User Guide
Page 7
... ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner will not turn on ...51 The scanner has paused or...
... ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner will not turn on ...51 The scanner has paused or...
User Guide
Page 19
... bottom of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS (3000 s3 models only) ● WIA HP Scan software Perform scans using the HP ScanJet Pro 2000 s1 and 3000 s3 scanner. ISIS drivers provide a consistent interaction with a variety of the HP Scanner Tools Utility. WIA WIA provides...
... bottom of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS (3000 s3 models only) ● WIA HP Scan software Perform scans using the HP ScanJet Pro 2000 s1 and 3000 s3 scanner. ISIS drivers provide a consistent interaction with a variety of the HP Scanner Tools Utility. WIA WIA provides...
User Guide
Page 54
Go to www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 to locate software, firmware, and driver updates for the scanner. If the message still displays, the scanner might be defective. If the Power LED is not on, ensure that power is ... surge protector that the power supply is plugged into. - Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to turn on the scanner. See www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 for more information). ● Turn off . Always check the...
Go to www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 to locate software, firmware, and driver updates for the scanner. If the message still displays, the scanner might be defective. If the Power LED is not on, ensure that power is ... surge protector that the power supply is plugged into. - Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to turn on the scanner. See www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 for more information). ● Turn off . Always check the...
User Guide
Page 57
... then turn on . ● Press the Power button to find USB troubleshooting topics. Reinstall the HP ScanJet Drivers and Tools. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might...HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. For additional USB troubleshooting information, see www.hp.com/go/sj2000s1 or www.hp.com/go/ sj3000s3, select your country/region, and then use the Add/Remove tool (in that order. Try uninstalling and then reinstalling the HP ScanJet drivers...
... then turn on . ● Press the Power button to find USB troubleshooting topics. Reinstall the HP ScanJet Drivers and Tools. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might...HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. For additional USB troubleshooting information, see www.hp.com/go/sj2000s1 or www.hp.com/go/ sj3000s3, select your country/region, and then use the Add/Remove tool (in that order. Try uninstalling and then reinstalling the HP ScanJet drivers...
User Guide
Page 58
Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. 50 Chapter 4 Solve problems ENWW The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. 50 Chapter 4 Solve problems ENWW The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
User Guide
Page 60
... off the scanner after two hours of the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 ● HP ScanJet Pro 3000 s3 ISIS Driver ● HP ScanJet Plugin ● HP Scan 5. Reinstall the HP ScanJet Pro 2000 s1 or HP ScanJet 3000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that both the USB cable and power supply...
... off the scanner after two hours of the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 ● HP ScanJet Pro 3000 s3 ISIS Driver ● HP ScanJet Plugin ● HP Scan 5. Reinstall the HP ScanJet Pro 2000 s1 or HP ScanJet 3000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that both the USB cable and power supply...
User Guide
Page 65
... back of the computer. ● Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the USB cable faces down when the...
... back of the computer. ● Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the USB cable faces down when the...
User Guide
Page 68
www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
User Guide
Page 69
... pad scanned image to selected page size 24 customer support online 60 cut-off images troubleshoot 56 D detect multi-feeds 23 detect page size 24 drivers paper sizes 16 E electrical specifications 8 extra-long-page support 23 F features auto color detect 24 crop or pad scanned image to selected page ... documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 misfeeds 54 not feeding 54 troubleshoot 54 memory...
... pad scanned image to selected page size 24 customer support online 60 cut-off images troubleshoot 56 D detect multi-feeds 23 detect page size 24 drivers paper sizes 16 E electrical specifications 8 extra-long-page support 23 F features auto color detect 24 crop or pad scanned image to selected page ... documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 misfeeds 54 not feeding 54 troubleshoot 54 memory...
Warranty and Legal Guide
Page 20
www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.
www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Customer support Get telephone support for your product or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.