User Guide
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...page size 25 Automatically detect color ...26 Scan using text-enhanced black and white mode 26 Detect multi-feeds ...26 4 Care and maintenance ...29 HP Scanner Tools Utility Maintenance tab 29 Order maintenance and scanning supplies 29 Clean the scanning strips ...30 Clean the paper path ...32 Clean the rollers ...33 Replace the rollers ...36 5 Troubleshooting ...41 Scanner errors ...42 Basic troubleshooting tips ...43 Scanner installation troubleshooting 44 Check the cables ...44 Uninstall and then reinstall the HP Scanjet drivers and tools 44 Scanner initialization or hardware problems...
...page size 25 Automatically detect color ...26 Scan using text-enhanced black and white mode 26 Detect multi-feeds ...26 4 Care and maintenance ...29 HP Scanner Tools Utility Maintenance tab 29 Order maintenance and scanning supplies 29 Clean the scanning strips ...30 Clean the paper path ...32 Clean the rollers ...33 Replace the rollers ...36 5 Troubleshooting ...41 Scanner errors ...42 Basic troubleshooting tips ...43 Scanner installation troubleshooting 44 Check the cables ...44 Uninstall and then reinstall the HP Scanjet drivers and tools 44 Scanner initialization or hardware problems...
User Guide
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...Progress Window opens when you through the scanning process. Scanner software The scanner comes with profiles: Create and modify profiles to specify the scanner settings and the actions to complete the following tasks: ● View thumbnails of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS HP Smart Document Scan Software HP Smart Document Scan Software guides you start a scan. The scan will be completed using the settings associated with the selected profile. ● Work...
...Progress Window opens when you through the scanning process. Scanner software The scanner comes with profiles: Create and modify profiles to specify the scanner settings and the actions to complete the following tasks: ● View thumbnails of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS HP Smart Document Scan Software HP Smart Document Scan Software guides you start a scan. The scan will be completed using the settings associated with the selected profile. ● Work...
User Guide
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... Tools Utility Help. HP Scanner Tools Utility Use the HP Scanner Tools Utility to: ● Configure the list of scan profiles on the scanner front panel ● Create scan profiles that use non-HP scanning software ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned) To open the utility, do one of inactivity to conserve power. To change the default sleep and auto-off settings. ENWW Sleep Mode 7 Press the Tools ( ) button...
... Tools Utility Help. HP Scanner Tools Utility Use the HP Scanner Tools Utility to: ● Configure the list of scan profiles on the scanner front panel ● Create scan profiles that use non-HP scanning software ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned) To open the utility, do one of inactivity to conserve power. To change the default sleep and auto-off settings. ENWW Sleep Mode 7 Press the Tools ( ) button...
User Guide
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... information, see the HP Scanner Tools Utility Help. Scan from HP Smart Document Scan Software You can start a scan from ISIS- Do one -sided scans or the Scan Duplex ( ) button for twosided scans. NOTE: The version number may be different. 2. For more information, see the HP Smart Document Scan Software Help. Scan from the HP Smart Document Scan Software. 1. If you press the Scan Simplex ( ) button, the scanner processes the face down side of the following: ● Double-click the HP Smart Document Scan Software icon on the computer...
... information, see the HP Scanner Tools Utility Help. Scan from HP Smart Document Scan Software You can start a scan from ISIS- Do one -sided scans or the Scan Duplex ( ) button for twosided scans. NOTE: The version number may be different. 2. For more information, see the HP Smart Document Scan Software Help. Scan from the HP Smart Document Scan Software. 1. If you press the Scan Simplex ( ) button, the scanner processes the face down side of the following: ● Double-click the HP Smart Document Scan Software icon on the computer...
User Guide
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...: 1. Use the Data transfer slider to set the level of scanning software features ENWW NOTE: Use the ISIS or TWAIN user interface to three individual colors. Filter out color from a document (color dropout) You can uncompress the data in an HP Smart Document Scan Software profile, follow these steps: 1. Removing colors from the scan might reduce the scan file size and improve optical character recognition (OCR) results. On the Scan tab of the Profile Settings dialog box, click Color...
...: 1. Use the Data transfer slider to set the level of scanning software features ENWW NOTE: Use the ISIS or TWAIN user interface to three individual colors. Filter out color from a document (color dropout) You can uncompress the data in an HP Smart Document Scan Software profile, follow these steps: 1. Removing colors from the scan might reduce the scan file size and improve optical character recognition (OCR) results. On the Scan tab of the Profile Settings dialog box, click Color...
User Guide
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... paper meets the size and weight specifications, as specified in the Control Panel. 3. Verify that the removable rollers are not stuck together, and that the computer recognizes the scanner. ● Windows 8: Right-click the Start screen, click All apps, scroll to make sure the sheets are installed correctly. 5. Open the hatch and clear the jam. A hardware failure occurred. Press the Power ( ) button to resolve the error: 1. Error USB Error Paper Jam Hatch Open Paper Error Hardware Error Description 1. The document feeder...
... paper meets the size and weight specifications, as specified in the Control Panel. 3. Verify that the removable rollers are not stuck together, and that the computer recognizes the scanner. ● Windows 8: Right-click the Start screen, click All apps, scroll to make sure the sheets are installed correctly. 5. Open the hatch and clear the jam. A hardware failure occurred. Press the Power ( ) button to resolve the error: 1. Error USB Error Paper Jam Hatch Open Paper Error Hardware Error Description 1. The document feeder...
User Guide
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... www.hp.com/support to locate software, firmware, and driver updates for assistance. ● If you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strips inside the document feeder are enabled. ● Turn off the scanner, wait 30 seconds, and then turn on the scanner. ● Make sure the document feeder hatch is still not on, the power supply might be analyzed. ● Make sure that the USB and power cables...
... www.hp.com/support to locate software, firmware, and driver updates for assistance. ● If you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strips inside the document feeder are enabled. ● Turn off the scanner, wait 30 seconds, and then turn on the scanner. ● Make sure the document feeder hatch is still not on, the power supply might be analyzed. ● Make sure that the USB and power cables...
User Guide
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... the HP Scanjet drivers and tools. 1. Press the Power ( ) button to find USB troubleshooting topics. The USB cable is connected between the scanner and the computer. ● If the USB cable is securely connected between the scanner and the computer. ● Use the cable that order. On the computer, uninstall the following applications using the Programs and Features tool (Vista, Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the...
... the HP Scanjet drivers and tools. 1. Press the Power ( ) button to find USB troubleshooting topics. The USB cable is connected between the scanner and the computer. ● If the USB cable is securely connected between the scanner and the computer. ● Use the cable that order. On the computer, uninstall the following applications using the Programs and Features tool (Vista, Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the...
User Guide
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...; Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working . ● If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools: ◦ HP Scanjet Enterprise Flow 5000 s3 ◦ HP Scanjet 5000 s3 ISIS Driver ◦ HP Smart Document Scan Software (the version may vary depending upon your installation) 46 Chapter 5 Troubleshooting ENWW The trident icon on the back of the computer. ● If the USB cable is directly connected...
...; Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working . ● If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools: ◦ HP Scanjet Enterprise Flow 5000 s3 ◦ HP Scanjet 5000 s3 ISIS Driver ◦ HP Smart Document Scan Software (the version may vary depending upon your installation) 46 Chapter 5 Troubleshooting ENWW The trident icon on the back of the computer. ● If the USB cable is directly connected...
User Guide
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... using the Programs and Features tool (Vista, Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the version may vary depending upon your computer. 5. Another USB cable might not be compatible with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on . Ensure that was included with the scanner. Use the cable that both the USB cable and power supply...
... using the Programs and Features tool (Vista, Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the version may vary depending upon your computer. 5. Another USB cable might not be compatible with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on . Ensure that was included with the scanner. Use the cable that both the USB cable and power supply...
User Guide
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... Mode after 15 minutes of inactivity, and will not turn off ● The LCD is having display issues or scanner buttons are not working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of inactivity to conserve power. Check to see that the power supply...
... Mode after 15 minutes of inactivity, and will not turn off ● The LCD is having display issues or scanner buttons are not working as expected ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of inactivity to conserve power. Check to see that the power supply...
User Guide
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... the Auto-Off: Turn off the scanner after which the scanner goes into the scanner at www.hp.com/support. Select a scan profile, and then click Edit. 3. Scanned pages are not working , or are fed into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to start the HP Scanner Tools Utility. 2. Open the HP Smart Document Scan Software. 2. On the Scan tab of a two-sided page ● When scanning using the scanner buttons, press the Scan Duplex ( ) button...
... the Auto-Off: Turn off the scanner after which the scanner goes into the scanner at www.hp.com/support. Select a scan profile, and then click Edit. 3. Scanned pages are not working , or are fed into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to start the HP Scanner Tools Utility. 2. Open the HP Smart Document Scan Software. 2. On the Scan tab of a two-sided page ● When scanning using the scanner buttons, press the Scan Duplex ( ) button...
User Guide
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... saving to an image format because the scanned image is not fuzzy. ● Check for a scanning job. ENWW Scanner operation problems 51 Verify that you want to feed incorrectly. ● Verify that pages are not stuck together. Scanned image is fuzzy ● Verify that the document original is analyzed using Optical Character Recognition (OCR). When you need a searchable output file before placing the document face down into the document input tray. ● Make...
... saving to an image format because the scanned image is not fuzzy. ● Check for a scanning job. ENWW Scanner operation problems 51 Verify that you want to feed incorrectly. ● Verify that pages are not stuck together. Scanned image is fuzzy ● Verify that the document original is analyzed using Optical Character Recognition (OCR). When you need a searchable output file before placing the document face down into the document input tray. ● Make...
User Guide
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... next step. 1. The HP Scanner Tools Utility might be disabled outside of the HP Scanner Tools Utility. Examine the buttons setting for your scanner, ensure that the USB cable and the power supply are not working correctly. If the problem persists, proceed with the front panel. b. Try the following procedure: a. A cable might have been used to re-enable the buttons. 3. Contact HP Support at www.hp.com/support. 54 Chapter 5 Troubleshooting ENWW Restart your scanner model, click Properties, and...
... next step. 1. The HP Scanner Tools Utility might be disabled outside of the HP Scanner Tools Utility. Examine the buttons setting for your scanner, ensure that the USB cable and the power supply are not working correctly. If the problem persists, proceed with the front panel. b. Try the following procedure: a. A cable might have been used to re-enable the buttons. 3. Contact HP Support at www.hp.com/support. 54 Chapter 5 Troubleshooting ENWW Restart your scanner model, click Properties, and...
User Guide
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... turn on the scanner buttons, clear the Disable front panel buttons check box. ENWW LCD Reader 59 The LCD Reader enables accessibility software tools to stop a scan. You can disable the buttons on the scanner front panel. On your hard drive, navigate to C:\Program Files\Common Files\HP\Scanjet\, and then to the 5000 s3 directory. 2. NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner...
... turn on the scanner buttons, clear the Disable front panel buttons check box. ENWW LCD Reader 59 The LCD Reader enables accessibility software tools to stop a scan. You can disable the buttons on the scanner front panel. On your hard drive, navigate to C:\Program Files\Common Files\HP\Scanjet\, and then to the 5000 s3 directory. 2. NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner...
User Guide
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... kg (10.63 lbs) Scanning element Contact image sensor (CIS) Interface USB 2.0 high speed (compatible with LPS or Limited Power Source and rated O/P: 32 Vdc, 1.56 A (1560 mA). ● DC output for power supply: 32 Vdc, 1.56 A (1560 mA), 50W Power consumption For power consumption information, see the HP Scanjet Enterprise Flow 5000 s3 regulatory supplement .pdf file on datasheet. Scanner specifications Name Description Scanner type Duplex sheet-feed scanner Size Width: 310 mm (12...
... kg (10.63 lbs) Scanning element Contact image sensor (CIS) Interface USB 2.0 high speed (compatible with LPS or Limited Power Source and rated O/P: 32 Vdc, 1.56 A (1560 mA). ● DC output for power supply: 32 Vdc, 1.56 A (1560 mA), 50W Power consumption For power consumption information, see the HP Scanjet Enterprise Flow 5000 s3 regulatory supplement .pdf file on datasheet. Scanner specifications Name Description Scanner type Duplex sheet-feed scanner Size Width: 310 mm (12...
User Guide
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... HP Scanjet Enterprise Flow 5000 s3 regulatory supplement pdf file on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: http://www.hp.com/go /reach. Energy information HP printing and imaging equipment marked with the ENERGY STAR® logo is assigned a Regulatory Model Number. The following mark will appear on the HP Scanning Software CD. Environmental specifications Name Temperature Relative humidity Description Operating the scanner...
... HP Scanjet Enterprise Flow 5000 s3 regulatory supplement pdf file on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: http://www.hp.com/go /reach. Energy information HP printing and imaging equipment marked with the ENERGY STAR® logo is assigned a Regulatory Model Number. The following mark will appear on the HP Scanning Software CD. Environmental specifications Name Temperature Relative humidity Description Operating the scanner...
User Guide
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... inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of purchase, for legal or regulatory reasons. 8. The level of HP products will not fail to execute its programming instructions due to incidental use. 5. HP will not alter the form, fit, or function of such defects during the warranty period, HP will be uninterrupted or error free. This...
... inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of purchase, for legal or regulatory reasons. 8. The level of HP products will not fail to execute its programming instructions due to incidental use. 5. HP will not alter the form, fit, or function of such defects during the warranty period, HP will be uninterrupted or error free. This...
User Guide
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...locating 3 black scans troubleshoot 52 blank page suppression 2 blurry images 51 buttons scanner front panel 4 C cables troubleshoot 44 Cancel button 4 capacity, document input tray 2 clean paper path 32 rollers 33 scanning strips 30 cleaning cloth 32 cloud, scan to 23 Color dropout 24 colored stripes troubleshoot 53 connectivity 2 control panel locating 3 covers, locating 3 crooked images 52 crop or pad scanned image to selected page size 25 crop scanned image 25 cut-off images troubleshoot 57 D detect multi-feeds 26 detect page size 25 disable scanner buttons 59 display problems 50 document...
...locating 3 black scans troubleshoot 52 blank page suppression 2 blurry images 51 buttons scanner front panel 4 C cables troubleshoot 44 Cancel button 4 capacity, document input tray 2 clean paper path 32 rollers 33 scanning strips 30 cleaning cloth 32 cloud, scan to 23 Color dropout 24 colored stripes troubleshoot 53 connectivity 2 control panel locating 3 covers, locating 3 crooked images 52 crop or pad scanned image to selected page size 25 crop scanned image 25 cut-off images troubleshoot 57 D detect multi-feeds 26 detect page size 25 disable scanner buttons 59 display problems 50 document...
User Guide
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... lines troubleshoot 53 long-page support 23 M maintenance clean paper path 32 clean rollers 33 HP Scanner Tools Utility Maintenance tab 29 manage power settings 49 media jams 57 misfeeds 55 not feeding 55 troubleshoot 55 memory 2 misfeeds troubleshoot 55 multi-feed detection 26 multiple-page feeds 55 O OK/select button 4 on/off switch, locating 3 operating environment specifications 63 order roller replacement 36 supplies 29 output bin locating 3 P pages missing, troubleshoot 50 pages out of order 51 paper jams 57 misfeeds 55 not feeding 55 troubleshoot 55 paper path clean 32 feeding problems...
... lines troubleshoot 53 long-page support 23 M maintenance clean paper path 32 clean rollers 33 HP Scanner Tools Utility Maintenance tab 29 manage power settings 49 media jams 57 misfeeds 55 not feeding 55 troubleshoot 55 memory 2 misfeeds troubleshoot 55 multi-feed detection 26 multiple-page feeds 55 O OK/select button 4 on/off switch, locating 3 operating environment specifications 63 order roller replacement 36 supplies 29 output bin locating 3 P pages missing, troubleshoot 50 pages out of order 51 paper jams 57 misfeeds 55 not feeding 55 troubleshoot 55 paper path clean 32 feeding problems...