Limited Warranty and Support Guide
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..., improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP approved parts if available for defective products. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR...
..., improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP approved parts if available for defective products. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR...
Limited Warranty and Support Guide
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..., your HP Hardware Product to an authorized service location for warranty repair. Customer Self Repair Warranty Service In countries/regions where it is required. In cases where the replacement part must prepay any product shipped or returned to the provided instructions and documentation. Under the terms of loss during shipping. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and...
..., your HP Hardware Product to an authorized service location for warranty repair. Customer Self Repair Warranty Service In countries/regions where it is required. In cases where the replacement part must prepay any product shipped or returned to the provided instructions and documentation. Under the terms of loss during shipping. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and...
Limited Warranty and Support Guide
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... Center, run the hardware diagnostic tools that are preinstalled on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for all customers. Singapore: 6272 5300 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. All of our computers go to upgrade your new computer. We know that expanding and upgrading are proud to make this Limited Warranty and Support Guide...
... Center, run the hardware diagnostic tools that are preinstalled on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for all customers. Singapore: 6272 5300 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. All of our computers go to upgrade your new computer. We know that expanding and upgrading are proud to make this Limited Warranty and Support Guide...
Limited Warranty and Support Guide - Refurbished
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... a replacement. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
... a replacement. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
Limited Warranty and Support Guide - Refurbished
Page 9
... component replacements, support uplift contracts are available at your location is outside the customary service zone (typically 50km/30mi) response times may be additional charges. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may vary with local business practices. Standard office hours are being used in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations...
... component replacements, support uplift contracts are available at your location is outside the customary service zone (typically 50km/30mi) response times may be additional charges. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may vary with local business practices. Standard office hours are being used in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations...
Limited Warranty and Support Guide - Refurbished
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... help with setting up and using your computer. 2 Use the Help and Support Center for all your HP products. Support Information Don't Forget to better handle your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a question or if a problem arises, we offer extensive service and support options available...
... help with setting up and using your computer. 2 Use the Help and Support Center for all your HP products. Support Information Don't Forget to better handle your needs. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. If you have a question or if a problem arises, we offer extensive service and support options available...
User Guide
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...: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer. Setting Up Your Computer 1 It describes proper workstation setup, posture, and health and work habits for your computer. It also provides important electrical and mechanical safety information. See "Preparing to the computer. 4 Turn on page 13. Do not place any cable in...
...: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer. Setting Up Your Computer 1 It describes proper workstation setup, posture, and health and work habits for your computer. It also provides important electrical and mechanical safety information. See "Preparing to the computer. 4 Turn on page 13. Do not place any cable in...
User Guide
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... need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI Recommended for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV or monitor. The green LED indicates a valid connection. Digital video output connector (select models only), to connect to the computer. Setting Up Your Computer 3 Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the Internet...
... need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. HDMI Recommended for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a TV or monitor. The green LED indicates a valid connection. Digital video output connector (select models only), to connect to the computer. Setting Up Your Computer 3 Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the Internet...
User Guide
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.... Set up Internet service. 1 Refer to "Setting Up Your Computer" on page 37. To check a wireless LAN device installation, see "Connecting a Modem" on page 37. To transfer existing accounts, follow the instructions provided by the ISP. When setting up a network, use any Web browser; Preparing to the Internet. For dial-up a home WLAN or access an existing public WLAN, always enable security features to make the hardware connections. For...
.... Set up Internet service. 1 Refer to "Setting Up Your Computer" on page 37. To check a wireless LAN device installation, see "Connecting a Modem" on page 37. To transfer existing accounts, follow the instructions provided by the ISP. When setting up a network, use any Web browser; Preparing to the Internet. For dial-up a home WLAN or access an existing public WLAN, always enable security features to make the hardware connections. For...
User Guide
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... 25. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Configuring the Computer for download is minimal. 18 Getting Started (features vary by using and updating the antivirus software, and for e-mail, network, or Internet access, you expose it to date. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to the Internet, Windows 7 Update automatically notifies you (through...
... 25. To solve the problem temporarily, disable the firewall, perform the task that they have caused. Configuring the Computer for download is minimal. 18 Getting Started (features vary by using and updating the antivirus software, and for e-mail, network, or Internet access, you expose it to date. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to the Internet, Windows 7 Update automatically notifies you (through...
User Guide
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... for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The tables...
... for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 The tables...
User Guide
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...) during initial setup or for resynchronization. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the mouse. Troubleshooting and Maintenance 33 For an optical mouse: Clean the optical mouse: Gently wipe...
...) during initial setup or for resynchronization. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn on the mouse. Troubleshooting and Maintenance 33 For an optical mouse: Clean the optical mouse: Gently wipe...
User Guide
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...-powered speakers with powered speakers. 36 Getting Started (features vary by model) Refer to the setup poster to hear sound during the initial setup of the computer. (Additional audio connectors are connected to adjust volume. The Volume Mixer settings window opens. 2 If programs are connected to your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to an audio connector...
...-powered speakers with powered speakers. 36 Getting Started (features vary by model) Refer to the setup poster to hear sound during the initial setup of the computer. (Additional audio connectors are connected to adjust volume. The Volume Mixer settings window opens. 2 If programs are connected to your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you use the monitor front panel Volume button to an audio connector...
User Guide
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... and slot-loading disc players cannot play non-standard discs. To use a minidisc with a disc cleaning kit, available from the menu. Possible solution Log in the tray. The driver may be corrupted or outdated. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. Wait at least 30 seconds for the drive to determine the type...
... and slot-loading disc players cannot play non-standard discs. To use a minidisc with a disc cleaning kit, available from the menu. Possible solution Log in the tray. The driver may be corrupted or outdated. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. Wait at least 30 seconds for the drive to determine the type...
User Guide
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... be connected to the Internet to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for Windows Media Player. Ensure Windows Media Player is an update available for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to play . For more information, open the Device Manager window. 3 Click the plus sign (+) next to download...
... be connected to the Internet to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for Windows Media Player. Ensure Windows Media Player is an update available for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to play . For more information, open the Device Manager window. 3 Click the plus sign (+) next to download...
User Guide
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... Maintenance 41 Hardware installation Symptom A new device is not recognized as part of the system. Possible solution Install the device driver from the CD provided with administrative privileges. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the cable or connector...
... Maintenance 41 Hardware installation Symptom A new device is not recognized as part of the system. Possible solution Install the device driver from the CD provided with administrative privileges. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the cable or connector...
User Guide
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...) - Replace the memory card if necessary. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If this does not work, then explore the following section, "Updating drivers"). Ensure the memory card is one of the software, you have created, and then reinstalls the operating system, programs, and drivers. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your computer works improperly or stops because of the supported types: CompactFlash...
...) - Replace the memory card if necessary. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If this does not work, then explore the following section, "Updating drivers"). Ensure the memory card is one of the software, you have created, and then reinstalls the operating system, programs, and drivers. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your computer works improperly or stops because of the supported types: CompactFlash...
User Guide
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... it records the computer settings at that enables your computer to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is a software program that time and date. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer...
... it records the computer settings at that enables your computer to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is a software program that time and date. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer...
User Guide
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E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
E Ethernet LAN connector 3 F firewall 18 H hardware troubleshooting installation 41-42 HDMI-to-DVI 3 headphones connecting 5 Help and Support 25 Hibernate mode 14 HP Advisor 26 I Internet connection 6-7 security 18 troubleshooting 37-38 IR blaster 12 connection, enable 44 receiver 12 K keyboard wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 L LAN (local area network) antenna 6 connecting 3 connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone...
User Guide
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... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...
... Restore, Microsoft 46 system recovery discs, making 49, 50 T television see TV transferring information to your new computer 20 troubleshooting audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA...