Getting Started Guide
Page 4
...Where is available on page 20. Regulatory and compliance information for the European Union is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the ... information on your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for your computer when you can print documents and photos, scan documents to a connected computer, make copies, and send...
...Where is available on page 20. Regulatory and compliance information for the European Union is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for using the ... information on your printer from the Help menu (Mac OS X): • Windows: Click Start, select Programs or All Programs, select HP, select the folder for your computer when you can print documents and photos, scan documents to a connected computer, make copies, and send...
Getting Started Guide
Page 12
... Checks for an active phone line • Tests the status of rings to answer Note: If an answering machine is set to Answer. 3. HP software If you have connected the printer to Answer setting. 2. 3. Using the buttons on your needs after the number of OK. 12 You can .../ darker settings for all faxes sent from the printer, configure the settings as Defaults. From the Home screen on page 20. For additional troubleshooting information, see the user guide. The printer will answer calls after you want to configure. Scroll to and select Tools, and then select ...
... Checks for an active phone line • Tests the status of rings to answer Note: If an answering machine is set to Answer. 3. HP software If you have connected the printer to Answer setting. 2. 3. Using the buttons on your needs after the number of OK. 12 You can .../ darker settings for all faxes sent from the printer, configure the settings as Defaults. From the Home screen on page 20. For additional troubleshooting information, see the user guide. The printer will answer calls after you want to configure. Scroll to and select Tools, and then select ...
Getting Started Guide
Page 19
...Start, select Programs or All Programs, click HP, select your operating system. Double-click HP Setup Assistant, and then follow the instructions for information on how to and select Print Reports, and then select Wireless Test Report. For additional troubleshooting information, see "Wireless (802.11) ...setup problems" on the toolbar. 3. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. On...
...Start, select Programs or All Programs, click HP, select your operating system. Double-click HP Setup Assistant, and then follow the instructions for information on how to and select Print Reports, and then select Wireless Test Report. For additional troubleshooting information, see "Wireless (802.11) ...setup problems" on the toolbar. 3. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. On...
User Guide
Page 8
... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
... or partial page printed 85 Something on the page is missing or incorrect 85 Placement of the text or graphics is wrong 86 Print quality troubleshooting...87 Solve paper-feed problems...89 Solve copy problems...91 No copy came out...91 Copies are blank...91 Size is reduced...91 Copy quality... appear...96 Scanned image quality is poor 96 Scan defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve problems using...
User Guide
Page 9
... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report...
... firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report...
User Guide
Page 77
...until print quality becomes unacceptable, but a significant decrease in the same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the cartridges, and cleaning the printhead. Cleaning the printhead uses some simple ... • Store printing supplies • Usage information collection Information on store shelves or, if out of one or more information, see Print quality troubleshooting. To resolve print quality issues, see Turn off the printer properly.
...until print quality becomes unacceptable, but a significant decrease in the same orientation packages hang on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the cartridges, and cleaning the printhead. Cleaning the printhead uses some simple ... • Store printing supplies • Usage information collection Information on store shelves or, if out of one or more information, see Print quality troubleshooting. To resolve print quality issues, see Turn off the printer properly.
User Guide
Page 82
... for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall...
... for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in-One series) • Uninstall and reinstall...
User Guide
Page 86
... • You are not running too many programs when you correct many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the input ...hp.com/go /customercare. See your country/region to initialize it as the paper skew and paper pick, see Solve paper-feed problems. • The (Power) button is on and is not responding (nothing prints) • The printer prints slowly • Blank or partial page printed 82 Solve a problem General troubleshooting...
... • You are not running too many programs when you correct many common printer problems. Check the following when you begin troubleshooting a printing problem. • For a paper jam, see Electrical specifications. • Media is loaded correctly in the input ...hp.com/go /customercare. See your country/region to initialize it as the paper skew and paper pick, see Solve paper-feed problems. • The (Power) button is on and is not responding (nothing prints) • The printer prints slowly • Blank or partial page printed 82 Solve a problem General troubleshooting...
User Guide
Page 87
...printhead. Try to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources. If you are print jobs stuck in the input tray. To clean the printhead, see Electrical specifications. The...cartridges are installed. These are the servicing sounds when the printer performs automatic servicing functions to protect the printheads. otherwise, the HP software provided with the printer might hear some unexpected noises made by the printer. For more information, see Turn off the ...
...printhead. Try to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources. If you are print jobs stuck in the input tray. To clean the printhead, see Electrical specifications. The...cartridges are installed. These are the servicing sounds when the printer performs automatic servicing functions to protect the printheads. otherwise, the HP software provided with the printer might hear some unexpected noises made by the printer. For more information, see Turn off the ...
User Guide
Page 91
...or repairs required as a result of non-HP supplies. This can result in damage to replace the ink cartridges until you can help you purchased genuine HP ink cartridges, go to see : Check the estimated ink levels Print quality troubleshooting 87 For more information, see if your ink... cartridges are genuine HP ink cartridges. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are not covered under warranty. Do not leave the ink...
...or repairs required as a result of non-HP supplies. This can result in damage to replace the ink cartridges until you can help you purchased genuine HP ink cartridges, go to see : Check the estimated ink levels Print quality troubleshooting 87 For more information, see if your ink... cartridges are genuine HP ink cartridges. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are not covered under warranty. Do not leave the ink...
User Guide
Page 93
...appear differently than they do when printed on calling for service. No further troubleshooting is loaded in the input tray. Cause: There was a problem with the... Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper is required. For example, check to see if the document is nothing wrong with the... printer. NOTE: On some computer screens, colors might need to : www.hp.com/go /customercare for information and utilities that can help you correct many common printer problems. If ...
...appear differently than they do when printed on calling for service. No further troubleshooting is loaded in the input tray. Cause: There was a problem with the... Check the print settings. • Check the print settings to see if advanced color settings such as HP Advanced Photo Paper is required. For example, check to see if the document is nothing wrong with the... printer. NOTE: On some computer screens, colors might need to : www.hp.com/go /customercare for information and utilities that can help you correct many common printer problems. If ...
User Guide
Page 102
..."Using Correct Type of the test failed, and then review the appropriate topic in this test after you can visit the HP online support website at www.hp.com/go/customercare for the printer. For more information, see Test fax setup. If the printer is not set up ...when sending faxes, receiving faxes, or both. For more information, see The fax test failed. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for information and utilities that came with Fax" test failed • The "Dial Tone Detection" test failed • The "Fax Line Condition...
..."Using Correct Type of the test failed, and then review the appropriate topic in this test after you can visit the HP online support website at www.hp.com/go/customercare for the printer. For more information, see Test fax setup. If the printer is not set up ...when sending faxes, receiving faxes, or both. For more information, see The fax test failed. Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for information and utilities that came with Fax" test failed • The "Dial Tone Detection" test failed • The "Fax Line Condition...
User Guide
Page 103
... came with the printer. After you resolve any problems found, run the fax test again. • Make sure you experience problems faxing, contact HP support. This website provides information and utilities that can cause faxing problems. (A splitter is finished and in this section. • Try to the... telephone wall jack. If the test fails again, continue reviewing the troubleshooting information in the idle state before running the test. • Make sure you use the phone cord that came with the printer, run the ...
... came with the printer. After you resolve any problems found, run the fax test again. • Make sure you experience problems faxing, contact HP support. This website provides information and utilities that can cause faxing problems. (A splitter is finished and in this section. • Try to the... telephone wall jack. If the test fails again, continue reviewing the troubleshooting information in the idle state before running the test. • Make sure you use the phone cord that came with the printer, run the ...
User Guide
Page 107
... without the other end to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is ready for digital phones. After you resolve any problems found , run the fax test again to...
... without the other end to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is ready for digital phones. After you resolve any problems found , run the fax test again to...
User Guide
Page 116
... Make sure the web browser meets the minimum system requirements. Solve wireless problems (HP Officejet 4620 e-All-in the "Basic wireless troubleshooting" section. For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne series). • If your network uses proxy settings when ...connecting to use HP ePrint. For more information, see Set up your web browser. ...
... Make sure the web browser meets the minimum system requirements. Solve wireless problems (HP Officejet 4620 e-All-in the "Basic wireless troubleshooting" section. For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne series). • If your network uses proxy settings when ...connecting to use HP ePrint. For more information, see Set up your web browser. ...
User Guide
Page 117
...a problem is not connected to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the order presented. TIP: If the Wireless Test Report indicates the signal is weak, try the following steps in ... that can help solve the problem. Run the Wireless Test Report For wireless networking issues, run the Wireless Test Report. Advanced wireless troubleshooting If you have been turned on. Step 2 - Restart components of the printer is set as the default printer driver (Windows only...
...a problem is not connected to your network over a Virtual Private Network (VPN) • After resolving the problems Solve wireless problems (HP Officejet 4620 e-All-in the order presented. TIP: If the Wireless Test Report indicates the signal is weak, try the following steps in ... that can help solve the problem. Run the Wireless Test Report For wireless networking issues, run the Wireless Test Report. Advanced wireless troubleshooting If you have been turned on. Step 2 - Restart components of the printer is set as the default printer driver (Windows only...
User Guide
Page 120
...and then click Details. 3. If the print job is paused, click Resume Printer. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. If the printer is on your operating system: ...are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. For more information, see Configure your firewall software to work with the firewall turned off, ...
...and then click Details. 3. If the print job is paused, click Resume Printer. To check the printer's status, follow the instructions for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. If the printer is on your operating system: ...are able to access the EWS, but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. For more information, see Configure your firewall software to work with the firewall turned off, ...
User Guide
Page 122
.../go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? You should disable this. An example would be having problems such as: • Printer not found . If you are using the HP software on a computer running Windows and cannot find the printer during installation ... one firewall enabled at the same time. Many security software vendors provide updates that causes an alert. Having more information about using the HP printer you are not available in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to ...
.../go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? You should disable this. An example would be having problems such as: • Printer not found . If you are using the HP software on a computer running Windows and cannot find the printer during installation ... one firewall enabled at the same time. Many security software vendors provide updates that causes an alert. Having more information about using the HP printer you are not available in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to ...
User Guide
Page 124
... IP address is 123.123.123.123, type the following topics do not help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in-One series) Hardware installation suggestions Check the printer • Make sure that can visit the... to and select Print Reports, and then select Network Configuration Page. • Ping the printer using a computer running Windows, you correct many common printer problems. Troubleshoot installation issues If the following at www...
... IP address is 123.123.123.123, type the following topics do not help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in-One series) Hardware installation suggestions Check the printer • Make sure that can visit the... to and select Print Reports, and then select Network Configuration Page. • Ping the printer using a computer running Windows, you correct many common printer problems. Troubleshoot installation issues If the following at www...
User Guide
Page 125
... the ink cartridges are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. Troubleshoot installation issues 121 You can help you are specifying the correct drive letter. • If the computer cannot recognize the installation ...• Make sure to the computer and the printer are closed or disabled for damage. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are using a computer running Windows, make sure that you correct many common printer problems....
... the ink cartridges are using a computer running Windows, and the computer cannot detect the printer, run the installation program again. Troubleshoot installation issues 121 You can help you are specifying the correct drive letter. • If the computer cannot recognize the installation ...• Make sure to the computer and the printer are closed or disabled for damage. Solve network problems (HP Officejet 4620 e-All-in-One series) General network troubleshooting • If you are using a computer running Windows, make sure that you correct many common printer problems....