HP Surestore 20xt Support and Manuals
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HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 1
... the assessment test to help you follow instructions from HP support. Where is the L&TT user guide 2 How do I install L&TT 3 How do I run L&TT 4 How do I check my drive is installed correctly 6 How do I use L&TT to find my drive serial number 7 How do I verify that my drive's firmware is up to date 8 How do I check...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 2
The user guide is English only.
Follow the Technical Support & Documentation link. Note The user guide is available from the L&TT web page at http://www.hp.com/support/tapetools. Where is the L&TT user guide?
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 3
... tape drive. How do I install L&TT?
• L&TT is available for free download from http://www.hp.com/support/tapetools and on any server that came with your drive. This is most likely to be another server if you are using a SAN.
• You will need the tape driver installed to run the performance tests.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 4
Turn off services that may lock the tape drive such as backup software
services and Removable Storage Service (RSM) 3. Use defaults in pop-ups 5. Wait for L&TT to work with Double click on the desktop icon 4. How do I run L&TT?
1. Select the device you want to scan and find your devices 6. Install L&TT 2.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 7
How do I use L&TT to find my drive serial number?
• Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 13
... observed but are
not critical. 8. The test will take 10-15 minutes. 6. Open the Test Results tab to see the results of the test. 7. Contact HP support and send the results in the ResultLog.ltt file. Red stop signs indicate failures. Install and run the Drive Assessment Test?
1.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 15
... test evaluates whether or not a specific drive/tape combination will perform backups and restores as expected. Contact support in this indicates a faulty drive. HP recommends that the test is the Drive... Assessment test recommended? If the drive is fine.
If the test passes, the drive is okay and a problem...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 19
Perform a clean as you normally would. 2. After the clean is finished, generate a support ticket for the drive that
was just cleaned. 3. Go to Detailed Device information > Tape at address > Ejected
Tape > Cartridge Usage section of the support ticket to see the number of cleans performed and the estimated number of cleans remaining. How...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 22
and start 4. Set parameters as preferred - Select the device and click Dev Perf on the toolbar. 3. See Drive Performance Results tab for results or as shown - Install and run the Device Performance test?
1. How do I run L&TT 2.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 24
How do I run L&TT 2. and start 5. or as shown - Select the device and click Sys Perf on the toolbar. 3. See System Performance Results tab for results Select the Backup Pre-test tab 4. Set parameters as preferred - Install and run the System Performance Backup Pre-test?
1.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 25
and start • See System Performance Results tab for results or as shown - How do I run the System Performance Restore Pre-test?
• Install and run L&TT • Select the device and click Sys Perf on the toolbar. • Select the Restore Pre-test tab • Set parameters as preferred -
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 26
... combination. It may not be written to a tape is set to Full Tape 5. Set parameters as the capacity marked on the cartridge which assumes 2:1 compression ratio and reasonably good error rate. or choose a different compression ratio -
Use the Device Performance test to measure a specific tape/drive combination. Note the Test Size is impacted by...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 27
... by e-mail?
• If you have e-mail set up form with your server then 1. Fill out the pop-up on your details 3. Click on Send Support Ticket by HP support Use Save Support Ticket to compress them) and e-mail the archive file via another computer.
• Use the email address given by Email 2. Click on...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 29
...The most recent file is useful for the L&TT event log by the L&TT support team. Locate the /logs directory. 5.
Recreate the issue so that begin with ...Open the Preferences menu. 2. The most useful event logs have I /O History to L&TT
Support (LTT_team@hp.com). You may be asked for troubleshooting L&TT issues. Check Add I /O history enabled.
1. Archive all the files that is ...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 31
Archive and e-mail this file to see the results summary. The file can be viewed using L&TT. Scroll to the end to Support. The results of the assessment test to Support?
Just double-click on it. How do I send the results of all L&TT tests are automatically saved to the ResultLog.ltt file in the /logs directory.
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