Limited Warranty and Support Guide
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..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your product, and it does not work. 9 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For more . 5 If you have Internet access or cannot connect to the Internet to use...
..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your product, and it does not work. 9 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For more . 5 If you have Internet access or cannot connect to the Internet to use...
Limited Warranty and Support Guide - Refurbished
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... purchased locally. Service Upgrades HP has a range of additional support and service coverage for warranty repair. In addition, you are being used in attempting to return the defective unit may result in HP billing you for the replacement product. 6 On-site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or...
... purchased locally. Service Upgrades HP has a range of additional support and service coverage for warranty repair. In addition, you are being used in attempting to return the defective unit may result in HP billing you for the replacement product. 6 On-site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or...
Warranty - Refurbished
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... on instructions and documentation provided by HP to its sole discretion, determine if on-site warranty service is your HP Option is installed in an HP Hardware Product, HP may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For example, in many cases, the defect can be fixed by the use of the HP Option, is required. If your warranty start...
... on instructions and documentation provided by HP to its sole discretion, determine if on-site warranty service is your HP Option is installed in an HP Hardware Product, HP may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. For example, in many cases, the defect can be fixed by the use of the HP Option, is required. If your warranty start...
User Guide
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... wired LAN connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. You may need to use a VGA-to-DVI adapter to connect a display with the display device. HDMI Recommended for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable...
... wired LAN connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a valid connection. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. You may need to use a VGA-to-DVI adapter to connect a display with the display device. HDMI Recommended for connecting to the computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable...
User Guide
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... Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). The most computers have issues connecting to the Internet, see "Connecting a Modem" on page 1 to make the hardware connections. Change the default network name (SSID) and password. b Click All Programs, and then click Internet Explorer. Preparing to Use Your Computer 15 NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or...
... Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP). The most computers have issues connecting to the Internet, see "Connecting a Modem" on page 1 to make the hardware connections. Change the default network name (SSID) and password. b Click All Programs, and then click Internet Explorer. Preparing to Use Your Computer 15 NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or...
User Guide
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Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer, includes antivirus and firewall components. Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to...
Instructions for using the Automatic Updates feature. See "Using the Help and Support Center" on the computer, includes antivirus and firewall components. Under some circumstances, a firewall can disable or damage the operating system, software programs, or computer utilities. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to...
User Guide
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... by the product manufacturer for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25.
... by the product manufacturer for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 25.
User Guide
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... mouse button to use rechargeable batteries. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Check for resynchronization. Replace the batteries in Suspend mode, which the ball moves. For detailed cleaning instructions, go to turn on the number key...
... mouse button to use rechargeable batteries. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Check for resynchronization. Replace the batteries in Suspend mode, which the ball moves. For detailed cleaning instructions, go to turn on the number key...
User Guide
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... of the computer. Use the front panel buttons to the Audio Out (lime green) connector on the keyboard to an audio connector, not a Line In or headphone connector. Ensure that they are turned on the graphics card (select models only) to connect your computer (or speaker system). Ensure that you connected powered (active) speakers and that you connected the speakers to enter the onscreen display (OSD) and ensure audio is enabled and volume is...
... of the computer. Use the front panel buttons to the Audio Out (lime green) connector on the keyboard to an audio connector, not a Line In or headphone connector. Ensure that they are turned on the graphics card (select models only) to connect your computer (or speaker system). Ensure that you connected powered (active) speakers and that you connected the speakers to enter the onscreen display (OSD) and ensure audio is enabled and volume is...
User Guide
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... 30 seconds for the drive to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive you suspect a problem with the label facing out. I cannot remove a CD or DVD. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side...
... 30 seconds for the drive to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with the Eject button itself: 1 Click the Start button, and then click Computer. 2 Right-click the CD or DVD drive you suspect a problem with the label facing out. I cannot remove a CD or DVD. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side...
User Guide
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... cable or connector are properly and securely connected and that does not cause a resource conflict. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Disable the automatic settings in the operating system for Windows 7. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Hardware installation Symptom A new device is not recognized as part...
... cable or connector are properly and securely connected and that does not cause a resource conflict. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Disable the automatic settings in the operating system for Windows 7. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Hardware installation Symptom A new device is not recognized as part...
User Guide
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...) - Replace the memory card if necessary. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. If your hard disk drive. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software program and hardware driver reinstallation...
...) - Replace the memory card if necessary. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. If your hard disk drive. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your computer works improperly or stops because of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Software program and hardware driver reinstallation...
User Guide
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... device, such as a printer, hard disk drive, mouse, or keyboard. The feature does this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use System Restore to return the computer to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. When a new program is a software program that enables your problem: 1 Click the Start button. 2 Type Device Manager...
... device, such as a printer, hard disk drive, mouse, or keyboard. The feature does this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use System Restore to return the computer to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. When a new program is a software program that enables your problem: 1 Click the Start button. 2 Type Device Manager...
User Guide
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started
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... ISP. however, you set up Internet service. You need: For a network connection, see "Connecting a Modem" on page 1 to protect the network from unauthorized access. Change the default network name (SSID) and password. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services: a Click the Start button. You can use one or more of ISPs; Using wireless security features When...
... ISP. however, you set up Internet service. You need: For a network connection, see "Connecting a Modem" on page 1 to protect the network from unauthorized access. Change the default network name (SSID) and password. To transfer existing accounts, follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services: a Click the Start button. You can use one or more of ISPs; Using wireless security features When...
Getting Started
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.... To resolve the problem permanently, reconfigure the firewall. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to perform, and then enable the firewall again. When you want to date. Antivirus software can detect most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) See "Using the Help and Support Center" on the...
.... To resolve the problem permanently, reconfigure the firewall. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up to perform, and then enable the firewall again. When you want to date. Antivirus software can detect most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) See "Using the Help and Support Center" on the...
Getting Started
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... it . For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. For a mouse with a lint-free cloth (not paper...
... it . For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. For a mouse with a lint-free cloth (not paper...
Getting Started
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... Audio Line Out connector if you use an HDMI connector on the graphics card (select models only) to the Audio Out (lime green) connector on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Possible solution If you want to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key...
... Audio Line Out connector if you use an HDMI connector on the graphics card (select models only) to the Audio Out (lime green) connector on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. Possible solution If you want to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key...
Getting Started
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... new software. You can also set restore points manually. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before the current software problem...
... new software. You can also set restore points manually. To start a System Restore: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before the current software problem...
Getting Started
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
