HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
HP Notebook Reference Guide
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...to a Universal Serial Bus (USB) port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. 20 Chapter 4 Power management Save your work and close all open programs. 2. Shutting down the computer with the power button, ...the computer is in the Sleep state or in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button on the screen. ● Press and hold the power button on the computer for at least 5 seconds. ● Disconnect the computer from external power for ...
...to a Universal Serial Bus (USB) port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. 20 Chapter 4 Power management Save your work and close all open programs. 2. Shutting down the computer with the power button, ...the computer is in the Sleep state or in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button on the screen. ● Press and hold the power button on the computer for at least 5 seconds. ● Disconnect the computer from external power for ...
HP Notebook Reference Guide
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...the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available ▲ Connect one of time. 26 Chapter 4 Power management NOTE: ... modem applications when you are not using . ● Decrease screen brightness. ● Before you are not plugged into an external power source. ● Stop, disable, or remove any unsaved information. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to...
...the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available ▲ Connect one of time. 26 Chapter 4 Power management NOTE: ... modem applications when you are not using . ● Decrease screen brightness. ● Before you are not plugged into an external power source. ● Stop, disable, or remove any unsaved information. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to...
HP Notebook Reference Guide
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...or restart the computer. If the battery fails the test, contact support to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. Turn on... -screen instructions. ● Memory test-This test analyzes the physical condition of the screen, press esc. If it is displayed, press f2. 2. When the Startup Menu is running, press esc....
...or restart the computer. If the battery fails the test, contact support to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. Turn on... -screen instructions. ● Memory test-This test analyzes the physical condition of the screen, press esc. If it is displayed, press f2. 2. When the Startup Menu is running, press esc....
HP ProtectTools Getting Started
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... then click Next. ● To import a certificate installed on -screen instructions to the location of the PFX file, and then click Next. NOTE: The Privacy Manager Certificate renewal process does not replace your certificate using the same procedures as the original certificate, or issue...new certificate using the same private key. Renewing a Privacy Manager Certificate When your Privacy Manager Certificate nears expiration, you will be for HP ProtectTools (select models only) For corporate certificates issued by your use only, and is complete, click Next. 5. It is recommended that...
... then click Next. ● To import a certificate installed on -screen instructions to the location of the PFX file, and then click Next. NOTE: The Privacy Manager Certificate renewal process does not replace your certificate using the same procedures as the original certificate, or issue...new certificate using the same private key. Renewing a Privacy Manager Certificate When your Privacy Manager Certificate nears expiration, you will be for HP ProtectTools (select models only) For corporate certificates issued by your use only, and is complete, click Next. 5. It is recommended that...
Getting Started HP Notebook
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...User Guides. ● How to use the keyboard and pointing devices ● How to replace or upgrade the hard drive and memory modules ● How to perform a backup and recovery ●...; How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to ...tasks. or region-specific support, go to http://www.hp.com/support, select your country or ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome Go to access technical...
...User Guides. ● How to use the keyboard and pointing devices ● How to replace or upgrade the hard drive and memory modules ● How to perform a backup and recovery ●...; How to contact customer support ● Computer specifications HP Notebook Reference Guide ● Power management features To access this guide: ● How to ...tasks. or region-specific support, go to http://www.hp.com/support, select your country or ● How to http://www.hp.com/ergo. 2 Chapter 1 Welcome Go to access technical...
Getting Started HP Notebook
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... AC adapter light 13, 16 audio-in (microphone) jack 12 audio-out (headphone) jack 12 B Backup and Restore 49 battery removing 33 replacing 33 battery bay 19 battery release latches 19 Bluetooth label 54 bottom part locations, identifying 20 buttons left TouchPad 4 optical drive eject 13, 14... keys adjusting volume 27 audio CD, DVD, or BD controls 27 battery charge 27 decrease screen brightness 26 description 26 increase screen brightness 26 muting speaker sound 27 QuickLock 26 Sleep 26 switching screen image 26 using 26 I input power 55 integrated numeric keypad, identifying 11, 28 integrated ...
... AC adapter light 13, 16 audio-in (microphone) jack 12 audio-out (headphone) jack 12 B Backup and Restore 49 battery removing 33 replacing 33 battery bay 19 battery release latches 19 Bluetooth label 54 bottom part locations, identifying 20 buttons left TouchPad 4 optical drive eject 13, 14... keys adjusting volume 27 audio CD, DVD, or BD controls 27 battery charge 27 decrease screen brightness 26 description 26 increase screen brightness 26 muting speaker sound 27 QuickLock 26 Sleep 26 switching screen image 26 using 26 I input power 55 integrated numeric keypad, identifying 11, 28 integrated ...
Getting Started HP Notebook
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L labels Bluetooth 54 HP Mobile Broadband Module 54 Microsoft Certificate of Authenticity 54 ... 6 webcam 17, 18 wireless 5, 6 M Media Card Reader 12 media controls, keys 27 memory module inserting 43 removing 42 replacing 42 memory module compartment 19 Microsoft Certificate of Authenticity label 54 mouse, external setting preferences 29 mute key, identifying 27 N network ... keys 26 screen image, switching 26 scrolling TouchPad gesture 32 security cable slot 15, 16 security screw 35 serial number 54 serial number, computer 54 service door 36, 54 removing 36 replacing 37 security screw 35 service...
L labels Bluetooth 54 HP Mobile Broadband Module 54 Microsoft Certificate of Authenticity 54 ... 6 webcam 17, 18 wireless 5, 6 M Media Card Reader 12 media controls, keys 27 memory module inserting 43 removing 42 replacing 42 memory module compartment 19 Microsoft Certificate of Authenticity label 54 mouse, external setting preferences 29 mute key, identifying 27 N network ... keys 26 screen image, switching 26 scrolling TouchPad gesture 32 security cable slot 15, 16 security screw 35 serial number 54 serial number, computer 54 service door 36, 54 removing 36 replacing 37 security screw 35 service...
HP Notebook User Guide - Linux
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... 6 Power management Shutting down the computer CAUTION: Unsaved information will be lost when the computer is initiated, the power lights blink and the screen clears. Save your work is possible. 1. Your work and close all open programs. 2. Setting power options Using power-saving states The computer...from external power, and then remove the battery. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB...
... 6 Power management Shutting down the computer CAUTION: Unsaved information will be lost when the computer is initiated, the power lights blink and the screen clears. Save your work is possible. 1. Your work and close all open programs. 2. Setting power options Using power-saving states The computer...from external power, and then remove the battery. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB...
HP Notebook User Guide - Linux
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...is functioning properly. Click the diagnostic test you to run , and then follow the on the screen reports a successful installation, you need to report the issue and purchase a replacement battery. ● System Tune-Up-This group of the memory modules. If the battery fails the... test, contact HP Customer Support to stop a diagnostics test while it is displayed, press f2. 2. Click the ...
...is functioning properly. Click the diagnostic test you to run , and then follow the on the screen reports a successful installation, you need to report the issue and purchase a replacement battery. ● System Tune-Up-This group of the memory modules. If the battery fails the... test, contact HP Customer Support to stop a diagnostics test while it is displayed, press f2. 2. Click the ...
HP Notebook User Guide - Linux
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...media 41 recovery 75 regulatory information regulatory label 91 wireless certification labels 91 RJ-45 (network) jack, identifying 15, 16 S screen brightness keys 29 screen image, switching 29 scrolling TouchPad gesture 34 security cable 73 security cable slot, identifying 15, 16 security screw 50 security, wireless... 25 serial number, computer 91 service door 50, 91 identifying 19 removing 51, 53 replacing 51, 55 security screw 50 ...
...media 41 recovery 75 regulatory information regulatory label 91 wireless certification labels 91 RJ-45 (network) jack, identifying 15, 16 S screen brightness keys 29 screen image, switching 29 scrolling TouchPad gesture 34 security cable 73 security cable slot, identifying 15, 16 security screw 50 security, wireless... 25 serial number, computer 91 service door 50, 91 identifying 19 removing 51, 53 replacing 51, 55 security screw 50 ...
HP ProBook 4740s Notebook PC - Maintenance and Service Guide
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... Download button, and then follow these steps: 1. If you update the computer to installing new memory may result in Hibernation, turn the computer on -screen instructions. Click the link for the most recent BIOS. 8. Description 2-GB (PC3-12800, 1600-MHz, DDR3) 4-GB (PC3-12800, 1600-MHz,...a stacked configuration in the bottom of the module opposite the slot rises away from the computer. 4. Disconnect all external devices connected to www.hp.com. 2. Remove the memory module: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and...
... Download button, and then follow these steps: 1. If you update the computer to installing new memory may result in Hibernation, turn the computer on -screen instructions. Click the link for the most recent BIOS. 8. Description 2-GB (PC3-12800, 1600-MHz, DDR3) 4-GB (PC3-12800, 1600-MHz,...a stacked configuration in the bottom of the module opposite the slot rises away from the computer. 4. Disconnect all external devices connected to www.hp.com. 2. Remove the memory module: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and...