User Guide
Page 4
...protected location where no one can step on or trip over the line cord, and the line cord cannot be liable for HP products and services are no user-serviceable parts inside. Nothing herein should be construed as allowed under copyright laws. registered trademarks ...constituting an additional warranty. Install the product securely on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8. The only warranties for technical or editorial errors or omissions contained herein. Safety information Always follow basic safety precautions when using this...
...protected location where no one can step on or trip over the line cord, and the line cord cannot be liable for HP products and services are no user-serviceable parts inside. Nothing herein should be construed as allowed under copyright laws. registered trademarks ...constituting an additional warranty. Install the product securely on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8. The only warranties for technical or editorial errors or omissions contained herein. Safety information Always follow basic safety precautions when using this...
User Guide
Page 6
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
...HP Toolbox (Windows) ...36 Open the HP Toolbox 36 HP Toolbox tabs ...37 Network Toolbox ...38 Use the HP Solution Center (Windows 38 HP Printer Utility (Mac OS X 38 Open the HP Printer Utility 38 HP Printer Utility panels 39 Use the HP... network 45 Install the device software on client computers 45 Install the printer driver using Add Printer 46 Install the device in a pure IPV6 network environment 46 Configure the...51 To turn off wireless communication 51 Configure your firewall to work with HP devices 51 Change the connection method 52 Guidelines for ensuring wireless network ...
User Guide
Page 7
... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
... the printheads 64 Store printing supplies ...66 Store ink cartridges ...66 Store printheads ...66 Troubleshooting tips and resources 66 Solve printing problems ...67 The device shuts down unexpectedly 67 The device is not responding (nothing prints 67 Printer lights are blinking 68 Device takes a long time to print 68 Placement of the...
User Guide
Page 8
... SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware installation suggestions 83 Software installation suggestions...
... SSID 82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only 82 Make sure the HP Network Devices Support service is running (Windows only) ........82 Add hardware addresses to a wireless access point (WAP 83 Troubleshoot installation issues 83 Hardware installation suggestions 83 Software installation suggestions...
User Guide
Page 11
...Web server. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). Typically installed with the device software. Available ...A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device.
...Web server. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the HP Web site www.hp.com/support. For more information, see HP Toolbox (Windows). For more information, see HP Printer Utility (Mac OS X). Typically installed with the device software. Available ...A printed version of this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. HP Printer Utility (Mac OS X) Contains tools to view status information, change settings, and manage the device.
User Guide
Page 37
Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Manage the device 33 Reset the administrator password and network settings: Press and hold the Power button, press Network button, (... to do the following... Use this tool... Administer the device This section provides information about administering the device and modifying settings. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray ...
Control panel Embedded Web server Toolbox (Windows) Network Toolbox HP Printer Utility (Mac OS X) to perform. Manage the device 33 Reset the administrator password and network settings: Press and hold the Power button, press Network button, (... to do the following... Use this tool... Administer the device This section provides information about administering the device and modifying settings. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray ...
User Guide
Page 44
...vary depending on a Macintosh computer 1. The HP Device Manager window appears. 3. You do so. to verify installation of optional accessories, such as Tray 2. Ink level warnings and indicators provide estimates for planning purposes only. and to help troubleshoot problems; If you can gain access to do... not need to call HP, it is opened, you need to replace cartridges until prompted to the Dock menu shortcuts by ...
...vary depending on a Macintosh computer 1. The HP Device Manager window appears. 3. You do so. to verify installation of optional accessories, such as Tray 2. Ink level warnings and indicators provide estimates for planning purposes only. and to help troubleshoot problems; If you can gain access to do... not need to call HP, it is opened, you need to replace cartridges until prompted to the Dock menu shortcuts by ...
User Guide
Page 55
...between your HP device and your operating system. 2. 3. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found . Method 2 (Windows only) 1. For more information, see Troubleshooting tips and ...resources. If you can restore the network defaults to enable the device to work with your computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on ...
...between your HP device and your operating system. 2. 3. If the HP software cannot find the HP device during Set up the device for a different network, you are having problems such as: • Printer not found . Method 2 (Windows only) 1. For more information, see Troubleshooting tips and ...resources. If you can restore the network defaults to enable the device to work with your computer. For more information, see printer status on your computer The firewall might be preventing your HP device from notifying computers on ...
User Guide
Page 61
...unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is used in the printing process in a number of different.../supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the...
...unexpected printouts • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors Supported ink cartridges Ordering cartridges online is used in the printing process in a number of different.../supplies page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS X: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. • On the...
User Guide
Page 62
... page to ensure proper contact. 5. To replace the ink cartridges 1. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. You can check the estimated ink levels from its color...for long periods of time. Remove the ink cartridge that requires replacement by grasping it between your device, see HP inkjet supplies recycling program. Press down firmly on recycling used ink supplies, see Supplies. You do not need ... device management tools. When you . 3. Close the ink cartridge cover. 58 Maintain and troubleshoot
... page to ensure proper contact. 5. To replace the ink cartridges 1. Remove the new ink cartridge from the HP Toolbox (Windows), the HP Printer Utility (Mac OS X), or the embedded Web server. You can check the estimated ink levels from its color...for long periods of time. Remove the ink cartridge that requires replacement by grasping it between your device, see HP inkjet supplies recycling program. Press down firmly on recycling used ink supplies, see Supplies. You do not need ... device management tools. When you . 3. Close the ink cartridge cover. 58 Maintain and troubleshoot
User Guide
Page 64
... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
... Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 60 Maintain and troubleshoot Chapter 5 quality of your printouts.
User Guide
Page 66
...If the carriage does not move to the left . If the printhead lights are installed, one or more of its slot. 62 Maintain and troubleshoot Open the top cover. 3. Make sure paper is loaded in the device. To clean the printhead contacts manually After the printheads are blinking, you... you might need to replace, and then pull the printhead out of the printhead lights might be damaged easily. 1. Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the...
...If the carriage does not move to the left . If the printhead lights are installed, one or more of its slot. 62 Maintain and troubleshoot Open the top cover. 3. Make sure paper is loaded in the device. To clean the printhead contacts manually After the printheads are blinking, you... you might need to replace, and then pull the printhead out of the printhead lights might be damaged easily. 1. Chapter 5 • HP Toolbox (Windows): Click the Services tab, click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the...
User Guide
Page 68
... the carriage to the blinking printhead light. 15. Lift the printhead latch. 64 Maintain and troubleshoot Chapter 5 12. Close the cover. 13. To calibrate the linefeed If your printer, see To align the printheads. If the device does not print the pages, start the ... printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3.
... the carriage to the blinking printhead light. 15. Lift the printhead latch. 64 Maintain and troubleshoot Chapter 5 12. Close the cover. 13. To calibrate the linefeed If your printer, see To align the printheads. If the device does not print the pages, start the ... printhead light is loaded in the Print Quality section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Services tab, click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Calibrate Linefeed from the drop-down list in Tray 1. 3.
User Guide
Page 70
Wait while the device initializes the printheads and prints the alignment pages. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device.... are closed. • The duplexer is on the computer screen. • Power cord and other cables are working, and are removed. 66 Maintain and troubleshoot When the device is turned on the printhead latch). Close the cover. 11. Make sure the device is connected firmly to a functioning alternating current (AC...
Wait while the device initializes the printheads and prints the alignment pages. Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device.... are closed. • The duplexer is on the computer screen. • Power cord and other cables are working, and are removed. 66 Maintain and troubleshoot When the device is turned on the printhead latch). Close the cover. 11. Make sure the device is connected firmly to a functioning alternating current (AC...
User Guide
Page 71
...static IP address in the left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and resources. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. For Windows, ...text or graphics is wrong • The device prints half a page, then ejects the paper • Device is printing from the Default Printer drop-down list.) See your computer's documentation for more information, see Electrical specifications. Open the embedded Web server, click the Networking tab, ...
...static IP address in the left pane, and then click the IPv4 Configuration or IPv6 Configuration sub-tab. 2. For voltage requirements, see Troubleshooting tips and resources. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply. For Windows, ...text or graphics is wrong • The device prints half a page, then ejects the paper • Device is printing from the Default Printer drop-down list.) See your computer's documentation for more information, see Electrical specifications. Open the embedded Web server, click the Networking tab, ...
User Guide
Page 72
... system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. otherwise, the device software might block communication between the computer and the device. If an...HP devices. To resolve this process is complete, only the automatic alignment pages can be installed correctly. Check the device setup for the device. However, the firewall might not be printed. This process takes about network connections, see System requirements. 68 Maintain and troubleshoot Printer...
... system configuration Make sure the computer meets the minimum system requirements for a network environment Ensure the correct device driver and printer driver port are being used. otherwise, the device software might block communication between the computer and the device. If an...HP devices. To resolve this process is complete, only the automatic alignment pages can be installed correctly. Check the device setup for the device. However, the firewall might not be printed. This process takes about network connections, see System requirements. 68 Maintain and troubleshoot Printer...
User Guide
Page 74
...page. Poor print quality and unexpected printouts • General print quality troubleshooting • Meaningless characters print • Ink is smearing •... paper. For more information, see Select print media. 70 Maintain and troubleshoot For more information, see Configure trays. For more information, see To print...If the top cover is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic ...on the page is left open, the printer will eject the page and then move the printheads to print again....
...page. Poor print quality and unexpected printouts • General print quality troubleshooting • Meaningless characters print • Ink is smearing •... paper. For more information, see Select print media. 70 Maintain and troubleshoot For more information, see Configure trays. For more information, see To print...If the top cover is missing or incorrect General print quality troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic ...on the page is left open, the printer will eject the page and then move the printheads to print again....
User Guide
Page 76
... problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure...
... problem areas, and perform the recommended actions. For more information, see HP supplies and accessories. 72 Maintain and troubleshoot Check the printheads Print the print quality diagnostic page on transparencies or other special media, select the corresponding media type in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure...
User Guide
Page 78
...media will not feed fully. For more information, see Clear a jam in the device. Check the color print settings Make sure Print in the printer driver. Make sure it is not selected in Grayscale is aligned with the device opening. • Check for the...diagnostic page. For more information, see Clear a jam in the printer driver matches the media loaded. Evaluate any problem areas, and perform the recommended actions. Media stops halfway If the paper is supported for supported media. 74 Maintain and troubleshoot Solve paper-feed problems For information on a clean sheet of ...
...media will not feed fully. For more information, see Clear a jam in the device. Check the color print settings Make sure Print in the printer driver. Make sure it is not selected in Grayscale is aligned with the device opening. • Check for the...diagnostic page. For more information, see Clear a jam in the printer driver matches the media loaded. Evaluate any problem areas, and perform the recommended actions. Media stops halfway If the paper is supported for supported media. 74 Maintain and troubleshoot Solve paper-feed problems For information on a clean sheet of ...
User Guide
Page 80
This section contains the following at one time. • Use HP media for optimum performance and efficiency. If a time-out response appears, the IP address is turned on and working properly. For more information, see Understand .... Solve device management problems This section provide solutions to the device. • Make sure the network hub, switch, or router is incorrect. 76 Maintain and troubleshoot For more information, see Select print media.
This section contains the following at one time. • Use HP media for optimum performance and efficiency. If a time-out response appears, the IP address is turned on and working properly. For more information, see Understand .... Solve device management problems This section provide solutions to the device. • Make sure the network hub, switch, or router is incorrect. 76 Maintain and troubleshoot For more information, see Select print media.