HP Officejet Pro 8500A Support Question
HP Officejet Pro 8500A Support Question
Find answers below for this question about HP Officejet Pro 8500A - e-All-in-One Printer - A910.Need a HP Officejet Pro 8500A manual? We have 3 online manuals for this item!
Question posted by robarella on February 11th, 2013
Cant Print On Cardstock! Error Msg Says 'paper Size Or Type Incorrect'
This printer wont let me print on heavy card stock. No matter what setting changes I make (ie, cardstock paper,heavy paper), the printer still gives me an error message "paper size or type is incorrect." It still seems to feed just fine but makes me cancel the print completely.
Current Answers
Answer #1: Posted by tintinb on February 11th, 2013 6:07 PM
tintinb
Member since:
October 26th, 2012 Points: 7,056,550
Member since:
October 26th, 2012 Points: 7,056,550
Based on the product specifications provided by Cnet.com, HP Officejet Pro 8500A supports the following document details.
Document Size:
- Legal (8.5 in x 14 in)
Document Type:
- Banner,
- Greeting cards,
- Labels,
- Cards,
- Envelopes,
- Transparencies,
- Plain paper,
- Photo paper
Please make sure that you meet all the requirements that your device accepts. You can also read the full specifications of this device here:
https://www.cnet.com/reviews/hp-officejet-pro-8500-wireless-review/
If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.
Regards,
Tintin
Related HP Officejet Pro 8500A Manual Pages
Getting Started Guide - Page 13
... you want to meet your phone line connection
1. The printer displays the status of the test.
Step 3: Configure fax settings
Change the printer's fax settings to configure. For more information about using the following :
• Tests the fax hardware
• Verifies the correct type of phone cord is connected to fix the problem and rerun the...
User Guide - Page 7
... before answering 73 Change the answer ring pattern for distinctive ring 73 Set the dial type ...74 Set the redial options ...75 Set the fax speed ...75 Set the fax sound volume 76 Fax and digital phone services 76 Fax over Internet Protocol ...76 Use reports ...77 Print fax confirmation reports 77 Print fax error reports ...78 Print and view...
User Guide - Page 38
...
Follow the instructions for all print jobs, make the changes in the HP software provided with the printer. Make sure the printer you want to begin printing. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on your software application, click Print. 3. Print brochures
NOTE: You can print from anywhere by using HP...
User Guide - Page 42
... are finished making changes to print the selected photos. d.
Touch View & Print.
Touch Print. Insert your digital camera. Touch Select All.
The photos are photos you to print. Touch a photo you print camera-selected photos, the printer's print settings do one of the selected photo appears. See the documentation that came with your memory device into the...
User Guide - Page 43
... the printer. Click the + on custom-size paper. NOTE: With certain types of paper (called "two-sided printing" or "duplex printing"). For more information, see Print on both sides of a sheet of paper, you can print on custom-size paper, you want, and then click Print to begin printing. 5. Change any other settings, and then click Print to begin printing. Print borderless...
User Guide - Page 70
... On
(Forward) to print error reports for received faxes. Touch Fax Paper Size, and then select an option.
At the prompt, enter the number of the following prompts: start date, start time, end date, and end time.
6. If you set up the printer to forward the fax. Touch Fax Forwarding. 4. NOTE: If an incorrect paper size is reduced to...
User Guide - Page 77
... call is important if you have several phone numbers on the Auto Answer setting if you want to receive faxes manually. Touch Setup. 2. Change fax settings
73 The printer answers all incoming calls and faxes. • Turn off the Auto Answer setting if you want the answering machine to answer for distinctive ring
Many phone...
User Guide - Page 97
... trays. • Make sure the page settings in the printer driver match the page size of your printouts. For more information, see System requirements. Wait until the Power light goes out before unplugging the power cord or turning off by pressing the Power button on paper-feed problems, see Set minimum margins. Solve printing problems
93
For...
User Guide - Page 98
...match the size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to interpret print settings correctly. Move the printer away from the source of these electromagnetic fields. Solve print quality problems
• General print quality troubleshooting • Meaningless characters print • Ink is loaded Make sure...
User Guide - Page 101
... Printhead maintenance.
Wrong colors are printing
Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Print on special and customsize paper.
For more information, see Print. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in Grayscale drop-down menu...
User Guide - Page 102
... information, see Media specifications. Use a higher print quality setting Check the print quality setting and make sure the paper you are ready to check for the printer. Print the image with the printhead. Colors do not print at the bottom of a borderless print
Check the paper type HP recommends that you are printing on is not set too low. For more information, see Printhead...
User Guide - Page 138
... the EWS to manually change the time zone to reflect your computer. ƕ Type the IP address that the memory device can be used. Solve memory device problems
If the following ...be read the memory device
• Check the memory device ƕ Make sure that the memory device is set so that has been assigned to printer. NOTE: If you are starting a memory device operation from a computer...
User Guide - Page 146
... printers
A personal firewall, which is not set as a trusted software by your computer. add any firewall dialog boxes that are in queue or printer goes offline • Scan communication errors...addresses, then the printer's MAC address must be preventing your printer from the internet. Configure your firewall to the
list of accepted MAC addresses. • Print the network configuration ...
User Guide - Page 219
... the following topics: • Set link speed • View IP settings • Change IP settings • Configure the printer's firewall settings • Reset network settings
Network setup 215 However, if your printer is connected to perform a variety of the important network settings such as the link speed, IP settings, default gateway, and firewall settings). This section contains the...
User Guide - Page 220
...; 3. 10-Half • 4. 100-Full • 5. 100-Half
View IP settings To view the IP address of IP addresses that changing the IP address removes the printer from the
network. Touch OK to specified IP traffic. The firewall provides simple control of the printer: • Print the network configuration page. For firewall operation on the...
User Guide - Page 233
...print-carriage access door and check if the error message has gone away. For more information, see HP support.
Solution 2: Install the printheads correctly. Insert the printhead into the wrong slot in the printer...Cartridge Problem 229 To solve this problem, try the next solution.
Touch Change Printheads on the printhead. If necessary, repeat the steps for the carriage ...
User Guide - Page 234
... error message has gone away. For more information, see Media specifications. • Make sure that meets specifications and is still under warranty, contact HP support for jams. For more information, see Ink cartridge warranty information. Press firmly on again. For more information, seeOrder printing supplies online.
Paper Mismatch
The paper size or type selected in the printer...
User Guide - Page 238
...) 193 settings, change 73 parallel phone systems 196
DOC 176 dots or streaks, troubleshoot
copies 111 dots, troubleshoot
scan 116 double-sided printing 41 driver
accessories settings 30 warranty 155 DSL, fax setup with fax and voice mail (parallel phone systems) 211
digital cameras connect 38 insert memory cards 27
distinctive ringing change 72 See error correction...
User Guide - Page 240
...
correct type test failed 119 extend 128 phone line, answer ring pattern 73 phone support 88 phone support period period for support 89 phone, fax from receive 63 send, 59
photo media sizes supported 161
Photo screen 17 photos
insert memory cards 27 print from DPOF files 38 print from memory cards 37 troubleshoot memory
devices 135...
User Guide - Page 241
... button 14, 15 rings to answer 73
S
save faxes in memory 64
scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications...21 locating 11 schedule fax 61 Secure Digital memory card insert 27 security wireless communication 221 wireless settings 220 self test diagnostic page information on 147 print 148 send faxes basic fax 57 manually 59 ...
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