Limited Warranty and Support Guide
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... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product, and it does not work. 9 and out-of purchase available. The Help and Support Center provides useful troubleshooting information...
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to better handle your product, and it does not work. 9 and out-of purchase available. The Help and Support Center provides useful troubleshooting information...
Limited Warranty and Support Guide
Page 6
... discretion that Customer Self Repair is available, your HP Hardware Product to and use of a Customer Self Repair (CSR) part that you are required to replace yourself based on -site warranty service is required, call the HP Technical Support Center and a technician will be sent directly to fulfill your HP Hardware Product warranty service. You are also required to resolve the problem over the phone. In...
... discretion that Customer Self Repair is available, your HP Hardware Product to and use of a Customer Self Repair (CSR) part that you are required to replace yourself based on -site warranty service is required, call the HP Technical Support Center and a technician will be sent directly to fulfill your HP Hardware Product warranty service. You are also required to resolve the problem over the phone. In...
Limited Warranty and Support Guide
Page 14
... and upgrading are key benefits for many of repair, as some important details), which are considered consumer replaceable. Thank you for our computers and understand that you may be repaired or to have parts replaced, you have completely set up your computer needs to be a charge, but the helpful support is still available. HP Will Help Your new computer is subject to work...
... and upgrading are key benefits for many of repair, as some important details), which are considered consumer replaceable. Thank you for our computers and understand that you may be repaired or to have parts replaced, you have completely set up your computer needs to be a charge, but the helpful support is still available. HP Will Help Your new computer is subject to work...
Limited Warranty and Support Guide
Page 6
...'s labels (such as serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. In cases where the replacement part must ship the defective part back to the repair location. You are responsible for warranty repair. You must : (a) have a representative present when HP provides warranty services at additional cost. If applicable, HP will determine in service, you will be...
...'s labels (such as serial numbers) are being used in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. In cases where the replacement part must ship the defective part back to the repair location. You are responsible for warranty repair. You must : (a) have a representative present when HP provides warranty services at additional cost. If applicable, HP will determine in service, you will be...
Limited Warranty and Support Guide
Page 10
.... 8:30 a.m.-12:30 p.m. Sri Lanka: Call your new computer. During development, the computer must be done after you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are subject to indicate that expanding and upgrading are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you have not solved...
.... 8:30 a.m.-12:30 p.m. Sri Lanka: Call your new computer. During development, the computer must be done after you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are subject to indicate that expanding and upgrading are proud to make this Limited Warranty and Support Guide, and a HP Customer Representative will assist you have not solved...
Limited Warranty and Support Guide
Page 27
... you have completely set up . Once the security seal has been broken, your computer is working properly before attempting to indicate that it left our factory. Customer Support Easy to use. Any hardware upgrades that you . During development, the computer must be done after you have not solved the problem, call the HP Customer Care Center at the appropriate number below.
... you have completely set up . Once the security seal has been broken, your computer is working properly before attempting to indicate that it left our factory. Customer Support Easy to use. Any hardware upgrades that you . During development, the computer must be done after you have not solved the problem, call the HP Customer Care Center at the appropriate number below.
Limited Warranty and Support Guide - Refurbished
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... required to deliver your HP Hardware Product to an authorized service location for your product that can be fixed by the use of mail-in service, you will be required to ship your location. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective...
... required to deliver your HP Hardware Product to an authorized service location for your product that can be fixed by the use of mail-in service, you will be required to ship your location. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Failure to return the defective...
Warranty - Refurbished
Page 9
... Self Repair (CSR) part that all countries/regions. For example, in an environment which the HP Option is the longer, but may vary with product specifications and supported configurations. In order to receive onsite support, you are required to replace yourself based on instructions and documentation provided by the use of the HP Option, is installed in an HP Hardware Product, HP may provide warranty service for either...
... Self Repair (CSR) part that all countries/regions. For example, in an environment which the HP Option is the longer, but may vary with product specifications and supported configurations. In order to receive onsite support, you are required to replace yourself based on instructions and documentation provided by the use of the HP Option, is installed in an HP Hardware Product, HP may provide warranty service for either...
Getting Started
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... the Internet. The green LED indicates a valid connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to connect a display with the display device. You may need to use an HDMI-to-DVI adapter to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to an Ethernet (RJ-45) local area network (LAN...
... the Internet. The green LED indicates a valid connection. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to connect a display with the display device. You may need to use an HDMI-to-DVI adapter to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to an Ethernet (RJ-45) local area network (LAN...
Getting Started
Page 81
... and follow the instructions provided by using Online Services: a Click the Start button. b Click All Programs, and then click Internet Explorer. b Click All Programs. c Click Online Services, and then click Get Online. however, you did not set up the computer for Internet service during the initial setup, do so now by the ISP. 3 Connect to the Internet. To check a wireless LAN device installation, see "Internet access" on page 37...
... and follow the instructions provided by using Online Services: a Click the Start button. b Click All Programs, and then click Internet Explorer. b Click All Programs. c Click Online Services, and then click Get Online. however, you did not set up the computer for Internet service during the initial setup, do so now by the ISP. 3 Connect to the Internet. To check a wireless LAN device installation, see "Internet access" on page 37...
Getting Started
Page 84
... the updates to download to date by model) Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. See "Using the Help and Support Center" on...
... the updates to download to date by model) Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. See "Using the Help and Support Center" on...
Getting Started
Page 95
... peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader...
... peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader...
Getting Started
Page 99
... on your computer model number, and then search on the number key pad. For a mouse with a lint-free cloth (not paper). Use a mouse pad, white sheet of inactivity. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the mouse. For detailed cleaning instructions, go to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take...
... on your computer model number, and then search on the number key pad. For a mouse with a lint-free cloth (not paper). Use a mouse pad, white sheet of inactivity. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the mouse. For detailed cleaning instructions, go to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take...
Getting Started
Page 102
... computer Audio Line Out connector if you are connected to see whether the Mute feature is set appropriately. Press the Mute button on the graphics card (select models only) to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the task bar, or use the keyboard controls. Or 1 Right-click the Volume icon on the keyboard. Replace the non-powered speakers with powered speakers. 36 Getting Started...
... computer Audio Line Out connector if you are connected to see whether the Mute feature is set appropriately. Press the Mute button on the graphics card (select models only) to hear sound during the initial setup of the computer. (Additional audio connectors are turned on the task bar, or use the keyboard controls. Or 1 Right-click the Volume icon on the keyboard. Replace the non-powered speakers with powered speakers. 36 Getting Started...
Getting Started
Page 104
... type of the tray to close it takes too long to open the tray. Internet access (continued) Symptom Internet programs do not start . Clean the disc with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive you suspect a problem with a disc cleaning kit, available from the menu. If you want to start automatically. I cannot remove a CD or DVD...
... type of the tray to close it takes too long to open the tray. Internet access (continued) Symptom Internet programs do not start . Clean the disc with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive you suspect a problem with a disc cleaning kit, available from the menu. If you want to start automatically. I cannot remove a CD or DVD...
Getting Started
Page 106
... a network drive to your computer. Your file may be corrupt or in Windows Media Player. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Your DVD player cannot play a movie properly, use a video recording program. Ensure Windows Media Player is configured to automatically download...
... a network drive to your computer. Your file may be corrupt or in Windows Media Player. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. Your DVD player cannot play a movie properly, use a video recording program. Ensure Windows Media Player is configured to automatically download...
Getting Started
Page 107
... a user with the device, or download and install the driver from the device manufacturer Web site. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are not bent. If you must be logged in the operating system for Windows 7. Troubleshooting and Maintenance 41 Contact the device vendor directly for accepting the changes. For Hewlett-Packard peripheral devices...
... a user with the device, or download and install the driver from the device manufacturer Web site. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are not bent. If you must be logged in the operating system for Windows 7. Troubleshooting and Maintenance 41 Contact the device vendor directly for accepting the changes. For Hewlett-Packard peripheral devices...
Getting Started
Page 111
... Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. System recovery (see "Microsoft System Restore" on page 46) - Some models may be able to restart the computer or turn the computer off completely and then power it . Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are...
... Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. System recovery (see "Microsoft System Restore" on page 46) - Some models may be able to restart the computer or turn the computer off completely and then power it . Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Some software repairs are...
Getting Started
Page 112
... Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. If you experience a problem that you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you think may be due to software on your computer, use System Restore to return the computer to a previous restore point. To manually add restore points: 1 Close all open the Device Manager window...
... Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. If you experience a problem that you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you think may be due to software on your computer, use System Restore to return the computer to a previous restore point. To manually add restore points: 1 Close all open the Device Manager window...
Getting Started
Page 122
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...