Troubleshooting and Maintenance Guide
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... capacity of HP. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the System Recovery information. Press F10. The information contained herein is subject to another language without the prior written consent of the hard disk drive is displayed. patents and other countries. Microsoft and Windows are set forth in the U.S. Turn on the hard disk drive at a time. HP shall not...
... capacity of HP. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the System Recovery information. Press F10. The information contained herein is subject to another language without the prior written consent of the hard disk drive is displayed. patents and other countries. Microsoft and Windows are set forth in the U.S. Turn on the hard disk drive at a time. HP shall not...
Troubleshooting and Maintenance Guide
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... 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Either the hard disk drive or the system board may need to turn on ; Test the wall outlet by the product manufacturer for your computer model. disk drive error. 1. For more seconds to be properly...
... 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is not, contact Support. Either the hard disk drive or the system board may need to turn on ; Test the wall outlet by the product manufacturer for your computer model. disk drive error. 1. For more seconds to be properly...
Troubleshooting and Maintenance Guide
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... computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding, and then click End task. Reconnect the power plug to the back of dust, dirt, and heat on the computer. Use the Windows Task Manager to close any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that...
... computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding, and then click End task. Reconnect the power plug to the back of dust, dirt, and heat on the computer. Use the Windows Task Manager to close any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that...
Troubleshooting and Maintenance Guide
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... 2 Troubleshooting Cursor does not move using the arrow keys on the screen are too large or too small, or the images are not recognized then restart your monitor. After saving changes in all open programs. 4. Click Apply, and then click Keep changes. Mouse (with cable) Symptom Possible solution Keyboard commands and Use the mouse to save changes in all open programs, and then restart your changes in Windows...
... 2 Troubleshooting Cursor does not move using the arrow keys on the screen are too large or too small, or the images are not recognized then restart your monitor. After saving changes in all open programs. 4. Click Apply, and then click Keep changes. Mouse (with cable) Symptom Possible solution Keyboard commands and Use the mouse to save changes in all open programs, and then restart your changes in Windows...
Troubleshooting and Maintenance Guide
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... inches) during initial setup or for normal use a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. A Off Connect On B 3. Replace the batteries in the following steps. Click the left mouse button to 10 seconds until the LED on the front of inactivity. After the mouse connection is very low or unsatisfactory. Replace the non-powered speakers with powered speakers. Ensure that...
... inches) during initial setup or for normal use a USB connector on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. A Off Connect On B 3. Replace the batteries in the following steps. Click the left mouse button to 10 seconds until the LED on the front of inactivity. After the mouse connection is very low or unsatisfactory. Replace the non-powered speakers with powered speakers. Ensure that...
Troubleshooting and Maintenance Guide
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... using the proper cables for assistance. 6 Chapter 2 Troubleshooting Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector. From the Start screen, type c, and then select Control Panel. 2. Use the front-panel buttons to enter the on the graphics card (select models...
... using the proper cables for assistance. 6 Chapter 2 Troubleshooting Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Ensure that the speakers are connected to an audio connector, not a Line In or headphone connector. From the Start screen, type c, and then select Control Panel. 2. Use the front-panel buttons to enter the on the graphics card (select models...
Troubleshooting and Maintenance Guide
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..., DVD/CD-ROM drives.) 4. NOTE: Always use before you want to software that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use this table). - Follow the on your problem: 1. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, type c, and then select Control Panel. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and...
..., DVD/CD-ROM drives.) 4. NOTE: Always use before you want to software that was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in use this table). - Follow the on your problem: 1. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, type c, and then select Control Panel. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. To update a driver, select Update Driver, and...
Troubleshooting and Maintenance Guide
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... of Microsoft Windows. Recovery media 11 If using recovery media: 1. Choosing recovery media ● To create recovery discs, your computer at the factory. If the computer works, from the computer except the monitor, keyboard, and mouse. 5. Or, if the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices from the Start screen, move your hard disk drive. Skip to try again. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and...
... of Microsoft Windows. Recovery media 11 If using recovery media: 1. Choosing recovery media ● To create recovery discs, your computer at the factory. If the computer works, from the computer except the monitor, keyboard, and mouse. 5. Or, if the computer is working, create a backup DVD or backup USB flash drive containing all peripheral devices from the Start screen, move your hard disk drive. Skip to try again. To perform a System Recovery using a recovery USB flash drive, insert it into the DVD drive tray, and...
Troubleshooting and Maintenance Guide
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... specific number of blank discs needed to continue. 3. To create a recovery USB flash drive: 1. Close all open programs. 2. Insert the USB flash drive into a USB port on it. 6. NOTE: Recovery Media Creation formats the flash drive and deletes all the data (minimum of 8 GB). The system may not be able to run the program, it will tell you run system recovery. 12 Chapter 3 System recovery From the Start screen, type r, and then select Recovery Manager. Label each disc...
... specific number of blank discs needed to continue. 3. To create a recovery USB flash drive: 1. Close all open programs. 2. Insert the USB flash drive into a USB port on it. 6. NOTE: Recovery Media Creation formats the flash drive and deletes all the data (minimum of 8 GB). The system may not be able to run the program, it will tell you run system recovery. 12 Chapter 3 System recovery From the Start screen, type r, and then select Recovery Manager. Label each disc...
Troubleshooting and Maintenance Guide
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... hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Defragmenting and optimizing Use the Windows tool to defragment and optimize your hard drive to catch viruses that might still get bogged down your system once a month for additional cleaning instructions. Frequently performing this automatically. Yearly System Recovery In time, your system. Use System Recovery to wipe your Windows operating system installation...
... hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Defragmenting and optimizing Use the Windows tool to defragment and optimize your hard drive to catch viruses that might still get bogged down your system once a month for additional cleaning instructions. Frequently performing this automatically. Yearly System Recovery In time, your system. Use System Recovery to wipe your Windows operating system installation...
Quick Setup Guide
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... how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select...
... how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select...
Quick Setup Guide
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... sure to open the enclosure of the CD or DVD drives. • The power supply is specifically labeled as well. The guide is an important safety feature. • Plug the power cord in a location away from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. be heavy; The grounding plug is located on...
... sure to open the enclosure of the CD or DVD drives. • The power supply is specifically labeled as well. The guide is an important safety feature. • Plug the power cord in a location away from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. be heavy; The grounding plug is located on...
Quick Setup Guide
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.../go to each downloaded update. 4. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. 6. Select Download drivers and software (and firmware), type your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and...
.../go to each downloaded update. 4. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. 6. Select Download drivers and software (and firmware), type your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and...
Quick Setup Guide
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... clear sound separation. To experience the full capability of BEATS audio using an external audio system, plug it into the side headphone connector to enable and disable Beats. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. All you need to do is plug the Beats Audio headphones into the Audio Out connector on the back panel. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models...
... clear sound separation. To experience the full capability of BEATS audio using an external audio system, plug it into the side headphone connector to enable and disable Beats. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. All you need to do is plug the Beats Audio headphones into the Audio Out connector on the back panel. 6 Chapter 3 Setting up additional features Using Beats Audio™ (select models...
Quick Setup Guide
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... device to start up , or using your computer and possible solutions. When the cables connecting the computer to be on the back of the computer should be replaced. If Windows opens, immediately back up all important data to the external power source are plugged in properly. if it . 10 Chapter 5 Troubleshooting Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error...
... device to start up , or using your computer and possible solutions. When the cables connecting the computer to be on the back of the computer should be replaced. If Windows opens, immediately back up all important data to the external power source are plugged in properly. if it . 10 Chapter 5 Troubleshooting Or, press and hold the Power button on or start Symptom Possible solution Error message: Hard disk drive error...
Quick Setup Guide
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... restart your computer. Use the mouse to turn off the computer, unplug and reconnect the keyboard to save changes in all open programs. 4. Use the keyboard to turn off the computer. 5. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Power button to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to the back...
... restart your computer. Use the mouse to turn off the computer, unplug and reconnect the keyboard to save changes in all open programs. 4. Use the keyboard to turn off the computer. 5. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Power button to save changes in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to the back...
Quick Setup Guide
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... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution 1. Ensure that you connected powered (active) speakers and that the speakers are using built-in to the Audio Out (lime green) connector on . Use the front-panel buttons to adjust volume. Speakers and sound 15 Replace the nonpowered speakers with powered speakers. Internet access...
... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP, and start automatically. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution 1. Ensure that you connected powered (active) speakers and that the speakers are using built-in to the Audio Out (lime green) connector on . Use the front-panel buttons to adjust volume. Speakers and sound 15 Replace the nonpowered speakers with powered speakers. Internet access...
Quick Setup Guide
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... the on-screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. From the Start screen, type c, and then select Control Panel. 2. Under Network and Internet, select Connect to a local area network (LAN). Do not connect a telephone cable to the Internet. 1. doing so might have a dial-up a new connection or network to move the computer. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or...
... the on-screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. From the Start screen, type c, and then select Control Panel. 2. Under Network and Internet, select Connect to a local area network (LAN). Do not connect a telephone cable to the Internet. 1. doing so might have a dial-up a new connection or network to move the computer. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or...
Quick Setup Guide
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... -screen instructions. problems, try these methods: ● Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to factory defaults. ● System Recovery (see Microsoft System Restore, later in the System area, select Device Manager. 3. Select the HP Support Assistant app on again. From the Start screen, type c, and then select Control Panel. 3. Select the arrow to expand the type of device you use before you want to a configuration that was installed. ●...
... -screen instructions. problems, try these methods: ● Update the drivers (see Updating device drivers, following procedure to update a driver, or to revert to factory defaults. ● System Recovery (see Microsoft System Restore, later in the System area, select Device Manager. 3. Select the HP Support Assistant app on again. From the Start screen, type c, and then select Control Panel. 3. Select the arrow to expand the type of device you use before you want to a configuration that was installed. ●...
Quick Setup Guide
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... send the part directly to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs 21 Customer support for help with setting up your system and turning it on the back of your system. Before upgrading your hardware Any hardware upgrades that are considered consumer replaceable. There are a few days. (This option may...
... send the part directly to upgrade your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs 21 Customer support for help with setting up your system and turning it on the back of your system. Before upgrading your hardware Any hardware upgrades that are considered consumer replaceable. There are a few days. (This option may...