User Guide
Page 3
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...16 ... print cartridges 34 Replace the cartridges...35 Cartridge warranty information 37 8 Solve a problem HP support...39 Setup troubleshooting...42 Print quality troubleshooting...48 Print troubleshooting...63 Scan troubleshooting...68 Copy troubleshooting...70 Errors...74 9 Stop the current job...93 10 Technical information Notice...95 Specifications...95 Environmental...
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...16 ... print cartridges 34 Replace the cartridges...35 Cartridge warranty information 37 8 Solve a problem HP support...39 Setup troubleshooting...42 Print quality troubleshooting...48 Print troubleshooting...63 Scan troubleshooting...68 Copy troubleshooting...70 Errors...74 9 Stop the current job...93 10 Technical information Notice...95 Specifications...95 Environmental...
User Guide
Page 41
... the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. It is available to -date product information and expert assistance and includes the following... • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation...
... the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. It is available to -date product information and expert assistance and includes the following... • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation...
User Guide
Page 44
...screen. Many issues are available for the HP All-in -One with the most likely solution first. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Officejet software. Go to resolve the issue.... topics: • The product will not turn on • I connected the USB cable, but I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on the computer.
...screen. Many issues are available for the HP All-in -One with the most likely solution first. Turn off the product, wait one minute, then restart it ). Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the HP Officejet software. Go to resolve the issue.... topics: • The product will not turn on • I connected the USB cable, but I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on the computer.
User Guide
Page 46
...errors. Solutions are installed properly and have installed the software, connecting your computer to the product with a USB cable is resolved. • Solution 1: Press the On button to turn on the product • Solution 2: Set your product as the default printer... • Solution 3: Check the connection between the product and computer • Solution 4: Check that came with the product before connecting the USB cable. I connected the USB cable, but I am having problems using the HP... ink • Solution 5: Load paper in -One with my computer Solution: You must first install ...
...errors. Solutions are installed properly and have installed the software, connecting your computer to the product with a USB cable is resolved. • Solution 1: Press the On button to turn on the product • Solution 2: Set your product as the default printer... • Solution 3: Check the connection between the product and computer • Solution 4: Check that came with the product before connecting the USB cable. I connected the USB cable, but I am having problems using the HP... ink • Solution 5: Load paper in -One with my computer Solution: You must first install ...
User Guide
Page 48
...message that came with the installation. Make sure to remove them properly using the uninstall utility provided when you installed the software that an Unknown Error has occurred Solution: Try to continue with the product. Unplug the product power cord, and then plug it in again or try plugging the...cable and power cord are plugged in. For more information, see: "Uninstall and reinstall the software" on page 47 Cause: The source of the error is unknown. 46 Solve a problem Verify that does not work, stop and then restart the installation, and follow the directions on the screen. ...
...message that came with the installation. Make sure to remove them properly using the uninstall utility provided when you installed the software that an Unknown Error has occurred Solution: Try to continue with the product. Unplug the product power cord, and then plug it in again or try plugging the...cable and power cord are plugged in. For more information, see: "Uninstall and reinstall the software" on page 47 Cause: The source of the error is unknown. 46 Solve a problem Verify that does not work, stop and then restart the installation, and follow the directions on the screen. ...
User Guide
Page 76
...8 Errors If the product has an error, the lights on the product might flash, or an error message...your error condition based on the product. In the meantime, you about various error ...conditions. Install print cartridges. Refer to inform you can continue to resume. fast blinking Current ink level On Number On light Description of Load paper and press paper. Fast blinking E E On On On Fast blinking Print cartridges are on or flashing on which lights are not installed in the printer...printer. 74 Solve a problem The print carriage is stalled. If the ...
...8 Errors If the product has an error, the lights on the product might flash, or an error message...your error condition based on the product. In the meantime, you about various error ...conditions. Install print cartridges. Refer to inform you can continue to resume. fast blinking Current ink level On Number On light Description of Load paper and press paper. Fast blinking E E On On On Fast blinking Print cartridges are on or flashing on which lights are not installed in the printer...printer. 74 Solve a problem The print carriage is stalled. If the ...
User Guide
Page 77
...reinsert the print cartridge. fast blinking The black print cartridge is no response from one or both print cartridges. print quality is missing or not seated correctly. Turn... On Tri-color Current On The tri-color print Replace the tri-color ink level ! Errors 75 cartridges. Remove and replace black or tri-color or both print cartridges. Install or remove... Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP Support. selection cartridge is missing or not seated correctly. Unplug the power cord. 3. fast E ...
...reinsert the print cartridge. fast blinking The black print cartridge is no response from one or both print cartridges. print quality is missing or not seated correctly. Turn... On Tri-color Current On The tri-color print Replace the tri-color ink level ! Errors 75 cartridges. Remove and replace black or tri-color or both print cartridges. Install or remove... Wait a minute, then plug the power cord back in. 4. If the problem persists, contact HP Support. selection cartridge is missing or not seated correctly. Unplug the power cord. 3. fast E ...
User Guide
Page 78
...backup mode with the tri-color print cartridge. If prompted, choose your country/region, and then click Contact HP for technical support. File messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is a list of the product. Cause: The ... has been removed. Product messages The following is full Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at a time. Memory is no longer acceptable. Replace the black print cartridge when print quality is full Solution: Try ...
...backup mode with the tri-color print cartridge. If prompted, choose your country/region, and then click Contact HP for technical support. File messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is a list of the product. Cause: The ... has been removed. Product messages The following is full Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at a time. Memory is no longer acceptable. Replace the black print cartridge when print quality is full Solution: Try ...
User Guide
Page 79
...TGA, SGI, PDF, and PNG • When scanning, the HP Officejet Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF General user messages The following for the HP All-in-One Error reading or writing the file Solution: Check to see : "...Supported file types for the HP All-in-One" on your computer to create a print preview file. File format not supported Solution: Open the ...
...TGA, SGI, PDF, and PNG • When scanning, the HP Officejet Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF General user messages The following for the HP All-in-One Error reading or writing the file Solution: Check to see : "...Supported file types for the HP All-in-One" on your computer to create a print preview file. File format not supported Solution: Open the ...
User Guide
Page 80
... use. If you turn off your virus checker, remember to turn it back on page 35 Cause: The product was not running . Borderless printing error Solution: Borderless printing cannot occur with the most likely solution first. For more information, see : "Replace the cartridges" on after you might also... your computer for example, delete temporary files. For more information, see the Start Here guide that run in ink-backup mode with the HP All-in-One. See the user guide that came with your computer. Solution 2: Create more memory to add more space on your hard drive Solution:...
... use. If you turn off your virus checker, remember to turn it back on page 35 Cause: The product was not running . Borderless printing error Solution: Borderless printing cannot occur with the most likely solution first. For more information, see : "Replace the cartridges" on after you might also... your computer for example, delete temporary files. For more information, see the Start Here guide that run in ink-backup mode with the HP All-in-One. See the user guide that came with your computer. Solution 2: Create more memory to add more space on your hard drive Solution:...
User Guide
Page 81
... control panel of power- Cause: Transparencies and some applications and try the task again. Print cartridge messages The following is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it on a power strip or by using a wall switch, the product can be damaged. Power and connection messages...
... control panel of power- Cause: Transparencies and some applications and try the task again. Print cartridge messages The following is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it on a power strip or by using a wall switch, the product can be damaged. Power and connection messages...
User Guide
Page 83
... having a replacement cartridge available to be inaccurate or unavailable. For HP product return and recycling information, visit us at: www.hp.com/recycle. When plastic tape covers the print cartridge contacts, the product cannot detect that only one or both of printouts. Print cartridge is missing, incorrectly installed, or...low on ink Solution: Ink level warnings and indicators provide estimates for your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Errors 81 You do not need to avoid possible printing delays. Low on ink and might need to blink...
... having a replacement cartridge available to be inaccurate or unavailable. For HP product return and recycling information, visit us at: www.hp.com/recycle. When plastic tape covers the print cartridge contacts, the product cannot detect that only one or both of printouts. Print cartridge is missing, incorrectly installed, or...low on ink Solution: Ink level warnings and indicators provide estimates for your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Errors 81 You do not need to avoid possible printing delays. Low on ink and might need to blink...
User Guide
Page 85
... Do not use platen cleaners or alcohol to the center of the slot. If this did not solve the issue, try the next solution. Errors 83 Reinsert the print cartridge by its sides. The print carriage moves to clean the print cartridge contacts. Wait until it . 6. 5. Do ...not leave a print cartridge outside the HP All-in-One for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that will not come apart or leave fibers...
... Do not use platen cleaners or alcohol to the center of the slot. If this did not solve the issue, try the next solution. Errors 83 Reinsert the print cartridge by its sides. The print carriage moves to clean the print cartridge contacts. Wait until it . 6. 5. Do ...not leave a print cartridge outside the HP All-in-One for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that will not come apart or leave fibers...
User Guide
Page 87
...for your print cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges • Solution 2: Contact HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print ... solution. If this product. Solution 2: Contact HP customer support Solution: To find support and warranty information, go to resolve the issue. Errors 85 Incompatible print cartridges Try the following solutions to the HP Web site at www.hp.com/support. If you are using print cartridges...
...for your print cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges • Solution 2: Contact HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print ... solution. If this product. Solution 2: Contact HP customer support Solution: To find support and warranty information, go to resolve the issue. Errors 85 Incompatible print cartridges Try the following solutions to the HP Web site at www.hp.com/support. If you are using print cartridges...
User Guide
Page 89
...the problem cartridge, continue with the product. After you are installed in the wrong slots and you cannot remove them from the product, contact HP support for the tri-color print cartridge on . 2. Check to determine which print cartridge is on the left side. For a list of the... product. 3. Errors 87 NOTE: If the print cartridges are using the correct print cartridges for technical support. If the message does not indicate which cartridge is causing ...
...the problem cartridge, continue with the product. After you are installed in the wrong slots and you cannot remove them from the product, contact HP support for the tri-color print cartridge on . 2. Check to determine which print cartridge is on the left side. For a list of the... product. 3. Errors 87 NOTE: If the print cartridges are using the correct print cartridges for technical support. If the message does not indicate which cartridge is causing ...
User Guide
Page 90
...until it clicks into the slot on the cartridge to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges... 1 Tri-color print cartridge 2 Black print cartridge 5. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to release it, and then pull it forward into the...
...until it clicks into the slot on the cartridge to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges... 1 Tri-color print cartridge 2 Black print cartridge 5. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to release it, and then pull it forward into the...
User Guide
Page 91
... correct print cartridges for possible damage to the center of the product. 3. Then push the print cartridge forward until it is turned on the right. Errors 89 Make sure the product is still covering the ink nozzles, gently remove the clear plastic tape by sliding it forward into the slot on...
... correct print cartridges for possible damage to the center of the product. 3. Then push the print cartridge forward until it is turned on the right. Errors 89 Make sure the product is still covering the ink nozzles, gently remove the clear plastic tape by sliding it forward into the slot on...
User Guide
Page 93
...to be cleaned. NOTE: During ink-backup mode, the product can also remove it snaps into place. 9. Cause: One or both of the product. Hold the print cartridge with the HP logo on page 81. Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem.... (do not clean) 8. If this did not solve the issue, try the next solution. Errors 91 Gently close the print cartridge door and plug the power cord into the slot. If only one of the print cartridges is experiencing the problem, you push the print cartridge in ink-backup mode...
...to be cleaned. NOTE: During ink-backup mode, the product can also remove it snaps into place. 9. Cause: One or both of the product. Hold the print cartridge with the HP logo on page 81. Solution 3: Replace the print cartridges Solution: Replace the print cartridges that are experiencing the problem.... (do not clean) 8. If this did not solve the issue, try the next solution. Errors 91 Gently close the print cartridge door and plug the power cord into the slot. If only one of the print cartridges is experiencing the problem, you push the print cartridge in ink-backup mode...
User Guide
Page 97
...it is possible the output from the HP All-in-One may be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P. Specifications Technical specifications for the HP All-in-One are U.S. Environmental specifications • ...complete product specifications, see the printed documentation that came with the HP All-in-One. 10 Technical information The technical specifications and international regulatory information for the HP All-in-One are set forth in the express warranty statements accompanying such products ...
...it is possible the output from the HP All-in-One may be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P. Specifications Technical specifications for the HP All-in-One are U.S. Environmental specifications • ...complete product specifications, see the printed documentation that came with the HP All-in-One. 10 Technical information The technical specifications and international regulatory information for the HP All-in-One are set forth in the express warranty statements accompanying such products ...
User Guide
Page 105
Index A after the support period 41 B blank copy 73 scan 68 border 72 C color dull 57 connection problems HP All-in-One will not turn on 42 copy blank 73 missing information 72 paper types, recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty ..., 54, 59 reversed page order 65 specifications 96 troubleshooting 63 vertical streaks 60 print cartridges damaged 82 error message 81, 82 incorrect 81 low ink 66 low on ink 81 missing 82 non-HP ink 80 previously used 80 print quality smeared ink 48 print settings print quality 48 problems copy 70...
Index A after the support period 41 B blank copy 73 scan 68 border 72 C color dull 57 connection problems HP All-in-One will not turn on 42 copy blank 73 missing information 72 paper types, recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty ..., 54, 59 reversed page order 65 specifications 96 troubleshooting 63 vertical streaks 60 print cartridges damaged 82 error message 81, 82 incorrect 81 low ink 66 low on ink 81 missing 82 non-HP ink 80 previously used 80 print quality smeared ink 48 print settings print quality 48 problems copy 70...