Getting Started Guide
Page 26
...you are using a sure that all other lights on and printer. drivers have not been disabled in the CD drive, inspect the HP software CD for damage. If you might have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the...8226; If the computer cannot recognize the HP Windows Device Manager. plain, white, unused A4- also download the HP software from home screen and that all packing tape and • Make sure the printer is on outside and inside the printer. When the printer is first • Make sure that no...
...you are using a sure that all other lights on and printer. drivers have not been disabled in the CD drive, inspect the HP software CD for damage. If you might have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the...8226; If the computer cannot recognize the HP Windows Device Manager. plain, white, unused A4- also download the HP software from home screen and that all packing tape and • Make sure the printer is on outside and inside the printer. When the printer is first • Make sure that no...
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
Page 9
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
Page 34
... . Select the Device Settings tab. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you install the printer software. Click the accessory that you want to turn on accessories on Macintosh computers The Mac OS automatically turns on Windows computers 1. Click the Driver tab. 4. Select the options you add a new...
... . Select the Device Settings tab. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you install the printer software. Click the accessory that you want to turn on accessories on Macintosh computers The Mac OS automatically turns on Windows computers 1. Click the Driver tab. 4. Select the options you add a new...
User Guide
Page 45
...HP Officejet Pro 8500A (A910) e-All-in the printer driver. Print on the printer's control panel to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to a printer... that could be installed on both sides (duplexing) 41 NOTE: The printer driver does not support manual duplexing. A duplexer is enabled in -One series printer... (Windows) 1. For more information, see Guidelines for printing on the printer. ...
...HP Officejet Pro 8500A (A910) e-All-in the printer driver. Print on the printer's control panel to you or sitting thousands of miles away. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that is connected to a printer... that could be installed on both sides (duplexing) 41 NOTE: The printer driver does not support manual duplexing. A duplexer is enabled in -One series printer... (Windows) 1. For more information, see Guidelines for printing on the printer. ...
User Guide
Page 92
... printing problems. For more information, see www.hp.com/support. HP support by using these operating systems, see Finding the printer model number) • Serial number (located on calling for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. Be prepared to... The HPLIP Web site does not provide support for HP software updates. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region,...
... printing problems. For more information, see www.hp.com/support. HP support by using these operating systems, see Finding the printer model number) • Serial number (located on calling for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. Be prepared to... The HPLIP Web site does not provide support for HP software updates. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region,...
User Guide
Page 100
...tray matches the media type selected in the printer driver, power cycle the printer, and then print the document. If the printer does not return to dry before handling the printouts. If you print documents that use HP Premium Paper designed for the printer to return to a poor cable connection. ...documents from the print spooler. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If the problem persists, turn the printer off, disconnect the cable from the printer, turn on and not flashing, reconnect the cable. Check the media type •...
...tray matches the media type selected in the printer driver, power cycle the printer, and then print the document. If the printer does not return to dry before handling the printouts. If you print documents that use HP Premium Paper designed for the printer to return to a poor cable connection. ...documents from the print spooler. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If the problem persists, turn the printer off, disconnect the cable from the printer, turn on and not flashing, reconnect the cable. Check the media type •...
User Guide
Page 140
...the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the router and the printer, ...8226; Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the printer driver match the printer IP address: 1. Sometimes, turning off the power and then turning it...double-click Printers. 3. Chapter 9 Network port created does not match printer IP address (Windows) If you are unable to connect, turn off the router, printer, and your printer supports Ethernet...
...the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the router and the printer, ...8226; Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the printer driver match the printer IP address: 1. Sometimes, turning off the power and then turning it...double-click Printers. 3. Chapter 9 Network port created does not match printer IP address (Windows) If you are unable to connect, turn off the router, printer, and your printer supports Ethernet...
User Guide
Page 141
... section and are on a Macintosh computer, click System Preferences in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: ... Check to see if the indicator lights are still unable to connect to your printer to the wireless network, try reconnecting the Ethernet cable to your computer. If the lights are two indicator lights, one that is on , try the following suggestions in the order presented: •...
... section and are on a Macintosh computer, click System Preferences in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: ... Check to see if the indicator lights are still unable to connect to your printer to the wireless network, try reconnecting the Ethernet cable to your computer. If the lights are two indicator lights, one that is on , try the following suggestions in the order presented: •...
User Guide
Page 144
...see if the printer is Paused, right-click the printer, and click Resume Printing. 4. Click Start, point to work with printers. To check the printer's status, complete the following , depending on your firewall might create a second version of the following steps: Windows 1. Do one of the printer driver in Details view,...you can use the printer after performing the steps above but are still unable to use the printer, your computer are able to access the EWS, but find that appears, click Start Jobs. If you have the HP software installed, you install the HP software again, the ...
...see if the printer is Paused, right-click the printer, and click Resume Printing. 4. Click Start, point to work with printers. To check the printer's status, complete the following , depending on your firewall might create a second version of the following steps: Windows 1. Do one of the printer driver in Details view,...you can use the printer after performing the steps above but are still unable to use the printer, your computer are able to access the EWS, but find that appears, click Start Jobs. If you have the HP software installed, you install the HP software again, the ...
User Guide
Page 145
...more than one icon in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the default. 1. Double-click Services and Applications, and then click Services. 4. Scroll down the list of the printer driver that is running (Windows only) To restart the HP Network Device... Support service 1. After the service restarts, try using the printer over the network, your network or the router manufacturer for the version...
...more than one icon in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the default. 1. Double-click Services and Applications, and then click Services. 4. Scroll down the list of the printer driver that is running (Windows only) To restart the HP Network Device... Support service 1. After the service restarts, try using the printer over the network, your network or the router manufacturer for the version...
User Guide
Page 149
...the printer driver. Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer ...one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer...
...the printer driver. Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer ...one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer...
User Guide
Page 150
... Problems connecting to a wired network • If the Network light on the printer control panel does not turn on, make sure that all other programs are closed or disabled for computers running Windows, make sure that the network ports created in the dialog box to match the... correct HP software for your operating system. • Before installing HP software, make sure that all of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. You can download the printer driver from the HP Web site (www.hp.com/...
... Problems connecting to a wired network • If the Network light on the printer control panel does not turn on, make sure that all other programs are closed or disabled for computers running Windows, make sure that the network ports created in the dialog box to match the... correct HP software for your operating system. • Before installing HP software, make sure that all of the "General network troubleshooting" conditions are met. • Though it matches the IP address listed on the network configuration page. You can download the printer driver from the HP Web site (www.hp.com/...
User Guide
Page 167
... Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using..., the minimum top and bottom margins must match (or exceed) these media types. Executive U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets ...
... Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using..., the minimum top and bottom margins must match (or exceed) these media types. Executive U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets ...
User Guide
Page 234
... to clear the jam, check the following solutions. For more information, see Load media. 230 Errors (Windows) Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most likely solution first. Gently pull open the... printing supplies online. NOTE: If your cartridge is still under warranty, contact HP support for jams. For more information about ink cartridge warranty, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. Before you try to ensure proper contact...
... to clear the jam, check the following solutions. For more information, see Load media. 230 Errors (Windows) Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in order, with the most likely solution first. Gently pull open the... printing supplies online. NOTE: If your cartridge is still under warranty, contact HP support for jams. For more information about ink cartridge warranty, see Clear jams. Paper Jam Paper has become jammed in the printer driver, and then print the document again. Before you try to ensure proper contact...
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
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... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
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... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...