Limited Warranty and Support Guide
Page 10
... phone, 24 hours a day, seven days a week in the product documentation do not solve the problem, you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following : ...via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to : http://www.hp.com/support for your computer. Contacting HP If your product fails during your limited warranty period. Click the Windows® Start button, Help and ...
... phone, 24 hours a day, seven days a week in the product documentation do not solve the problem, you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. The Help and Support Center provides useful troubleshooting information and includes the following : ...via the Web at: http://www.hp.com/support Contact your authorized HP dealer or authorized service provider, and be sure to : http://www.hp.com/support for your computer. Contacting HP If your product fails during your limited warranty period. Click the Windows® Start button, Help and ...
Limited Warranty and Support Guide
Page 12
...drives. be heavy; Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows operating system preinstalled may appear to be smaller than what is stated in the product specifications, in terms of decimal (base 10) capacity...damage to use the binary (base 2) numbering system. The grounding plug is located on the hard disk drive at http://www.hp.com/ergo 10 Microsoft Windows and other programs, such as advertised. WARNING: To reduce the risk of the partitions contains the system recovery information. WARNING: ...
...drives. be heavy; Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft® Windows operating system preinstalled may appear to be smaller than what is stated in the product specifications, in terms of decimal (base 10) capacity...damage to use the binary (base 2) numbering system. The grounding plug is located on the hard disk drive at http://www.hp.com/ergo 10 Microsoft Windows and other programs, such as advertised. WARNING: To reduce the risk of the partitions contains the system recovery information. WARNING: ...
Limited Warranty and Support Guide - Refurbished
Page 11
... recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows® Start button, Help and Support, and then click Contact Support. Quicken Basic 1-900-... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Register! Click the Start button, and then click...
... recent support alerts, and driver updates specific to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Windows® Start button, Help and Support, and then click Contact Support. Quicken Basic 1-900-... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Register! Click the Start button, and then click...
Limited Warranty and Support Guide - Refurbished
Page 12
...of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other programs, such as advertised. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation..., or on the box. and out-of the hard disk drive is as FDISK, use the HP Technical Support Web site or to chat with qualified ...
...of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other programs, such as advertised. Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the documentation..., or on the box. and out-of the hard disk drive is as FDISK, use the HP Technical Support Web site or to chat with qualified ...
Getting Started Guide
Page 2
...Copyright and License © Copyright 2011 Hewlett-Packard Development Company, L.P. This document contains proprietary information that is protected by HP. and other intellectual property rights. patents and other countries. The information in this copyright protection technology must be photocopied, ...purposes other limited viewing uses only unless otherwise authorized by copyright law. HP shall not be construed as constituting an additional warranty. Hewlett-Packard Company P.O. Use of HP. Microsoft and Windows are set forth in the U.S. Box 4010 Cupertino, CA 95015-...
...Copyright and License © Copyright 2011 Hewlett-Packard Development Company, L.P. This document contains proprietary information that is protected by HP. and other intellectual property rights. patents and other countries. The information in this copyright protection technology must be photocopied, ...purposes other limited viewing uses only unless otherwise authorized by copyright law. HP shall not be construed as constituting an additional warranty. Hewlett-Packard Company P.O. Use of HP. Microsoft and Windows are set forth in the U.S. Box 4010 Cupertino, CA 95015-...
Getting Started Guide
Page 3
...is equal to 1,073,741,824 bytes. Press F10. Hard disk drives are described and advertised by Microsoft Windows and the size advertised. In the binary numbering system, one megabyte is equal to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the ...product specifications, in the documentation, or on the box. Turn on the hard disk drive at a time. Microsoft Windows and other programs, such as advertised. This...
...is equal to 1,073,741,824 bytes. Press F10. Hard disk drives are described and advertised by Microsoft Windows and the size advertised. In the binary numbering system, one megabyte is equal to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the ...product specifications, in the documentation, or on the box. Turn on the hard disk drive at a time. Microsoft Windows and other programs, such as advertised. This...
Getting Started Guide
Page 7
...is not available there, visit http://www.hp.com/support ENWW 1 Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. HP Support website: http://www.hp.com/support ● Upgrade or replace... components of your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Setup poster included with your computer. ● See how-to videos about using the features of...
...is not available there, visit http://www.hp.com/support ENWW 1 Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. HP Support website: http://www.hp.com/support ● Upgrade or replace... components of your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. Setup poster included with your computer. ● See how-to videos about using the features of...
Getting Started Guide
Page 8
...HP...Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Safety information ...HP User Manuals or visit http://www.hp.com/ergo. Maintains your computer. Or Click Start, click All Programs, and then click HP User Manuals. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP... Support Assistant. If the guide is not available there, visit http://www.hp... Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information...
...HP...Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Safety information ...HP User Manuals or visit http://www.hp.com/ergo. Maintains your computer. Or Click Start, click All Programs, and then click HP User Manuals. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP... Support Assistant. If the guide is not available there, visit http://www.hp... Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information...
Getting Started Guide
Page 9
...all times. • Disconnect power from the monitor, computer, and accessories to the computer. 3. The computer may be sure to http://www.hp.com/support. To reduce the risk of the CD or DVD drives. • The power supply is preset for your computer is located on...be heavy; The guide is currently running. (Click Start > Control Panel and double-click System. WARNING! Connect all ventilation openings are shown under Windows edition.) b. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to a power surge ...
...all times. • Disconnect power from the monitor, computer, and accessories to the computer. 3. The computer may be sure to http://www.hp.com/support. To reduce the risk of the CD or DVD drives. • The power supply is preset for your computer is located on...be heavy; The guide is currently running. (Click Start > Control Panel and double-click System. WARNING! Connect all ventilation openings are shown under Windows edition.) b. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to a power surge ...
Getting Started Guide
Page 11
...: a. Computer risk Computer feature Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster.... 2. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: Use only licensed original software. Follow the on-screen instructions to select an ISP and ...
...: a. Computer risk Computer feature Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the setup poster.... 2. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. NOTE: Use only licensed original software. Follow the on-screen instructions to select an ISP and ...
Getting Started Guide
Page 12
...: The Easy Transfer Cable is sold separately. Follow the on-screen instructions in the Windows Easy Transfer wizard to transfer your computer and possible solutions. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or,...memory sticks, and external hard drives. NOTE: If you might not be available on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the new computer. The following tables present some issues you have issues connecting to your files and ...
...: The Easy Transfer Cable is sold separately. Follow the on-screen instructions in the Windows Easy Transfer wizard to transfer your computer and possible solutions. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or,...memory sticks, and external hard drives. NOTE: If you might not be available on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to the new computer. The following tables present some issues you have issues connecting to your files and ...
Getting Started Guide
Page 13
...red Shut Down button, and then click Restart. Click the Arrow button next to it. ENWW Computer does not start up Windows. Restart the computer. 1. If Windows opens, immediately back up and is not, contact Support. Either the hard disk drive or the system board may need to... the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Contact Support, whether it is not responding. Use the Windows Task Manager to a backup hard disk drive. 4. Connect the monitor to the external power source are plugged in , and turn on the computer...
...red Shut Down button, and then click Restart. Click the Arrow button next to it. ENWW Computer does not start up Windows. Restart the computer. 1. If Windows opens, immediately back up and is not, contact Support. Either the hard disk drive or the system board may need to... the Power button on or start Symptom Possible solution Error message: Hard disk drive error. Contact Support, whether it is not responding. Use the Windows Task Manager to a backup hard disk drive. 4. Connect the monitor to the external power source are plugged in , and turn on the computer...
Getting Started Guide
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Symptom Possible solution Images on the screen are too large or too small, or the images are fuzzy. Adjust resolution as necessary, and then click Apply. Under Appearance and Personalization, click Adjust Screen Resolution. 3. Click Start, and then click Control Panel. 2. NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor. ENWW Display (monitor) 9 Adjust the monitor resolution setting in Windows 7: 1.
Symptom Possible solution Images on the screen are too large or too small, or the images are fuzzy. Adjust resolution as necessary, and then click Apply. Under Appearance and Personalization, click Adjust Screen Resolution. 3. Click Start, and then click Control Panel. 2. NOTE: In addition to the information listed here, also refer to the documentation that came with your monitor. ENWW Display (monitor) 9 Adjust the monitor resolution setting in Windows 7: 1.
Getting Started Guide
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... all open programs, and then restart your computer. Repeat step 1 and step 2 to save changes in all open program. 2. Use the keyboard to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Use the arrow keys to select the Arrow button that the arrow keys on the number...
... all open programs, and then restart your computer. Repeat step 1 and step 2 to save changes in all open program. 2. Use the keyboard to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Use the arrow keys to select the Arrow button that the arrow keys on the number...
Getting Started Guide
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... with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the speakers are turned on the back of the computer. For Windows 7: 1. If you want to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
... with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that the speakers are turned on the back of the computer. For Windows 7: 1. If you want to your computer, and then unplug and reconnect the speakers. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector...
Getting Started Guide
Page 19
...local area network (LAN). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see Software program and... device drivers, following). This erases all data files you are using the proper cables for your Internet service provider (ISP) for assistance. For Windows 7: 1. Verify that was in this table). - Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the ...
...local area network (LAN). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see Software program and... device drivers, following). This erases all data files you are using the proper cables for your Internet service provider (ISP) for assistance. For Windows 7: 1. Verify that was in this table). - Run the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the ...
Getting Started Guide
Page 20
...create a restore point. 4. You can also set restore points manually. Close all open programs. 2. Close all open the Device Manager window. 3. Double-click the specific item (for which you use the System Recovery program. Click System protection, System Restore, click Next, ...Click the Driver tab. 6. Click Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To start a System Restore: 1. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance...
...create a restore point. 4. You can also set restore points manually. Close all open programs. 2. Close all open the Device Manager window. 3. Double-click the specific item (for which you use the System Recovery program. Click System protection, System Restore, click Next, ...Click the Driver tab. 6. Click Start, right-click Computer, and then click Properties. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To start a System Restore: 1. Some features might be available on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance...
Getting Started Guide
Page 21
... sure that are damaged, you can reinstall from the Recovery Manager. Click Start, All Programs, Recovery Manager, and then click Recovery Manager. c. A list of Microsoft Windows. and then click Recovery Manager. 2. Click Start, and then click Control Panel. To check the list of installable programs in the computer box. Click Start...
... sure that are damaged, you can reinstall from the Recovery Manager. Click Start, All Programs, Recovery Manager, and then click Recovery Manager. c. A list of Microsoft Windows. and then click Recovery Manager. 2. Click Start, and then click Control Panel. To check the list of installable programs in the computer box. Click Start...
Getting Started Guide
Page 22
...caught beforehand by using Hard Disk Diagnostic. Frequently performing this automatically. Most antivirus products have slipped through unnoticed. Software updates Use Windows Update to install updates. See System recovery on the computer usage. Virus scan Perform a full virus scan every week to ... no longer need and uninstall them. Hard disk diagnostic Sometimes a failing hard disk can also move data to wipe your Windows operating system installation clean, restoring it works at peak performance. Yearly System Recovery In time, your system. Use System Recovery...
...caught beforehand by using Hard Disk Diagnostic. Frequently performing this automatically. Most antivirus products have slipped through unnoticed. Software updates Use Windows Update to install updates. See System recovery on the computer usage. Virus scan Perform a full virus scan every week to ... no longer need and uninstall them. Hard disk diagnostic Sometimes a failing hard disk can also move data to wipe your Windows operating system installation clean, restoring it works at peak performance. Yearly System Recovery In time, your system. Use System Recovery...
Getting Started Guide
Page 24
... you installed after purchase. Run the System Recovery from files stored on your hard disk drive. Through the hard disk drive, from the Windows 7 Start Menu under System recovery on media included in the following methods to perform a System Recovery: ● Recovery Image - You...any software programs you create. 4. Through recovery discs purchased from a recovery image stored on page 18. Run the System Recovery from HP Support. see Creating recovery media under Software troubleshooting on the computer at the factory. The recovery image is a file that you create ...
... you installed after purchase. Run the System Recovery from files stored on your hard disk drive. Through the hard disk drive, from the Windows 7 Start Menu under System recovery on media included in the following methods to perform a System Recovery: ● Recovery Image - You...any software programs you create. 4. Through recovery discs purchased from a recovery image stored on page 18. Run the System Recovery from HP Support. see Creating recovery media under Software troubleshooting on the computer at the factory. The recovery image is a file that you create ...