Maintenance and Service Guide
Page 6
... train you can follow it even without having equipment available. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
... train you can follow it even without having equipment available. Call (800) 524-3388 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile...
Maintenance and Service Guide
Page 93
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
Page 100
...status light turns on , reprogram the BIOS, and replace the top case, replace the motherboard. If the power status light does not turn notebook on page 1-25. If monitor shows successful boot, replace display assembly. If OS starts from hard disk or floppy drive, replace CPU module..., replace motherboard. Reinsert any PC cards, press the reset button to turn on but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 ...
...status light turns on , reprogram the BIOS, and replace the top case, replace the motherboard. If the power status light does not turn notebook on page 1-25. If monitor shows successful boot, replace display assembly. If OS starts from hard disk or floppy drive, replace CPU module..., replace motherboard. Reinsert any PC cards, press the reset button to turn on but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 ...
Maintenance and Service Guide
Page 106
... and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Wait 5 to reinstall factory software. Avoid touching touch pad while booting or resuming. Restart notebook. Check devices separately. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than...
... and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Wait 5 to reinstall factory software. Avoid touching touch pad while booting or resuming. Restart notebook. Check devices separately. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than...
Maintenance and Service Guide
Page 109
...4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Try to another network station (if applicable). Open Hardware Device Manager. Use networking troubleshooter in Control Panel. Motherboard Repair Center: ... may not be connected to network or network may be down. Check settings in Windows Help. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet).
...4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Try to another network station (if applicable). Open Hardware Device Manager. Use networking troubleshooter in Control Panel. Motherboard Repair Center: ... may not be connected to network or network may be down. Check settings in Windows Help. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet).
Maintenance and Service Guide
Page 112
...detected hardware. 5. If you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup ... The tests are prompted to run after the system reboots, so that the notebook will be loaded. Press F2 to the Support Ticket. 10. The first time you run . When the HP logo appears, press F10 to select the test you can be in a predictable...
...detected hardware. 5. If you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup ... The tests are prompted to run after the system reboots, so that the notebook will be loaded. Press F2 to the Support Ticket. 10. The first time you run . When the HP logo appears, press F10 to select the test you can be in a predictable...
Maintenance and Service Guide
Page 114
Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. When the notebook boots, its system BIOS runs a series of codes; If POST displays an error message or issues a beep code indicating ...or unusual AC adapter configuration. 3. Press the power button to a known state. 4. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute ...
Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. When the notebook boots, its system BIOS runs a series of codes; If POST displays an error message or issues a beep code indicating ...or unusual AC adapter configuration. 3. Press the power button to a known state. 4. Remove all POST messages indicate a failure in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute ...
Maintenance and Service Guide
Page 123
...such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration ... these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests...
...such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. All notebook models (PCI 1520) Slot Upper Lower Table 3-6 Sycard PCCtest Commands PCMCIA PC card (16-bit) test (PC card configuration header) pct450-v-1-b80 pct450-v-0-b80 CardBus (32-bit) test (CardBus configuration ... these components: • PCCtest 450 or 460 (revision 1.05) PC card • PCCtest 450/460 software disk (Software updates are the only recommended diagnostic tools that test the functionality of the notebook's PCMCIA slots See the Sycard documentation for details about running the tests...
Maintenance and Service Guide
Page 126
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...
... Internal Hard Disk Sets the hard disk drive type and various parameters Extended Memory Shows the extended memory size CPU Serial Number Serial Number PC ID Service ID For a Pentium processor with a serial number, makes the serial number available to software Displays the serial number as shown... on the back of the notebook Displays the PC ID String stored in the reserved part of RAM Displays an identifier used for repair service UUID MAC Address Displays the value of the...