Warranty and Legal Guide
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Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready. www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW
Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready. www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW
User Guide 1
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... Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut...
... Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut...
User Guide 1
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... to complete the following tasks: ● Configure the list of Windows scanning software and drivers, including the following: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS ● WIA HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. Use this window to...
... to complete the following tasks: ● Configure the list of Windows scanning software and drivers, including the following: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS ● WIA HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. Use this window to...
User Guide 1
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...your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 5000 s4 or 7000 s3, and then click Scanner Tools Utility. Sleep Mode and auto-off settings By default... panel, press the Tools button. ● Windows 7: Double-click the HP Scanner Tools Utility icon on how to 15 minutes of inactivity, and will turn off settings, use the HP Scanner Tools Utility. 1. ISIS drivers provide a consistent interaction with all TWAIN-compliant software works in the same ...
...your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 5000 s4 or 7000 s3, and then click Scanner Tools Utility. Sleep Mode and auto-off settings By default... panel, press the Tools button. ● Windows 7: Double-click the HP Scanner Tools Utility icon on how to 15 minutes of inactivity, and will turn off settings, use the HP Scanner Tools Utility. 1. ISIS drivers provide a consistent interaction with all TWAIN-compliant software works in the same ...
User Guide 1
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...or through a USB port on the front of the computer, disconnect the scanner and then reconnect it is possible that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to produce fuzzy scans, operate in their respective connectors on the scanner.... the scanner. ● Ensure that the scanner is receiving power. - Always check the following steps. Go to www.hp.com/support to locate software, firmware, and driver updates for more information). ● Turn off the scanner, wait 30 seconds, and then turn on the scanning strips...
...or through a USB port on the front of the computer, disconnect the scanner and then reconnect it is possible that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to produce fuzzy scans, operate in their respective connectors on the scanner.... the scanner. ● Ensure that the scanner is receiving power. - Always check the following steps. Go to www.hp.com/support to locate software, firmware, and driver updates for more information). ● Turn off the scanner, wait 30 seconds, and then turn on the scanning strips...
User Guide 1
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... locate software, firmware, and driver updates for example, no pages fed through the product). ● The product has detected a multiple-page feed error. Try to test the scanner: 1. ENWW Control-panel messages 47 See www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 to a surge...control panel is on the computer. 4. If problems continue, it is open or not securely latched. Check that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Test the scanner Follow this procedure to rescan. Ensure that might require ...
... locate software, firmware, and driver updates for example, no pages fed through the product). ● The product has detected a multiple-page feed error. Try to test the scanner: 1. ENWW Control-panel messages 47 See www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 to a surge...control panel is on the computer. 4. If problems continue, it is open or not securely latched. Check that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. Test the scanner Follow this procedure to rescan. Ensure that might require ...
User Guide 1
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... that order. Press the Power button to uninstall the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 3. Try uninstalling and then reinstalling the HP ScanJet drivers and software. 1. Restart the computer. 4. For additional USB troubleshooting information, see...
... that order. Press the Power button to uninstall the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 3. Try uninstalling and then reinstalling the HP ScanJet drivers and software. 1. Restart the computer. 4. For additional USB troubleshooting information, see...
User Guide 1
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The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. ENWW Scanner installation problems 49 ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. ENWW Scanner installation problems 49 ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
User Guide 1
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...: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 5. If power is available to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for assistance. 3. Reinstall the HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 software and drivers. ● Reinstall...
...: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 5. If power is available to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for assistance. 3. Reinstall the HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 software and drivers. ● Reinstall...
User Guide 1
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... the mouse. 2. Scanner operation problems ● Connection issues ● Buttons are not working . ● If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to the scanner. The trident icon on the scanner. 3. Restart the computer. 4. Turn off the scanner, wait 30 seconds...
... the mouse. 2. Scanner operation problems ● Connection issues ● Buttons are not working . ● If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to the scanner. The trident icon on the scanner. 3. Restart the computer. 4. Turn off the scanner, wait 30 seconds...
User Guide 1
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Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 www.hp.com/support/ ENWW Additional troubleshooting 59 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 www.hp.com/support/ ENWW Additional troubleshooting 59 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
User Guide 1
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...selected page size 28 customer support online 59 cut-off images troubleshoot 54 D detect multi-feeds 27 detect page size 28 display problems 56 drivers paper sizes 14 Duplex Scan button 4 E electrical specifications 6 error messages control panel 47 export scan profiles to ISIS 24 to TWAIN-...22 feeding problems 52 fragile items, scanning 32 fuzzy images 54 H hardware compression 27 HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input ...
...selected page size 28 customer support online 59 cut-off images troubleshoot 54 D detect multi-feeds 27 detect page size 28 display problems 56 drivers paper sizes 14 Duplex Scan button 4 E electrical specifications 6 error messages control panel 47 export scan profiles to ISIS 24 to TWAIN-...22 feeding problems 52 fragile items, scanning 32 fuzzy images 54 H hardware compression 27 HP Customer Care 59 HP paper path cleaning cloth 35 HP Scanner Tools Utility uses for 8 HP Smart Document Scan Software about 8 HP TWAIN 9 I import scan profiles from ISIS 24 from TWAIN-compliant software 24 input ...