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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 7
... replace the jumper. CAUTION: When the computer is connected to prevent system board or component damage. 3. Customer Responsibilities Check the service contract and verify that are of these items: TInstalling the operating system. TProviding and running all other instances, such as required. 1-2 General Service Information TReformatting the hard drive as when the computer is always on the model. TIf the system board has a CMOS reset button...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 8
... system configuration, a "162-System Options" error or a "System CMOS" error will be executed even if the computer will display the Compaq splash screen when the POST has been successfully completed. The instructions begin with the memory installed in ROM and begins executing those instructions. The cause of the hard drive; The keyboard, drives, and their controllers are functioning properly. 3. The speaker will sound two short beeps or will not boot to...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 9
.... Turn on such items as a history of three tests appear: Quick Test, Complete Test, and Custom Test. 3. Select Custom Test. Completion Code 3 through Compaq Diagnostics for automatically identifying and comparing configuration changes, and has the ability to be saved as the operating system version number, operating system parameters, and the operating system startup files. Drive Replacement Recommended. When running the utility, information is offered: Interactive Mode and Unattended Mode. 4. Select the specific drive...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 15
... one adapter is turned off and unplug computer before beginning disassembly procedures. Reconnect monitor (note 3). Y Go to Page 2-9, Error Messages, Part 1 Monitor LED Y on monitor, then return to primary controller. 3. Older monitors do not support the amber LED. 2. Turn off . 5. No Video, Part 1 No video Beeps or flashing CPU or keyboard lights? Replace monitor. 2-6 Troubleshooting Flowcharts for Desktop Computers N Caution: Power is continuous to the system board and power supply even when the power switch is installed, monitor must be connected to Page...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 20
... cool off . Remove obstructions to proper connector. LEDs will only be heard if the system has a speaker. 10. Error 163. Keyboard Error. See Appendix B for specific definitions. refer to the system board and power supply even when the power switch is turned off . Error 91x. See Appendix B for good connection. System overheating. Error 6xx. Error 1800. Ensure processor has heatsink installed and that they match in F10 or boot to the...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 40
... drive? Y Hard drive formatted? N Access hard drive? Load O/S using Restore CD if applicable. (see note) N Go to Page 3-14, No O/S Loading from Hard Drive, Part 3 3-12 Troubleshooting Flowcharts for Portable Computers Y N 1. Reseat hard drive. N Go to Page 3-13, No O/S Loading from Diskette Drive Y Hard drive partition? Computer boot? Replace hard drive. 2. Y Done N Run FDISK Remove diskette and reboot. Done N Boot from Y hard drive? N Y Format hard drive and bring to bootable C:\ prompt. N Create partition, then format hard drive...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 49
... diskette drives before running any key. Quick Troubleshooting Guide A-1 If the system beeps, then the keyboard should be operating correctly. „Check all cables for loose or incorrect connections. „Reconfigure the computer after installing a non Plug and Play expansion board or other option, such as a diskette drive. „Are all of the diagnostic utilities: „Are the computer and monitor connected to a working electrical outlet? „Is the computer turned...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 50
... a network connection, or use Computer Setup or Windows Device Manager to pause periodically. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is blocked. A-2 Further Troubleshooting Computer appears locked up and power and hard drive LEDs are all properly seated. 4. Computer date and time display is established. Reset the date and time using Computer Setup. 2. See "Error Messages" Flowchart. A PCI or ISA card that drive power, data, and power supply cables are blinking. The unit temperature was running...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 51
... power cable connector. 3. Possible Solution 1. Ensure that all devices and unplug PCI cards. Possible Solution 1. Unplug computer from all 4 pins on . Replace power supply. The video controller is not present or is flashing; Power line selector switch on because of computer set to wrong voltage. Solving General Problems Continued Problem Computer does not boot up and Num Lock LED is flashing; Power Supply Problem Computer will not turn on rear of internal power supply fault. Computer does not boot up . Power LED blinks...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 53
... configure the test options to send the results to ensure none are not included. Hard disk has bad sectors or has failed. See "Non-Functioning Device" Flowchart. Disk transaction problem. 1. In Windows 95, 98, or 2000, run the diagnostics, the test results are set correctly. 4. See "Non-Functioning Device" Flowchart. Check cable connections. 2. Reinstall the second Ultra ATA hard drive using an 80-conductor cable. Problem Hard drive error occurs. If it is not listed...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 54
..., with energy saver features enabled. A screen blanking utility may be installed or energy saver features may not be enabled. If the video controller was upgraded, the correct display drivers may be loaded. Display Problem Screen is securely connected to the video card and monitor. 3. Press any key or type password. Either the cabling or the monitor impedance is used, be set to 75 ohms. 1. Disable the monitor energy saver features. Characters are connected to the computer and...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 56
... install a Plug and Play device, Windows 95 and 98 automatically recognizes the device and configures the computer. Turn off the computer, turn on the external device, and then turn the computer on . You can also use the utility provided with the hardware. The power switch for both power supply cables are set correctly. The computer needs to be reconfigured to the components. Reboot the computer and follow the instructions that the jumpers for the new external device...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 59
... Quick Troubleshooting Guide A-11 Network driver does not detect network controller. Check cabling and network equipment for proper connection. 2. Network driver is not enabled. There is securely attached to the correct device. 2. The network controller is not configured for this computer. Under the Computer Setup Advanced menu, change the resource settings for the board. Diagnostics passes, but the computer does not communicate with an expansion board. Network status link light does not turn on or flashes. 1. link LED...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 61
... when two or more detailed information, refer to the online Intelligent Manageability Guide. Conflicts between the audio interface and another peripheral device may be due to the computer. Change the hardware settings of the problem by temporarily removing all cards and other essential cards such as the disk controller. If you are installed and configured, an Simple Network Management Protocol (SNMP) trap (message) is turned down. 1. Quick Troubleshooting Guide A-13
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 62
... recently added, remove it and see if the problem remains. 4. Clear CMOS. 2. Remove expansion boards. 3. Run Computer Setup (F10 Setup) Not Set RTC (real-time clock) Reset the date and time under battery may be Control Panel. Replace the system board. 150-SafePost Active None A PCI expansion card is turned on, checking assemblies within the computer and reporting any errors found. Disable SafePost. 3. Use the information below for those computers. Flash the ROM if needed. 3. Remove expansion boards. 3. Replace...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 63
... date and time under Control Panel. continued B-2 POST Error Messages - Run Computer Setup (F10 Setup) or Windows utilities. 2. If third-party memory has been added, test using Compaq-only memory. Run computer Setup (F10 Setup) or Windows utilities. 2. Verify proper memory module type. 4. CMOS jumper may need to be properly installed. 164-Memory Size Error 2S Memory configuration is approximately 3 years. in DIMM/SIMM Pair(s) X,X,... If the problem persists, replace the RTC battery. Verify proper memory module type. 4. Remove and replace memory module(s) one at a time...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 65
...POST Error Messages - Clear CMOS. 3. Run Computer Setup (F10 Setup). 2. Remove expansion cards 3. Reset the IRQ. 501-Display Adapter Failure 601-Diskette Controller Error 1L, 2S None Graphics display controller. 1. Clear CMOS. 4. Run Computer Setup (F10 Setup). 2. Replace the graphics controller. Disconnect any other diskette controller devices (tape drives). 3. Clear CMOS. 612-Secondary Floppy Port 2S Address Assignment Conflict * L = Long, S = Short continued Configuration error. 1. Numbered Check and/or replace cables. 3. Replace the system board. 602-Diskette Boot...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 66
...Run Computer Setup or Windows utilities. Reconfigure card resources and/or run Computer Setup (F10 Setup).Run Computer Setup or Windows utilities. Processor heatsink cable not Reseat or replace the processor connected to same IRQ. 1. Clear CMOS. 3. Device IRQ address conflicts Reset the IRQ. properly and will be disabled. Serial Port Address 2S Conflict Detected 1201-System Audio Address 2S Conflict Detected * L = Long, S = Short continued Probable Cause Recommended Action Integrated video controller Replace system board if minimal display cache not working video...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 67
... Failure None Hard drive is giving correct error message. Run the Drive Protection System test available. 2. Numbered Back up contents and replace hard drive. 1771-Primary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) 1. Apply firmware patch if applicable. 3. with another device. 1203-Game Port Address Conflict Detected Device IRQ address conflicts Reset the IRQ. Clear CMOS...
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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo


Page 70
... and cooling fan is bad; Replace the system board. 1801 None Processor not supported by Upgrade Bios to video). 1. Reflash the ROM using a ROMPaq diskette. If graphics card has been added, remove and reseat. System board hardware failure (prior to proper version. system is running . 2. Refer to the "Failsafe Boot Block ROM" section of the Software Reference Guide. Clear CMOS. 2. Flashing Num Lock LED on successful. Remove and reseat memory module. 3. Clear CMOS. 3. Replace the hard drive. 1800-Temperature Alert None Internal temperature exceeds...

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  • Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo
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