Getting Started Guide
Page 26
... on outside and inside the printer. When the printer is working • Make sure paper is loaded with problems you install the software). drivers have not been disabled in the CD drive, inspect the HP software CD for damage. software CD in the • If the computer cannot recognize the HP Windows Device Manager. Problems setting...
... on outside and inside the printer. When the printer is working • Make sure paper is loaded with problems you install the software). drivers have not been disabled in the CD drive, inspect the HP software CD for damage. software CD in the • If the computer cannot recognize the HP Windows Device Manager. Problems setting...
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
Page 9
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
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... feeder Clean the scanner glass NOTE: Dust or dirt on Windows computers 1. Turn the printer off . 2. Right-click the printer icon, and then click Properties. 3. For more information, see Turn the printer off . Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers...
... feeder Clean the scanner glass NOTE: Dust or dirt on Windows computers 1. Turn the printer off . 2. Right-click the printer icon, and then click Properties. 3. For more information, see Turn the printer off . Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers...
User Guide
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...One series printer. Load the appropriate media. Print your mobile device service and the printer's Web Services, you can print documents to a printer that has a functioning email capability Follow the instructions on both sides (duplexing) You can print on all models of the HP Officejet Pro 8500A (A910) e-All-in the printer driver... to be sitting next to have the following components: • An HP ePrint-enabled printer that the duplex accessory is standard on both sides (duplexing) 41 Perform two-sided printing (Windows) 1. With a document open, click Print on the File menu, ...
...One series printer. Load the appropriate media. Print your mobile device service and the printer's Web Services, you can print documents to a printer that has a functioning email capability Follow the instructions on both sides (duplexing) You can print on all models of the HP Officejet Pro 8500A (A910) e-All-in the printer driver... to be sitting next to have the following components: • An HP ePrint-enabled printer that the duplex accessory is standard on both sides (duplexing) 41 Perform two-sided printing (Windows) 1. With a document open, click Print on the File menu, ...
User Guide
Page 92
... site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to common printing problems. For more information, see Printer management tools. NOTE: HP does not provide telephone support for...time of telephone support numbers and call Call HP support while you are applicable only for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. You can also obtain support from the HP Customer Care Center. This section contains the ...
... site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to common printing problems. For more information, see Printer management tools. NOTE: HP does not provide telephone support for...time of telephone support numbers and call Call HP support while you are applicable only for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. You can also obtain support from the HP Customer Care Center. This section contains the ...
User Guide
Page 100
...the media in the tray matches the media type selected in the printer driver, power cycle the printer, and then print the document. In the printer driver, select the Best print quality, and also increase the ink ...; When you can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X). Ink is not filling the text or graphics completely Check the...the problem may be due to reduce ink, or use HP Premium Paper designed for printing vivid color documents. If the printer does not return to the ready state, cancel all jobs in the...
...the media in the tray matches the media type selected in the printer driver, power cycle the printer, and then print the document. In the printer driver, select the Best print quality, and also increase the ink ...; When you can wrinkle or smear when printed using the ink volume under the advanced features (Windows) or ink features (Mac OS X). Ink is not filling the text or graphics completely Check the...the problem may be due to reduce ink, or use HP Premium Paper designed for printing vivid color documents. If the printer does not return to the ready state, cancel all jobs in the...
User Guide
Page 140
...Windows) If you are different, change the IP address in the dialog box to match the address on the network configuration page. 6. Compare the IP address listed in the dialog box and make sure that the network ports created in the printer driver match the printer IP address: 1. Step 1 - Print the printer...a network communication issue. 136 Solve a problem If the IP addresses are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the printer's wireless capabilities.
...Windows) If you are different, change the IP address in the dialog box to match the address on the network configuration page. 6. Compare the IP address listed in the dialog box and make sure that the network ports created in the printer driver match the printer IP address: 1. Step 1 - Print the printer...a network communication issue. 136 Solve a problem If the IP addresses are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the printer's wireless capabilities.
User Guide
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...the router connects to see if the indicator lights are on a Macintosh computer, click System Preferences in the window. Usually there are two indicator lights, one that the printer is connected to your network • Step 3: Check to see lights, there might be a problem ... If your computer. If Built-in Ethernet does not appear in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to your network To check a wired (Ethernet) connection...
...the router connects to see if the indicator lights are on a Macintosh computer, click System Preferences in the window. Usually there are two indicator lights, one that the printer is connected to your network • Step 3: Check to see lights, there might be a problem ... If your computer. If Built-in Ethernet does not appear in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to your network To check a wired (Ethernet) connection...
User Guide
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... the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Do one of the printer driver in the window that appears, click Start Jobs. b. If the printer is Offline, right-click the printer, and click Use Printer Online. Click Start, point to use the printer, your firewall might create a second...
... the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Do one of the printer driver in the window that appears, click Start Jobs. b. If the printer is Offline, right-click the printer, and click Use Printer Online. Click Start, point to use the printer, your firewall might create a second...
User Guide
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...one icon in the folder for the printer, right-click the printer icon for a port in the Printers or Printers and Faxes folder is connected wirelessly: a. After the service restarts, try using the printer over the network, your network or the router manufacturer for the version of the printer driver... MAC addresses (also called "hardware addresses") of the printer driver in the list with your network setup was successful. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Or Click Start, click ...
...one icon in the folder for the printer, right-click the printer icon for a port in the Printers or Printers and Faxes folder is connected wirelessly: a. After the service restarts, try using the printer over the network, your network or the router manufacturer for the version of the printer driver... MAC addresses (also called "hardware addresses") of the printer driver in the list with your network setup was successful. Step 6: Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Or Click Start, click ...
User Guide
Page 149
... at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer is blinking, check for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation...
... at least the minimum system requirements. • In the Windows Device Manager, make sure that the USB drivers have been removed from outside and inside the printer. • Make sure that the printer is blinking, check for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation...
User Guide
Page 150
...IP address listed on , make sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - If the IP addresses are different, change the IP address ... that you assign the printer with a static IP address, you are using a computer running Windows. ƕ Make sure the printer is not recommended that use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that...
...IP address listed on , make sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - If the IP addresses are different, change the IP address ... that you assign the printer with a static IP address, you are using a computer running Windows. ƕ Make sure the printer is not recommended that use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that...
User Guide
Page 167
...media Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using...the duplexer, the minimum top and bottom margins must match (or exceed) these media types. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets...
...media Envelopes (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If you are using...the duplexer, the minimum top and bottom margins must match (or exceed) these media types. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond) Capacity 50 sheets...
User Guide
Page 234
...solutions. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. For more information, ... the error message has gone away. For more information, see Load media. 230 Errors (Windows) Appendix G To solve this problem, try the next solution. If the problem persists, ... For more information about ink cartridge warranty, see Maintain the printer. • Make sure that the printer is still under warranty, contact HP support for jams. For more information, see Clear jams....
...solutions. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. For more information, ... the error message has gone away. For more information, see Load media. 230 Errors (Windows) Appendix G To solve this problem, try the next solution. If the problem persists, ... For more information about ink cartridge warranty, see Maintain the printer. • Make sure that the printer is still under warranty, contact HP support for jams. For more information, see Clear jams....
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
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... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
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... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...