User Guide
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... technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of your seller. Not all features are common to change without notice. To access the latest user guide, go to the refund policy of the computer, please contact your country. Select Drivers & Downloads...
... technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of your seller. Not all features are common to change without notice. To access the latest user guide, go to the refund policy of the computer, please contact your country. Select Drivers & Downloads...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... the Start screen, type support, and then select the HP Support Assistant app. See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - or - 1 Select My computer, and then select Warranty and services. ●...
... the Start screen, type support, and then select the HP Support Assistant app. See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. - or - or - 1 Select My computer, and then select Warranty and services. ●...
User Guide
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... AC outlet. Download and install operating system updates. Open your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is preset for the country or region in the Find by placing furniture on -screen instructions to install each update you purchased your computer is currently running. If you use a power surge protection detection device. d. a. To reduce...
... AC outlet. Download and install operating system updates. Open your new location before plugging the computer into an AC outlet that is recommended that all ventilation openings are unobstructed and cabling is preset for the country or region in the Find by placing furniture on -screen instructions to install each update you purchased your computer is currently running. If you use a power surge protection detection device. d. a. To reduce...
User Guide
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... separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). From the Start screen, type help, and then select Help and Support. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory, and other end of the cable toward the computer. NOTE: Use only licensed original software. Plug the other requirements listed for these...
... separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). From the Start screen, type help, and then select Help and Support. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory, and other end of the cable toward the computer. NOTE: Use only licensed original software. Plug the other requirements listed for these...
User Guide
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From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows you to perform specific functions. The icons on the keyboard to perform routine tasks. Using touch gestures 5 3 Navigating the screen You can navigate the computer screen in the following keys. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Pressing the Windows key again will...
From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. The keyboard also allows you to perform specific functions. The icons on the keyboard to perform routine tasks. Using touch gestures 5 3 Navigating the screen You can navigate the computer screen in the following keys. Using touch gestures You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Pressing the Windows key again will...
User Guide
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... of an audio CD, a DVD, or a BD. Stops audio or video playback of a DVD or a BD. The display and other system components turn off and power is conserved. Mutes or restores speaker sound. Snaps open apps. Opens the Devices charm. Begins, pauses, or resumes playback of the Clipboard. Opens the Print Options window. To exit Sleep, briefly press the power button. Initiates Sleep, which saves your work before initiating Sleep. Icon Description Lists open apps...
... of an audio CD, a DVD, or a BD. Stops audio or video playback of a DVD or a BD. The display and other system components turn off and power is conserved. Mutes or restores speaker sound. Snaps open apps. Opens the Devices charm. Begins, pauses, or resumes playback of the Clipboard. Opens the Print Options window. To exit Sleep, briefly press the power button. Initiates Sleep, which saves your work before initiating Sleep. Icon Description Lists open apps...
User Guide
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... plugged in the lower-right corner of the screen, and then select Restart. - Select Task Manager. 3. Select the Power icon in properly. 5 Troubleshooting If you have problems using your computer and suggest possible solutions. drive error a. If you might not be on page 10. Press ctrl+alt+delete. 2. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
... plugged in the lower-right corner of the screen, and then select Restart. - Select Task Manager. 3. Select the Power icon in properly. 5 Troubleshooting If you have problems using your computer and suggest possible solutions. drive error a. If you might not be on page 10. Press ctrl+alt+delete. 2. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside...
User Guide
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... Cleaning your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Keyboard and mouse (with cable) does not work or is running. Disconnect and reconnect the keyboard to turn off the computer. Display (monitor) Symptom Possible solution Screen is blank Press the...
... Cleaning your computer. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the back of the pins are bent, replace the monitor cable. ● If no pins are fuzzy 1. Keyboard and mouse (with cable) does not work or is running. Disconnect and reconnect the keyboard to turn off the computer. Display (monitor) Symptom Possible solution Screen is blank Press the...
User Guide
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... keyboard and mouse to reactivate the mouse. ● Replace the batteries in the following steps. Click the left mouse button to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the mouse for 5 to 10 seconds until the LED on the receiver lights up or stops flashing...
... keyboard and mouse to reactivate the mouse. ● Replace the batteries in the following steps. Click the left mouse button to the receiver using the wireless keyboard or wireless mouse within range of the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the mouse for 5 to 10 seconds until the LED on the receiver lights up or stops flashing...
User Guide
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... Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP for assistance. Internet access Symptom Cannot connect to the Internet. From the Start screen, type control panel, and then select Control Panel. 2. Under Network and Internet, select Connect to the Internet Possible solution 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
... Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP for assistance. Internet access Symptom Cannot connect to the Internet. From the Start screen, type control panel, and then select Control Panel. 2. Under Network and Internet, select Connect to the Internet Possible solution 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
User Guide
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... revert to add restore points manually: 1. Follow the on page 16. From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Select the System protection tab on again. See "Updating device drivers," in use before you use System Restore to return the computer to a configuration that you have installed on -screen instructions. Microsoft System Restore If you have a problem that might be caused by software that...
... revert to add restore points manually: 1. Follow the on page 16. From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Select the System protection tab on again. See "Updating device drivers," in use before you use System Restore to return the computer to a configuration that you have installed on -screen instructions. Microsoft System Restore If you have a problem that might be caused by software that...
User Guide
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... example, discs or the Internet). If prompted, click Yes to allow the program to reinstall a program in the list of Microsoft Windows. Close all software programs and folders. 2. Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of programs you can reinstall them by using HP Recovery Manager (select models only). Before...
... example, discs or the Internet). If prompted, click Yes to allow the program to reinstall a program in the list of Microsoft Windows. Close all software programs and folders. 2. Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of programs you can reinstall them by using HP Recovery Manager (select models only). Before...
User Guide
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... were installed at the factory. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go to a removable disc or USB flash drive. Back up any software that are shipped without a version of the original factory-shipped software. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from the Windows Start screen on your hard drive. NOTE: Always use the System Restore procedure...
... were installed at the factory. Choosing a system recovery method You must manually reinstall any important data to http://www.hp.com/go to a removable disc or USB flash drive. Back up any software that are shipped without a version of the original factory-shipped software. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from the Windows Start screen on your hard drive. NOTE: Always use the System Restore procedure...
User Guide
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... are using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to insert recovery media. Select Windows Recovery Environment. 6. If using recovery media: 1. When the recovery is working , create a backup DVD or backup USB flash drive containing all the data files you want to perform a system recovery: 1. System recovery at system startup CAUTION: System Recovery deletes all peripheral devices, and turn on . Turn...
... are using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 17 From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to insert recovery media. Select Windows Recovery Environment. 6. If using recovery media: 1. When the recovery is working , create a backup DVD or backup USB flash drive containing all the data files you want to perform a system recovery: 1. System recovery at system startup CAUTION: System Recovery deletes all peripheral devices, and turn on . Turn...
User Guide
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... the data (minimum of Microsoft Windows. Press the power button to start from the hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device, and then press enter to turn on the media is normal for your hard drive. Select Factory Reset. 9. Follow the on your computer, and the media can quit the process at the factory. Create recovery media from the disc. It is correct.
... the data (minimum of Microsoft Windows. Press the power button to start from the hard drive, select media, and then click Next. 8. Use the arrow keys to select the USB device, and then press enter to turn on the media is normal for your hard drive. Select Factory Reset. 9. Follow the on your computer, and the media can quit the process at the factory. Create recovery media from the disc. It is correct.
User Guide
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... flash drive and deletes all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. If the USB flash drive does not have enough storage capacity (8 GB is required to label the USB flash drive and store it (for creating recovery media. To create a recovery USB flash drive: 1. Connect the USB flash drive to a USB port on the screen and you make...
... flash drive and deletes all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. If the USB flash drive does not have enough storage capacity (8 GB is required to label the USB flash drive and store it (for creating recovery media. To create a recovery USB flash drive: 1. Connect the USB flash drive to a USB port on the screen and you make...
User Guide
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.... From the Start screen, type disk, and then select Uninstall apps to an external hard drive. 20 Chapter 7 Maintenance Follow the on your computer to catch viruses that accumulate and slow down , depending on -screen instructions. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended...
.... From the Start screen, type disk, and then select Uninstall apps to an external hard drive. 20 Chapter 7 Maintenance Follow the on your computer to catch viruses that accumulate and slow down , depending on -screen instructions. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended...
User Guide
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.... BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. or - The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to a USB device on or restart the computer, quickly press esc, and then press f2. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive...
.... BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click Download Drivers. 3. or - The tool runs outside the operating system so that it can isolate hardware failures from issues that allows you to a USB device on or restart the computer, quickly press esc, and then press f2. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive...
User Guide
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... Technical Support guide. 26 Chapter 10 Support information For instructions on page 3. These services are considered consumer replaceable. By breaking the security seal on the back of the computer, you confirm that are covered during the warranty period. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using...
... Technical Support guide. 26 Chapter 10 Support information For instructions on page 3. These services are considered consumer replaceable. By breaking the security seal on the back of the computer, you confirm that are covered during the warranty period. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using...