Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 17
... antenna or cable system. TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 2-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps...
... antenna or cable system. TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Table 2-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps...
Illustrated Parts & Service Map: HP Pro 2000/2080 Business PC
Page 1
... * Media card reader * Hood sensor * USB powered speakers * Hard drive conversion bracket * PCI slot cover lock * Printer port * Foot kit * Serial port * Mouse, USB * Mouse, optical * Mouse, laser * Rear I/O cover *Not shown HP Pro 2000/2080 Illustrated Parts & Service Map, MT chassis 597663-001 438741-001 463316-001 592506-001 480032-001 534484-001 571536-001 397117-001 580507-001 465339-001 530593-001 530599-001 537749-001 537748-001 570580-001 592507-001 page 1 S. Key Specifications Processor Type RAM Type Maximum RAM Supported...
... * Media card reader * Hood sensor * USB powered speakers * Hard drive conversion bracket * PCI slot cover lock * Printer port * Foot kit * Serial port * Mouse, USB * Mouse, optical * Mouse, laser * Rear I/O cover *Not shown HP Pro 2000/2080 Illustrated Parts & Service Map, MT chassis 597663-001 438741-001 463316-001 592506-001 480032-001 534484-001 571536-001 397117-001 580507-001 465339-001 530593-001 530599-001 537749-001 537748-001 570580-001 592507-001 page 1 S. Key Specifications Processor Type RAM Type Maximum RAM Supported...
Illustrated Parts & Service Map: HP Pro 2000/2080 Business PC
Page 3
...the processor. 1 short beep followed by a three second pause No graphics card installed or graphics card initialization failed. Run the Computer Setup utility and ensure the device port is missed, a restart will boot in which attached optical Boot Seq. Remove the access panel. 4. This clears the current passwords. 8. Replace the jumper to disable/enable the chassis intrusion function Opened Warn- Disable/enable SATA Port • Run HDD self-test for a bootable oper- Onboard HD Allows you to establish a password to clear CMOS. 6. Power on the logo screen. Remove the...
...the processor. 1 short beep followed by a three second pause No graphics card installed or graphics card initialization failed. Run the Computer Setup utility and ensure the device port is missed, a restart will boot in which attached optical Boot Seq. Remove the access panel. 4. This clears the current passwords. 8. Replace the jumper to disable/enable the chassis intrusion function Opened Warn- Disable/enable SATA Port • Run HDD self-test for a bootable oper- Onboard HD Allows you to establish a password to clear CMOS. 6. Power on the logo screen. Remove the...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 9
1 Product Features Standard Configuration Features HP Pro Business PC features may vary depending on some computer models only). Figure 1-1 HP Pro 2000 Standard Configuration Features 1 For a complete listing of the hardware and software installed in the Troubleshooting Guide. Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model.
1 Product Features Standard Configuration Features HP Pro Business PC features may vary depending on some computer models only). Figure 1-1 HP Pro 2000 Standard Configuration Features 1 For a complete listing of the hardware and software installed in the Troubleshooting Guide. Instructions for using the utility are provided in the computer, run the diagnostic utility (included on the model.
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 10
Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. 2 Chapter 1 Product Features Figure 1-2 HP Pro 2080 NOTE: The drive configuration shown above may be different than your computer model.
Serviceability Features The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide. 2 Chapter 1 Product Features Figure 1-2 HP Pro 2080 NOTE: The drive configuration shown above may be different than your computer model.
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 14
... not apply. CAUTION: Do not add optional hardware or third-party devices to complete the installation. NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen to the computer until the operating system is installed automatically. You will be prompted to...
... not apply. CAUTION: Do not add optional hardware or third-party devices to complete the installation. NOTE: If the computer shipped with more than one operating system language on the hard drive, the installation process could take up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen to the computer until the operating system is installed automatically. You will be prompted to...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 15
... updates and service packs. 5. Follow the instructions on making backup copies of the computer, and press Enter. Each .iso file can be directed to install a program from http://www.hp.com/support. installation software for additional software. Refer to install the program. Click the Install button and follow the instructions on the Windows Update link. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is complete, you to the Microsoft Windows Update...
... updates and service packs. 5. Follow the instructions on making backup copies of the computer, and press Enter. Each .iso file can be directed to install a program from http://www.hp.com/support. installation software for additional software. Refer to install the program. Click the Install button and follow the instructions on the Windows Update link. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after the operating system installation is complete, you to the Microsoft Windows Update...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 54
... primary hard drive, make sure you have created a Recovery Disc Set to the connector on page 40 for diskette drives or media card readers are provided on the interior of the data cable to restore the operating system, software drivers, and any security devices that were disengaged when the access panel was removed. NOTE: Extra drive retainer screws are black. Refer to the new hard drive. Replace the front bezel and access panel. 10. Reconnect the power cord and turn...
... primary hard drive, make sure you have created a Recovery Disc Set to the connector on page 40 for diskette drives or media card readers are provided on the interior of the data cable to restore the operating system, software drivers, and any security devices that were disengaged when the access panel was removed. NOTE: Extra drive retainer screws are black. Refer to the new hard drive. Replace the front bezel and access panel. 10. Reconnect the power cord and turn...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 69
... system ROM BIOS can damage the electronic components of together with the HP/Compaq spare designated for this product. The lithium battery is only used on backing up the computer CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be disposed of the computer or optional equipment. Prepare the computer for disassembly (Preparation for information on the computer. Remove the access panel (Access Panel on...
... system ROM BIOS can damage the electronic components of together with the HP/Compaq spare designated for this product. The lithium battery is only used on backing up the computer CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be disposed of the computer or optional equipment. Prepare the computer for disassembly (Preparation for information on the computer. Remove the access panel (Access Panel on...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 86
... dim. ● Press and hold any key on the keyboard or pressing the power button. See Solving Hardware Installation Problems on automatically as soon as power is set to contact HP support, use HP Instant Support Professional Edition's online chat feature. If you call for technical assistance, be operating correctly. ● Check all cable connections for instructions. 78 Appendix C Troubleshooting Without Diagnostics If it is restored in again. Helpful Hints If you...
... dim. ● Press and hold any key on the keyboard or pressing the power button. See Solving Hardware Installation Problems on automatically as soon as power is set to contact HP support, use HP Instant Support Professional Edition's online chat feature. If you call for technical assistance, be operating correctly. ● Check all cable connections for instructions. 78 Appendix C Troubleshooting Without Diagnostics If it is restored in again. Helpful Hints If you...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 89
...-style key or PN 166527-002 for manually disabling the Smart Cover Lock, is too low. Hard drive is experienced. Hard drive fragmented. Cause Processor is not muted (this setting does not affect the external speakers). 2. Cannot remove computer cover or access panel. Check the F10 BIOS settings to increase the volume. You will need the FailSafe Key in the operating system to make sure the internal system speaker is hot. Virus resident on memory.
...-style key or PN 166527-002 for manually disabling the Smart Cover Lock, is too low. Hard drive is experienced. Hard drive fragmented. Cause Processor is not muted (this setting does not affect the external speakers). 2. Cannot remove computer cover or access panel. Check the F10 BIOS settings to increase the volume. You will need the FailSafe Key in the operating system to make sure the internal system speaker is hot. Virus resident on memory.
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 94
... reader and the available ports, and then recognize whatever media is flashing After installing the media card reader and booting to the previous section for the first time. The green LED will light if inserted properly. After inserting a media card in the locked position. Refer to Windows, the reader and the inserted cards are turning the PC on the bottom of the slot. Cause The computer's software is a read-only memory (ROM) card...
... reader and the available ports, and then recognize whatever media is flashing After installing the media card reader and booting to the previous section for the first time. The green LED will light if inserted properly. After inserting a media card in the locked position. Refer to Windows, the reader and the inserted cards are turning the PC on the bottom of the slot. Cause The computer's software is a read-only memory (ROM) card...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 96
... displaying requested resolution. Replace the graphics card. 88 Appendix C Troubleshooting Without Diagnostics Blank screen and the computer emits two short beeps then one at a time to the graphics card and the monitor. Replace the graphics card. 3. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Reseat the graphics card. Replace the system board. Dim characters. Solution Adjust the monitor brightness and contrast controls. drivers may not be set properly. Change...
... displaying requested resolution. Replace the graphics card. 88 Appendix C Troubleshooting Without Diagnostics Blank screen and the computer emits two short beeps then one at a time to the graphics card and the monitor. Replace the graphics card. 3. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Reseat the graphics card. Replace the system board. Dim characters. Solution Adjust the monitor brightness and contrast controls. drivers may not be set properly. Change...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 102
... press the Enter key. 3. After the shutdown is too slow. Use the arrow keys to display the Start menu. 2. Shut down and you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in use the arrow keys. Table C-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. On the Windows Vista Desktop, click Start, click the...
... press the Enter key. 3. After the shutdown is too slow. Use the arrow keys to display the Start menu. 2. Shut down and you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in use the arrow keys. Table C-8 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. On the Windows Vista Desktop, click Start, click the...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 104
... you add or remove hardware, such as part of the new hardware. In Windows, use Computer Setup to reconfigure or disable devices to deselect the automatic settings for beeps from the computer. Table C-10 Solving Hardware Installation Problems A new device is not seated or connected properly. Use Windows Device Manager to resolve the resource conflict. Cause Solution Device is not recognized as an additional drive or expansion card. Enter Computer Setup (F10) and enable the USB ports in the cable or connector are...
... you add or remove hardware, such as part of the new hardware. In Windows, use Computer Setup to reconfigure or disable devices to deselect the automatic settings for beeps from the computer. Table C-10 Solving Hardware Installation Problems A new device is not seated or connected properly. Use Windows Device Manager to resolve the resource conflict. Cause Solution Device is not recognized as an additional drive or expansion card. Enter Computer Setup (F10) and enable the USB ports in the cable or connector are...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 106
... list, select Manage network connections. 4. Network driver does not detect network controller. Click Configure. 6. Under Network and Internet, select View network status and tasks. 3. NOTE: Wake-on -LAN is not functioning. Cause Network controller is not supported from the S5 state. Solution 1. Select Start > Control Panel. 2. Click the Power Management tab, then select the check box to Allow this device to wake the computer. It is disabled. Run Computer Setup and enable network controller in Windows XP: 1. Double-click Network Connections. 3. Check the network...
... list, select Manage network connections. 4. Network driver does not detect network controller. Click Configure. 6. Under Network and Internet, select View network status and tasks. 3. NOTE: Wake-on -LAN is not functioning. Cause Network controller is not supported from the S5 state. Solution 1. Select Start > Control Panel. 2. Click the Power Management tab, then select the check box to Allow this device to wake the computer. It is disabled. Run Computer Setup and enable network controller in Windows XP: 1. Double-click Network Connections. 3. Check the network...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 107
... a device at the other end of the cable. Reinstall the network drivers. Enable the network controller in the Control Panel and configure the network controller. Solution Ensure that the cable is not configured for link status. The network controller is securely attached to the correct connector. There is installed. Make sure the correct network client and protocol is a problem with the network. Run Computer Setup and enable network controller in Advanced > Onboard LAN. 2. Check cabling and network equipment for proper connection. Network controller...
... a device at the other end of the cable. Reinstall the network drivers. Enable the network controller in the Control Panel and configure the network controller. Solution Ensure that the cable is not configured for link status. The network controller is securely attached to the correct connector. There is installed. Make sure the correct network client and protocol is a problem with the network. Run Computer Setup and enable network controller in Advanced > Onboard LAN. 2. Check cabling and network equipment for proper connection. Network controller...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 113
... encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Advanced > Onboard 1394. Cause Solution Device is not installed. 1. Turn off the computer. 2. If possible, replace the cable. 2. Replace the device. 2. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on the computer are disabled in Computer Setup. Solving Front Panel Component Problems 105 Table C-15 Solving Front Panel Component Problems A USB device, 1394 device...
... encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in Advanced > Onboard 1394. Cause Solution Device is not installed. 1. Turn off the computer. 2. If possible, replace the cable. 2. Replace the device. 2. Enter Computer Setup (F10) and enable the USB ports in Advanced > USB Ports. 1394 ports on the computer are disabled in Computer Setup. Solving Front Panel Component Problems 105 Table C-15 Solving Front Panel Component Problems A USB device, 1394 device...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 123
... keyboard keys 22 CD-ROM or DVD problems 102 chassis security kit 68 cleaning computer 21 mouse 22 safety precautions 21 CMOS resetting jumper 111 computer cleaning 21 connecting drive cables 40 connections system board 38 connector pin assignments 69 country power cord set requirements 76 Customer Support 77, 112 D disassembly preparation 25 drive connectors 41 drives connecting cables 40 installing 40 locations 39 removal and replacement 39 DVI connector 5 DVI pin assignments 72 E electrostatic discharge (ESD) preventing damage 18 error codes 77 ethernet...
... keyboard keys 22 CD-ROM or DVD problems 102 chassis security kit 68 cleaning computer 21 mouse 22 safety precautions 21 CMOS resetting jumper 111 computer cleaning 21 connecting drive cables 40 connections system board 38 connector pin assignments 69 country power cord set requirements 76 Customer Support 77, 112 D disassembly preparation 25 drive connectors 41 drives connecting cables 40 installing 40 locations 39 removal and replacement 39 DVI connector 5 DVI pin assignments 72 E electrostatic discharge (ESD) preventing damage 18 error codes 77 ethernet...
Maintenance & Service Guide: HP Pro 2000/2080 Business PC
Page 124
... removing 42 optical drive problems 102 overheating, prevention 20 P password resetting jumper 110 PCI card 35 PCI Express card 35 PCI Express pin assignments 73 POST error codes 77 power cord set requirements country specific 76 power problems 83 power supply fan 22 removal and replacement 58 power switch/LED removal and replacement 54 preparation for disassembly 25 printer problems 92 problems audio 91 CD-ROM or DVD 102 flash drive 104 front panel 105 general 80 hard drive 84 hardware installation 78 Internet access 106 keyboard 94 Media Card Reader 85 memory 101 monitor 87 mouse 94 network...
... removing 42 optical drive problems 102 overheating, prevention 20 P password resetting jumper 110 PCI card 35 PCI Express card 35 PCI Express pin assignments 73 POST error codes 77 power cord set requirements country specific 76 power problems 83 power supply fan 22 removal and replacement 58 power switch/LED removal and replacement 54 preparation for disassembly 25 printer problems 92 problems audio 91 CD-ROM or DVD 102 flash drive 104 front panel 105 general 80 hard drive 84 hardware installation 78 Internet access 106 keyboard 94 Media Card Reader 85 memory 101 monitor 87 mouse 94 network...