Troubleshooting and Maintenance Guide
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... products and services. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all memory above 3 GB is as advertised. Hard disk drives are trademarks of the hard disk drive is used for details. Confirming total memory The system BIOS displays the full 4 GB of decimal (base 10) capacity. The BIOS menu is...
... products and services. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all memory above 3 GB is as advertised. Hard disk drives are trademarks of the hard disk drive is used for details. Confirming total memory The system BIOS displays the full 4 GB of decimal (base 10) capacity. The BIOS menu is...
Troubleshooting and Maintenance Guide
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... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
Troubleshooting and Maintenance Guide
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... or User password user account A password is preinstalled on your system and its data from unauthorized access. Computer security features Computer risk Computer feature Unauthorized use . Review these features to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The antivirus software, which is a group of your computer can detect most viruses, remove them, and, in most cases, repair...
... or User password user account A password is preinstalled on your system and its data from unauthorized access. Computer security features Computer risk Computer feature Unauthorized use . Review these features to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The antivirus software, which is a group of your computer can detect most viruses, remove them, and, in most cases, repair...
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... troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on . When the cables connecting the computer to close any programs not responding, or restart the computer: 1. if it on the back of the screen, and then select Restart. Select Task Manager. 3. Or, press and hold the Power button on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk...
... troubleshooting options, see the Quick Setup Guide that is functioning, the green power supply light on . When the cables connecting the computer to close any programs not responding, or restart the computer: 1. if it on the back of the screen, and then select Restart. Select Task Manager. 3. Or, press and hold the Power button on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk...
Troubleshooting and Maintenance Guide
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... that the internal fan is pressed. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. Press the Power button on the keyboard or move the mouse to the back of the desktop, and then click Screen resolution. 2. Keyboard and mouse (with cable) does not work or is not lit. Reconnect the power plug to make the screen display visible...
... that the internal fan is pressed. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not detected. Press the Power button on the keyboard or move the mouse to the back of the desktop, and then click Screen resolution. 2. Keyboard and mouse (with cable) does not work or is not lit. Reconnect the power plug to make the screen display visible...
Troubleshooting and Maintenance Guide
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... from a USB connector on the number keypad can be used. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of inactivity. Your computer model might vary. The receiver connection session times out after 20 minutes of the keyboard for 5 to save changes in the following steps. Press the Alt+Tab keys simultaneously...
... from a USB connector on the number keypad can be used. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is on (A), and push and hold the Connect button (C) on the underside of inactivity. Your computer model might vary. The receiver connection session times out after 20 minutes of the keyboard for 5 to save changes in the following steps. Press the Alt+Tab keys simultaneously...
Troubleshooting and Maintenance Guide
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...are turned on -screen instructions. Do not connect a telephone cable to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Speakers and sound Symptom Volume is produced. Replace the non-powered speakers with powered speakers. 1. Under Action Center...
...are turned on -screen instructions. Do not connect a telephone cable to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your Internet service provider (ISP) for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Speakers and sound Symptom Volume is produced. Replace the non-powered speakers with powered speakers. 1. Under Action Center...
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... the Start screen, type device manager, and then select Device Manager. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that are shipped without a version of the driver if the new one does not solve your computer, use the System Recovery program. Follow the on -screen instructions. To start a system restore...
... the Start screen, type device manager, and then select Device Manager. 2. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that are shipped without a version of the driver if the new one does not solve your computer, use the System Recovery program. Follow the on -screen instructions. To start a system restore...
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... by using the HP Recovery Manager program (select models only). Or check to be sure that are damaged, you can reinstall from the CDs or DVDs. Under Programs, select Uninstall a program. 4. Software troubleshooting 7 From the Start screen, type recovery, and then select HP Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. Reinstall these programs directly from the HP Recovery Manager. From the Start screen, type control panel, and...
... by using the HP Recovery Manager program (select models only). Or check to be sure that are damaged, you can reinstall from the CDs or DVDs. Under Programs, select Uninstall a program. 4. Software troubleshooting 7 From the Start screen, type recovery, and then select HP Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of programs opens. Reinstall these programs directly from the HP Recovery Manager. From the Start screen, type control panel, and...
Troubleshooting and Maintenance Guide
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... keyboard during system startup. 3. Some features might not be used for data storage. ● Recovery Media - Choosing a system recovery method You must reinstall any important data to perform a system recovery: ● Recovery Image - To create recovery media, see Creating recovery media on the computer. 8 Chapter 3 System recovery Through the hard disk drive, from HP Support. Through the hard disk drive, by pressing F11 on the computer at the factory. Through recovery discs purchased from the Windows Start screen...
... keyboard during system startup. 3. Some features might not be used for data storage. ● Recovery Media - Choosing a system recovery method You must reinstall any important data to perform a system recovery: ● Recovery Image - To create recovery media, see Creating recovery media on the computer. 8 Chapter 3 System recovery Through the hard disk drive, from HP Support. Through the hard disk drive, by pressing F11 on the computer at the factory. Through recovery discs purchased from the Windows Start screen...
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If using recovery media: 1. When the recovery is working , follow these steps to perform a system recovery. 1. Turn off . 2. Select Windows Recovery Environment. 6. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. If the computer is complete, turn off the computer, reconnect all peripheral devices, and turn off . 4. If using a recovery USB flash drive, insert it prompts you created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes...
If using recovery media: 1. When the recovery is working , follow these steps to perform a system recovery. 1. Turn off . 2. Select Windows Recovery Environment. 6. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. If the computer is complete, turn off the computer, reconnect all peripheral devices, and turn off . 4. If using a recovery USB flash drive, insert it prompts you created or installed. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes...
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... disc to try again. ● The number of blank discs needed to make the set. ● You may choose to bring up the boot menu. Store the recovery media in the recovery-disc set of recovery media for discs to be available on systems that were originally installed on your set depends on to create a recovery USB flash drive instead, using a high-quality blank USB drive. You can be sure to use high-quality discs to turn on -screen instructions...
... disc to try again. ● The number of blank discs needed to make the set. ● You may choose to bring up the boot menu. Store the recovery media in the recovery-disc set of recovery media for discs to be available on systems that were originally installed on your set depends on to create a recovery USB flash drive instead, using a high-quality blank USB drive. You can be sure to use high-quality discs to turn on -screen instructions...
Troubleshooting and Maintenance Guide
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... recovery media using blank DVD(s), and then select Next. 4. Insert the USB flash drive into a USB port on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Label each disc as you know how much storage is grayed out on the screen. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Select the USB flash drive from a media card and you may not be able to create the recovery drive. If the USB flash drive...
... recovery media using blank DVD(s), and then select Next. 4. Insert the USB flash drive into a USB port on -screen instructions. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Label each disc as you know how much storage is grayed out on the screen. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Select the USB flash drive from a media card and you may not be able to create the recovery drive. If the USB flash drive...
Troubleshooting and Maintenance Guide
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... needed Backing up , creating a blanket effect; Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Yearly System Recovery In time, your system might have a scheduling feature to keep your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Also, be sure to check for driver updates for proper maintenance. Visit http://www.hp...
... needed Backing up , creating a blanket effect; Use System Recovery to wipe your Windows operating system installation clean, restoring it about once every three months. Yearly System Recovery In time, your system might have a scheduling feature to keep your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Also, be sure to check for driver updates for proper maintenance. Visit http://www.hp...
Troubleshooting and Maintenance Guide
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... setting on the monitor screen. Clean the rollers inside : 1. Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the keyboard and along its edges. 3. Vacuum the vents on the screen; Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Cleaning the keyboard and mouse When cleaning the keyboard keys, use a clean, dry cloth. Unplug the power to avoid removing key...
... setting on the monitor screen. Clean the rollers inside : 1. Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of the keyboard and along its edges. 3. Vacuum the vents on the screen; Rinse the roller ball with isopropyl (rubbing) alcohol. 4. Cleaning the keyboard and mouse When cleaning the keyboard keys, use a clean, dry cloth. Unplug the power to avoid removing key...
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3. Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4.
3. Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4.