End User License Agreement
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... well as other applicable laws and international treaty provisions. You shall not remove any term or condition of a hard disk drive-based solution, an external media-based recovery solution (e.g. You agree that the right to do so is mandated under applicable law notwithstanding this EULA. 8. After upgrading, you provide in this EULA. 5. You may make a one-time transfer of a conflict...
... well as other applicable laws and international treaty provisions. You shall not remove any term or condition of a hard disk drive-based solution, an external media-based recovery solution (e.g. You agree that the right to do so is mandated under applicable law notwithstanding this EULA. 8. After upgrading, you provide in this EULA. 5. You may make a one-time transfer of a conflict...
Limited Warranty and Support Guide
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... UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT...
... UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT...
Limited Warranty and Support Guide
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... resolve the problem over the phone. Under the terms of mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. You are being used in attempting to fulfill your HP Hardware Product warranty service. If applicable, HP will be required to ship your HP Hardware Product to an authorized service location for...
... resolve the problem over the phone. Under the terms of mail-in Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. You are being used in attempting to fulfill your HP Hardware Product warranty service. If applicable, HP will be required to ship your HP Hardware Product to an authorized service location for...
Limited Warranty and Support Guide
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... p.m. Any hardware upgrades that you intend to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have any problems setting up your system and turning it leaves our factory. Hours are subject to purchase a desktop computer! Vietnam: Call your retailer. To Our Valued Customer Congratulations on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator...
... p.m. Any hardware upgrades that you intend to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have any problems setting up your system and turning it leaves our factory. Hours are subject to purchase a desktop computer! Vietnam: Call your retailer. To Our Valued Customer Congratulations on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator...
Limited Warranty and Support Guide
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... of HP. HP will be uninterrupted or error-free. Exclusions HP does not warrant that is the date of purchase unless HP or your reseller informs you a refund of your HP Hardware Product in performance or (b) to provide you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside...
... of HP. HP will be uninterrupted or error-free. Exclusions HP does not warrant that is the date of purchase unless HP or your reseller informs you a refund of your HP Hardware Product in performance or (b) to provide you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside...
Limited Warranty and Support Guide
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... options. Failure to provide timely support; (d) ensure that poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all shipping and part return costs and determine the courier/carrier to be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support...
... options. Failure to provide timely support; (d) ensure that poses a potential health or safety hazard to HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all shipping and part return costs and determine the courier/carrier to be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support...
Limited Warranty and Support Guide
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... help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Software and Connectivity Support America Online...
... help with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you own. • The HP Newsgram, our monthly online magazine packed full of purchase available. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Software and Connectivity Support America Online...
Limited Warranty and Support Guide
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... within the first two years after your warranty has ended, HP can still provide you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with service and support options. • Visa and MasterCard holders in the United States or...
... within the first two years after your warranty has ended, HP can still provide you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with service and support options. • Visa and MasterCard holders in the United States or...
Limited Warranty and Support Guide - Refurbished
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... component or hardware product that your HP Hardware Product has recurring failures, HP, at its discretion, repair or replace any product from which the serial number has been removed or that is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
... component or hardware product that your HP Hardware Product has recurring failures, HP, at its discretion, repair or replace any product from which the serial number has been removed or that is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
Limited Warranty and Support Guide - Refurbished
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... provide timely support; (d) ensure that the problem can be fixed using one of the product to HP, you for the replacement. HP strongly encourages you must prepay any product shipped or returned to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that customer self repair is the appropriate method of pickup and return service, HP will assist...
... provide timely support; (d) ensure that the problem can be fixed using one of the product to HP, you for the replacement. HP strongly encourages you must prepay any product shipped or returned to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that customer self repair is the appropriate method of pickup and return service, HP will assist...
Limited Warranty and Support Guide - Refurbished
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...; Support phone numbers. • Link to the product(s) you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 3 If you think you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, All...
...; Support phone numbers. • Link to the product(s) you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 3 If you think you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Click the Start button, All...
Getting Started Guide
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... installing software and hardware devices 5 Connecting to the Internet 6 Transferring files and settings to your new computer 6 Computer orientation 7 Connecting a game console 7 HP My Display TouchSmart Edition 10 Using Beats™ Audio 11 Using the HP TouchSmart with safety and comfort 11 4 Troubleshooting and maintenance 12 Computer does not start 12 Power 13 Display (screen 14 Keyboard and mouse (with cable 14 Keyboard and mouse (wireless 16 Speakers and sound 17 Internet access 17 Gaming mode 19 Software troubleshooting 19 Maintenance 22 System Recovery 24 Recovery...
... installing software and hardware devices 5 Connecting to the Internet 6 Transferring files and settings to your new computer 6 Computer orientation 7 Connecting a game console 7 HP My Display TouchSmart Edition 10 Using Beats™ Audio 11 Using the HP TouchSmart with safety and comfort 11 4 Troubleshooting and maintenance 12 Computer does not start 12 Power 13 Display (screen 14 Keyboard and mouse (with cable 14 Keyboard and mouse (wireless 16 Speakers and sound 17 Internet access 17 Gaming mode 19 Software troubleshooting 19 Maintenance 22 System Recovery 24 Recovery...
Getting Started Guide
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1 Getting information Type of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and...
1 Getting information Type of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and...
Getting Started Guide
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... the software, tap the HP TouchSmart icon on the desktop, or tap the Start button and then tap HP TouchSmart. ● The Magic Canvas ◦ Access a submenu, by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless 802.11n networking, support for Beats™ Audio devices (sold separately), and high quality speakers. If you purchased your new location before plugging the...
... the software, tap the HP TouchSmart icon on the desktop, or tap the Start button and then tap HP TouchSmart. ● The Magic Canvas ◦ Access a submenu, by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless 802.11n networking, support for Beats™ Audio devices (sold separately), and high quality speakers. If you purchased your new location before plugging the...
Getting Started Guide
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... new computer by using CDs or DVDs, memory sticks, and external hard drives. You can copy files from another computer to a storage device or, using Online Services: a. Connect the hardware (sold separately. b. Using your Internet connection through your files and settings: 1. The Easy Transfer Cable is sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use Windows Easy Transfer software, which is included with Windows 7 (select models...
... new computer by using CDs or DVDs, memory sticks, and external hard drives. You can copy files from another computer to a storage device or, using Online Services: a. Connect the hardware (sold separately. b. Using your Internet connection through your files and settings: 1. The Easy Transfer Cable is sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use Windows Easy Transfer software, which is included with Windows 7 (select models...
Getting Started Guide
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... Reset function returns all controls back to customize, press the Mute button (which feature you set display options, set transparency, and check for updates. to adjust the screen display using the touch feature. HP My Display TouchSmart Edition can also customize how text, video, and the game controller is handled. The onscreen display opens, where you to move up your computer The OSD menu closes. HP My Display TouchSmart Edition Select HP TouchSmart310 PC models...
... Reset function returns all controls back to customize, press the Mute button (which feature you set display options, set transparency, and check for updates. to adjust the screen display using the touch feature. HP My Display TouchSmart Edition can also customize how text, video, and the game controller is handled. The onscreen display opens, where you to move up your computer The OSD menu closes. HP My Display TouchSmart Edition Select HP TouchSmart310 PC models...
Getting Started Guide
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... (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Speakers and sound Symptom Possible solution Volume is connected, the internal speakers are muted. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2.
... (or speaker system). Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Speakers and sound Symptom Possible solution Volume is connected, the internal speakers are muted. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2.
Getting Started Guide
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... Center window, tap Set up a connection or network to the network adapter, and do not plug a network cable into a telephone service line; Verify that you are using the proper cables for your ISP for assistance. 18 Chapter 4 Troubleshooting and maintenance Do not connect a telephone cable to open the wizard, and then follow the onscreen instructions. doing so might have an Ethernet network adapter (also called a network interface card, or NIC). Tap the Start button, tap Control Panel, tap Network...
... Center window, tap Set up a connection or network to the network adapter, and do not plug a network cable into a telephone service line; Verify that you are using the proper cables for your ISP for assistance. 18 Chapter 4 Troubleshooting and maintenance Do not connect a telephone cable to open the wizard, and then follow the onscreen instructions. doing so might have an Ethernet network adapter (also called a network interface card, or NIC). Tap the Start button, tap Control Panel, tap Network...
Getting Started Guide
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... the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. CAUTION: This erases all data files you want to an earlier version of the driver if the new one does not solve your computer to open the Device Manager window. 3. Tap the Start button. 2. Follow the onscreen instructions. 20 Chapter 4 Troubleshooting and maintenance Updating drivers A driver is...
... the specific item (for example, HP DVD Writer 640b). 5. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. CAUTION: This erases all data files you want to an earlier version of the driver if the new one does not solve your computer to open the Device Manager window. 3. Tap the Start button. 2. Follow the onscreen instructions. 20 Chapter 4 Troubleshooting and maintenance Updating drivers A driver is...
Upgrading and Servicing
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Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25 UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model.
Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25 UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model.