User Guide
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... ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner will not turn on ...51 The scanner has paused or...
... ...46 Test the scanner ...46 Interpret control panel lights and patterns ...48 Scanner installation problems ...49 Check the cables ...49 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 49 Power issues ...51 Check that the scanner has power ...51 Scanner will not turn on ...51 The scanner has paused or...
User Guide
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... button at the bottom of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS (3000 s3 models only) ● WIA HP Scan software Perform scans using the HP ScanJet Pro 2000 s1 and 3000 s3 scanner. ISIS (3000 s3 ... your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 2000 s1 or 3000 s3, and then click Scanner Tools Utility. WIA WIA provides a software interface...
... button at the bottom of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS (3000 s3 models only) ● WIA HP Scan software Perform scans using the HP ScanJet Pro 2000 s1 and 3000 s3 scanner. ISIS (3000 s3 ... your desktop. ● Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile. ● Click Start, select Programs or All Programs, select HP, select Scanjet, select 2000 s1 or 3000 s3, and then click Scanner Tools Utility. WIA WIA provides a software interface...
User Guide
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... is receiving power. - If power is available to verify that the scanner is available to turn off . Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to be analyzed. ● Make sure that the USB and power cables... are out of date or have become corrupted. Test the scanner Follow this procedure to www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 to locate software, firmware, and driver updates for assistance. ● If the scanning software displays a Scanner not found message when trying ...
... is receiving power. - If power is available to verify that the scanner is available to turn off . Check that the HP scanning software, firmware, or associated drivers are firmly seated in an unexpected manner, or fail to be analyzed. ● Make sure that the USB and power cables... are out of date or have become corrupted. Test the scanner Follow this procedure to www.hp.com/go/sj2000s1 or www.hp.com/go /sj3000s3 to locate software, firmware, and driver updates for assistance. ● If the scanning software displays a Scanner not found message when trying ...
User Guide
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... ● If the USB cable is connected to a USB port on the front of the computer. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the ... Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB ...
... ● If the USB cable is connected to a USB port on the front of the computer. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the ... Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB ...
User Guide
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The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. 50 Chapter 4 Solve problems ENWW ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
The required software and drivers should install automatically. ● If the drivers and tools do not install automatically, install them from the HP scanning software CD. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner. 50 Chapter 4 Solve problems ENWW ● Turn off the scanner, wait 30 seconds, and then turn on the scanner.
User Guide
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...off By default, the scanner will enter Sleep Mode prior to 15 minutes of the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 ● HP ScanJet Pro 3000 s3 ISIS Driver ● HP ScanJet Plugin ● HP Scan 5. Check that came with the scanner. 2. If the Power LED is not on . c. If...: On the computer, open Control Panel and use the Add/Remove tool (in . Reinstall the HP ScanJet Pro 2000 s1 or HP ScanJet 3000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that the Power LED on the control panel is still not on, unplug the ...
...off By default, the scanner will enter Sleep Mode prior to 15 minutes of the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 ● HP ScanJet Pro 3000 s3 ISIS Driver ● HP ScanJet Plugin ● HP Scan 5. Check that came with the scanner. 2. If the Power LED is not on . c. If...: On the computer, open Control Panel and use the Add/Remove tool (in . Reinstall the HP ScanJet Pro 2000 s1 or HP ScanJet 3000 s3 software and drivers. ● Reinstall the applications using the HP scanning software CD that the Power LED on the control panel is still not on, unplug the ...
User Guide
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... steps. 1. Scanner operation problems ● Connection issues ● Buttons are not working . ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software.
... steps. 1. Scanner operation problems ● Connection issues ● Buttons are not working . ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software.
User Guide
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Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/. www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 www.hp.com/support/ 60 Chapter 4 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready.
User Guide
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... pad scanned image to selected page size 24 customer support online 60 cut-off images troubleshoot 56 D detect multi-feeds 23 detect page size 24 drivers paper sizes 16 E electrical specifications 8 extra-long-page support 23 F features auto color detect 24 crop or pad scanned image to selected page ... documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 misfeeds 54 not feeding 54 troubleshoot 54 memory...
... pad scanned image to selected page size 24 customer support online 60 cut-off images troubleshoot 56 D detect multi-feeds 23 detect page size 24 drivers paper sizes 16 E electrical specifications 8 extra-long-page support 23 F features auto color detect 24 crop or pad scanned image to selected page ... documents 17 tips on loading 14 install software troubleshoot 49 ISIS 11 J jams troubleshoot 53 L LED error 48 long-page support 23 M Macintosh HP Utility 27 maintenance clean paper path 33 clean rollers 34 manage power settings 52 media jams 53 misfeeds 54 not feeding 54 troubleshoot 54 memory...
Warranty and Legal Guide
Page 20
www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready. Customer support Get telephone support for your product or at www.hp.com/support/.
www.hp.com/support/ www.hp.com/go/carepack www.register.hp.com 16 Chapter 1 Service and support ENWW Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready. Customer support Get telephone support for your product or at www.hp.com/support/.