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User Guide - Page 2
... and services are common to http://www.hp.com/support, and select your seller. Second Edition: February 2014
First Edition: November 2013
Document Part Number: 742532-002
Product notice
This guide describes features that are set forth in all features are U.S. Go to change without notice. To access the latest user guide, go to most models.
registered trademarks...
User Guide - Page 5
...Setting up your computer ...3 Connecting to the Internet (select models only 4
3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5
4 Protecting your computer ...8 Computer security features ...8
5 Troubleshooting...) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14
6 System Recovery ...16 Choosing a system recovery method ...
User Guide - Page 7
...your computer
Setup Instructions poster
- See Maintenance on page 9.
● Find electronic user guides and
Go to videos about using automated updates, diagnostic tools, and guided assistance.
- Select My computer, and then select User guides.
- specifications for your computer model
● Order parts and find additional troubleshooting help
● Upgrade or replace components of...
User Guide - Page 9
...Support, and then click Download drivers. c. If necessary, click your computer is preset for the country or region in which you wish to download. e. Click Download next to install each update... Safety & Comfort Guide. To reduce the risk of electrical shock or damage to http://www.hp.com/ergo. 1. Download and install operating system updates. Open your computer model name and number ...
User Guide - Page 10
... Notices. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. Check the operating system, memory, and other end of the cable toward the computer. NOTE: Use only licensed original software. Installing copied software could result in Help and Support. NOTE: To set up your computer To connect to...
User Guide - Page 11
... may be different from
an open app or the Windows desktop. Using touch gestures 5
TIP: The Windows key
on ...settings, button configurations, click speed, and pointer options.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you to perform specific functions.
NOTE: Touch gestures are not supported...
User Guide - Page 14
Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information
Computer ...updates Updates to your computer These characters must be entered to authorize access to the Windows operating system
8 Chapter 4 Protecting your computer information. For protection against new viruses beyond the trial period, purchase an extended service...
User Guide - Page 15
... computer model.
See Display (monitor) on the keyboard. Computer does not start
Symptom
Possible solution
Error message: hard 1. If the display (monitor) is not, try a different AC outlet. Connect the monitor to http://www.hp.com/go to the computer, plug the power cord into it is blank, the monitor might encounter while installing...
User Guide - Page 16
... button (select models only), or ... then restart the computer.
10 Chapter 5 Troubleshooting If the mouse is still not detected,...the screen are Adjust the monitor resolution setting in an exceedingly hot environment. Mouse ...
Use the mouse to the back of the desktop, and then click Screen resolution.
2. NOTE...cable to the back of the pins are bent, replace the monitor cable. ● If no pins are...
User Guide - Page 19
...setup wizard.
1.
Speakers and sound 13 From the Start screen, type control panel, select Control Panel, and then select System and Security.
2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. To resume from Sleep mode, press the Sleep button (select models... select Set up modem...assistance. Replace the ... -screen instructions. Under ...
User Guide - Page 20
... Recovery program. Follow the on your problem. 1. Select the arrow to add restore points manually: 1. You can also set restore points manually. Software troubleshooting
Symptom
Possible solution
To resolve software ● Turn the computer off completely, and then turn it on again. This process erases all open programs. 2.
problems, try these methods:
●
Update the drivers.
User Guide - Page 24
...instructions.
The next time you are using a recovery DVD, the computer automatically runs HP...installed on your computer must use only highquality blank DVD+R or DVD-R discs. You can create only one set...on your computer model (typically one...set of blank discs needed to make the set depends on either blank DVDs or a USB flash drive (one to store all open programs. 2. If you the specific...
User Guide - Page 29
...Now to a USB device 23 or - Downloading HP PC Hardware Diagnostics (UEFI) to let HP automatically detect your operating system. 5. 8 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. Turn on -screen instructions. b.
Point to Support, located at the top of diagnostic test...
User Guide - Page 31
.../go to get the most from your local retailer.
From the Start screen, type support, and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase...
User Guide - Page 32
... can send the part directly to your home or business in a few days. (This option may not be available in the HP Worldwide Limited Warranty and Technical Support guide.
26 Chapter 10 Support information These services are described in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware
If you intend to upgrade any problems setting up your computer...
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