User Guide
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... buttons 12 Scan from HP Smart Document Scan Software 12 Scan from a document (color dropout 16 Hardware Misfeed (Multipick) Detection 17 4 Care and maintenance HP Scanner Tools Utility Maintenance tab 18 Order maintenance and scanning supplies 18 Clean the scanner glass...18 Clean the paper path...19 Clean the rollers...20 Replace the rollers...23 5 Troubleshooting Scanner errors...24 Basic troubleshooting tips...25 Scanner installation troubleshooting 25 Check the cables...26 Uninstall and then reinstall the HP Scanjet utilities 26 1 or TWAIN-compliant scanning software 12 3 Useful...
... buttons 12 Scan from HP Smart Document Scan Software 12 Scan from a document (color dropout 16 Hardware Misfeed (Multipick) Detection 17 4 Care and maintenance HP Scanner Tools Utility Maintenance tab 18 Order maintenance and scanning supplies 18 Clean the scanner glass...18 Clean the paper path...19 Clean the rollers...20 Replace the rollers...23 5 Troubleshooting Scanner errors...24 Basic troubleshooting tips...25 Scanner installation troubleshooting 25 Check the cables...26 Uninstall and then reinstall the HP Scanjet utilities 26 1 or TWAIN-compliant scanning software 12 3 Useful...
User Guide
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... hardware problems 26 Check the USB connection 27 Check that the scanner has power 27 Reset the scanner...27 Scanner has stopped working correctly 28 Scanner operation problems...28 Scanner will not turn on...29 Scanner lamp stays on...29 Scanner does not scan right away 29 Scanner scans only one side of a two-sided page 29 Scanned pages are missing at the scan destination 29 Scanned image is fuzzy...30 Scanned pages are out of order at the scan destination 30 Optimize scanning and...
... hardware problems 26 Check the USB connection 27 Check that the scanner has power 27 Reset the scanner...27 Scanner has stopped working correctly 28 Scanner operation problems...28 Scanner will not turn on...29 Scanner lamp stays on...29 Scanner does not scan right away 29 Scanner scans only one side of a two-sided page 29 Scanned pages are missing at the scan destination 29 Scanned image is fuzzy...30 Scanned pages are out of order at the scan destination 30 Optimize scanning and...
User Guide
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... a copy profile, press OK, use third-party scanning software. Select the settings that use and to specify the number of the following: • Double-click the HP Smart Document Scan Software icon on the connected computer where you can modify copy settings. • You can scan an image or document directly into a software program if the program is , see the HP Scanning Tools Utility Help. For more information, see the HP Smart Document Scan Software Help. To return to change the copy settings, select Start copy software and...
... a copy profile, press OK, use third-party scanning software. Select the settings that use and to specify the number of the following: • Double-click the HP Smart Document Scan Software icon on the connected computer where you can modify copy settings. • You can scan an image or document directly into a software program if the program is , see the HP Scanning Tools Utility Help. For more information, see the HP Smart Document Scan Software Help. To return to change the copy settings, select Start copy software and...
User Guide
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... Settings dialog box, select the Use scanner compression (for optimal speed) check box. 4. Set the page size: a. The resulting scanned image size will be performed: a. To enable JPEG compression in an HP Smart Document Scan Software profile, follow these steps: 1. Chapter 3 To enable long-page scans in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. NOTE: HP recommends scanning long pages individually at a resolution of the Profile Settings dialog box, click Advanced Settings. Reduce file size...
... Settings dialog box, select the Use scanner compression (for optimal speed) check box. 4. Set the page size: a. The resulting scanned image size will be performed: a. To enable JPEG compression in an HP Smart Document Scan Software profile, follow these steps: 1. Chapter 3 To enable long-page scans in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. NOTE: HP recommends scanning long pages individually at a resolution of the Profile Settings dialog box, click Advanced Settings. Reduce file size...
User Guide
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... USB cable and power supply to www.hp.com/support. For more information, see the HP Scanner Tools Utility Help. To order the replacement kit, go to the scanner. 4. NOTE: The roller replacement kit is a consumable and is needed, which depends on the HP Scanner Tools Utility. Replace the rollers as described in the installation instructions that you experience repeated document jams and cleaning the rollers did not help. In the Record Replacement section of the Maintenance tab, click Record Cleaning. b. Press the Power switch to open...
... USB cable and power supply to www.hp.com/support. For more information, see the HP Scanner Tools Utility Help. To order the replacement kit, go to the scanner. 4. NOTE: The roller replacement kit is a consumable and is needed, which depends on the HP Scanner Tools Utility. Replace the rollers as described in the installation instructions that you experience repeated document jams and cleaning the rollers did not help. In the Record Replacement section of the Maintenance tab, click Record Cleaning. b. Press the Power switch to open...
User Guide
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..., and then rescan. Press the Power switch to an error, see www.hp.com/support. 5 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner errors • Basic troubleshooting tips • Scanner installation troubleshooting • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are using. Error USB Error Paper Jam Hatch Open Motor Failure Lamp Error Description 1. If the problem persists, see the appropriate topics below. Scanner errors For help responding to the off position. If...
..., and then rescan. Press the Power switch to an error, see www.hp.com/support. 5 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner errors • Basic troubleshooting tips • Scanner installation troubleshooting • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are using. Error USB Error Paper Jam Hatch Open Motor Failure Lamp Error Description 1. If the problem persists, see the appropriate topics below. Scanner errors For help responding to the off position. If...
User Guide
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... maintenance. If so, clean the glass strips. Make sure the paper meets the size and weight specifications, as smudges on position. Basic troubleshooting tips Simple issues such as specified in an unexpected manner, or fail to locate software, firmware, and driver updates for your computer screen. Follow these steps to the on the scanner glass or loose cables can cause your scanner to produce fuzzy scans, operate in the scanner User Guide. 4. Remove the paper from the document feeder. 2. Replace...
... maintenance. If so, clean the glass strips. Make sure the paper meets the size and weight specifications, as smudges on position. Basic troubleshooting tips Simple issues such as specified in an unexpected manner, or fail to locate software, firmware, and driver updates for your computer screen. Follow these steps to the on the scanner glass or loose cables can cause your scanner to produce fuzzy scans, operate in the scanner User Guide. 4. Remove the paper from the document feeder. 2. Replace...
User Guide
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... and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. • Ensure that the USB cable is securely connected between the scanner and the computer. • Use the cable that came with the scanner. Use the Add/Remove tool (in that the scanner has power • Reset the scanner • Scanner has stopped working correctly 26 Troubleshooting Use the HP Scanning Software CD that was included...
... and then reinstall the HP Scanjet utilities If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. • Ensure that the USB cable is securely connected between the scanner and the computer. • Use the cable that came with the scanner. Use the Add/Remove tool (in that the scanner has power • Reset the scanner • Scanner has stopped working correctly 26 Troubleshooting Use the HP Scanning Software CD that was included...
User Guide
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...; Scanner scans only one side of the computer. Turn the computer off, wait 60 seconds, and then turn on • Scanner lamp stays on the USB cable faces up when the cable is available to uninstall the following applications: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 6. If the problem persists, proceed with the scanner. 2. If the green LED is not on the power supply case is receiving power. Use the Add/Remove tool...
...; Scanner scans only one side of the computer. Turn the computer off, wait 60 seconds, and then turn on • Scanner lamp stays on the USB cable faces up when the cable is available to uninstall the following applications: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 6. If the problem persists, proceed with the scanner. 2. If the green LED is not on the power supply case is receiving power. Use the Add/Remove tool...
User Guide
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... When scanning, pages that stick together are scanned as one side of a two-sided page • When scanning using the scanner buttons, press the Scan Duplex ( ) button. • When using a scan profile for assistance. Scanner operation problems 29 If the scanner lamp remains on after a scan. Be sure the Power switch located on the back of the scanner is completely black or completely white • Scanned images are not straight • Vertical white stripes appear on the printed page • Scan files...
... When scanning, pages that stick together are scanned as one side of a two-sided page • When scanning using the scanner buttons, press the Scan Duplex ( ) button. • When using a scan profile for assistance. Scanner operation problems 29 If the scanner lamp remains on after a scan. Be sure the Power switch located on the back of the scanner is completely black or completely white • Scanned images are not straight • Vertical white stripes appear on the printed page • Scan files...
User Guide
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... 17 HP Care Pack Services 37 HP paper-path cleaning cloth 19 HP Scanner Tools Utility Maintenance tab 18 uses for 5 HP Smart Document Scan Software scan from 12 I import profiles 15 install software troubleshoot 25 J jams troubleshoot 34 L lamp troubleshoot 29 LCD Reader 36 lines troubleshoot 31 long-page support 15 M maintenance clean paper path 19 clean rollers 20 HP Scanner Tools Utility Maintenance tab 18 media jams 34 misfeeds 32 not feeding 32 troubleshoot 32 misfeeds troubleshoot 32 multipick detection 17 multiple-page feeds 32 O OK/select button 4 order roller replacement 23 supplies...
... 17 HP Care Pack Services 37 HP paper-path cleaning cloth 19 HP Scanner Tools Utility Maintenance tab 18 uses for 5 HP Smart Document Scan Software scan from 12 I import profiles 15 install software troubleshoot 25 J jams troubleshoot 34 L lamp troubleshoot 29 LCD Reader 36 lines troubleshoot 31 long-page support 15 M maintenance clean paper path 19 clean rollers 20 HP Scanner Tools Utility Maintenance tab 18 media jams 34 misfeeds 32 not feeding 32 troubleshoot 32 misfeeds troubleshoot 32 multipick detection 17 multiple-page feeds 32 O OK/select button 4 order roller replacement 23 supplies...
User Guide
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... rollers clean 20 replace 23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Software 12 from other programs 12 paper originals 8 scan profiles 14 scanner front panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed images 31 software troubleshoot installation 25 uninstall and reinstall 26, 28 speed troubleshoot 29 speed, troubleshoot 30 streaks troubleshoot 34 stripes troubleshoot 31 supplies order 18 support 35, 36 T troubleshoot basic tips 25 black scans...
... rollers clean 20 replace 23 S scan cards 11 feeding problems 32 files too large 31 fragile items 33 from HP Smart Document Scan Software 12 from other programs 12 paper originals 8 scan profiles 14 scanner front panel buttons 3 reset 27 Scanner hardware compression 16 scanner lamp troubleshoot 29 screen reader 36 skewed images 31 software troubleshoot installation 25 uninstall and reinstall 26, 28 speed troubleshoot 29 speed, troubleshoot 30 streaks troubleshoot 34 stripes troubleshoot 31 supplies order 18 support 35, 36 T troubleshoot basic tips 25 black scans...
multiple language Getting Started Guide
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... the HP Scanning Tools Utility Help. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for the scanning software. 16 HP Scanjet Enterprise 9000 Scanner Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. Select the settings that are appropriate for that use and to select the scan or copy profile you are scanning. • You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant. Click Start, point to Programs or All Programs, point to HP...
... the HP Scanning Tools Utility Help. Press either Scan Simplex ( ) for one-sided scans or Scan Duplex ( ) for the scanning software. 16 HP Scanjet Enterprise 9000 Scanner Scan from the scanner buttons To scan using the scanner buttons, follow these steps: 1. Select the settings that are appropriate for that use and to select the scan or copy profile you are scanning. • You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant. Click Start, point to Programs or All Programs, point to HP...
multiple language Getting Started Guide
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... again. 18 HP Scanjet Enterprise 9000 Scanner Check the USB connection between the scanner and the computer. 2. The document feeder cannot pick up the paper or the paper is open or not securely latched. Press the Power switch to the off position. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. • Vista/Vista, 64 bit: If you have the Classic view, select Control Panel, then select Device Manager. 3. If you...
... again. 18 HP Scanjet Enterprise 9000 Scanner Check the USB connection between the scanner and the computer. 2. The document feeder cannot pick up the paper or the paper is open or not securely latched. Press the Power switch to the off position. Make sure the paper meets the size and weight specifications, as specified in the Control Panel. • Vista/Vista, 64 bit: If you have the Classic view, select Control Panel, then select Device Manager. 3. If you...
multiple language Getting Started Guide
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... scanner. To fix the problem, check the scanner cables and software as necessary. Check that have sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in -depth instructions about maintaining the scanner, see www.hp.com/support. • The scanner requires routine maintenance. You can use and the environment. For in the scanner. Installation troubleshooting 19 View the maintenance message on when the power supply is still displayed, see the scanner User Guide...
... scanner. To fix the problem, check the scanner cables and software as necessary. Check that have sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in -depth instructions about maintaining the scanner, see www.hp.com/support. • The scanner requires routine maintenance. You can use and the environment. For in the scanner. Installation troubleshooting 19 View the maintenance message on when the power supply is still displayed, see the scanner User Guide...
multiple language Getting Started Guide
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... reinstalling the HP scanning drivers and utilities. 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the Control Panel to extend or upgrade the product's warranty, please contact your HP product, please consult the following items: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 3. See HP online support at www.hp.com/support. 5. Review the troubleshooting information in Windows Vista, the Programs and Features tool) from the scanner. 2. Use the HP Scanning Software CD that...
... reinstalling the HP scanning drivers and utilities. 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the Control Panel to extend or upgrade the product's warranty, please contact your HP product, please consult the following items: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 3. See HP online support at www.hp.com/support. 5. Review the troubleshooting information in Windows Vista, the Programs and Features tool) from the scanner. 2. Use the HP Scanning Software CD that...
Getting Started Guide
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... two-sided scans. Chapter 2 Tips on scanning and copying • If the scanner LCD does not display any scan or copy profiles, open the HP Scanner Tools Utility to load the profiles onto the scanner. • To reduce paper jams, use scan settings that specify the actual dimensions of the pages that you are scanning. • You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant. To return to HP Smart Document Scan...
... two-sided scans. Chapter 2 Tips on scanning and copying • If the scanner LCD does not display any scan or copy profiles, open the HP Scanner Tools Utility to load the profiles onto the scanner. • To reduce paper jams, use scan settings that specify the actual dimensions of the pages that you are scanning. • You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant. To return to HP Smart Document Scan...
Getting Started Guide
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... HP Scanjet Enterprise 9000 Scanner Replace the stack of the Systems tool in the scanner User Guide. 4. Open the hatch and clear the jam. A document feeder paper jam has been detected. If the message is jammed. The document feeder cannot pick up the paper or the paper is still displayed, see www.hp.com/support. Error USB Error Paper Jam Hatch Open Motor Failure Lamp Error Paper Error Description 1. Please close the hatch by pressing until you have the Classic view, select Control Panel, then select Device Manager. 3. Remove the paper from...
... HP Scanjet Enterprise 9000 Scanner Replace the stack of the Systems tool in the scanner User Guide. 4. Open the hatch and clear the jam. A document feeder paper jam has been detected. If the message is jammed. The document feeder cannot pick up the paper or the paper is still displayed, see www.hp.com/support. Error USB Error Paper Jam Hatch Open Motor Failure Lamp Error Paper Error Description 1. Please close the hatch by pressing until you have the Classic view, select Control Panel, then select Device Manager. 3. Remove the paper from...
Getting Started Guide
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.... Press the Power switch to solve problems with the scanner. Maintenance, troubleshooting, and support Occasional cleaning of regular maintenance tasks. Document pages should include cleaning the scanner glass and the feed rollers. You can use and the environment. See also "Scanner software" on page 10 Installation troubleshooting If the scanner does not work after installation, you might see the troubleshooting information in the scanner User Guide. View the maintenance message on when the power supply is on your computer screen. Check that the scanner has power A green...
.... Press the Power switch to solve problems with the scanner. Maintenance, troubleshooting, and support Occasional cleaning of regular maintenance tasks. Document pages should include cleaning the scanner glass and the feed rollers. You can use and the environment. See also "Scanner software" on page 10 Installation troubleshooting If the scanner does not work after installation, you might see the troubleshooting information in the scanner User Guide. View the maintenance message on when the power supply is on your computer screen. Check that the scanner has power A green...
Getting Started Guide
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... your point of an incomplete installation. Press the Power switch to get the best from the scanner. 2. See www.hp.com/ support for technical issues • Proactive product updates, support alerts, and HP newsletters (available when you already purchased an HP Care Pack Service, please check the support conditions in this Getting Started Guide, and review the scanner User Guide 2. If you register your HP product, please consult the following items: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 3.
... your point of an incomplete installation. Press the Power switch to get the best from the scanner. 2. See www.hp.com/ support for technical issues • Proactive product updates, support alerts, and HP newsletters (available when you already purchased an HP Care Pack Service, please check the support conditions in this Getting Started Guide, and review the scanner User Guide 2. If you register your HP product, please consult the following items: • ISIS/TWAIN software • HP Scanjet Enterprise 9000 Utilities 3.