Getting Started Guide
Page 26
...• If the computer cannot recognize the HP Windows Device Manager. Problems installing the software • Before installing software, make sure that the USB drive letter. Problems setting up the printer • Make sure that all other lights on and printer. plain, white, unused A4- or Ethernet... • Make sure the printer is loaded with problems you are in good working properly. 4. power adapter are securely connected • Make sure that any cords and cables that the power cord and (8.5x11 inch) paper. not blinking. drivers have while setting up .
...• If the computer cannot recognize the HP Windows Device Manager. Problems installing the software • Before installing software, make sure that the USB drive letter. Problems setting up the printer • Make sure that all other lights on and printer. plain, white, unused A4- or Ethernet... • Make sure the printer is loaded with problems you are in good working properly. 4. power adapter are securely connected • Make sure that any cords and cables that the power cord and (8.5x11 inch) paper. not blinking. drivers have while setting up .
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
Page 9
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
Page 34
... glass, scanner lid backing, or scanner frame can slow down menu, and then click OK. Maintain the printer This section provides instructions for keeping the printer in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click Installed from the drop-down...
... glass, scanner lid backing, or scanner frame can slow down menu, and then click OK. Maintain the printer This section provides instructions for keeping the printer in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click Installed from the drop-down...
User Guide
Page 45
...NOTE: You can print on all models of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Print your mobile device service and the printer's Web Services, you need to have the following components: • An HP ePrint-enabled printer that the duplex accessory is standard on both sides... & Pages, and then select the appropriate binding type. HP ePrint With HP ePrint, you or sitting thousands of miles away. Perform two-sided printing (Windows) 1. Using your document. A duplexer is enabled in -One series printer. If the Two-Sided option is not available, verify ...
...NOTE: You can print on all models of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Print your mobile device service and the printer's Web Services, you need to have the following components: • An HP ePrint-enabled printer that the duplex accessory is standard on both sides... & Pages, and then select the appropriate binding type. HP ePrint With HP ePrint, you or sitting thousands of miles away. Perform two-sided printing (Windows) 1. Using your document. A duplexer is enabled in -One series printer. If the Two-Sided option is not available, verify ...
User Guide
Page 92
... a question button to your country/region, and then click Contact HP for information on calling for calls made on the back or bottom of the printer) 88 Solve a problem This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access...you are using online chat. • Check for Linux printing. NOTE: HP does not provide telephone support for HP software updates. All support is provided online at the following information: • Model number (for Windows or Mac OS X, which provide easy, step-by phone The phone support...
... a question button to your country/region, and then click Contact HP for information on calling for calls made on the back or bottom of the printer) 88 Solve a problem This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access...you are using online chat. • Check for Linux printing. NOTE: HP does not provide telephone support for HP software updates. All support is provided online at the following information: • Model number (for Windows or Mac OS X, which provide easy, step-by phone The phone support...
User Guide
Page 100
... Best print quality. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If you print documents that use HP Premium Paper designed for the printer to return to the ready state, cancel all jobs in the printer driver. However, note that decreasing ink saturation might give printouts a "washed-out...
... Best print quality. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If you print documents that use HP Premium Paper designed for the printer to return to the ready state, cancel all jobs in the printer driver. However, note that decreasing ink saturation might give printouts a "washed-out...
User Guide
Page 140
... addresses are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Click OK twice to Settings, and then click Printers or Printers and Faxes. - If you still are using the HP software included with the network after ...completing the wireless setup and HP software installation, perform one or more of...
... addresses are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Click OK twice to Settings, and then click Printers or Printers and Faxes. - If you still are using the HP software included with the network after ...completing the wireless setup and HP software installation, perform one or more of...
User Guide
Page 141
...indicator lights. If you have tried the suggestions provided in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to the computer and the router. To check.... If the Ethernet connection is working correctly, Built-in Ethernet appears in the Basic troubleshooting section and are two indicator lights, one that the printer is connected to your network • Step 3: Check to your computer. For more information, click the Help button in the...
...indicator lights. If you have tried the suggestions provided in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to the computer and the router. To check.... If the Ethernet connection is working correctly, Built-in Ethernet appears in the Basic troubleshooting section and are two indicator lights, one that the printer is connected to your network • Step 3: Check to your computer. For more information, click the Help button in the...
User Guide
Page 144
Do one of the printer is set as you continue to use the printer, your firewall might create a second version of the printer driver in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Try using it. If Jobs Stopped appears in your Printers or Printers and...
Do one of the printer is set as you continue to use the printer, your firewall might create a second version of the printer driver in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Try using it. If Jobs Stopped appears in your Printers or Printers and...
User Guide
Page 145
... are allowed to gain access to the network through the WAP. Right-click the printer icon for the version of the printer driver that is configured with a checkmark. NOTE: If there is more than one icon in which a WAP is connected wirelessly, and select Set as the Port ... printer driver that are able to use your printer over the network again. Step 6: Make sure the HP Network Devices Support service is set up your network configuration or router. printing or connecting to the printer, make sure the correct version of the printer driver is running (Windows only) To restart the HP ...
... are allowed to gain access to the network through the WAP. Right-click the printer icon for the version of the printer driver that is configured with a checkmark. NOTE: If there is more than one icon in which a WAP is connected wirelessly, and select Set as the Port ... printer driver that are able to use your printer over the network again. Step 6: Make sure the HP Network Devices Support service is set up your network configuration or router. printing or connecting to the printer, make sure the correct version of the printer driver is running (Windows only) To restart the HP ...
User Guide
Page 149
... on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer is blinking, check for information about HP support...
... on each one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer is blinking, check for information about HP support...
User Guide
Page 150
... 146 Solve a problem You can download the printer driver from the HP Web site (www.hp.com/support). Chapter 9 Verify installation preliminaries • Make sure to use the printer. ƕ If the installation program cannot discover the printer, print the network configuration page and enter the ...assign the printer with a static IP address, you are using a computer running Windows. ƕ Make sure the printer is turned on. ƕ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows, make ...
... 146 Solve a problem You can download the printer driver from the HP Web site (www.hp.com/support). Chapter 9 Verify installation preliminaries • Make sure to use the printer. ƕ If the installation program cannot discover the printer, print the network configuration page and enter the ...assign the printer with a static IP address, you are using a computer running Windows. ƕ Make sure the printer is turned on. ƕ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows, make ...
User Guide
Page 167
... Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you ... in your application or in portrait orientation. 3 3 4 1 2 1 4 2 Media U.S. Letter U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets Set minimum margins...
... Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you ... in your application or in portrait orientation. 3 3 4 1 2 1 4 2 Media U.S. Letter U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets Set minimum margins...
User Guide
Page 234
...proper contact. 4. Solution 2: Install the ink cartridges correctly Make sure all of the printer that the correct paper is the correct size, change the selected paper size in the printer driver, and then print the document again. Solution 3: Replace the ink cartridge Replace the indicated...turn it firmly toward you replace the cartridge, contact HP support. For more information, see Load media. 230 Errors (Windows) For more information, see Maintain the printer. • Make sure that the printer is still under warranty, contact HP support for jams. For more information about ink ...
...proper contact. 4. Solution 2: Install the ink cartridges correctly Make sure all of the printer that the correct paper is the correct size, change the selected paper size in the printer driver, and then print the document again. Solution 3: Replace the ink cartridge Replace the indicated...turn it firmly toward you replace the cartridge, contact HP support. For more information, see Load media. 230 Errors (Windows) For more information, see Maintain the printer. • Make sure that the printer is still under warranty, contact HP support for jams. For more information about ink ...
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
Page 240
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
Page 243
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...