HP Surestore Disk Array FC60 Support and Manuals
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HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 129
... the handles on the power supplies.
1. (Optional) Remove the power supplies to prepare the disk enclosure for lifting:
a. Installation
Step 3: Install Mounting Rails
Select the rail kit for the appropriate rack and follow the instructions included with the rail kit to install the rails in the handle of the chassis. b. WARNING
Do not attempt to disengage...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 142
... Enclosure ID (or Tray ID). See "How are not used to set to support the configuration (full-bus ore split-bus) being installed (as planned for BCC operation. Each enclosure in the array identified?" The remaining four switch segments are disk modules in the array must be the same on both BCC modules to the same...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 263
..., not individual batteries or parts. Full Charge-A or Full Charge-B LED is due for the BBU. Full Charge-A and Full A Batteries are charging Charge-B LEDs are flashing
- If after 7 hours, the battery low error persists, replace the BBU.
Troubleshooting
Note
Use proper facilities to as low as 6 months. Troubleshooting
Table 35 Troubleshooting BBU Problems
Symptom
Possible Cause...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 377
... on a negotiated basis at extra charge. Reference / Legal / Regulatory
Preparing for a Support Call
Response Times
If you to run configuration and diagnostic programs as necessary. It may follow different guidelines. The standard warranty includes onsite service, and HP strives to resolve the problem over 300 miles or 480 Km To be helpful to have...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 405
... acoustics
controller enclosure 371 disk enclosure 375 ACS See auto-code synchronization adapter Fibre Channel host 360 adapter, host 236 adding a disk module from another array 201 adding capacity 200 with disk enclosures 174, 201 with disk modules 200 with 262 removal and replacement 325 service label 262 servicing notes 262 status signals for 354 troubleshooting problems 263
Index
405 See...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 411
... path, verification 172 PDU/PDRU 117
installation 119
order numbers 365 recommended for HP System/E racks 118 troubleshooting 284 performance array configuration 69 I/Os per second 70 impact of configuration settings 196 rebuild 59 SCSI channels 68 split-bus configurartion 70 planning a disk array configuration 67 power AC input specifications 373 AC input, disk enclosure 369 battery 261, 262 DC...
HP SureStore E Disk Array FC60 Service Manual (A5635A) - Page 414
... tips on setting 194 supported operating systems 18 SureStore E Disk System SC10 See disk enclosure switch configuration 142 disk enclosure 153 disk enclosure (tray) ID switch 142 Fibre Channel host ID address 145 full-bus 144 split-bus 144 tips on setting 142 switching device for Fibre Channel 236 system requirements specifications 360
T temperature
overheating in chassis 256 problems with...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 3
...Item...70 Returning to Replacing an Array Controller 42
CHAPTER 3. HP SURESTORE E DISK ARRAY 12H CONTROLLER 33
ABOUT BATTERY PACKS ...33 INSTALLING CONTROLLER BATTERIES ...34 REPLACING CONTROLLER BATTERIES ...36 DOWNLOADING ARRAY CONTROLLER FIRMWARE 37
Before Beginning Firmware Download 37 Other Considerations About the Firmware Download Process 38 FIRMWARE DOWNLOAD PROCEDURE ...39 Links...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 124
... module.
You may have occurred. the threshold set for capacity consumption has been exceeded.
the array no longer has the physical capacity necessary to replacing the batteries. If Auto Rebuild is silent. System States: DRAM errors have become primary and
controller Y is disabled, perform a manual rebuild. Replace faulty controller (could be either primary or secondary...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 131
...
Data was not fully recovered during the recover The array is preparing to single controller mode but the array has a single controller installed. Recover Warning Problem occurred while using the recover utility. Call the support line. Information only. Shutting Down The controller is malfunctioning. SIMM Count Error
The controller modules each controller module as you must...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 153
...the target controller is in existence. Troubleshooting
Troubleshooting Event Code Descriptions
Event Number (DEC/hex)
Event Name
Event Predictive Suspected Logged Maintenance Components
Implication
Description
86/0x56 Not Ready
N
Ignore
None
Manual
Intervention
Required
The disk array is not shutdown).
Delete all LUNs prior to solve the problem will require user intervention.
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 159
See
None
accompanying
errors.
There is a controller error, although the disk array may still support some I/Os without adding disks.
137/0x89 Rebuild Started
Y
Ignore - Troubleshooting
Troubleshooting Event Code Descriptions
Event Number (DEC/hex)
Event Name
Event Predictive Suspected Logged Maintenance Components
Implication
Description
135/0x87
No Disk Drives Found During...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 161
... loss of NVRAM.
Troubleshooting
Troubleshooting Event Code Descriptions
Event Number (DEC/hex)
Event Name
Event Predictive Suspected Logged Maintenance Components
Implication
Description
143/0x8f Duplicate Disk
Drive Identifier
Y
Single
Controller
Occurrence
Erroneous
Operator
Activity
As part of its stamp, each drive indicates its logical position in the disk set to which it is...
HP SureStore E Disk Array 12H User's and Service Manual (C5445-90901, September 1999) - Page 169
... FRU is the slot number.
172/0xac
No Error On Disk Media After Medium Error
Y
Ignore unless Disk Drive
medium error
recurs
The controller has determined that media for which a disk drive had reported a MEDIUM ERROR is typically caused when upgrading controller firmware. This is actually OK. Troubleshooting
Troubleshooting Event Code Descriptions
Event Number (DEC/hex)
Event Name
Event...
Disk Array FC60 User's Guide (A5635A) - Page 191
... attempt to resolve the problem over 300 miles or 480 Km To be negotiated
191 However, onsite service may be affected by the next business day. Product model name and number - Applicable hardware driver revision levels (for example, the host
adapter driver)
The call agent will expedite the support process:
- Zone 1 - 3 4 - 5 6
Distance from HP Office
Response Time...
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