Getting Started Guide
Page 26
... are lit or • Make sure that the printer is first • Make sure that all latches and covers turned on, it takes approximately 45 are closed properly. software CD in the • If the computer cannot recognize the HP Windows Device Manager. plain, white, unused A4- not ...4. power adapter are securely connected • Make sure that any cords and cables that you are in order. drivers have not been disabled in the CD drive, inspect the HP software CD for damage. or Ethernet cable) are using a sure that you type, make sure that the power...
... are lit or • Make sure that the printer is first • Make sure that all latches and covers turned on, it takes approximately 45 are closed properly. software CD in the • If the computer cannot recognize the HP Windows Device Manager. plain, white, unused A4- not ...4. power adapter are securely connected • Make sure that any cords and cables that you are in order. drivers have not been disabled in the CD drive, inspect the HP software CD for damage. or Ethernet cable) are using a sure that you type, make sure that the power...
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
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... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
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... Get started Click the Driver tab. 4. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you want to Settings, and then click Printers or Printers and Faxes. - If you want to a certain page size. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn...
... Get started Click the Driver tab. 4. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you want to Settings, and then click Printers or Printers and Faxes. - If you want to a certain page size. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn...
User Guide
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...even pages. A duplexer is standard on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. NOTE: You can perform manual duplexing by using an Ethernet cable or wireless ... Print on the printer's control panel to the Copies and Collated options. Make sure the duplexer is enabled in -One series printer. Mac OS 10.5. HP ePrint With HP ePrint, you can... (either using the duplexer. Perform two-sided printing (Windows) 1. For more information, see Guidelines for printing on the printer. Perform two-sided printing (Mac OS X) NOTE: ...
...even pages. A duplexer is standard on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. NOTE: You can perform manual duplexing by using an Ethernet cable or wireless ... Print on the printer's control panel to the Copies and Collated options. Make sure the duplexer is enabled in -One series printer. Mac OS 10.5. HP ePrint With HP ePrint, you can... (either using the duplexer. Perform two-sided printing (Windows) 1. For more information, see Guidelines for printing on the printer. Perform two-sided printing (Mac OS X) NOTE: ...
User Guide
Page 92
...also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to begin the support process. Different rates may obtain assistance from the HP software for Windows or Mac OS X, ...the computer and the printer. The HPLIP Web site does not provide support for mobile phones. NOTE: HP does not provide telephone support for more information, see Printer management tools. All support is provided online at www.hp.com/ support. HP support by printer, country/region, and...
...also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to begin the support process. Different rates may obtain assistance from the HP software for Windows or Mac OS X, ...the computer and the printer. The HPLIP Web site does not provide support for mobile phones. NOTE: HP does not provide telephone support for more information, see Printer management tools. All support is provided online at www.hp.com/ support. HP support by printer, country/region, and...
User Guide
Page 100
...is not filling the text or graphics completely Check the media type Some media types are not suitable for use HP Premium Paper designed for printing vivid color documents. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using ... is smearing Check the print settings • When you can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X). When the Power light is especially true for the printer to return to the ready state, cancel all jobs in the...
...is not filling the text or graphics completely Check the media type Some media types are not suitable for use HP Premium Paper designed for printing vivid color documents. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using ... is smearing Check the print settings • When you can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X). When the Power light is especially true for the printer to return to the ready state, cancel all jobs in the...
User Guide
Page 140
Chapter 9 Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Click Start, point to save the settings and close the dialog boxes. Compare the IP .... or Click Start, click Control Panel, and then double-click Printers. 3. If you still are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
Chapter 9 Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Click Start, point to save the settings and close the dialog boxes. Compare the IP .... or Click Start, click Control Panel, and then double-click Printers. 3. If you still are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
User Guide
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...your computer. If Built-in Ethernet does not appear in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step... 1: Make sure your computer is working correctly, Built-in Ethernet appears in the list, there might help solve the problem. NOTE: Macintosh computers do not see if the indicator lights are two indicator lights, one...
...your computer. If Built-in Ethernet does not appear in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step... 1: Make sure your computer is working correctly, Built-in Ethernet appears in the list, there might help solve the problem. NOTE: Macintosh computers do not see if the indicator lights are two indicator lights, one...
User Guide
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... in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. If you are able to access the EWS, but find that appears, click Start Jobs. Step 4: Make sure the printer is online ... Solve a problem If the printers on the printer status: a. Select the printer, and the click Print Queue. 3. Do one of the printer is Paused, right-click the printer, and click Resume Printing. 4. If you still cannot use the printer over the network. If the printer is paused or offline, preventing...
... in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. If you are able to access the EWS, but find that appears, click Start Jobs. Step 4: Make sure the printer is online ... Solve a problem If the printers on the printer status: a. Select the printer, and the click Print Queue. 3. Do one of the printer is Paused, right-click the printer, and click Resume Printing. 4. If you still cannot use the printer over the network. If the printer is paused or offline, preventing...
User Guide
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... manufacturer for a port in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Determine if the version of the printer driver that are able to the checkmark. 3. b. Step 6: Make sure the HP Network Devices Support service is connected wirelessly...Defaults, or Printing Preferences. On the Ports tab, look for help. NOTE: If there is more than one icon in which a WAP is set up your printer over the network again. Double-click Services and Applications, and then click Services. 4. After the service restarts,...
... manufacturer for a port in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Determine if the version of the printer driver that are able to the checkmark. 3. b. Step 6: Make sure the HP Network Devices Support service is connected wirelessly...Defaults, or Printing Preferences. On the Ports tab, look for help. NOTE: If there is more than one icon in which a WAP is set up your printer over the network again. Double-click Services and Applications, and then click Services. 4. After the service restarts,...
User Guide
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...one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer ... the Ready light, which should be on. HP software installation suggestions Check the computer system • Make sure that your computer, and reinstall the printer driver. Restart your computer is connected securely to both the printer and to ensure proper contact. Troubleshoot installation issues...
...one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer ... the Ready light, which should be on. HP software installation suggestions Check the computer system • Make sure that your computer, and reinstall the printer driver. Restart your computer is connected securely to both the printer and to ensure proper contact. Troubleshoot installation issues...
User Guide
Page 150
...the CD-ROM drive that you type, make sure that you are using a computer running Windows. ƕ Make sure the printer is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as the computers that... sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - You can download the printer driver from the HP Web site (www.hp.com/support). Problems connecting to a wired network...
...the CD-ROM drive that you type, make sure that you are using a computer running Windows. ƕ Make sure the printer is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as the computers that... sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - You can download the printer driver from the HP Web site (www.hp.com/support). Problems connecting to a wired network...
User Guide
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...margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If...4 2 Media U.S. (continued) Tray Automatic Document Feeder Type Paper Weight 60 to 75 g/m2 (16 to the printer specifications. Printer specifications 163 Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 ...
...margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If...4 2 Media U.S. (continued) Tray Automatic Document Feeder Type Paper Weight 60 to 75 g/m2 (16 to the printer specifications. Printer specifications 163 Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 ...
User Guide
Page 234
... type selected in the printer driver does not match the paper loaded in the printer. The cartridge cradle cannot move Something is resolved. • Solution 1: Turn the printer off and on •... 4: Replace the ink cartridge Solution 1: Turn the printer off and on again. For more information, see Load media. 230 Errors (Windows) Close the ink cartridge cover and check if the... replace the cartridge, contact HP support. For more information, seeHP support. For more information, seeOrder printing supplies online. For more information, see Maintain the printer. • Make sure that...
... type selected in the printer driver does not match the paper loaded in the printer. The cartridge cradle cannot move Something is resolved. • Solution 1: Turn the printer off and on •... 4: Replace the ink cartridge Solution 1: Turn the printer off and on again. For more information, see Load media. 230 Errors (Windows) Close the ink cartridge cover and check if the... replace the cartridge, contact HP support. For more information, seeHP support. For more information, seeOrder printing supplies online. For more information, see Maintain the printer. • Make sure that...
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
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... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
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... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...