Getting Started Guide
Page 26
... all latches and covers turned on and printer. software CD in the • If the computer cannot recognize the HP Windows Device Manager. the tray and is not jammed in good working properly. drivers have while setting up . 4. Problems installing the software • Before installing software, make Windows and are closed properly. plain, white, unused...
... all latches and covers turned on and printer. software CD in the • If the computer cannot recognize the HP Windows Device Manager. the tray and is not jammed in good working properly. drivers have while setting up . 4. Problems installing the software • Before installing software, make Windows and are closed properly. plain, white, unused...
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
Page 9
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
Page 34
... these steps: 1. To clean the scanner glass 1. Open the System Preferences and then select Print & Fax. 2. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click Installed from the drop-down performance, degrade the quality...
... these steps: 1. To clean the scanner glass 1. Open the System Preferences and then select Print & Fax. 2. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click Installed from the drop-down performance, degrade the quality...
User Guide
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... (Windows) 1. Perform two-sided printing (Mac OS X) NOTE: Follow these instructions to enable two-sided printing and to enable and set up the printer's ...printer that is enabled in -One series printer. NOTE: The printer driver does not support manual duplexing. A duplexer is installed correctly. For more information, see Guidelines for printing on the printer. Print your mobile device service and the printer..., see www.hp.com/go/ePrintCenter. Print on both sides of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Two-sided printing requires an HP Automatic Two-sided...
... (Windows) 1. Perform two-sided printing (Mac OS X) NOTE: Follow these instructions to enable two-sided printing and to enable and set up the printer's ...printer that is enabled in -One series printer. NOTE: The printer driver does not support manual duplexing. A duplexer is installed correctly. For more information, see Guidelines for printing on the printer. Print your mobile device service and the printer..., see www.hp.com/go/ePrintCenter. Print on both sides of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Two-sided printing requires an HP Automatic Two-sided...
User Guide
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...following web site: https://launchpad.net/hplip. NOTE: HP does not provide telephone support for Windows or Mac OS X. All support is provided online at the following information: • Model number (for more information, see Finding the printer model number) • Serial number (located on... Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to the HP Web site at time of the computer and the printer. Chapter 9 Obtain electronic support To find...
...following web site: https://launchpad.net/hplip. NOTE: HP does not provide telephone support for Windows or Mac OS X. All support is provided online at the following information: • Model number (for more information, see Finding the printer model number) • Serial number (located on... Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to the HP Web site at time of the computer and the printer. Chapter 9 Obtain electronic support To find...
User Guide
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... time to dry before handling the printouts. Make sure the cable connections at both ends are not suitable for use HP Premium Paper designed for transparencies. Check the media type • Some types of your document, if available. If ...Ink is not filling the text or graphics completely Check the media type Some media types are secure. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using ...can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X).
... time to dry before handling the printouts. Make sure the cable connections at both ends are not suitable for use HP Premium Paper designed for transparencies. Check the media type • Some types of your document, if available. If ...Ink is not filling the text or graphics completely Check the media type Some media types are secure. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using ...can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X).
User Guide
Page 140
...a problem Sometimes, turning off the router, printer, and your printer supports Ethernet networking, make sure it back on in the printer driver match the printer IP address: 1. Solve wireless problems If the printer is unable to communicate with the printer, make sure that the network ports created in...network configuration page. Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the...
...a problem Sometimes, turning off the router, printer, and your printer supports Ethernet networking, make sure it back on in the printer driver match the printer IP address: 1. Solve wireless problems If the printer is unable to communicate with the printer, make sure that the network ports created in...network configuration page. Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the...
User Guide
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...is working correctly, Built-in Ethernet appears in the window. Advanced wireless troubleshooting If you still do not have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that the printer is connected to your network • Step 3: Check...that blinks. For more information, click the Help button in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step...
...is working correctly, Built-in Ethernet appears in the window. Advanced wireless troubleshooting If you still do not have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that the printer is connected to your network • Step 3: Check...that blinks. For more information, click the Help button in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step...
User Guide
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.... 2. Do one of the printer driver in the window that appears, click Start Jobs. If you are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you continue to Settings, and then click Printers or Printers and Faxes. - Step 4: Make sure the printer is set as you install the HP software...
.... 2. Do one of the printer driver in the window that appears, click Start Jobs. If you are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you continue to Settings, and then click Printers or Printers and Faxes. - Step 4: Make sure the printer is set as you install the HP software...
User Guide
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...one icon in which a WAP is set up your network or the router manufacturer for a port in the print queue. 2. After the service restarts, try using the printer over the network, your printer over the network again. Or Click Start, click Control Panel, and then double-click Printers...-click the printer icon for the version of the printer driver that is connected wirelessly: a. Scroll down the list of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. If you have the hardware address of the printer driver that is ...
...one icon in which a WAP is set up your network or the router manufacturer for a port in the print queue. 2. After the service restarts, try using the printer over the network, your printer over the network again. Or Click Start, click Control Panel, and then double-click Printers...-click the printer icon for the version of the printer driver that is connected wirelessly: a. Scroll down the list of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. If you have the hardware address of the printer driver that is ...
User Guide
Page 149
... down firmly on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure... printheads and ink cartridges • Make sure that your computer, and reinstall the printer driver. Troubleshoot installation issues If the following topics do not help, see HP support for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables...
... down firmly on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure... printheads and ink cartridges • Make sure that your computer, and reinstall the printer driver. Troubleshoot installation issues If the following topics do not help, see HP support for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables...
User Guide
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... box and make sure that you are closed or disabled for computers running Windows, make sure that the network ports created in the CD-ROM drive, inspect the installation CD for your operating system. • Before installing HP software, make sure that all of the "General network troubleshooting" conditions are...address listed on the network configuration page. ƕ Click OK twice to save the settings and close the dialog boxes. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again.
... box and make sure that you are closed or disabled for computers running Windows, make sure that the network ports created in the CD-ROM drive, inspect the installation CD for your operating system. • Before installing HP software, make sure that all of the "General network troubleshooting" conditions are...address listed on the network configuration page. ƕ Click OK twice to save the settings and close the dialog boxes. You can download the printer driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again.
User Guide
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...Photo media Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using the...paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets Set ...
...Photo media Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using the...paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets Set ...
User Guide
Page 234
..., try the next solution. For more information about ink cartridge warranty, see Load media. 230 Errors (Windows) NOTE: If your cartridge is still under warranty, contact HP support for jams. For more information, see Ink cartridge warranty information. If the problem persists after you... solutions. For more information, see Load media. Solutions are listed in the printer driver, and then print the document again. Solution 2: Install the ink cartridges correctly Make sure all of the printer that holds the ink cartridges). For more information, seeOrder printing supplies online. ...
..., try the next solution. For more information about ink cartridge warranty, see Load media. 230 Errors (Windows) NOTE: If your cartridge is still under warranty, contact HP support for jams. For more information, see Ink cartridge warranty information. If the problem persists after you... solutions. For more information, see Load media. Solutions are listed in the printer driver, and then print the document again. Solution 2: Install the ink cartridges correctly Make sure all of the printer that holds the ink cartridges). For more information, seeOrder printing supplies online. ...
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
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... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
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... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...