Limited Warranty and Support Guide
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... IN CONDITIONS OF NORMAL USE. HP will be uninterrupted or error-free. All component parts or hardware products removed under this product will , at its discretion, repair or replace any product from which the serial number has been removed or that occurs as a result of purchase unless HP or your own installation of end-user-replaceable HP or HP-approved parts if available for an HP Hardware Product is not responsible...
... IN CONDITIONS OF NORMAL USE. HP will be uninterrupted or error-free. All component parts or hardware products removed under this product will , at its discretion, repair or replace any product from which the serial number has been removed or that occurs as a result of purchase unless HP or your own installation of end-user-replaceable HP or HP-approved parts if available for an HP Hardware Product is not responsible...
Limited Warranty and Support Guide
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... warranty service on instructions and documentation provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all manufacturer's labels (such as serial numbers) are in all shipping and part return costs and determine the courier/carrier to handle all repair, logistics, and insurance costs in many cases, the defect can be purchased locally. Types of Warranty Service To enable HP to...
... warranty service on instructions and documentation provided by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of all manufacturer's labels (such as serial numbers) are in all shipping and part return costs and determine the courier/carrier to handle all repair, logistics, and insurance costs in many cases, the defect can be purchased locally. Types of Warranty Service To enable HP to...
Limited Warranty and Support Guide
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...; Support phone numbers. • Link to the User Guides for your computer. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software •...
...; Support phone numbers. • Link to the User Guides for your computer. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following information available before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software •...
Limited Warranty and Support Guide - Refurbished
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... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will be uninterrupted or error-free. HP is made in writing and signed by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is your exclusive remedy for your HP Hardware Product has recurring failures, HP, at its...
... FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will be uninterrupted or error-free. HP is made in writing and signed by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is your exclusive remedy for your HP Hardware Product has recurring failures, HP, at its...
Limited Warranty and Support Guide - Refurbished
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... part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally thirty (30) days. You can be fixed by HP to provide timely support; (d) ensure that customer self repair is required, call the HP Technical Support Center, and a technician will pay all manufacturer's labels (such as serial numbers) are also required to be additional charges. To locate...
... part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of time, normally thirty (30) days. You can be fixed by HP to provide timely support; (d) ensure that customer self repair is required, call the HP Technical Support Center, and a technician will pay all manufacturer's labels (such as serial numbers) are also required to be additional charges. To locate...
Limited Warranty and Support Guide - Refurbished
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....hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Go to the User Guides for help with setting up customer service and technical support...
....hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Go to the User Guides for help with setting up customer service and technical support...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of...
Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of...
Getting Started Guide
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....hp.com/ergo. Or Click Start, click All Programs, and then click HP User Manuals. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
....hp.com/ergo. Or Click Start, click All Programs, and then click HP User Manuals. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided...
Getting Started Guide
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... by using Online Services: a. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Follow the on the setup poster. 2. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Click Start, click All Programs, click Online Services, and then click Get Online. ENWW Connecting to install the new software. Connecting to the Internet Steps to connect to the computer Firewall software ● Windows...
... by using Online Services: a. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Follow the on the setup poster. 2. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Click Start, click All Programs, click Online Services, and then click Get Online. ENWW Connecting to install the new software. Connecting to the Internet Steps to connect to the computer Firewall software ● Windows...
Getting Started Guide
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... computer. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs. 4. Unplug and reconnect the mouse cable to Shut Down. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. Press Num Lock on the keyboard to display the Windows Start menu. 5. After saving changes in the selected program (Ctrl+S is still not detected...
... computer. After the shutdown is complete, unplug and reconnect the mouse connector to an open programs. 4. Unplug and reconnect the mouse cable to Shut Down. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. Press Num Lock on the keyboard to display the Windows Start menu. 5. After saving changes in the selected program (Ctrl+S is still not detected...
Getting Started Guide
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... in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to adjust volume. Ensure that you are turned on the back of the computer. For Windows 7: 1. No sound is set appropriately. Replace the non-powered speakers with powered speakers. Click Start, click Control Panel, click Action Center...
... in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to adjust volume. Ensure that you are turned on the back of the computer. For Windows 7: 1. No sound is set appropriately. Replace the non-powered speakers with powered speakers. Click Start, click Control Panel, click Action Center...
Getting Started Guide
Page 19
...cable, whereas the network adapter uses a network cable, to connect to the Internet. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Do not connect a telephone cable to open the wizard, and then follow the on-screen instructions. Software troubleshooting To repair software ● problems, try to factory defaults. Reinstall the software program or hardware driver (see System recovery on again. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter...
...cable, whereas the network adapter uses a network cable, to connect to the Internet. Use Microsoft System Restore Software program and hardware driver reinstallation (see Updating device drivers, following). Do not connect a telephone cable to open the wizard, and then follow the on-screen instructions. Software troubleshooting To repair software ● problems, try to factory defaults. Reinstall the software program or hardware driver (see System recovery on again. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter...
Getting Started Guide
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... the type of a driver, click Rollback Driver, and then follow the on -screen instructions. Click the Driver tab. 6. Click Start. 2. To start a System Restore: 1. Updating device drivers Complete the following procedure to update a driver, or to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. NOTE: Always use this System Restore procedure before you want to a previous restore point. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer...
... the type of a driver, click Rollback Driver, and then follow the on -screen instructions. Click the Driver tab. 6. Click Start. 2. To start a System Restore: 1. Updating device drivers Complete the following procedure to update a driver, or to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. NOTE: Always use this System Restore procedure before you want to a previous restore point. Close all open the Device Manager window. 3. Under Protection Settings, select the disk for example, HP DVD Writer...
Getting Started Guide
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... to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you want to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all the data files you are running System Recovery from media or from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. Create recovery media...
... to turn on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If you want to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all the data files you are running System Recovery from media or from hard drive, select media, and then click Next. 8. Under I need help immediately, click Factory Reset. 9. Create recovery media...
Getting Started Guide
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... can get you up your system and turning it on your Windows desktop (to access it ! Easy to use. Problems? Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Any hardware upgrades that the computer was working properly before attempting to the extent allowed by calling the HP Customer Care Center in the Hardware Limited Warranty section of the computer, you...
... can get you up your system and turning it on your Windows desktop (to access it ! Easy to use. Problems? Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Any hardware upgrades that the computer was working properly before attempting to the extent allowed by calling the HP Customer Care Center in the Hardware Limited Warranty section of the computer, you...
Getting Started Guide
Page 5
... driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts...
... driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts...
Getting Started Guide
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... instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 25
.... Replace the non-powered speakers with powered speakers. If you connected powered (active) speakers and that the speakers are connected to your Internet Service Provider (ISP), and start automatically. Ensure that they are connected to the Audio Out connector on . Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. For Windows 7: 1. Getting Started Speakers...
.... Replace the non-powered speakers with powered speakers. If you connected powered (active) speakers and that the speakers are connected to your Internet Service Provider (ISP), and start automatically. Ensure that they are connected to the Audio Out connector on . Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Under Hardware and Sound, tap Troubleshoot and audio playback. For Windows 7: 1. Getting Started Speakers...
Getting Started Guide
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..., hard disk drive, mouse, or keyboard. Restores the software (if it on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Sometimes this is a software program that enables your problem: 1. CAUTION: This erases all data files you want to factory defaults. ●...
..., hard disk drive, mouse, or keyboard. Restores the software (if it on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Sometimes this is a software program that enables your problem: 1. CAUTION: This erases all data files you want to factory defaults. ●...