User Guide
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...networked printer 122 8 Solve a problem ...123 Get help with HP online troubleshooting ...124 Get more help ...125 Get help from the printer control panel ...126 Get help from the HP Smart app ...127 Jams and paper-feed issues ...128 Cartridge problem ...135 Printing issues ...142 Copy issues ...146 Scan issues ...147 Fax issues ...148 Network and connection issues ...157 Printer hardware issues ...159 Solve problems using Web Services ...160 Restore original factory defaults and settings 161 Maintain the printer ...162 HP support ...165 Appendix A Technical information ...167 Specifications...
...networked printer 122 8 Solve a problem ...123 Get help with HP online troubleshooting ...124 Get more help ...125 Get help from the printer control panel ...126 Get help from the HP Smart app ...127 Jams and paper-feed issues ...128 Cartridge problem ...135 Printing issues ...142 Copy issues ...146 Scan issues ...147 Fax issues ...148 Network and connection issues ...157 Printer hardware issues ...159 Solve problems using Web Services ...160 Restore original factory defaults and settings 161 Maintain the printer ...162 HP support ...165 Appendix A Technical information ...167 Specifications...
User Guide
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... Direct menu where you can check wireless status and change wireless settings. Refill an ink tank that is connected to avoid any printing delay or print quality issue. Fax Status icon: Displays status information for your scan. Scan : Opens the Scan menu where you can change preferences and use tools to change the printer function and settings, print reports, or get help for the printer. Setup : Opens the Setup menu where you can select a destination for the Auto Answer function, fax logs, and the fax sound volume. Wireless icon: Opens the Wireless...
... Direct menu where you can check wireless status and change wireless settings. Refill an ink tank that is connected to avoid any printing delay or print quality issue. Fax Status icon: Displays status information for your scan. Scan : Opens the Scan menu where you can change preferences and use tools to change the printer function and settings, print reports, or get help for the printer. Setup : Opens the Setup menu where you can select a destination for the Auto Answer function, fax logs, and the fax sound volume. Wireless icon: Opens the Wireless...
User Guide
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... change the printer settings To change settings for the printer. 1. TIP: Touch (Home) to return to see the available options. 3. Swipe up and down the screen to the Home screen. From the control panel display, on the control panel display to the Home screen. After selecting a function, touch setting you want to change the printer settings or print reports, use the options available on the printer control panel display, swipe left and touch ( Setup...
... change the printer settings To change settings for the printer. 1. TIP: Touch (Home) to return to see the available options. 3. Swipe up and down the screen to the Home screen. From the control panel display, on the control panel display to the Home screen. After selecting a function, touch setting you want to change the printer settings or print reports, use the options available on the printer control panel display, swipe left and touch ( Setup...
User Guide
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...; Mac: www.hp.com/go/hpsmartmac-help from the HP Smart app on how to your printer. After installation, open the app. ● iOS/Android: From the device desktop or app menu, tap HP Smart. ● Windows 10: From the computer desktop, click Start, and then select HP Smart from the device's app store. 2. Use the HP Smart app to print, scan, and troubleshoot HP Smart helps you can share documents and images through email, text messages...
...; Mac: www.hp.com/go/hpsmartmac-help from the HP Smart app on how to your printer. After installation, open the app. ● iOS/Android: From the device desktop or app menu, tap HP Smart. ● Windows 10: From the computer desktop, click Start, and then select HP Smart from the device's app store. 2. Use the HP Smart app to print, scan, and troubleshoot HP Smart helps you can share documents and images through email, text messages...
User Guide
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... setup is required since the software is not available in another country/region or language. 3. Accurately setting the paper size for Chrome app from mobile devices. Make sure the loaded paper matches the paper settings of the printer (see Connect wirelessly to the printer without connecting to a router, use the HP Smart app to the HP Mobile Printing website in your mobile device to the same wireless network. TIP: If you select Print on page...
... setup is required since the software is not available in another country/region or language. 3. Accurately setting the paper size for Chrome app from mobile devices. Make sure the loaded paper matches the paper settings of the printer (see Connect wirelessly to the printer without connecting to a router, use the HP Smart app to the HP Mobile Printing website in your mobile device to the same wireless network. TIP: If you select Print on page...
User Guide
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... change default print settings, open the printer software, see Load media on page 18. TIP: To learn more information, see Tips for working with ink and printhead on facing up. ● Ensure that you can use a shortcut, go to copying or scanning. Paper Source: Select the paper tray you loaded the paper into. - Make sure the paper-width guide does not bend the paper in the same size and type to avoid a paper jam. ● Load the paper with side to save time setting...
... change default print settings, open the printer software, see Load media on page 18. TIP: To learn more information, see Tips for working with ink and printhead on facing up. ● Ensure that you can use a shortcut, go to copying or scanning. Paper Source: Select the paper tray you loaded the paper into. - Make sure the paper-width guide does not bend the paper in the same size and type to avoid a paper jam. ● Load the paper with side to save time setting...
User Guide
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... network uses proxy settings, follow the onscreen instructions to accept the terms of setup. 4. ENWW Set up Web Services using the embedded web server 1. Follow the instructions on page 120. 2. Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using the printer control panel 1. Touch Web Services . 3. For more information, see Web Services have the proxy details, contact your network administrator or the person who set up the network. 4. To set up Web Services 35 On the printer control panel display...
... network uses proxy settings, follow the onscreen instructions to accept the terms of setup. 4. ENWW Set up Web Services using the embedded web server 1. Follow the instructions on page 120. 2. Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using the printer control panel 1. Touch Web Services . 3. For more information, see Web Services have the proxy details, contact your network administrator or the person who set up the network. 4. To set up Web Services 35 On the printer control panel display...
User Guide
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... recipient, change settings (such as a black fax or a color fax), click the button that is complete. The printer begins dialing the fax number and faxing the document. Load the original print-side up the telephone as soon as control the pace of the scanner glass. 2. From the printer control panel display, touch Fax . 4. TIP: If you want to speak to hear a dial tone. ENWW Send a fax 53 Depending on the phone that opens the Properties...
... recipient, change settings (such as a black fax or a color fax), click the button that is complete. The printer begins dialing the fax number and faxing the document. Load the original print-side up the telephone as soon as control the pace of the scanner glass. 2. From the printer control panel display, touch Fax . 4. TIP: If you want to speak to hear a dial tone. ENWW Send a fax 53 Depending on the phone that opens the Properties...
User Guide
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... provides analog phone ports for the fax connection. However, if you turn off ECM, you experience problems faxing, try using the Internet. If you cannot send and receive color faxes. This method is called Fax on the printer. NOTE: You can only send and receive faxes by using a slower fax speed or disabling the fax error-correction mode (ECM). If you have questions about Internet faxing, contact your Internet faxing services support department or...
... provides analog phone ports for the fax connection. However, if you turn off ECM, you experience problems faxing, try using the Internet. If you cannot send and receive color faxes. This method is called Fax on the printer. NOTE: You can only send and receive faxes by using a slower fax speed or disabling the fax error-correction mode (ECM). If you have questions about Internet faxing, contact your Internet faxing services support department or...
User Guide
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.../fax line with computer modem and answering machine ● Case K: Shared voice/fax line with the printer. TIP: You can also use . You can fax successfully. 1. Keep your fax setup. In this section to complete your home or office To fax successfully, you can access these tools, follow the procedures in this section to complete your Getting Started Guide for later use the Fax Setup Wizard (Windows) to quickly set...
.../fax line with computer modem and answering machine ● Case K: Shared voice/fax line with the printer. TIP: You can also use . You can fax successfully. 1. Keep your fax setup. In this section to complete your home or office To fax successfully, you can access these tools, follow the procedures in this section to complete your Getting Started Guide for later use the Fax Setup Wizard (Windows) to quickly set...
User Guide
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... ports on the back. Change the Rings to Answer setting on your computer. if there are no fax tones, the printer stops monitoring the line and your printer. (The maximum number of rings varies by country/region.) 8. You can record a voice message. Set your answering machine to answer after the number of rings you are using your computer dial-up modem to send an email or access...
... ports on the back. Change the Rings to Answer setting on your computer. if there are no fax tones, the printer stops monitoring the line and your printer. (The maximum number of rings varies by country/region.) 8. You can record a voice message. Set your answering machine to answer after the number of rings you are using your computer dial-up modem to send an email or access...
User Guide
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... your phone line connection The printer prints a report with two phone ports 1. If your country/region adapter. 5. NOTE: If you encounter problems setting up the printer on the printer. You might need to connect the phone cord to your modem software is connected to fix the problem and rerun the test. The test does the following: ● Tests the fax hardware ● Verifies the correct type of your local service provider or...
... your phone line connection The printer prints a report with two phone ports 1. If your country/region adapter. 5. NOTE: If you encounter problems setting up the printer on the printer. You might need to connect the phone cord to your modem software is connected to fix the problem and rerun the test. The test does the following: ● Tests the fax hardware ● Verifies the correct type of your local service provider or...
User Guide
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See Printing issues on page 135. ● After you remove a printhead from drying out, always turn the printer off using a non-HP supply will not be covered under warranty. Printing with the ink tanks low on the printheads reduces ink evaporation. ● Install both the black and color printheads correctly. NOTE: Original HP printheads and ink are ready to dry out. Tips for working with ink and printhead 107 Leaving tape on ink may begin to install them. For...
See Printing issues on page 135. ● After you remove a printhead from drying out, always turn the printer off using a non-HP supply will not be covered under warranty. Printing with the ink tanks low on the printheads reduces ink evaporation. ● Install both the black and color printheads correctly. NOTE: Original HP printheads and ink are ready to dry out. Tips for working with ink and printhead 107 Leaving tape on ink may begin to install them. For...
User Guide
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... toggle button next to Wireless to print the network configuration page. ● On the printer control panel display, from the Start menu), click Tools. 2. Touch Print Info to turn on or off the wireless capability of the printer The blue Wireless light on . 1. Tap (Plus icon) on or off , and changing wireless settings. Click Device Setup & Software. 3. In the HP printer software (available from the Home screen, touch touch Network Configuration Report. ( Setup ), touch Tools, and then To change wireless settings using the HP Smart...
... toggle button next to Wireless to print the network configuration page. ● On the printer control panel display, from the Start menu), click Tools. 2. Touch Print Info to turn on or off the wireless capability of the printer The blue Wireless light on . 1. Tap (Plus icon) on or off , and changing wireless settings. Click Device Setup & Software. 3. In the HP printer software (available from the Home screen, touch touch Network Configuration Report. ( Setup ), touch Tools, and then To change wireless settings using the HP Smart...
User Guide
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... configuration page. (Wireless) or by printing a network NOTE: The printer must have an IP address. 2. Open the printer software. To open the embedded web server through a network 1. In a supported web browser on your printer). Enter Wi-Fi Direct password when prompted. 120 Chapter 7 Connect ENWW Use advanced printer management tools (for example: DIRECT-**-HP Smart Tank (where ** are not available. After the printer information is connected to a network, you might need a password. ● Open the embedded web server ● About cookies Open the embedded web server...
... configuration page. (Wireless) or by printing a network NOTE: The printer must have an IP address. 2. Open the printer software. To open the embedded web server through a network 1. In a supported web browser on your printer). Enter Wi-Fi Direct password when prompted. 120 Chapter 7 Connect ENWW Use advanced printer management tools (for example: DIRECT-**-HP Smart Tank (where ** are not available. After the printer information is connected to a network, you might need a password. ● Open the embedded web server ● About cookies Open the embedded web server...
User Guide
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... not set up wireless communication. ● Make sure the printer and device are using a networked printer Use the following tips to wireless connection. If not, use a networked printer: ● When setting up the wireless networked printer, make sure the device has Bluetooth turned on. ● Learn about configuring your network and the printer for wireless printing. NOTE: This utility is only available for the Windows operating system. ● Learn how to change from a USB to set up and use the Wireless Setup...
... not set up wireless communication. ● Make sure the printer and device are using a networked printer Use the following tips to wireless connection. If not, use a networked printer: ● When setting up the wireless networked printer, make sure the device has Bluetooth turned on. ● Learn about configuring your network and the printer for wireless printing. NOTE: This utility is only available for the Windows operating system. ● Learn how to change from a USB to set up and use the Wireless Setup...
User Guide
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... issues. Get help with sending or receiving faxes, or faxing to your computer. Troubleshoot a print carriage jam Clear obstructions that is preventing your problem and click the appropriate link. Troubleshoot a firewall or antivirus issue Determine if a firewall or antivirus program is no longer working. Troubleshoot Wi-Fi Direct connection issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. Use the table below to : Troubleshoot paper jam issues Clear jammed paper from the printer or document feeder and resolve paper or paper feed issues. Online troubleshooting tool Use...
... issues. Get help with sending or receiving faxes, or faxing to your computer. Troubleshoot a print carriage jam Clear obstructions that is preventing your problem and click the appropriate link. Troubleshoot a firewall or antivirus issue Determine if a firewall or antivirus program is no longer working. Troubleshoot Wi-Fi Direct connection issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. Use the table below to : Troubleshoot paper jam issues Clear jammed paper from the printer or document feeder and resolve paper or paper feed issues. Online troubleshooting tool Use...
User Guide
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... offline a. Check for resolving most print quality issues. e. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. d. To clear the print queue a. Verify that the product is printing. d. To resolve print issues (OS X and macOS) 1. In System Preferences, click Printers & Scanners . Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. ● Windows 8.1 and Windows...
... offline a. Check for resolving most print quality issues. e. Fix print quality issues Step-by-step instructions for error messages and resolve. 2. d. To clear the print queue a. Verify that the product is printing. d. To resolve print issues (OS X and macOS) 1. In System Preferences, click Printers & Scanners . Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. ● Windows 8.1 and Windows...
User Guide
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... the test failed, review the report for faxing. If you have completed fax setup on . Fax issues Run the fax test report first to try. The test does the following: ● Tests the fax hardware ● Verifies that the correct type of phone cord is connected to verify that the settings are still having problems faxing, verify that the fax settings listed in this test only after you can also use HP's online troubleshooting wizard. The printer displays the status...
... the test failed, review the report for faxing. If you have completed fax setup on . Fax issues Run the fax test report first to try. The test does the following: ● Tests the fax hardware ● Verifies that the correct type of phone cord is connected to verify that the settings are still having problems faxing, verify that the fax settings listed in this test only after you can also use HP's online troubleshooting wizard. The printer displays the status...
User Guide
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... 66 trays clear paper jams 128 troubleshoot feeding 133 troubleshoot control panel help system 126 fax 148 fax dial tone test failed 151 fax hardware test failed 148 fax line test failed 152 fax phone cord connection test failed 149 fax phone cord type test failed 151 fax tests 148 fax wall jack test, failed 149 multiple pages are picked 133 paper not picked up from tray 133 paper-feed problems 133 power 159 print 159 receive faxes 153, 154 send faxes 153, 155 skewed pages 133 T technical information copy specifications 169 environmental specifications...
... 66 trays clear paper jams 128 troubleshoot feeding 133 troubleshoot control panel help system 126 fax 148 fax dial tone test failed 151 fax hardware test failed 148 fax line test failed 152 fax phone cord connection test failed 149 fax phone cord type test failed 151 fax tests 148 fax wall jack test, failed 149 multiple pages are picked 133 paper not picked up from tray 133 paper-feed problems 133 power 159 print 159 receive faxes 153, 154 send faxes 153, 155 skewed pages 133 T technical information copy specifications 169 environmental specifications...
