Support Telephone Numbers
Page 6
...Customer Support Web site www.hp.com/country/cb/eng Bolivia Technical Support Apoyo Técnico 0) +54-11-4708-1600 0-800 100-293 Customer Support Web site www.hp.com/support www.hp.com/country/bo/spa/support.html Bosnia-Herzegovina E-mail Tec.desktop@hp.com Connect On-Line Customer... Care Page ... www.connect-online.hp.com HP Care Pack Services Web site www.hp.com/go/hpcarepack/emea/activate 4 www.hp.com Support Telephone Numbers
...Customer Support Web site www.hp.com/country/cb/eng Bolivia Technical Support Apoyo Técnico 0) +54-11-4708-1600 0-800 100-293 Customer Support Web site www.hp.com/support www.hp.com/country/bo/spa/support.html Bosnia-Herzegovina E-mail Tec.desktop@hp.com Connect On-Line Customer... Care Page ... www.connect-online.hp.com HP Care Pack Services Web site www.hp.com/go/hpcarepack/emea/activate 4 www.hp.com Support Telephone Numbers
Support Telephone Numbers
Page 12
..., Malta, Moldova Republic, Serbia and Montenegro: E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... www.connect-online.hp.com Customer Support Web sites Bulgaria www.hp.com/country/bg/bul Croatia www.hp.com/country/hr/cro Slovenia www.hp.com/country/si/slv HP Care Pack Services Bulgaria 9769562 Croatia 1 6060 200 Serbia...
..., Malta, Moldova Republic, Serbia and Montenegro: E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... www.connect-online.hp.com Customer Support Web sites Bulgaria www.hp.com/country/bg/bul Croatia www.hp.com/country/hr/cro Slovenia www.hp.com/country/si/slv HP Care Pack Services Bulgaria 9769562 Croatia 1 6060 200 Serbia...
Support Telephone Numbers
Page 17
.../country/it/it/support.html HP Care Pack Information 02 9212-2040 Information Web site www.hp.com/it/hpcarepack Registration Web site www.hp.com/go /hpcarepack/emea/activate Italy, San Marino, Vatican City State Business Desktop Technical Support 02 3859-1212 Customer Support Web site .......... Indonesia Technical Support 62 (21) 350-3408 Customer Support Web site www.hp.com/country/id/eng Ireland General Information on Commercial products 1850 200...
.../country/it/it/support.html HP Care Pack Information 02 9212-2040 Information Web site www.hp.com/it/hpcarepack Registration Web site www.hp.com/go /hpcarepack/emea/activate Italy, San Marino, Vatican City State Business Desktop Technical Support 02 3859-1212 Customer Support Web site .......... Indonesia Technical Support 62 (21) 350-3408 Customer Support Web site www.hp.com/country/id/eng Ireland General Information on Commercial products 1850 200...
Support Telephone Numbers
Page 21
...600 X 2747 +01-800-010-2020 Customer Support Web site www.hp.com/support www.hp.com/country/mx/spa/support.html Support Telephone Numbers www.hp.com 19 www.connect-online.hp.com HP Care Pack Services Web site www.hp.com/go /hpcarepack/emea/activate Malaysia General Information 1800-80-5405 ... Support/Pre-Sales Information 1800-88-4848 Technical Support (toll-free 1800-805-405 Fax 65) 395-1010 Support Web site www.hp.com/country/my/eng Malta E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... Macedonia E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ...
...600 X 2747 +01-800-010-2020 Customer Support Web site www.hp.com/support www.hp.com/country/mx/spa/support.html Support Telephone Numbers www.hp.com 19 www.connect-online.hp.com HP Care Pack Services Web site www.hp.com/go /hpcarepack/emea/activate Malaysia General Information 1800-80-5405 ... Support/Pre-Sales Information 1800-88-4848 Technical Support (toll-free 1800-805-405 Fax 65) 395-1010 Support Web site www.hp.com/country/my/eng Malta E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... Macedonia E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ...
Support Telephone Numbers
Page 28
... Pack Services Telephone Support 800 897 1451 Web site www.hp.com/me/carepack E-mail mecarepack@hp.com Serbia and Montenegro E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... www.connect-online.hp.com HP Care Pack Services Telephone Support 2019900 Web site www.hp.com/go/hpcarepack/emea/activate Singapore General Information/Warranty...
... Pack Services Telephone Support 800 897 1451 Web site www.hp.com/me/carepack E-mail mecarepack@hp.com Serbia and Montenegro E-mail Tec.desktop@hp.com Connect On-Line Customer Care Page ... www.connect-online.hp.com HP Care Pack Services Telephone Support 2019900 Web site www.hp.com/go/hpcarepack/emea/activate Singapore General Information/Warranty...
HP Client Manager 6.1
Page 4
... posted on client systems such as Remote Wakeup Boot Source, enable/disable serial ports, boot order, etc. • Integration with HP Instant Support - Perform diagnostics on newer desktops and workstations (notebooks coming soon) 4 Combined, these capabilities translate into greater efficiencies and lower IT costs. Information collected includes manufacturer, OS, language, processor, memory...
... posted on client systems such as Remote Wakeup Boot Source, enable/disable serial ports, boot order, etc. • Integration with HP Instant Support - Perform diagnostics on newer desktops and workstations (notebooks coming soon) 4 Combined, these capabilities translate into greater efficiencies and lower IT costs. Information collected includes manufacturer, OS, language, processor, memory...
hp desktop pcs, plug and play for Microsoft Windows 2000 (Microsoft document)
Page 2
... • USA 0499 Other product and company names mentioned herein may be a commitment on the issues discussed as of the date of publication. Microsoft, Active Desktop, BackOffice, the BackOffice logo, MSN, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in this document represents the current view...
... • USA 0499 Other product and company names mentioned herein may be a commitment on the issues discussed as of the date of publication. Microsoft, Active Desktop, BackOffice, the BackOffice logo, MSN, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in this document represents the current view...
hp toptools 5.5 device manager, user's guide
Page 6
... HP Toptools for Desktops ...68 Locating Personal Computers...68 Updating Drivers/Firmware ...69 Preventative Maintenance ...71 HP Toptools for Servers ...74 Obtaining Operational Status...74 Obtaining Software and Driver Information ...74 Finding a Bad Hard Disk Drive Using the Disk Locator Tool 76 HP ...Toptools for Hubs and Switches...78 Displaying Topology Maps...78 Monitoring Network Traffic Levels...82 Information and Support 89 Online Support and Information ...89 Telephone Support ...89 HP Toptools Documentation and Training 90 Performance ...
... HP Toptools for Desktops ...68 Locating Personal Computers...68 Updating Drivers/Firmware ...69 Preventative Maintenance ...71 HP Toptools for Servers ...74 Obtaining Operational Status...74 Obtaining Software and Driver Information ...74 Finding a Bad Hard Disk Drive Using the Disk Locator Tool 76 HP ...Toptools for Hubs and Switches...78 Displaying Topology Maps...78 Monitoring Network Traffic Levels...82 Information and Support 89 Online Support and Information ...89 Telephone Support ...89 HP Toptools Documentation and Training 90 Performance ...
hp toptools 5.5 device manager, user's guide
Page 7
...management services to both network and system performance monitoring tools. Users can be used with HP-UX ServiceControl Manager (SCM) to provide additional management capabilities for Desktops agents provide Resource Monitoring tools that monitor and display system resource utilization on PCs and...PCs, servers, printers, networking devices) using a web browser, get more agent standards that the device is received. Toptools for an HP Vectra, or configuring MAC address access to ports on alerts from any vendor can directly access the configuration of the following services: •...
...management services to both network and system performance monitoring tools. Users can be used with HP-UX ServiceControl Manager (SCM) to provide additional management capabilities for Desktops agents provide Resource Monitoring tools that monitor and display system resource utilization on PCs and...PCs, servers, printers, networking devices) using a web browser, get more agent standards that the device is received. Toptools for an HP Vectra, or configuring MAC address access to ports on alerts from any vendor can directly access the configuration of the following services: •...
hp toptools 5.5 device manager, user's guide
Page 8
... present the information to the following HP products: • HP Vectra and Brio Desktops • HP Kayak and Visualize Workstations • HP Omnibook Notebooks • HP Netservers • HP ProCurve and AdvanceStack networking devices • HP LaserJet and JetDirect products • HP Jornada PC Companions • HP SureStore products • HP Network Attached Storage (NAS) products • HP-UX systems User Guide Architecture...
... present the information to the following HP products: • HP Vectra and Brio Desktops • HP Kayak and Visualize Workstations • HP Omnibook Notebooks • HP Netservers • HP ProCurve and AdvanceStack networking devices • HP LaserJet and JetDirect products • HP Jornada PC Companions • HP SureStore products • HP Network Attached Storage (NAS) products • HP-UX systems User Guide Architecture...
hp toptools 5.5 device manager, user's guide
Page 14
... the Web server to use Basic Authentication. When using a web proxy to access your toptools server. Refer to the Application Note "HP Toptools Security" for the session by typing: MOZILLA_JAVA_FONT_PROPERTIES=/opt/netscape/java/classes export MOZILLA_JAVA_FONT_PROPERTIES • ensure that your browsers (consoles) are... the toptools server is being accessed from a console running unix: • replace the HP fonts with Sun fonts by setting the environment variables for more information on the desktop of this file the first time you connect to it . Also, be prepared to ...
... the Web server to use Basic Authentication. When using a web proxy to access your toptools server. Refer to the Application Note "HP Toptools Security" for the session by typing: MOZILLA_JAVA_FONT_PROPERTIES=/opt/netscape/java/classes export MOZILLA_JAVA_FONT_PROPERTIES • ensure that your browsers (consoles) are... the toptools server is being accessed from a console running unix: • replace the HP fonts with Sun fonts by setting the environment variables for more information on the desktop of this file the first time you connect to it . Also, be prepared to ...
hp toptools 5.5 device manager, user's guide
Page 15
... are available when toptools is used together with the product and enabled during product installation. HP personal computer products (HP Vectra, Kayak, Omnibook, Visualize, and Brio) must be running the Toptools for Desktops and PC Companion Desktop DMI agents, go /vectrasupport. The latest information and downloads can identify, inventory, provide detailed property pages, run management...
... are available when toptools is used together with the product and enabled during product installation. HP personal computer products (HP Vectra, Kayak, Omnibook, Visualize, and Brio) must be running the Toptools for Desktops and PC Companion Desktop DMI agents, go /vectrasupport. The latest information and downloads can identify, inventory, provide detailed property pages, run management...
hp toptools 5.5 device manager, user's guide
Page 19
...dialog allows you to choose which toptools components you are added to toptools core services such as possible. These applications manage HP ProCurve and AdvanceStack products. By selecting this point if you would like to install in addition to the toptools console...., the toptools installation wizard will not be as secure as discovery, inventory, and event management. Hubs & Switches Netserver Components Desktop PCs Web JetAdmin for Printers Installs Toptools for Hubs & Switches applications like software version control and security actions are not installing on...
...dialog allows you to choose which toptools components you are added to toptools core services such as possible. These applications manage HP ProCurve and AdvanceStack products. By selecting this point if you would like to install in addition to the toptools console...., the toptools installation wizard will not be as secure as discovery, inventory, and event management. Hubs & Switches Netserver Components Desktop PCs Web JetAdmin for Printers Installs Toptools for Hubs & Switches applications like software version control and security actions are not installing on...
hp toptools 5.5 device manager, user's guide
Page 31
... Home page. If you can review the readme file (recommended), and have the toptools services started. For information on the Desktop. To access the toptools online Help system, click the Help button at the bottom of this point you configured Advanced Settings ...toptools console to populate the database. • For a quick overview of navigating the toptools console interface, click "Guided Tour" on the desktop. Information about using the new shortcut placed on configuring toptools security, refer to the instructions provided under Toptools Consoles earlier in this section for...
... Home page. If you can review the readme file (recommended), and have the toptools services started. For information on the Desktop. To access the toptools online Help system, click the Help button at the bottom of this point you configured Advanced Settings ...toptools console to populate the database. • For a quick overview of navigating the toptools console interface, click "Guided Tour" on the desktop. Information about using the new shortcut placed on configuring toptools security, refer to the instructions provided under Toptools Consoles earlier in this section for...
hp toptools 5.5 device manager, user's guide
Page 33
...monitor network and system utilization. • Control the configuration of the toptools server and its applications and components (Toptools for Desktops, Toptools for Servers, and Toptools for use its services. Specific information for configuring and using individual applications and dialogs is ...designed to help users quickly and easily start browsing and managing their configuration for Hubs & Switches). toptools User Guide Using HP Toptools This chapter describes how to navigate the toptools console and use with toptools, refer to the Toptools Consoles section of...
...monitor network and system utilization. • Control the configuration of the toptools server and its applications and components (Toptools for Desktops, Toptools for Servers, and Toptools for use its services. Specific information for configuring and using individual applications and dialogs is ...designed to help users quickly and easily start browsing and managing their configuration for Hubs & Switches). toptools User Guide Using HP Toptools This chapter describes how to navigate the toptools console and use with toptools, refer to the Toptools Consoles section of...
hp toptools 5.5 device manager, user's guide
Page 40
...on your switch, toptools will not be used to display the device within the network topology. HP personal computers and HP Netservers with the information. orFind Next Occurance Agent Deployment Security -> Set SNMP Passwords (Communities) ... protocol, or model: Power On Power Off Reboot Change Support Information Personal computers with DMI and HP Netservers with the selected device(s). Export Output current display to the selected device(s). Sets the name ... leasing, software image, and support URL. 40 Deploys an HP Toptools for Desktops agent to the selected device(s).
...on your switch, toptools will not be used to display the device within the network topology. HP personal computers and HP Netservers with the information. orFind Next Occurance Agent Deployment Security -> Set SNMP Passwords (Communities) ... protocol, or model: Power On Power Off Reboot Change Support Information Personal computers with DMI and HP Netservers with the selected device(s). Export Output current display to the selected device(s). Sets the name ... leasing, software image, and support URL. 40 Deploys an HP Toptools for Desktops agent to the selected device(s).
hp toptools 5.5 device manager, user's guide
Page 59
... see that the systems have been added by clicking on the Custom Groups tab and then clicking on the Devices tab to be monitored (example Desktop 9X) and click Create. You can configure alert thresholds for each time a system changes status (NORMAL, WARNING, CRITICAL) 59 an alert will be gathered. Create...
... see that the systems have been added by clicking on the Custom Groups tab and then clicking on the Devices tab to be monitored (example Desktop 9X) and click Create. You can configure alert thresholds for each time a system changes status (NORMAL, WARNING, CRITICAL) 59 an alert will be gathered. Create...
hp toptools 5.5 device manager, user's guide
Page 68
... generates the PC Asset Location report. For best results, print the selected frame in landscape layout. 68 toptools User Guide HP Toptools for Desktops HP Toptools for netservers) • Perform preventative maintenance Locating Personal Computers In this report from the browser, right-click on PCs... (also available for Desktops provides extensive management control of personal computers from the popup menu. To print this example your HP personal computers. Through installation of the standard DMI or WMI based agents,...
... generates the PC Asset Location report. For best results, print the selected frame in landscape layout. 68 toptools User Guide HP Toptools for Desktops HP Toptools for netservers) • Perform preventative maintenance Locating Personal Computers In this report from the browser, right-click on PCs... (also available for Desktops provides extensive management control of personal computers from the popup menu. To print this example your HP personal computers. Through installation of the standard DMI or WMI based agents,...
hp toptools 5.5 device manager, user's guide
Page 69
... Device Selector, click Actions and select Lock/Unlock System to disable keyboard and mouse activity at the time you have access to the HP web site on the Internet to support this feature, and be configured to use this access through a simple wizard displayed within your hardware... select Manage Drivers/Firmware. In the toptools navigation panel, click Devices to display the Device Selector. The following example provides instructions on the desktops at the PC to prevent accidental access during BIOS flash. 3. The toptools server must have selected more than one or more PCs through...
... Device Selector, click Actions and select Lock/Unlock System to disable keyboard and mouse activity at the time you have access to the HP web site on the Internet to support this feature, and be configured to use this access through a simple wizard displayed within your hardware... select Manage Drivers/Firmware. In the toptools navigation panel, click Devices to display the Device Selector. The following example provides instructions on the desktops at the PC to prevent accidental access during BIOS flash. 3. The toptools server must have selected more than one or more PCs through...
hp toptools 5.5 device manager, user's guide
Page 71
... personal visit to the PC, use the system name, or even the user's name. 3. On the Search tab, enter the search criteria for the selected desktop. 71 Select Properties. 4. In the following example, a user has experienced some 'slow' response time from within the query results window, select the computer and...take place or be checked by providing you need to know if the PC is ready for installation. Toptools opens the Property pages for the desktop that you with the Search tab in the View Softwre Update Status page. The user would now like to inspect. 2. Toptools enables you...
... personal visit to the PC, use the system name, or even the user's name. 3. On the Search tab, enter the search criteria for the selected desktop. 71 Select Properties. 4. In the following example, a user has experienced some 'slow' response time from within the query results window, select the computer and...take place or be checked by providing you need to know if the PC is ready for installation. Toptools opens the Property pages for the desktop that you with the Search tab in the View Softwre Update Status page. The user would now like to inspect. 2. Toptools enables you...