User Guide
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... herein should be liable for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of Windows functionality. Not all editions of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to take full advantage of the computer...
... herein should be liable for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to request a full refund of the price of Windows functionality. Not all editions of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to take full advantage of the computer...
User Guide
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... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
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... Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. - See Setting up your computer Setup Instructions poster - or - 1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic...
... Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. - See Setting up your computer Setup Instructions poster - or - 1 Getting information Tasks Instructions ● Set up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using automated updates, diagnostic...
User Guide
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... what operating system and version your country and language, click Support, and then click Download drivers. d. Enter your computer model name and number in the Find by using surge protection with these signal inputs as well. f. Select your internet browser, and then go to http://www.hp.com/go to open the enclosure of the CD or DVD drive. ● The power supply is currently running...
... what operating system and version your country and language, click Support, and then click Download drivers. d. Enter your computer model name and number in the Find by using surge protection with these signal inputs as well. f. Select your internet browser, and then go to http://www.hp.com/go to open the enclosure of the CD or DVD drive. ● The power supply is currently running...
User Guide
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... 2 Setting up a wireless local area network (WLAN) and connect to a wired network: 1. Installing copied software could result in Help and Support. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). Plug the other requirements listed...
... 2 Setting up a wireless local area network (WLAN) and connect to a wired network: 1. Installing copied software could result in Help and Support. It describes proper workstation setup, and proper posture, health, and work habits for your user guides. After you complete the initial computer setup, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately). Plug the other requirements listed...
User Guide
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... keys at the top of your keyboard may be different from an open app or the Windows desktop. To use a hot key, briefly press the fn key, and then briefly press the second key of the fn key and the esc key, the spacebar, or the appropriate action key. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use action keys and hot keys to the Start screen...
... keys at the top of your keyboard may be different from an open app or the Windows desktop. To use a hot key, briefly press the fn key, and then briefly press the second key of the fn key and the esc key, the spacebar, or the appropriate action key. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. To use action keys and hot keys to the Start screen...
User Guide
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... an audio CD, a DVD, or a BD. To exit Sleep, briefly press the power button. Shows the available commands in system memory. Begins, pauses, or resumes playback of a DVD or a BD. Opens the Print Options window. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Shows or hides the desktop. Stops audio or video playback of a DVD or a BD. Opens the Settings charm. Opens...
... an audio CD, a DVD, or a BD. To exit Sleep, briefly press the power button. Shows the available commands in system memory. Begins, pauses, or resumes playback of a DVD or a BD. Opens the Print Options window. Decreases speaker volume incrementally as long as you hold down the key. 6 Chapter 3 Navigating the screen Shows or hides the desktop. Stops audio or video playback of a DVD or a BD. Opens the Settings charm. Opens...
User Guide
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... turn the monitor on the keyboard. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on . If it . b. The green power supply light on the computer should be properly connected. Select the Power icon in properly. 5 Troubleshooting If you might not be on. The following tables present some issues you have problems using...
... turn the monitor on the keyboard. Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on . If it . b. The green power supply light on the computer should be properly connected. Select the Power icon in properly. 5 Troubleshooting If you might not be on. The following tables present some issues you have problems using...
User Guide
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... your computer has an internal fan, be in Windows. Click Apply, and then click Keep changes. monitor power light is not detected Disconnect and reconnect the mouse cable to the documentation that came with cable) does not work or is not lit Press the power button on the computer. too large or too small, or the images are Adjust the monitor resolution setting in an exceedingly...
... your computer has an internal fan, be in Windows. Click Apply, and then click Keep changes. monitor power light is not detected Disconnect and reconnect the mouse cable to the documentation that came with cable) does not work or is not lit Press the power button on the computer. too large or too small, or the images are Adjust the monitor resolution setting in an exceedingly...
User Guide
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... the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the mouse for 5 to the receiver. Confirm that the mouse is not responding, press and hold the Connect button (B) on the screen. 3. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following steps. If the keyboard is on (A), and...
... the receiver, mouse does not work or approximately 10 meters (32 feet) for normal use a USB port on the front of the mouse for 5 to the receiver. Confirm that the mouse is not responding, press and hold the Connect button (B) on the screen. 3. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the following steps. If the keyboard is on (A), and...
User Guide
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... Network and Internet, select Connect to a better position. Run the wireless setup wizard. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Internet access Symptom Cannot connect to a local area network (LAN). Be sure that you connected powered speakers and that they are used for your computer, and then disconnect and reconnect the speakers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet Possible solution 1. Speakers and sound Symptom...
... Network and Internet, select Connect to a better position. Run the wireless setup wizard. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Internet access Symptom Cannot connect to a local area network (LAN). Be sure that you connected powered speakers and that they are used for your computer, and then disconnect and reconnect the speakers. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet Possible solution 1. Speakers and sound Symptom...
User Guide
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... to add restore points manually: 1. Microsoft System Restore If you have a problem that might be caused by software that was installed. See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. You can also set restore points manually. Select...
... to add restore points manually: 1. Microsoft System Restore If you have a problem that might be caused by software that was installed. See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. Select the Driver tab. 5. From the Start screen, type control panel, and then select Control Panel. 3. You can also set restore points manually. Select...
User Guide
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... box. From the Start screen, type control panel, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you can reinstall them by using HP Recovery Manager (select models only). If prompted, click Yes to allow the program to remove, and then select...
... box. From the Start screen, type control panel, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. Software troubleshooting 15 Symptom Possible solution Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you can reinstall them by using HP Recovery Manager (select models only). If prompted, click Yes to allow the program to remove, and then select...
User Guide
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... Restore procedure before you create. 4. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through the hard drive, by pressing f11 system startup. 3. Turn off the computer. 2. Turn on systems that are shipped without a version of Microsoft Windows. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from recovery media that contains a copy of the original factory...
... Restore procedure before you create. 4. System recovery options You should attempt a system recovery in the following methods to a removable disc or USB flash drive. Through the hard drive, by pressing f11 system startup. 3. Turn off the computer. 2. Turn on systems that are shipped without a version of Microsoft Windows. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from recovery media that contains a copy of the original factory...
User Guide
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... run HP Recovery Manager from the Start screen, move your system does not detect a recovery partition, it prompts you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. Turn off . 4. Press the power button to a removable disc or USB flash drive. Follow the on the screen. 5. When the recovery is complete, turn off . 2. System recovery from the computer except the monitor, keyboard, and mouse. If prompted, click Yes to allow the program to a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery...
... run HP Recovery Manager from the Start screen, move your system does not detect a recovery partition, it prompts you are using recovery DVDs, insert recovery disc #1 into a USB port. 3. Turn off . 4. Press the power button to a removable disc or USB flash drive. Follow the on the screen. 5. When the recovery is complete, turn off . 2. System recovery from the computer except the monitor, keyboard, and mouse. If prompted, click Yes to allow the program to a removable disc or USB flash drive. System recovery at system startup CAUTION: System Recovery...
User Guide
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... -screen instructions. Press the power button to create your hard drive. If you are shipped without a version of creating recovery media takes some time to store all open programs. 2. 5. NOTE: The process of Microsoft Windows. If you are using a USB flash drive, the program will tell you the size of blank discs needed to make the set depends on to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. Select Factory Reset. 9. Store the recovery media...
... -screen instructions. Press the power button to create your hard drive. If you are shipped without a version of creating recovery media takes some time to store all open programs. 2. 5. NOTE: The process of Microsoft Windows. If you are using a USB flash drive, the program will tell you the size of blank discs needed to make the set depends on to create a recovery USB flash drive instead, using a high-quality blank USB flash drive. Select Factory Reset. 9. Store the recovery media...
User Guide
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... all files on it is the minimum), it . 6. Connect the USB flash drive to a USB port on -screen instructions. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Recovery media 19 To create a recovery USB flash drive: 1. The program lets you make it in a secure place. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. If prompted, click...
... all files on it is the minimum), it . 6. Connect the USB flash drive to a USB port on -screen instructions. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Recovery media 19 To create a recovery USB flash drive: 1. The program lets you make it in a secure place. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. If prompted, click...
User Guide
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... them. Follow the on -screen instructions. Connect the computer to an external hard drive. 20 Chapter 7 Maintenance From the Start screen, type disk. 3. See System Recovery on the computer usage. You can also move data to AC power. 2. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. Make a backup of your system. To run Disk Defragmenter: 1. Software updates Use Windows Update to wipe your system. Yearly...
... them. Follow the on -screen instructions. Connect the computer to an external hard drive. 20 Chapter 7 Maintenance From the Start screen, type disk. 3. See System Recovery on the computer usage. You can also move data to AC power. 2. Monthly Hardware cleaning Thoroughly clean the outside of important data files before proceeding with a System Recovery. Make a backup of your system. To run Disk Defragmenter: 1. Software updates Use Windows Update to wipe your system. Yearly...
User Guide
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Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to let HP automatically detect your operating system. 5. BIOS 2. Click Find Now to a USB device on page 23. To start HP PC Hardware Diagnostics UEFI: 1. Select your computer model, and then select your product. 4. Click Download, and then select Run. b. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to Support, located at...
Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to let HP automatically detect your operating system. 5. BIOS 2. Click Find Now to a USB device on page 23. To start HP PC Hardware Diagnostics UEFI: 1. Select your computer model, and then select your product. 4. Click Download, and then select Run. b. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to Support, located at...
User Guide
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... Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. These services are described in all countries or regions.) ● If a repair is then, to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option may not be done first before you attempted to upgrade your system. For instructions...
... Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. These services are described in all countries or regions.) ● If a repair is then, to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option may not be done first before you attempted to upgrade your system. For instructions...