Getting Started
Page 7
.... You may need to use an HDMI-to-DVI adapter to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV or monitor. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI display output connector, to connect to a monitor. The green LED indicates a valid connection. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. DVI...
.... You may need to use an HDMI-to-DVI adapter to the computer. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a TV or monitor. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI display output connector, to connect to a monitor. The green LED indicates a valid connection. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. DVI...
Getting Started
Page 19
... have issues connecting to protect the network from unauthorized access. To open Internet Explorer: a Click the Start button. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). Using wireless security features When you have Microsoft Internet Explorer®. Set up the computer for Internet service during the initial setup, do so now by using Online Services: a Click the Start button. b Click All...
... have issues connecting to protect the network from unauthorized access. To open Internet Explorer: a Click the Start button. most common security levels are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). Using wireless security features When you have Microsoft Internet Explorer®. Set up the computer for Internet service during the initial setup, do so now by using Online Services: a Click the Start button. b Click All...
Getting Started
Page 22
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To solve the problem temporarily, disable the firewall, perform the task that they have caused. The software includes a free trial subscription...
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Instructions for using the Automatic Updates feature. To solve the problem temporarily, disable the firewall, perform the task that they have caused. The software includes a free trial subscription...
Getting Started
Page 37
...-free cloth (not paper). Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the number key pad. Ensure the mouse is not detected. I cannot move the cursor using...
...-free cloth (not paper). Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the number key pad. Ensure the mouse is not detected. I cannot move the cursor using...
Getting Started
Page 40
... speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. The Volume Mixer settings window opens. 2 If programs are connected to adjust volume. Check the volume setting in monitor speakers, use the monitor front panel Volume button to an audio connector...
... speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. The Volume Mixer settings window opens. 2 If programs are connected to adjust volume. Check the volume setting in monitor speakers, use the monitor front panel Volume button to an audio connector...
Getting Started
Page 45
... download and install the driver from the device manufacturer Web site. Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with administrative privileges. Disable the automatic settings in the operating system for Windows 7. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Hardware installation Symptom A new device is not recognized as part...
... download and install the driver from the device manufacturer Web site. Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with administrative privileges. Disable the automatic settings in the operating system for Windows 7. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Hardware installation Symptom A new device is not recognized as part...
Getting Started
Page 49
... an attached device, such as a printer, hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Troubleshooting and Maintenance 45 If your computer configuration to restart the computer or turn the computer off completely and then power it . Restores your computer works improperly or stops because of the memory cards for...
... an attached device, such as a printer, hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see the following methods for dirt or material that was in use before the current software problem existed. Troubleshooting and Maintenance 45 If your computer configuration to restart the computer or turn the computer off completely and then power it . Restores your computer works improperly or stops because of the memory cards for...
Getting Started
Page 50
..., DVD/CD-ROM drives). 4 Double-click the specific item (for which you use this by model) NOTE: Always use the system recovery program. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions...
..., DVD/CD-ROM drives). 4 Double-click the specific item (for which you use this by model) NOTE: Always use the system recovery program. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
... click HP User Manuals. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to videos about using the features of your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with your computer model. ● Order parts and find ● Set...
... click HP User Manuals. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Getting Started (this guide) ● Learn how to videos about using the features of your computer. If the guide is not available there, visit http://www.hp.com/support ENWW 1 Windows 7 troubleshooting tools ● Troubleshoot the most 1. Setup poster included with your computer model. ● Order parts and find ● Set...
Getting Started Guide
Page 18
... (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are using built-in to connect analog speakers. Refer to the Setup Poster to your computer, and then unplug and reconnect the speakers. Turn off your ISP, and start automatically. Replace the non-powered speakers with powered speakers. Use the front-panel buttons to enter the on the graphics card (select models only) to an audio connector, not...
... (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that the speakers are using built-in to connect analog speakers. Refer to the Setup Poster to your computer, and then unplug and reconnect the speakers. Turn off your ISP, and start automatically. Replace the non-powered speakers with powered speakers. Use the front-panel buttons to enter the on the graphics card (select models only) to an audio connector, not...
Getting Started Guide
Page 19
... the network adapter. Run the wireless setup wizard: 1. Restores your Internet connection type. Do not connect a telephone cable to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet service provider (ISP) for your computer to a configuration that was in use before the software was installed. Try to connect again later, or contact your system has an external antenna, try to factory defaults. Use...
... the network adapter. Run the wireless setup wizard: 1. Restores your Internet connection type. Do not connect a telephone cable to the Internet. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your Internet service provider (ISP) for your computer to a configuration that was in use before the software was installed. Try to connect again later, or contact your system has an external antenna, try to factory defaults. Use...
Getting Started Guide
Page 31
... computer is covered for help Your new computer is built to work right now - The HP website has updated software, tips and tricks, answers for your system and turning it is a complex, powerful machine, and sometimes things go wrong. Phone assistance to get the most from time to time. Refer to the setup poster included with setting up and running is then...
... computer is covered for help Your new computer is built to work right now - The HP website has updated software, tips and tricks, answers for your system and turning it is a complex, powerful machine, and sometimes things go wrong. Phone assistance to get the most from time to time. Refer to the setup poster included with setting up and running is then...
Troubleshooting & Maintenance Guide
Page 6
... for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on or start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn off the computer, and then press the Power button to restart...
... for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on or start Symptom Possible solution Error message: Hard disk drive error. For more seconds to turn off the computer, and then press the Power button to restart...
Troubleshooting & Maintenance Guide
Page 11
... to your Internet connection type. Do not connect a telephone cable to the Internet. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to connect again later, or contact your Internet service provider (ISP) for your computer (or speaker system). Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the...
... to your Internet connection type. Do not connect a telephone cable to the Internet. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to connect again later, or contact your Internet service provider (ISP) for your computer (or speaker system). Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the...
Getting Started (For Select TouchSmart Models Only)
Page 5
... technical support. Under Action Center, tap Find and fix problems (troubleshooting). Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. ENWW 1 HP Support website...
... technical support. Under Action Center, tap Find and fix problems (troubleshooting). Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. ENWW 1 HP Support website...
Getting Started (For Select TouchSmart Models Only)
Page 27
... Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Restores the software (if it on again. Updating drivers A driver is a software program that the correct audio format output is on the display. message appears ● Make sure the HDMI cable is on. Press the Volume + or Volume - button on the side of Mute state. on Mute. Open the Audio Settings menu...
... Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Restores the software (if it on again. Updating drivers A driver is a software program that the correct audio format output is on the display. message appears ● Make sure the HDMI cable is on. Press the Volume + or Volume - button on the side of Mute state. on Mute. Open the Audio Settings menu...
Quick Setup Guide
Page 5
... replace Upgrading and Servicing Guide components of your computer. Troubleshooting and Maintenance Guide on your computer. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP 1 Quick Setup (this Guide) ● Use the computer. ● Connect to driver...
... replace Upgrading and Servicing Guide components of your computer. Troubleshooting and Maintenance Guide on your computer. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP 1 Quick Setup (this Guide) ● Use the computer. ● Connect to driver...
Quick Setup Guide
Page 21
... Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your system has an external antenna, try to open the wizard, and then follow the on again. Restores your computer to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Your computer might damage the network adapter. Do not connect a telephone cable to the Internet. Software troubleshooting To repair software problems...
... Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If your system has an external antenna, try to open the wizard, and then follow the on again. Restores your computer to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Your computer might damage the network adapter. Do not connect a telephone cable to the Internet. Software troubleshooting To repair software problems...
Quick Setup Guide
Page 25
... completely set up your new computer. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. These services are covered during the warranty period. Customer support for repairs...
... completely set up your new computer. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. These services are covered during the warranty period. Customer support for repairs...