User Guide
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......12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...Load an original on the scanner glass 21 Load an original in the automatic document feeder (ADF 22 Load media ...23 Load standard-size media 23 Load envelopes ...24 Load cards and photo paper 25 Load transparencies ...26 Load custom-size media 26 Insert a memory...
......12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...Load an original on the scanner glass 21 Load an original in the automatic document feeder (ADF 22 Load media ...23 Load standard-size media 23 Load envelopes ...24 Load cards and photo paper 25 Load transparencies ...26 Load custom-size media 26 Insert a memory...
User Guide
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...are blank ...110 Documents are missing or faded 110 Size is reduced ...110 Copy quality is poor ...111 Copy defects are apparent 111 The printer prints half a page, then ejects the paper 112 Paper mismatch ...112 Solve scan problems ...112 Scanner did nothing ...112 Scan takes too long ...113...fax problems ...116 The fax test failed ...116 Solve problems using HP Web sites and services 129 Solve problems using HP Web services 129 Solve problems using HP Web sites 130 Solve HP Digital Solutions problems 130 Solving HP Direct Digital Filing problems 130 Common problems 130 Unable to scan ...
...are blank ...110 Documents are missing or faded 110 Size is reduced ...110 Copy quality is poor ...111 Copy defects are apparent 111 The printer prints half a page, then ejects the paper 112 Paper mismatch ...112 Solve scan problems ...112 Scanner did nothing ...112 Scan takes too long ...113...fax problems ...116 The fax test failed ...116 Solve problems using HP Web sites and services 129 Solve problems using HP Web services 129 Solve problems using HP Web sites 130 Solve HP Digital Solutions problems 130 Solving HP Direct Digital Filing problems 130 Common problems 130 Unable to scan ...
User Guide
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...models only). For more information, see Media specifications. • Load only one of the shopping links on the scanner glass 21 If prompted, select your country/region, follow the prompts to select your printer, and then click one type of media at a time into a tray or automatic document feeder ... English only. or A4-size originals by loading them on the scanner glass You can copy, scan, or fax up to Letter- For more information, see Maintain the printer. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save...
...models only). For more information, see Media specifications. • Load only one of the shopping links on the scanner glass 21 If prompted, select your country/region, follow the prompts to select your printer, and then click one type of media at a time into a tray or automatic document feeder ... English only. or A4-size originals by loading them on the scanner glass You can copy, scan, or fax up to Letter- For more information, see Maintain the printer. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save...
User Guide
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... photos in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed using the ADF. You must load your photos... the ADF. Chapter 1 To load an original on the scanner glass Use these steps to the engraved guides along the edge of the glass. 3. Lift the scanner lid. 2. this might cause damage to your originals on ... Get started NOTE: Some features, such as the Fit to load an original on the printer model. Load an original in the ADF; The document feeder tray holds a maximum of 35 or...
... photos in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed using the ADF. You must load your photos... the ADF. Chapter 1 To load an original on the scanner glass Use these steps to the engraved guides along the edge of the glass. 3. Lift the scanner lid. 2. this might cause damage to your originals on ... Get started NOTE: Some features, such as the Fit to load an original on the printer model. Load an original in the ADF; The document feeder tray holds a maximum of 35 or...
User Guide
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..., and affect the accuracy of special features such as fitting copies to Settings, and then click Printers or Printers and Faxes. - To clean the scanner glass 1. Click Start, point to a certain page size. Click the Driver tab. 4. Turn the printer off . 2. If you add a new accessory later, follow these maintenance procedures as necessary. • Clean...
..., and affect the accuracy of special features such as fitting copies to Settings, and then click Printers or Printers and Faxes. - To clean the scanner glass 1. Click Start, point to a certain page size. Click the Driver tab. 4. Turn the printer off . 2. If you add a new accessory later, follow these maintenance procedures as necessary. • Clean...
User Guide
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... panel. NOTE: If you are copying a photo, place the photo on the scanner glass face down on the scanner glass or face up in the printer's memory until the copying finishes. To start the copy job, touch one of paper types and sizes. 5 Copy You can produce high-quality color and grayscale copies on a variety...
... panel. NOTE: If you are copying a photo, place the photo on the scanner glass face down on the scanner glass or face up in the printer's memory until the copying finishes. To start the copy job, touch one of paper types and sizes. 5 Copy You can produce high-quality color and grayscale copies on a variety...
User Guide
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...), make sure that the originals have been set from the printer control panel to reduce the scanned image. See Media specifications for more information. • Check the settings The quality setting of the copy depends on the scanner glass, not the ADF. Use the Copy menu to adjust...the original is reduced • The reduce/enlarge or other copy feature might have been loaded correctly. Chapter 9 Copies are for normal size. • The HP software settings might be set to reduce the scanned image. For more information. • Check the settings The contrast setting might be ...
...), make sure that the originals have been set from the printer control panel to reduce the scanned image. See Media specifications for more information. • Check the settings The quality setting of the copy depends on the scanner glass, not the ADF. Use the Copy menu to adjust...the original is reduced • The reduce/enlarge or other copy feature might have been loaded correctly. Chapter 9 Copies are for normal size. • The HP software settings might be set to reduce the scanned image. For more information. • Check the settings The contrast setting might be ...
User Guide
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...Paper mismatch Check the settings Verify that the original is poor • Scan defects are apparent Scanner did nothing • Scan takes too long • Part of non-HP ink cartridges. Wait until the printer reaches the READY state. 112 Solve a problem Chapter 9 • Large, black typefaces ... the correct ink cartridges are installed and the ink cartridges are starting the scan from a computer, see HP support for troubleshooting information. • Scanner did nothing • Check the original Make sure that the loaded media size and type matches the control panel settings.
...Paper mismatch Check the settings Verify that the original is poor • Scan defects are apparent Scanner did nothing • Scan takes too long • Part of non-HP ink cartridges. Wait until the printer reaches the READY state. 112 Solve a problem Chapter 9 • Large, black typefaces ... the correct ink cartridges are installed and the ink cartridges are starting the scan from a computer, see HP support for troubleshooting information. • Scanner did nothing • Check the original Make sure that the loaded media size and type matches the control panel settings.
User Guide
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...combined characters, "rn" might appear as a graphic, it is higher than the one that does not perform OCR tasks. Try adjusting the settings before you set the ...more information, see Load an original on the scanner glass. ƕ The OCR program might not recognize text that you are using the HP Printer Software, the default settings in larger files. Scan...scanner glass. To obtain good results, do not use a resolution that you scanned the document from the ADF, try enhancing the image after you scan the original. • Check the settings ƕ Make sure that the input media size...
...combined characters, "rn" might appear as a graphic, it is higher than the one that does not perform OCR tasks. Try adjusting the settings before you set the ...more information, see Load an original on the scanner glass. ƕ The OCR program might not recognize text that you are using the HP Printer Software, the default settings in larger files. Scan...scanner glass. To obtain good results, do not use a resolution that you scanned the document from the ADF, try enhancing the image after you scan the original. • Check the settings ƕ Make sure that the input media size...
User Guide
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... been loaded incorrectly. Text or images on the scanner glass. 114 Solve a problem In the HP software, check the TWAIN source by selecting Select Scanner on the File menu. • Reload document and then restart job Touch OK on the printer control panel, and then reload the remaining documents ...the image appears on the scanner glass. Try adjusting the settings before you scan the original, or try reducing the size of the image after you load the originals into the ADF. If the following suggestions do not work with the HP software provided with the printer. ƕ If you ...
... been loaded incorrectly. Text or images on the scanner glass. 114 Solve a problem In the HP software, check the TWAIN source by selecting Select Scanner on the File menu. • Reload document and then restart job Touch OK on the printer control panel, and then reload the remaining documents ...the image appears on the scanner glass. Try adjusting the settings before you scan the original, or try reducing the size of the image after you load the originals into the ADF. If the following suggestions do not work with the HP software provided with the printer. ƕ If you ...
User Guide
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...the report for faxing. Make sure that came with my printer is reduced The HP software settings might experience problems when sending faxes, receiving faxes, or both. If the printer is not set to check the status of the printer. or the lid backing might be dirty or scratched; ...Size is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC and Fax to Active Telephone Wall Jack" test failed 116 Solve a problem The test fails if the printer is not set up the printer for basic information about changing the settings. the scanner...
...the report for faxing. Make sure that came with my printer is reduced The HP software settings might experience problems when sending faxes, receiving faxes, or both. If the printer is not set to check the status of the printer. or the lid backing might be dirty or scratched; ...Size is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC and Fax to Active Telephone Wall Jack" test failed 116 Solve a problem The test fails if the printer is not set up the printer for basic information about changing the settings. the scanner...
User Guide
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...cartridges clean automatic document feeder 31 exterior 31 printheads 102, 103 scanner glass 30 clear fax logs 79 color copy 55 colored text,...cameras insert memory cards 27 cancel scheduled fax 62 Cancel button 14, 15 capacity ADF 22 trays 162 cards sizes supported 161 tray supporting 162 cartridges. Index Symbols/Numerics (ADF) automatic document feeder clean 31 feeding problems, ...driver 30 warranty 155 acoustic emissions 166 ADF (automatic document feeder) capacity 22 load originals 22 media sizes supported 160 ADSL, fax setup with fax and modem 207 automatic document feeder (ADF) capacity 22...
...cartridges clean automatic document feeder 31 exterior 31 printheads 102, 103 scanner glass 30 clear fax logs 79 color copy 55 colored text,...cameras insert memory cards 27 cancel scheduled fax 62 Cancel button 14, 15 capacity ADF 22 trays 162 cards sizes supported 161 tray supporting 162 cartridges. Index Symbols/Numerics (ADF) automatic document feeder clean 31 feeding problems, ...driver 30 warranty 155 acoustic emissions 166 ADF (automatic document feeder) capacity 22 load originals 22 media sizes supported 160 ADSL, fax setup with fax and modem 207 automatic document feeder (ADF) capacity 22...
User Guide
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... 216, 217 firewalls, troubleshoot 92 FoIP 76 fonts supported 158 forwarding faxes 65 G glass, scanner clean 30 load originals 21 locating 11 grainy or white bands on copies, troubleshoot 112 graphics ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax 121...capacity 22 clear jams 150 duplexing 41 HP, order 189 load tray 23 print on custom-size 39 selecting 21 skewed pages 108 specifications 159, 160 supported sizes 160 troubleshoot feeding 108 types and weights...
... 216, 217 firewalls, troubleshoot 92 FoIP 76 fonts supported 158 forwarding faxes 65 G glass, scanner clean 30 load originals 21 locating 11 grainy or white bands on copies, troubleshoot 112 graphics ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax 121...capacity 22 clear jams 150 duplexing 41 HP, order 189 load tray 23 print on custom-size 39 selecting 21 skewed pages 108 specifications 159, 160 supported sizes 160 troubleshoot feeding 108 types and weights...
User Guide
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... 15 rings to answer 73 S save faxes in memory 64 scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications 165 slow 113 troubleshoot... 112 Scan screen 16 scanner glass clean 30 load originals 21 locating 11 schedule fax 61 Secure Digital memory card insert 27...phone systems) 198 voice mail and computer modem (parallel phone systems) 211 size scans, troubleshoot 116 troubleshoot copy 110 skew, troubleshoot copy 111 print 108 scan 114 slow print, troubleshoot 93 237
... 15 rings to answer 73 S save faxes in memory 64 scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications 165 slow 113 troubleshoot... 112 Scan screen 16 scanner glass clean 30 load originals 21 locating 11 schedule fax 61 Secure Digital memory card insert 27...phone systems) 198 voice mail and computer modem (parallel phone systems) 211 size scans, troubleshoot 116 troubleshoot copy 110 skew, troubleshoot copy 111 print 108 scan 114 slow print, troubleshoot 93 237
User Guide
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...159, 160 network protocols 159 operating environment 165 physical 157 processor and memory 158 storage environment 165 system requirements 158 speed troubleshoot for scanner 113 troubleshoot print 93 speed dial send fax 57 status network configuration page 148 self test diagnostic page 148 status icons 16 storage ...162 turn on and off in driver 30 trays capacities 162 clear jams 150 installation tray 2 29 load media 23 locating 11 media sizes supported 160 media types and weights supported 162 paper guides illustration 11 troubleshoot feeding 108 turn on and off in driver 30 troubleshoot ...
...159, 160 network protocols 159 operating environment 165 physical 157 processor and memory 158 storage environment 165 system requirements 158 speed troubleshoot for scanner 113 troubleshoot print 93 speed dial send fax 57 status network configuration page 148 self test diagnostic page 148 status icons 16 storage ...162 turn on and off in driver 30 trays capacities 162 clear jams 150 installation tray 2 29 load media 23 locating 11 media sizes supported 160 media types and weights supported 162 paper guides illustration 11 troubleshoot feeding 108 turn on and off in driver 30 troubleshoot ...