Maintenance and Service Guide
Page 2
SD Logo is subject to most models. HP shall not be bound by HP Inc. Not all features are available in the express... contained herein. Bluetooth is to return the entire unused product (hardware and software) within 14 days for HP products and services are trademarks of companies. Intel and Celeron are set forth in all editions... Document Part Number: 902530-001 Product notice This guide describes features that are U.S. © Copyright 2016 HP Development Company, L.P. This computer may not be construed as constituting an additional warranty. under license. Some features...
SD Logo is subject to most models. HP shall not be bound by HP Inc. Not all features are available in the express... contained herein. Bluetooth is to return the entire unused product (hardware and software) within 14 days for HP products and services are trademarks of companies. Intel and Celeron are set forth in all editions... Document Part Number: 902530-001 Product notice This guide describes features that are U.S. © Copyright 2016 HP Development Company, L.P. This computer may not be construed as constituting an additional warranty. under license. Some features...
Maintenance and Service Guide
Page 20
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for the computer. Item Description (4) Warranty period (5) Model description Function This number describes the duration of the warranty period for use. 12 Chapter 2 External component identification
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for the computer. Item Description (4) Warranty period (5) Model description Function This number describes the duration of the warranty period for use. 12 Chapter 2 External component identification
Maintenance and Service Guide
Page 26
... preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you remove each subassembly from the work area to prevent damage...
... preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you remove each subassembly from the work area to prevent damage...
Maintenance and Service Guide
Page 28
When grounding is wired to ground and that proper materials are selected to a properly grounded work area free of nonconductive materials, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to dissipate electric charges. Handle these items only at static-free workstations. ...
When grounding is wired to ground and that proper materials are selected to a properly grounded work area free of nonconductive materials, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to dissipate electric charges. Handle these items only at static-free workstations. ...
Maintenance and Service Guide
Page 58
.../or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 53. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the...
.../or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 53. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the...
Maintenance and Service Guide
Page 62
... Download the latest UEFI version 1. Go to download and create the HP UEFI support environment because only .exe files are provided in the following order: a. Select Get software and drivers. 54 Chapter 9 Using HP PC Hardware Diagnostics (UEFI) This ID code can isolate hardware failures from... issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Hard drive c. In the HP PC Hardware Diagnostics section, select the...
... Download the latest UEFI version 1. Go to download and create the HP UEFI support environment because only .exe files are provided in the following order: a. Select Get software and drivers. 54 Chapter 9 Using HP PC Hardware Diagnostics (UEFI) This ID code can isolate hardware failures from... issues that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. Hard drive c. In the HP PC Hardware Diagnostics section, select the...
User Guide
Page 2
...this computer, you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to take full advantage of Microsoft Corporation in the express warranty statements accompanying such products and services. First Edition... trademark or trademark of Windows functionality. and other countries. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. Then select User Guides.
...this computer, you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to take full advantage of Microsoft Corporation in the express warranty statements accompanying such products and services. First Edition... trademark or trademark of Windows functionality. and other countries. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. Then select User Guides.
User Guide
Page 9
... ...35 Using Disk Cleanup ...35 Using HP 3D DriveGuard (select products only 35 Identifying HP 3D DriveGuard status 36 Updating programs and drivers ...36 Using the Microsoft store ...36 Updating programs ...36 Updating drivers ...36 Using HP Support Assistant (select products only 36 Cleaning......40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an...
... ...35 Using Disk Cleanup ...35 Using HP 3D DriveGuard (select products only 35 Identifying HP 3D DriveGuard status 36 Updating programs and drivers ...36 Using the Microsoft store ...36 Updating programs ...36 Updating drivers ...36 Using HP Support Assistant (select products only 36 Cleaning......40 Using Internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an...
User Guide
Page 47
... traveling with tools such as Disk Defragmenter and Disk Cleanup. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with (or shipping) the computer. This chapter... short time after the end of one of your hard drive at least once a month. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of these drives. Follow the on -screen ...
... traveling with tools such as Disk Defragmenter and Disk Cleanup. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with (or shipping) the computer. This chapter... short time after the end of one of your hard drive at least once a month. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of these drives. Follow the on -screen ...
User Guide
Page 48
...manufacturer's website and follow the on-screen instructions. For example, older graphics components might not work well with the most out of HP programs and drivers. Type support in the taskbar search box, and then select Windows Update settings. 2. Select My notebook, select the Updates tab... updates. 3. Select Check for updates and follow the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show ...
...manufacturer's website and follow the on-screen instructions. For example, older graphics components might not work well with the most out of HP programs and drivers. Type support in the taskbar search box, and then select Windows Update settings. 2. Select My notebook, select the Updates tab... updates. 3. Select Check for updates and follow the instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show ...
User Guide
Page 58
... outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. The tool is functioning properly. When HP PC Hardware Diagnostics UEFI detects a failure that it may be in notebook mode, and you must use the attached keyboard. NOTE: If you ...to a USB flash drive by using the product name or number. Select Get software and drivers, select your computer or the flash drive where the .exe file was downloaded, double- In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a...
... outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. The tool is functioning properly. When HP PC Hardware Diagnostics UEFI detects a failure that it may be in notebook mode, and you must use the attached keyboard. NOTE: If you ...to a USB flash drive by using the product name or number. Select Get software and drivers, select your computer or the flash drive where the .exe file was downloaded, double- In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a...
User Guide
Page 60
... diagnostics. ● Set a location for use. Select Advanced, and then select Settings. 48 Chapter 10 Using HP PC Hardware Diagnostics Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by using the product name or...information on your computer, and it may upload results to http://www.hp.com/go /techcenter/pcdiags. Go to enter Computer Setup. 2. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then...
... diagnostics. ● Set a location for use. Select Advanced, and then select Settings. 48 Chapter 10 Using HP PC Hardware Diagnostics Select Get software and drivers, select your type of product, enter the product name or number in interactive mode by using the product name or...information on your computer, and it may upload results to http://www.hp.com/go /techcenter/pcdiags. Go to enter Computer Setup. 2. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is displayed, select your computer, and then...
User Guide
Page 64
...state: ● Resolving problems with preinstalled applications or drivers-To correct a problem with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. IMPORTANT: HP Recovery Manager and the HP Recovery partition are not available for restoring, resetting, ... products only). NOTE: If you must use the HP Recovery media. Creating the recovery media To create HP Recovery media using HP Recovery Manager: IMPORTANT: For a tablet with a preinstalled application or driver: 1. Select Software and Drivers, and then follow the on page 53. Restoring,...
...state: ● Resolving problems with preinstalled applications or drivers-To correct a problem with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. IMPORTANT: HP Recovery Manager and the HP Recovery partition are not available for restoring, resetting, ... products only). NOTE: If you must use the HP Recovery media. Creating the recovery media To create HP Recovery media using HP Recovery Manager: IMPORTANT: For a tablet with a preinstalled application or driver: 1. Select Software and Drivers, and then follow the on page 53. Restoring,...
User Guide
Page 78
... camera 8 caps lock 10 mute 10 power 7 low battery level 32 M maintenance Disk Cleanup 35 Disk Defragmenter 35 updating programs and drivers 36 managing power 29 MEID number 19 MicroSD memory card reader, identifying 6 minimized image recovery 53 minimized image, creating 53 Miracast 24 ...partition 51 USB flash drive 52 using 51 recovery partition, removing 54 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 48 using 48 resources, accessibility 62 right control zone, identifying 9 right side components 5 ...
... camera 8 caps lock 10 mute 10 power 7 low battery level 32 M maintenance Disk Cleanup 35 Disk Defragmenter 35 updating programs and drivers 36 managing power 29 MEID number 19 MicroSD memory card reader, identifying 6 minimized image recovery 53 minimized image, creating 53 Miracast 24 ...partition 51 USB flash drive 52 using 51 recovery partition, removing 54 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 48 using 48 resources, accessibility 62 right control zone, identifying 9 right side components 5 ...
User Guide
Page 79
...installed locating 4 software updates, installing 41 sound. See audio sound settings, using 22 speaker volume action keys 13 speakers connecting 21 identifying 14 special keys, using 12 standards and legislation, accessibility 60 supported discs, recovery 51 switch screen image action key 13 system recovery 53 ... gesture 26 two-finger tap TouchPad gesture 26 WLAN device 16 WLAN label 16 WWAN device 19 U unresponsive system 30 updating programs and drivers 36 USB port, identifying 6 USB SuperSpeed port, identifying 6 using passwords 39 using the keyboard and optional mouse 28 using the TouchPad...
...installed locating 4 software updates, installing 41 sound. See audio sound settings, using 22 speaker volume action keys 13 speakers connecting 21 identifying 14 special keys, using 12 standards and legislation, accessibility 60 supported discs, recovery 51 switch screen image action key 13 system recovery 53 ... gesture 26 two-finger tap TouchPad gesture 26 WLAN device 16 WLAN label 16 WWAN device 19 U unresponsive system 30 updating programs and drivers 36 USB port, identifying 6 USB SuperSpeed port, identifying 6 using passwords 39 using the keyboard and optional mouse 28 using the TouchPad...