Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 5
... ...4 Rear Panel Components ...5 2 Installing and Customizing the Software ...6 Installing the Operating System ...6 Downloading Microsoft Windows Updates 6 Installing or Upgrading Device Drivers (Windows systems 7 Accessing Disk Image (ISO) Files ...7 Protecting the Software ...7 3 Computer Setup (F10) Utility ...8 Computer Setup (F10) Utilities...Utilities 8 Computer Setup-Main ...10 Computer Setup-Advanced 11 Computer Setup-Boot ...12 Computer Setup-Power 13 Computer Setup-PC Health 13 Computer Setup-Exit ...14 4 Serial ATA (SATA) Drive Guidelines and Features 15 SATA Hard Drives ...15 ...
... ...4 Rear Panel Components ...5 2 Installing and Customizing the Software ...6 Installing the Operating System ...6 Downloading Microsoft Windows Updates 6 Installing or Upgrading Device Drivers (Windows systems 7 Accessing Disk Image (ISO) Files ...7 Protecting the Software ...7 3 Computer Setup (F10) Utility ...8 Computer Setup (F10) Utilities...Utilities 8 Computer Setup-Main ...10 Computer Setup-Advanced 11 Computer Setup-Boot ...12 Computer Setup-Power 13 Computer Setup-PC Health 13 Computer Setup-Exit ...14 4 Serial ATA (SATA) Drive Guidelines and Features 15 SATA Hard Drives ...15 ...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 15
... Windows will be directed to the Microsoft Windows Update Web site. This action points the operating system to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Obtain the latest support software, including support software for the operating system from http://www.microsoft.com,...is recommended that these disks be burned to CD media to perform diagnostic activities on your PC Protecting the Software To protect the software from your country and language, select Download drivers and software (and firmware), enter the model number of the devices. Click view available...
... Windows will be directed to the Microsoft Windows Update Web site. This action points the operating system to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Obtain the latest support software, including support software for the operating system from http://www.microsoft.com,...is recommended that these disks be burned to CD media to perform diagnostic activities on your PC Protecting the Software To protect the software from your country and language, select Download drivers and software (and firmware), enter the model number of the devices. Click view available...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 54
... b. Reconnect the power cord and turn on page 26). 46 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis Lock any software applications that were preinstalled on the system board. Removing an Internal ...3.5-inch Hard Drive NOTE: Before you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Replace the front bezel and access panel. 10... If you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that you are provided on page 40 for diskette drives or media ...
... b. Reconnect the power cord and turn on page 26). 46 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis Lock any software applications that were preinstalled on the system board. Removing an Internal ...3.5-inch Hard Drive NOTE: Before you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Replace the front bezel and access panel. 10... If you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that you are provided on page 40 for diskette drives or media ...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 85
...network connection. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with the network... and comfortable work environment. Safety and Comfort 77 Or, replace the monitor with the limits for beeps from the computer. Misuse of the drivers loaded. For more information. ● Listen for a Class B digital device, pursuant to comply with a monitor that will boot without ...
...network connection. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment may be a problem with the network... and comfortable work environment. Safety and Comfort 77 Or, replace the monitor with the limits for beeps from the computer. Misuse of the drivers loaded. For more information. ● Listen for a Class B digital device, pursuant to comply with a monitor that will boot without ...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 86
... as power is restored in again. If the system remains in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Refer to the appropriate voltage for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting...
... as power is restored in again. If the system remains in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Refer to the appropriate voltage for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 87
... connected into the monitor connector on . ● If you have installed an operating system other monitor connectors are using a printer, you need a driver for that all bootable media (CD or USB device) from the power source before turning it is supported on the system. ● If the ...it on the source selected as the primary VGA adapter. ● Be sure that model printer. ● Remove all the needed device drivers have been installed. During boot, the other than the factory-installed operating system, check to prevent system board or component damage. Helpful Hints 79...
... connected into the monitor connector on . ● If you have installed an operating system other monitor connectors are using a printer, you need a driver for that all bootable media (CD or USB device) from the power source before turning it is supported on the system. ● If the ...it on the source selected as the primary VGA adapter. ● Be sure that model printer. ● Remove all the needed device drivers have been installed. During boot, the other than the factory-installed operating system, check to prevent system board or component damage. Helpful Hints 79...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 92
... Now. 2. Cause Solution Either the directory structure is bad or there is Enabled in Computer Setup. If it is not listed, the probable cause is a driver problem. Computer will not boot from hard drive. Select File > Properties > Tools. Disk transaction problem. Under Error-checking, click Check Now. Select Properties then select...
... Now. 2. Cause Solution Either the directory structure is bad or there is Enabled in Computer Setup. If it is not listed, the probable cause is a driver problem. Computer will not boot from hard drive. Select File > Properties > Tools. Disk transaction problem. Under Error-checking, click Check Now. Select Properties then select...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 96
... with a graphics card: 1. Dim characters. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Change requested resolution. Replace the graphics card. 88 Appendix C Troubleshooting Without Diagnostics Cables are not ...enabled. Cause Solution Pre-video memory error. 1. Replace the system board. Monitor does not function properly when used with HP memory. 4. Cause Solution Pre-video graphics error. Reseat the graphics card. Graphics card is being used with energy saver ...
... with a graphics card: 1. Dim characters. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Change requested resolution. Replace the graphics card. 88 Appendix C Troubleshooting Without Diagnostics Cables are not ...enabled. Cause Solution Pre-video memory error. 1. Replace the system board. Monitor does not function properly when used with HP memory. 4. Cause Solution Pre-video graphics error. Reseat the graphics card. Graphics card is being used with energy saver ...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 100
... Otherwise, the computer will shut down the power button for more than four seconds. The correct printer drivers for headphone use. If the printer works, reload the printer driver. Select Advanced > Internal Speaker. Sound from headphones is the address of the printer being used. Before...Computer Setup. Cause Headphones are not installed. You can also try recording the audio file in Computer Setup. Install the correct printer driver for powered audio devices and is online. 1. Cause Solution Computer is disabled in standby mode. Solution Plug the headphones into the...
... Otherwise, the computer will shut down the power button for more than four seconds. The correct printer drivers for headphone use. If the printer works, reload the printer driver. Select Advanced > Internal Speaker. Sound from headphones is the address of the printer being used. Before...Computer Setup. Cause Headphones are not installed. You can also try recording the audio file in Computer Setup. Install the correct printer driver for powered audio devices and is online. 1. Cause Solution Computer is disabled in standby mode. Solution Plug the headphones into the...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 101
The cables may be connected properly. Solution Install the correct printer driver for the application is offline. Reset the printer by turning it off for one minute, then turn on . Printer is not installed. Solving Printer Problems ... printer may not be out of paper. Select online. Table C-7 Solving Printer Problems (continued) Printer will not turn it is empty. Cause The correct printer driver for the application. Printer prints garbled information. Printer memory may not be overloaded. Solution Check the paper tray and refill it if it back on...
The cables may be connected properly. Solution Install the correct printer driver for the application is offline. Reset the printer by turning it off for one minute, then turn on . Printer is not installed. Solving Printer Problems ... printer may not be out of paper. Select online. Table C-7 Solving Printer Problems (continued) Printer will not turn it is empty. Cause The correct printer driver for the application. Printer prints garbled information. Printer memory may not be overloaded. Solution Check the paper tray and refill it if it back on...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 106
... Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Network driver does not detect network controller. Table C-11 Solving Network Problems Wake-on -LAN in Windows XP: 1. Click the Power Management tab... in the operating system via Device Manager. Select Start > Control Panel. 2. In the Tasks list, select Manage network connections. 4. Incorrect network driver. Click Properties. 5. It is only supported from the S5 state. Select Start > Control Panel. 2. Solution 1. Cause Solution Wake-on -LAN...
... Click Configure. 6. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Network driver does not detect network controller. Table C-11 Solving Network Problems Wake-on -LAN in Windows XP: 1. Click the Power Management tab... in the operating system via Device Manager. Select Start > Control Panel. 2. In the Tasks list, select Manage network connections. 4. Incorrect network driver. Click Properties. 5. It is only supported from the S5 state. Select Start > Control Panel. 2. Solution 1. Cause Solution Wake-on -LAN...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 107
...the other end of the cable is attached to the correct device. Cause Solution No active network is defective. Reinstall network drivers. The network controller is detected. Network controller stops working without apparent cause. Network controller is not properly loaded. Check for ...the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Run Computer Setup and enable network controller in Advanced > Onboard ...
...the other end of the cable is attached to the correct device. Cause Solution No active network is defective. Reinstall network drivers. The network controller is detected. Network controller stops working without apparent cause. Network controller is not properly loaded. Check for ...the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Run Computer Setup and enable network controller in Advanced > Onboard ...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 108
... utility reports unprogrammed EEPROM. Ensure that the cable is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Cause Unprogrammed EEPROM. New network card will not boot. Contact an authorized service provider.
... utility reports unprogrammed EEPROM. Ensure that the cable is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Cause Unprogrammed EEPROM. New network card will not boot. Contact an authorized service provider.
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 110
...is not listed, the probable cause is Enabled in Boot > Boot Device Priority. CD-ROM or DVD devices are not detected or driver is a driver problem. Non-bootable CD in the drive. 1. Run the Computer Setup utility and change boot group sequence in the Advanced menu....in the Computer Setup utility. Cause Solution Cable could be loose. See reconfiguration directions in the Advanced menu. Replace third-party memory with HP memory. 4. Check cable connections. The system may not have automatically recognized a newly installed device. Table C-12 Solving Memory Problems (continued)...
...is not listed, the probable cause is Enabled in Boot > Boot Device Priority. CD-ROM or DVD devices are not detected or driver is a driver problem. Non-bootable CD in the drive. 1. Run the Computer Setup utility and change boot group sequence in the Advanced menu....in the Computer Setup utility. Cause Solution Cable could be loose. See reconfiguration directions in the Advanced menu. Replace third-party memory with HP memory. 4. Check cable connections. The system may not have automatically recognized a newly installed device. Table C-12 Solving Memory Problems (continued)...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 111
... emergency eject hole and push firmly. Cause Solution Media has been inserted upside down . Restart the computer and let Windows detect the CD or DVD driver. Replace media. Use DVD software to remove or uninstall the device. 2. Re-insert the media with a CD cleaning kit, available from the drive until the...
... emergency eject hole and push firmly. Cause Solution Media has been inserted upside down . Restart the computer and let Windows detect the CD or DVD driver. Replace media. Use DVD software to remove or uninstall the device. 2. Re-insert the media with a CD cleaning kit, available from the drive until the...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 113
...Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the computer does not work. 1. The correct device driver is not properly connected. 1. Replace the device. 2. Restart the computer. Enter Computer Setup (F10) and enable the USB ports in Advanced ...disabled in Computer Setup. Restart the computer. The device is connected to the device and one end is not working. 1. Install the correct driver for the device. 2. If the USB device requires AC power, be sure one end is connected to a live outlet. Table C-15...
...Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the computer does not work. 1. The correct device driver is not properly connected. 1. Replace the device. 2. Restart the computer. Enter Computer Setup (F10) and enable the USB ports in Advanced ...disabled in Computer Setup. Restart the computer. The device is connected to the device and one end is not working. 1. Install the correct driver for the device. 2. If the USB device requires AC power, be sure one end is connected to a live outlet. Table C-15...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 116
.... Cause Solution Software being used is not Microsoft-certified for your version of Windows. Computer will not continue and no HP logo screen has appeared. Cause Solution System files may be sure it is displayed. Scan hard drive for terms and conditions...all programs, and restart the computer. 108 Appendix C Troubleshooting Without Diagnostics If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows (see the applicable solutions listed...
.... Cause Solution Software being used is not Microsoft-certified for your version of Windows. Computer will not continue and no HP logo screen has appeared. Cause Solution System files may be sure it is displayed. Scan hard drive for terms and conditions...all programs, and restart the computer. 108 Appendix C Troubleshooting Without Diagnostics If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows (see the applicable solutions listed...