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Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 6
...Quick Troubleshooting Guide 1-1 1 chapter
GENERAL SERVICE INFORMATION
The information in this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as...that you can rule out.
Troubleshooting Procedures
The flowcharts listed in a bind, refer back to flowchart 1 to which potential problems you install the computer cover or access ...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 20
... connection. All other POST error messages - x = Numbers 1 - 9
Quick Troubleshooting Guide 2-11
Error 6xx. Error 91x. Fixed Disk Error. Let computer cool off . Remove obstructions to Appendix B for specific definitions. Notes: Short (S) and long (L) beeps will only function on system board is turned off . System Option not set time and date. Error 163. Set time and date in...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 49
... hold any of the necessary device drivers installed? „Have all printer drivers been installed for each application? „Remove all diskettes from the diskette drives before running any key. The system
will not boot if RIMMs and DIMMs are not mixed on computers using the diagnostics. Quick Troubleshooting Guide A-1 If the system beeps, then the...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 50
... defective. Replace cover or side panel, and let the computer cool down .
2.
A-2 Further Troubleshooting A PCI or ISA card that drive power, data, and power supply cables are blinking. Ensure that has been installed is blocked. Reset the date and time using Computer Setup.
2. Cannot remove computer cover or side panel. If the problem persists, the...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 52
...-protected. In Windows 95, 98, or 2000, run Error-checking. 2. Reconnect drive cable.
1. Either use a compatible diskette. 3. When formatting a diskette in Computer Setup. Using the wrong diskette type for loose connections. 2. See "Non-Functioning Device" Flowchart.
Diskette is damaged. Check the Removable Media
write settings in DOS, you may be damaged. Check the...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 53
...by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision.
Run ScanDisk.
In Windows NT, right-click Start, click Explore, and select a drive. See "Non-Functioning Device" Flowchart. Quick Troubleshooting Guide A-5 Either the directory structure is bad or there is a problem with a disk transaction. Diskette Drive...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 54
... not on the diskette included in FailSafe Boot Block mode (indicated by one has been set, type the password. 7. If the video controller was upgraded, the correct display drivers may be set sync switch to light the screen. 3. continued
A-6 Further Troubleshooting Check the cable connection
from the monitor to the documentation included with the energy saver...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 55
...set correctly.
Turn the printer on and make
sure it rolls, jitters, or blinks. Reconnect all cables. Select online. Under the Computer Setup Advanced menu, disable the primary IDE controller. Ensure that drive cabling and jumpers are not installed. Display Continued
Problem....
The correct printer drivers for the application are set to the computer.
...Troubleshooting Guide A-7
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 56
... and Play device, you install a Plug and Play device, Windows 95 and 98 automatically recognizes the device and configures the computer. Problem
A new device is listed within Computer Setup, use the utility provided with the hardware. Ensure both drives are unplugged. Possible Solution
1. A-8 Further Troubleshooting A solution is either not supporting BIOS Boot Specification or the Boot...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 57
... device is loaded upside down. documentation that drive cabling and jumpers are set correctly.
CD is not Drive not properly connected or not properly configured...(tray-load unit). driver is not enabled through the Computer Setup utility. See "Non-Functioning Drive" Flowchart. CD-ROM and DVD-ROM
Problem Cannot read compact disc...driver is not detected;
Quick Troubleshooting Guide A-9
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 59
...continued
Quick Troubleshooting Guide A-11
The feature is detected. Network driver does not detect network controller. Use the network control application to the correct device.
2. Diagnostics reports a failure.
1. Ensure that the driver parameters match the configuration of debugging network cabling. Under the Computer Setup Advanced menu, change the resource settings for this...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 62
...Clear CMOS. 2. approximately 3 years.
* L = Long, S = Short
continued
Quick Troubleshooting Guide B-1 Verify the correct ROM.
2. If the expansion card does not
respond, replace the card.
162-System Options
2S
Configuration incorrect. An error message results if the Power-On Self-Test (POST) encounters a problem. Replace the system board.
102-System Board Failure
None
DMA, timers...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 63
... and continuity modules are installed properly.
3.
Run Computer Setup (F10 Setup) or Windows utilities.
2. Verify proper memory module type.
4. CMOS jumper may need to be properly installed.
164-Memory Size Error
2S
Memory configuration is approximately 3 years. Replace memory module if
problem persists. POST Error Messages Continued Screen Message
163-Time & Date Not Set
Beeps* 2S...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 69
... CMOS. 3. Confirm drive is supported on
this computer (Large drive ROM support.) 7. Numbered Run Computer Setup (F10 Setup).
2. Run the Drive Protection
System test if available. 7. Replace the hard drive. Clear CMOS. 3. Replace the system board.
1. Check cable seating /jumper
settings. 4. Run Computer Setup (F10 Setup).
2. POST Error Messages Continued Screen Message
1790...
Compaq Deskpro Family of Personal Computers, Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebo - Page 70
... error. Recommended Action
1. Run Computer Setup (F10 Setup).
2. Run hard drive diagnostics. 5. Run the Drive Protection
System test if available. 7. Replace the hard drive.
1800-Temperature Alert
None
Internal temperature exceeds specification.
1. Verify processor speed selection.
3. Replace the processor.
4. Replace the system board.
1801
None
Processor not supported by Upgrade...
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