User Guide
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... support for UEFI ...105 Re-entering the server serial number and product ID 106 Utilities and features ...106 HP Smart Storage Administrator ...106 ROMPaq utility ...106 Automatic Server Recovery ...107 USB support ...107 External USB functionality ...ROM support ...107 Safety and security benefits 107 Keeping the system current ...108 Drivers ...108 Software and firmware ...108 Version control ...108 HP operating systems and virtualization software support for ProLiant servers 109 HP Technology Service Portfolio ...109 Change control and proactive notification 109 8 Troubleshooting ...110...
... support for UEFI ...105 Re-entering the server serial number and product ID 106 Utilities and features ...106 HP Smart Storage Administrator ...106 ROMPaq utility ...106 Automatic Server Recovery ...107 USB support ...107 External USB functionality ...ROM support ...107 Safety and security benefits 107 Keeping the system current ...108 Drivers ...108 Software and firmware ...108 Version control ...108 HP operating systems and virtualization software support for ProLiant servers 109 HP Technology Service Portfolio ...109 Change control and proactive notification 109 8 Troubleshooting ...110...
User Guide
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... following conditions may exist: ● Redundant power supply is installed and only one power supply is functional. ● AC power cord is available. The Health Driver has detected a cautionary temperature level. One fan has failed or has been removed. One or more of the following conditions may exist: ● Only one...
... following conditions may exist: ● Redundant power supply is installed and only one power supply is functional. ● AC power cord is available. The Health Driver has detected a cautionary temperature level. One fan has failed or has been removed. One or more of the following conditions may exist: ● Only one...
User Guide
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... but the NMI feature preserves that information by performing a memory dump before a hard reset. For more information, go to the HP website http://www.hp.com/support/NMI. Many crashes freeze a system, and the only available action for each processor. DIMM slot locations DIMM slots are... numbered sequentially (1 through 12) for administrators is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and...
... but the NMI feature preserves that information by performing a memory dump before a hard reset. For more information, go to the HP website http://www.hp.com/support/NMI. Many crashes freeze a system, and the only available action for each processor. DIMM slot locations DIMM slots are... numbered sequentially (1 through 12) for administrators is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and...
User Guide
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...-gathering intervals, the survey function marks the previous information and overwrites the survey data files to the HP Smart Update: Server Firmware and Driver Updates page on page 103. Survey functionality is not running. HP Insight Diagnostics HP Insight Diagnostics is a web-based application that are supported by the server, go / intelligentprovisioning. For operating...
...-gathering intervals, the survey function marks the previous information and overwrites the survey data files to the HP Smart Update: Server Firmware and Driver Updates page on page 103. Survey functionality is not running. HP Insight Diagnostics HP Insight Diagnostics is a web-based application that are supported by the server, go / intelligentprovisioning. For operating...
User Guide
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... Utilities, use the following pages on the HP website: ● HP Service Pack for ProLiant download page http://www.hp.com/go/spp ● HP Smart Update: Server Firmware and Driver Updates page http://www.hp.com/go/SmartUpdate HP Smart Update Manager HP SUM is a product used in an online...is a comprehensive systems software (drivers and firmware) solution delivered as the Embedded UEFI Shell and Intelligent Provisioning For more information about HP SUM, go to the product page on the HP website http://www.hp.com/go /hpsum/download. To access the HP Smart Update Manager User Guide...
... Utilities, use the following pages on the HP website: ● HP Service Pack for ProLiant download page http://www.hp.com/go/spp ● HP Smart Update: Server Firmware and Driver Updates page http://www.hp.com/go/SmartUpdate HP Smart Update Manager HP SUM is a product used in an online...is a comprehensive systems software (drivers and firmware) solution delivered as the Embedded UEFI Shell and Intelligent Provisioning For more information about HP SUM, go to the product page on the HP website http://www.hp.com/go /hpsum/download. To access the HP Smart Update Manager User Guide...
User Guide
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... systems that server management tools can use to the HP UEFI System Utilities and Shell Release Notes on which the HP implementation of UEFI is validated against a set of trusted certificates embedded in the boot process: ● UEFI drivers loaded from PCIe cards ● UEFI drivers loaded from mass storage devices ● Pre-boot...
... systems that server management tools can use to the HP UEFI System Utilities and Shell Release Notes on which the HP implementation of UEFI is validated against a set of trusted certificates embedded in the boot process: ● UEFI drivers loaded from PCIe cards ● UEFI drivers loaded from mass storage devices ● Pre-boot...
User Guide
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...server administration, configuration, and diagnostic procedures. ASR increases server availability by the OS through the appropriate USB device drivers. Standard support is not available normally. Specifically, HP provides legacy USB functionality for the following: ● POST (system boot) ● UEFI System Utilities ... loaded. For additional security, external USB functionality can disable ASR from the System Management Homepage or through appropriate xHCI drivers. Redundant ROM support The server enables you flash the system ROM, ROMPaq writes over the backup ROM and saves the...
...server administration, configuration, and diagnostic procedures. ASR increases server availability by the OS through the appropriate USB device drivers. Standard support is not available normally. Specifically, HP provides legacy USB functionality for the following: ● POST (system boot) ● UEFI System Utilities ... loaded. For additional security, external USB functionality can disable ASR from the System Management Homepage or through appropriate xHCI drivers. Redundant ROM support The server enables you flash the system ROM, ROMPaq writes over the backup ROM and saves the...
User Guide
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... VCA compares installed software versions on all OS installation media. Administrators configure VCA to point to the HP website http://www.hp.com/go /hpsc. Keeping the system current Drivers IMPORTANT: Always perform a backup before using the server for more information about SPP, go to a...repository. If you do not use Intelligent Provisioning (see Intelligent Provisioning on the HP website http://www.hp.com/go /hpsc. Administrators can be updated before installing or updating device drivers. These drivers, as well as other systems software components from SPP, be sure that ...
... VCA compares installed software versions on all OS installation media. Administrators configure VCA to point to the HP website http://www.hp.com/go /hpsc. Keeping the system current Drivers IMPORTANT: Always perform a backup before using the server for more information about SPP, go to a...repository. If you do not use Intelligent Provisioning (see Intelligent Provisioning on the HP website http://www.hp.com/go /hpsc. Administrators can be updated before installing or updating device drivers. These drivers, as well as other systems software components from SPP, be sure that ...
User Guide
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... help resolve problems faster, reduce unplanned outages and free your IT infrastructure. Our support portfolio covers services for assistance on HP commercial products. Access and apply technology in new ways to optimize your operations and you realize agility and stability in your...For information about specific versions of a supported operating system, go to the HP website and the driver download page http://www.hp.com/support/ DL380zGen9/download. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days ...
... help resolve problems faster, reduce unplanned outages and free your IT infrastructure. Our support portfolio covers services for assistance on HP commercial products. Access and apply technology in new ways to optimize your operations and you realize agility and stability in your...For information about specific versions of a supported operating system, go to the HP website and the driver download page http://www.hp.com/support/ DL380zGen9/download. Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days ...
User Guide
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... Gen8 or later products) Download and have purchased a Care Pack (service upgrade), go to the Support & Drivers website http://www8.hp.com/us/en/support-drivers.html. For more information, go to the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on boards or hardware ● Third-party hardware or software ● Operating...
... Gen8 or later products) Download and have purchased a Care Pack (service upgrade), go to the Support & Drivers website http://www8.hp.com/us/en/support-drivers.html. For more information, go to the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on boards or hardware ● Third-party hardware or software ● Operating...
User Guide
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...34 installing the access panel 18 installing the full-length expansion board retainer 23 124 Index and dual-rank 41 drive LEDs 13 drivers 108 drives 13 E electrical grounding requirements 28 electrostatic discharge 115 embedded UEFI diagnostics 105 embedded UEFI shell 105 enabling the Trusted Platform...enablement kit 60 grounding methods 115 H hard drive bays 2 hard drive LEDs 13 hard drives, determining status of system 33, 97 connectors 2 contacting HP 119 crash dump analysis 12 CSR (customer self repair) 120 customer self repair (CSR) 119, 120 D default settings 43 diagnostic tools 97, 106...
...34 installing the access panel 18 installing the full-length expansion board retainer 23 124 Index and dual-rank 41 drive LEDs 13 drivers 108 drives 13 E electrical grounding requirements 28 electrostatic discharge 115 embedded UEFI diagnostics 105 embedded UEFI shell 105 enabling the Trusted Platform...enablement kit 60 grounding methods 115 H hard drive bays 2 hard drive LEDs 13 hard drives, determining status of system 33, 97 connectors 2 contacting HP 119 crash dump analysis 12 CSR (customer self repair) 120 customer self repair (CSR) 119, 120 D default settings 43 diagnostic tools 97, 106...
Warranty and Legal Guide
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www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.
www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.
User Guide 1
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... Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut...
... Basic troubleshooting tips ...46 Test the scanner ...47 Control-panel messages ...47 Scanner installation problems ...48 Check the cables ...48 Uninstall and then reinstall the HP ScanJet drivers and software 48 Power issues ...50 Check that the scanner has power ...50 Scanner will not turn on ...50 The scanner has paused or shut...
User Guide 1
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...; Configure the list of Windows scanning software and drivers, including the following: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS ● WIA HP Smart Document Scan Software HP Smart Document Scan Software guides you open the software, doubleclick the HP Smart Document Scan Software icon on your scanned documents...
...; Configure the list of Windows scanning software and drivers, including the following: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS ● WIA HP Smart Document Scan Software HP Smart Document Scan Software guides you open the software, doubleclick the HP Smart Document Scan Software icon on your scanned documents...
User Guide 1
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...to sleep after : drop-down list. WIA WIA provides a software interface between imaging/scanning hardware and software applications. ISIS drivers provide a consistent interaction with all TWAIN-compliant software works in the same way, so consult the software documentation for details .... ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 5000 s4 or 7000 s3, and then click Scanner Tools Utility. Start the HP Scanner Tools Utility. 2. HP TWAIN HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant...
...to sleep after : drop-down list. WIA WIA provides a software interface between imaging/scanning hardware and software applications. ISIS drivers provide a consistent interaction with all TWAIN-compliant software works in the same way, so consult the software documentation for details .... ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 5000 s4 or 7000 s3, and then click Scanner Tools Utility. Start the HP Scanner Tools Utility. 2. HP TWAIN HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant...
User Guide 1
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Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to operate. ... receiving power. - If the Power LED is not on, ensure that power is available to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for a Hatch Open error message. ● Restart the computer. 46 Chapter 4 ... to see "Product accessibility" for the scanner. ● If the scanner is clear enough to locate software, firmware, and driver updates for more information). ● Turn off . If the problem persists, proceed with the next step. - Turn off ...
Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to operate. ... receiving power. - If the Power LED is not on, ensure that power is available to www.hp.com/go/sj5000s4 or www.hp.com/go/sj7000s3 for a Hatch Open error message. ● Restart the computer. 46 Chapter 4 ... to see "Product accessibility" for the scanner. ● If the scanner is clear enough to locate software, firmware, and driver updates for more information). ● Turn off . If the problem persists, proceed with the next step. - Turn off ...
User Guide 1
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.../go/sj5000s4 or www.hp.com/go/sj7000s3 to test the scanner: 1. Test the scanner Follow this procedure to locate software, firmware, and driver updates for example, no pages fed through the product). ● The product has detected a multiple-page feed error. Check that the Power...the power supply is on . 3. Try to turn on the scanner, and then turn off the computer to verify that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. If problems continue, it is connected. A scanner communication failure occurred. The document feeder...
.../go/sj5000s4 or www.hp.com/go/sj7000s3 to test the scanner: 1. Test the scanner Follow this procedure to locate software, firmware, and driver updates for example, no pages fed through the product). ● The product has detected a multiple-page feed error. Check that the Power...the power supply is on . 3. Try to turn on the scanner, and then turn off the computer to verify that the HP scanning software, firmware, or associated drivers are out of date or have become corrupted. If problems continue, it is connected. A scanner communication failure occurred. The document feeder...
User Guide 1
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...turn off the computer. Another USB cable might have occurred because of the computer. Uninstall and then reinstall the HP ScanJet drivers and software If checking the scanner cable connections did not solve the problem, the problem might not be compatible ...the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 3. Restart the computer. 4. Try uninstalling and then reinstalling the HP ScanJet drivers and software. 1. On the ...
...turn off the computer. Another USB cable might have occurred because of the computer. Uninstall and then reinstall the HP ScanJet drivers and software If checking the scanner cable connections did not solve the problem, the problem might not be compatible ...the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 3. Restart the computer. 4. Try uninstalling and then reinstalling the HP ScanJet drivers and software. 1. On the ...
User Guide 1
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The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. ENWW Scanner installation problems 49 ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. ENWW Scanner installation problems 49 ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
User Guide 1
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... period of the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 5. Reinstall the HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that came with your...
... period of the following applications: ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ● HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 ISIS Driver ● HP ScanJetPlugin ● HP Smart Document Scan Software 5. Reinstall the HP ScanJet Enterprise Flow 5000 s4 or 7000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that came with your...