Getting Started Guide
Page 10
...that you encounter problems setting up the printer with other equipment 1 1 Telephone wall jack 2 1-LINE port on the back of the printer. your devices or services with the printer) have done the following steps: one provided with the printer, HP 1. connecting and setting up and use...the port labeled 1-LINE equipment. For more information about on printer 2 8 Set up additional Note: You might need to connect the printer to other that you can be different from the the following : • Installed ink cartridges • Loaded A4- For more information, see the user...
...that you encounter problems setting up the printer with other equipment 1 1 Telephone wall jack 2 1-LINE port on the back of the printer. your devices or services with the printer) have done the following steps: one provided with the printer, HP 1. connecting and setting up and use...the port labeled 1-LINE equipment. For more information about on printer 2 8 Set up additional Note: You might need to connect the printer to other that you can be different from the the following : • Installed ink cartridges • Loaded A4- For more information, see the user...
Getting Started Guide
Page 31
... might encounter when connecting the printer to your wireless network, complete the following steps: • HP Officejet Pro 8500A (A910a-f): From the Home screen, touch right arrow , touch Setup, touch Network, touch Wireless, touch Wireless Radio, and then touch On. • HP OfficeJet Pro 8500A (A910g-z): From the Home ...icon on a label located inside the printer, near the printer's control panel is available on your computer after you install the software). Tip: The model number is turned on If the blue light near the ink cartridges area. After you resolve any problems ...
... might encounter when connecting the printer to your wireless network, complete the following steps: • HP Officejet Pro 8500A (A910a-f): From the Home screen, touch right arrow , touch Setup, touch Network, touch Wireless, touch Wireless Radio, and then touch On. • HP OfficeJet Pro 8500A (A910g-z): From the Home ...icon on a label located inside the printer, near the printer's control panel is available on your computer after you install the software). Tip: The model number is turned on If the blue light near the ink cartridges area. After you resolve any problems ...
Getting Started Guide
Page 34
... or supplies not provided or supported by HP; If HP is unable to repair or replace, as a result of normal use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the duration specified above will find ...below the name and address of the HP entity responsible for the product. 7. You ...
... or supplies not provided or supported by HP; If HP is unable to repair or replace, as a result of normal use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the duration specified above will find ...below the name and address of the HP entity responsible for the product. 7. You ...
User Guide
Page 8
... ...86 Store ink cartridges ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After the phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly...
... ...86 Store ink cartridges ...86 Store printheads ...86 9 Solve a problem HP support ...87 Obtain electronic support 88 HP support by phone ...88 Before you call ...88 Phone support period 89 Telephone support numbers 89 After the phone support period 91 General troubleshooting tips and resources 91 Solve printing problems ...91 The printer shuts down unexpectedly...
User Guide
Page 10
Solve printer management problems 143 Embedded Web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 145 Solve network problems ...146 Understand the Self Test Diagnostic Page 147 Understand the network configuration page 148 Clear jams ...150 Clear paper jams ...151 Avoid paper jams ...153 A Technical information Warranty information ...154 Hewlett-Packard limited warranty statement 155 Ink cartridge warranty information 156 Printer...
Solve printer management problems 143 Embedded Web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 145 Solve network problems ...146 Understand the Self Test Diagnostic Page 147 Understand the network configuration page 148 Clear jams ...150 Clear paper jams ...151 Avoid paper jams ...153 A Technical information Warranty information ...154 Hewlett-Packard limited warranty statement 155 Ink cartridge warranty information 156 Printer...
User Guide
Page 11
...Declaration of conformity 176 Environmental product stewardship program 177 Paper use ...177 Plastics ...177 Material safety data sheets 177 Recycling program ...177 HP inkjet supplies recycling program 177 Disposal of waste equipment by users in private households in Japan about the power cord 169 Noise emission ... in the European Union ....178 Power consumption ...179 Chemical Substances ...179 RoHS notices (China only 179 Third-party licenses ...180 B HP supplies and accessories Order printing supplies online 188 Supplies ...188 Ink cartridges and printheads 188 HP media ...189 7
...Declaration of conformity 176 Environmental product stewardship program 177 Paper use ...177 Plastics ...177 Material safety data sheets 177 Recycling program ...177 HP inkjet supplies recycling program 177 Disposal of waste equipment by users in private households in Japan about the power cord 169 Noise emission ... in the European Union ....178 Power consumption ...179 Chemical Substances ...179 RoHS notices (China only 179 Third-party licenses ...180 B HP supplies and accessories Order printing supplies online 188 Supplies ...188 Ink cartridges and printheads 188 HP media ...189 7
User Guide
Page 16
Chapter 1 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Printing supplies area 5 4 3 2 1 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printhead latch 5 Printheads 12 Get started
Chapter 1 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the printer model that you have) 4 Control-panel display (differs based on the printer model that you have) 5 Output tray 6 Output tray extension 7 Width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Document feeder tray 13 Width guides Printing supplies area 5 4 3 2 1 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printhead latch 5 Printheads 12 Get started
User Guide
Page 21
...Auto Answer to do not need to replace cartridges until prompted to turn it on your computer screen. Officejet Pro 8500A (A910a-f only) Use the printer control panel 17 This icon has a red border when an ink cartridge needs attention. Displays the status of the Auto... When you can see HP Apps Displays the Photo screen for selecting options. For more information, see information about the printer's features. (continued) Icon Purpose Displays a screen where you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible...
...Auto Answer to do not need to replace cartridges until prompted to turn it on your computer screen. Officejet Pro 8500A (A910a-f only) Use the printer control panel 17 This icon has a red border when an ink cartridge needs attention. Displays the status of the Auto... When you can see HP Apps Displays the Photo screen for selecting options. For more information, see information about the printer's features. (continued) Icon Purpose Displays a screen where you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible...
User Guide
Page 23
...be available. The model number is printed on a label located inside the printer, near -photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP recommends plain papers with 30% recycled fiber. This section contains the following ... Technology for copies, drafts, memos and other everyday documents. HP Printing Paper is a high-quality multifunction paper. Depending on both sides for near the ink cartridges area. Select print media The printer is suitable for less smearing, bolder blacks and vivid colors....
...be available. The model number is printed on a label located inside the printer, near -photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP recommends plain papers with 30% recycled fiber. This section contains the following ... Technology for copies, drafts, memos and other everyday documents. HP Printing Paper is a high-quality multifunction paper. Depending on both sides for near the ink cartridges area. Select print media The printer is suitable for less smearing, bolder blacks and vivid colors....
User Guide
Page 25
...ƕ Media with your photos are not clean. For more information, see Media specifications. • Load only one of the shopping links on the page. For more information, see Load media or Load an original in the ...printer. Load an original on the glass. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use the scanner glass. Tips for printing out an entire vacation's worth of photos or multiple prints to share. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP...
...ƕ Media with your photos are not clean. For more information, see Media specifications. • Load only one of the shopping links on the page. For more information, see Load media or Load an original in the ...printer. Load an original on the glass. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use the scanner glass. Tips for printing out an entire vacation's worth of photos or multiple prints to share. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP...
User Guide
Page 36
... pad (3). 2 3 1 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. If you incorrectly turn the printer off by pressing the Power button located on the printer. Remove all originals from the cloth. 4. Lightly dampen a clean lint-free cloth with the ink cartridges and print quality issues. 32 Get started Chapter 1 cover to the correct position causing...
... pad (3). 2 3 1 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. If you incorrectly turn the printer off by pressing the Power button located on the printer. Remove all originals from the cloth. 4. Lightly dampen a clean lint-free cloth with the ink cartridges and print quality issues. 32 Get started Chapter 1 cover to the correct position causing...
User Guide
Page 81
... reports provide useful system information about the printer. these instructions to enable fax confirmation before sending any Internet protocol telephone systems are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). NOTE: If the...: Ensure that a confirmation report is not printed for each transaction. This means that the printheads and ink cartridges are in Error Correction Mode. By default, the printer is set up the printer to print a report only if there is Off. Select either On (Fax Send) or On (...
... reports provide useful system information about the printer. these instructions to enable fax confirmation before sending any Internet protocol telephone systems are not legible, you can check the estimated ink levels from the control panel, the HP software (Windows), or HP Utility (Mac OS X). NOTE: If the...: Ensure that a confirmation report is not printed for each transaction. This means that the printheads and ink cartridges are in Error Correction Mode. By default, the printer is set up the printer to print a report only if there is Off. Select either On (Fax Send) or On (...
User Guide
Page 87
... label facing down. • Be sure to turn off the printer by a clogged printhead. For more information, see Turn the printer off. • Store ink cartridges at room temperature (15-35° C or 59-95° F). • You do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the...
... label facing down. • Be sure to turn off the printer by a clogged printhead. For more information, see Turn the printer off. • Store ink cartridges at room temperature (15-35° C or 59-95° F). • You do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the...
User Guide
Page 88
... check the estimated ink levels from the cartridges is used. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP supplies and accessories. CAUTION: Wait until prompted to replace cartridges until you have replacement ink cartridges for printing, and in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the printer software or the...
... check the estimated ink levels from the cartridges is used. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP supplies and accessories. CAUTION: Wait until prompted to replace cartridges until you have replacement ink cartridges for printing, and in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the printer software or the...
User Guide
Page 89
Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Close the ink cartridge cover. Align the cartridge with its package. 4. To replace the ink cartridges Use these steps to ensure proper contact. 5. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Gently pull open the ink cartridge cover. 2. Press down firmly on the cartridge to replace the ink cartridges. 1. Replace the ink cartridges 85
Remove the ink cartridge that requires replacement by grasping it and pulling it firmly toward you. 3. Close the ink cartridge cover. Align the cartridge with its package. 4. To replace the ink cartridges Use these steps to ensure proper contact. 5. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Gently pull open the ink cartridge cover. 2. Press down firmly on the cartridge to replace the ink cartridges. 1. Replace the ink cartridges 85
User Guide
Page 90
... correctly. Chapter 8 Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal printhead health, be left in an airtight container, such as a resealable plastic bag. Store printheads Printheads ...
... correctly. Chapter 8 Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal printhead health, be left in an airtight container, such as a resealable plastic bag. Store printheads Printheads ...
User Guide
Page 95
For Mac OS X, set it using or restart the computer before attempting the task again. If you did not install the HP software, you are removed. • The printer is set it after the ink cartridges are installed. • Power cord and other cables are working, and are performing a task. See your country/region to...
For Mac OS X, set it using or restart the computer before attempting the task again. If you did not install the HP software, you are removed. • The printer is set it after the ink cartridges are installed. • Power cord and other cables are working, and are performing a task. See your country/region to...
User Guide
Page 96
... block communication between the computer and the printer. Chapter 9 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to print after the computer reboots. If the alignment process fails repeatedly, you have a defective sensor or ink cartridge. Contact HP support. Try to a functioning alternating current (AC) power...
... block communication between the computer and the printer. Chapter 9 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to print after the computer reboots. If the alignment process fails repeatedly, you have a defective sensor or ink cartridge. Contact HP support. Try to a functioning alternating current (AC) power...
User Guide
Page 99
...is less than 3 meters (9.8 feet) long to see Media specifications. • Make sure you have selected the tray in the printer • Make sure the tray supports the type of USB cable It is recommended that you use . For more information, see... or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. For more information, see Media specifications. NOTE: HP cannot guarantee the quality of white paper.
...is less than 3 meters (9.8 feet) long to see Media specifications. • Make sure you have selected the tray in the printer • Make sure the tray supports the type of USB cable It is recommended that you use . For more information, see... or incorrect • Printhead maintenance General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. For more information, see Media specifications. NOTE: HP cannot guarantee the quality of white paper.
User Guide
Page 101
...select Normal or Best. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For ordering information, see Printhead maintenance. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. For more information...white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you are using genuine HP ink. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in Grayscale...
...select Normal or Best. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For ordering information, see Printhead maintenance. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. For more information...white Check the print settings Make sure Print in Grayscale is not selected in the printer driver allows you are using genuine HP ink. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, which is not selected in Grayscale...