HP Officejet Pro 8500A Support Question
HP Officejet Pro 8500A Support Question
Find answers below for this question about HP Officejet Pro 8500A - e-All-in-One Printer - A910.Need a HP Officejet Pro 8500A manual? We have 3 online manuals for this item!
Question posted by amromben on January 20th, 2014
I Get An Error Message Unable To Save The File To The Specified Location When
scaning with hp officejet pro 8500a wireless e-all-in-one
Current Answers
Related HP Officejet Pro 8500A Manual Pages
Getting Started Guide - Page 23
....
2. Step 2: Install software for your printer
Follow the instructions for your computer displays any messages during the installation, select the "always permit/allow" option in the messages. Save any applications that are running the Wireless Setup Wizard, see the user guide. Set up wireless (802.11) communication 21
Select Network (Ethernet/Wireless) and then follow the onscreen...
Getting Started Guide - Page 32
...'s control panel:
If a problem is interference on in a wireless network:
• Keep the wireless devices away
from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
• Keep the wireless devices away
from the printer's control panel. (For more information, see "Step...
User Guide - Page 9
... up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132
Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135
Solve wired (Ethernet) network problems 135 General network troubleshooting 135 Network port created does not match printer IP address (Windows 136
Solve wireless problems...
User Guide - Page 50
...printer, touch a button on the printer's control panel, and either scan documents directly to a computer folder on paper and ink, as well as e-mail attachments-and all without using the HP Officejet Pro 8500A (A910a-f), you to Network Folder. To find your office productivity. HP Direct Digital Filing
HP Direct Digital Filing... users over a network. saving money on your work.
...
User Guide - Page 56
... are printed instead of the Digital Fax Setup Wizard. Open the HP printer software. 2. For more information, see HP Utility (Mac OS X). 2. On the Home tab, click Fax to edit HP Digital Fax settings.
Open the HP Utility. NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can use both at the same time.
Follow the...
User Guide - Page 58
... Fax, any black-and-white faxes that you receive print, by default, and then are saved to the designated destination-either the network folder or email address that you have specified:
• If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to Network Folder, this...
User Guide - Page 68
... a list of the faxes it receives.
Touch On, On Error Only, or Off.
64
Fax When you can set backup fax from printing (for example, if the printer runs out of paper), the printer stops answering incoming fax calls. This enables you are still saved in memory due to store incoming faxes as long...
User Guide - Page 70
... the forwarded faxes, and then touch Done.
Chapter 6
HP recommends that you verify the number you are forwarding to is loaded in your forwarded faxes. TouchSetup. 2.
The paper size you receive a fax, the fax does not print and an error message appears on ), the printer prints the fax. Touch Fax Setup, and then select...
User Guide - Page 72
... from the list of being saved to Mac settings
68
Fax Touch Fax Setup, and then select Basic Fax Setup. 3. NOTE: If the printer is received, you get an on-screen notification with bulky paper files. Once the fax is connected to a network using an Ethernet cable or a wireless connection, you can remove a number...
User Guide - Page 116
... more information, see the HP software Help for information about HP support. Check the setting and change it to medium-gray areas The default enhancement setting might be edited • Error messages appear • Scanned image quality is poor • Scan defects are starting the scan from a computer, see Printer management tools and Understand the...
User Guide - Page 118
Error messages appear
• Unable to activate TWAIN source or An error occurred while acquiring the image
ƕ If you scan the original. Scanned image quality is poor
The original is TWAIN-compliant. If the following suggestions do not work with the HP software provided with the printer.
ƕ If you are using tiny dots of ink...
User Guide - Page 127
... telephone wall jack that you are using for the printer and check for a dial tone. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have in your computer for an error message providing information about changing ECM, see if another...
User Guide - Page 139
...unable to your wired (Ethernet) network, perform one memory device has been inserted at a time in the slots. If a pin has bent in the installation program. An error message should appear on the control-panel display if more information, see HP... network troubleshooting • Network port created does not match printer IP address (Windows)
General network troubleshooting
If you might be...
User Guide - Page 146
... of trusted applications;
By trusting all firewalls require you are missing. • hpqkygrp.exe, located in C:\program files\HP\ digital imaging\bin • hpqscnvw.exe, located in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see Understand the
network configuration page. • Open the WAP's configuration utility, and...
User Guide - Page 149
... Windows Device Manager, make sure that all installed. • Make sure that no lights are on or blinking except the Ready light, which should be
on the printer control ... shows a printhead error message, clean the contacts on the installation CD) to perform a clean uninstallation of the printheads and ink cartridges are not all of the printer driver.
HP software installation suggestions...
User Guide - Page 233
... slot in the message as incompatible, seeOrder printing supplies online for information about the printhead warranty, see Solve wireless problems.
NOTE: If the printhead is
engaged correctly. Cartridge Problem
The ink cartridge identified in the message is identified in the printer. Close the print-carriage access door and check if the error message has gone away...
User Guide - Page 234
...listed in the printer. Before you try to ensure proper contact. 4. For more information, seeOrder printing supplies online. Close the ink cartridge cover and check if the error message has gone ...8226; Make sure that the printer is clean. To clear the obstruction, press (the Power button) to turn it firmly toward you replace the cartridge, contact HP support. For more information, ...
User Guide - Page 236
.... If the problem persists after you use ink cartridges in different printers, but if the cartridge was previously used in the message was left in the cartridge after it is used . For more information, see HP support. For more information, see Supplies.
232 Errors (Windows) Also, if you 've securely closed , most doors and...
User Guide - Page 238
... 226 system requirements 159 troubleshoot, cannot be
opened 144 Webscan 44 envelopes sizes supported 160 tray supporting 162 environmental specifications 165 environmental sustainability program 177 error correction mode 62 error messages unable to answer 73 schedule 61 send 57 send, troubleshoot 122, 124, 127 separate line setup (parallel phone systems) 193 settings, change 72
User Guide - Page 241
...
S
save faxes in memory 64
scan error messages 114 from printer control panel 43 from Webscan 44 OCR 45 quality 114 Scan screen 16 scan specifications 165 slow 113 troubleshoot 112
Scan screen 16 scanner glass
clean 30 load originals 21 locating 11 schedule fax 61 Secure Digital memory card insert 27 security wireless communication 221 wireless...
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