User Guide
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...-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP Officejet-5740 (where ** are the unique characters to install the printer software using the HP Wi-Fi Direct connection. Add the printer. Open System Preferences . Click here for online troubleshooting for Wi-Fi Direct, or for more information, see the documentation provided...
...-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP Officejet-5740 (where ** are the unique characters to install the printer software using the HP Wi-Fi Direct connection. Add the printer. Open System Preferences . Click here for online troubleshooting for Wi-Fi Direct, or for more information, see the documentation provided...
User Guide
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... Wireless Setup Wizard. Click here to go online for more information. ● Learn how to change from the VPN before you can access any other troubleshooting tips. Click here to wireless connection. Click here to go online for more information. Click here to go online for more information. ● Learn how...
... Wireless Setup Wizard. Click here to go online for more information. ● Learn how to change from the VPN before you can access any other troubleshooting tips. Click here to wireless connection. Click here to go online for more information. Click here to go online for more information. ● Learn how...
User Guide
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...the printer or in several locations inside the printer. Instead follow the steps below to turn the printer off. 2. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues with paper or the paper ...result in all languages. Pulling out jammed paper from the front of the printer. Open the ink cartridge access door. 3. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. a. Lift the handle of the printer might cause the paper to tear and ...
...the printer or in several locations inside the printer. Instead follow the steps below to turn the printer off. 2. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in the automatic document feeder and resolving issues with paper or the paper ...result in all languages. Pulling out jammed paper from the front of the printer. Open the ink cartridge access door. 3. NOTE: The HP online troubleshooting wizards may not be available in more jams later. 1. a. Lift the handle of the printer might cause the paper to tear and ...
User Guide
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... the trays are loaded correctly and are likely to remove jammed paper. For more paper jams are not too full. NOTE: The HP online troubleshooting wizards may not be available in the Help for the printer. ● Make sure that are printing with paper that is not ... rollers. Touch the directional button to avoid paper jams To help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is too thick or too thin for clearing a print carriage ...
... the trays are loaded correctly and are likely to remove jammed paper. For more paper jams are not too full. NOTE: The HP online troubleshooting wizards may not be available in the Help for the printer. ● Make sure that are printing with paper that is not ... rollers. Touch the directional button to avoid paper jams To help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is too thick or too thin for clearing a print carriage ...
User Guide
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...printer is connected to or tap the upper-right corner of the following in order: 1. Use an HP online troubleshooting wizard Get step-by following the onscreen instructions. 2. d. The HP Print and Scan Doctor is not paused or offline a. c. To verify that the printer is a...connection is set as the default printer. 100 Chapter 9 Solve a problem ENWW Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that will try the following : ● Windows 8.1 and Windows 8: Point to the printer with...
...printer is connected to or tap the upper-right corner of the following in order: 1. Use an HP online troubleshooting wizard Get step-by following the onscreen instructions. 2. d. The HP Print and Scan Doctor is not paused or offline a. c. To verify that the printer is a...connection is set as the default printer. 100 Chapter 9 Solve a problem ENWW Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that will try the following : ● Windows 8.1 and Windows 8: Point to the printer with...
User Guide
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...paper type from the Media drop-down list. If it is turned off. If the printer does not turn on the printer. Try using original HP ink cartridges. 2. Make sure you pull the plug or turn the printer off a power strip. NOTE: If the printer is fully plugged ...into the wall outlet. 8. Reconnect the power cord to the side of the printer under the cartridge access door. 9. Troubleshoot print quality issues online Read general instructions in the Help for a green light indicating the printer is firmly connected to the printer. 1 Power connection ...
...paper type from the Media drop-down list. If it is turned off. If the printer does not turn on the printer. Try using original HP ink cartridges. 2. Make sure you pull the plug or turn the printer off a power strip. NOTE: If the printer is fully plugged ...into the wall outlet. 8. Reconnect the power cord to the side of the printer under the cartridge access door. 9. Troubleshoot print quality issues online Read general instructions in the Help for a green light indicating the printer is firmly connected to the printer. 1 Power connection ...
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NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 108 Chapter 9 Solve a problem ENWW Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 108 Chapter 9 Solve a problem ENWW Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
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Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 ENWW Scan issues 109 Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 46 ENWW Scan issues 109 Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
User Guide
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... test failed, and then review the appropriate topic in the report are correct. Run the test again. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the display and prints a report. 4. The "Fax Hardware Test" failed ● Turn the printer... the printer control panel and then unplug the power cord from the back of the test on . Run the fax test You can also use HP's online troubleshooting wizard. To test fax setup via the printer control panel 1. After a few seconds, plug the power cord in this section. ● Try...
... test failed, and then review the appropriate topic in the report are correct. Run the test again. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the display and prints a report. 4. The "Fax Hardware Test" failed ● Turn the printer... the printer control panel and then unplug the power cord from the back of the test on . Run the fax test You can also use HP's online troubleshooting wizard. To test fax setup via the printer control panel 1. After a few seconds, plug the power cord in this section. ● Try...
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... 9 Solve a problem ENWW After you resolve any problems found, run the fax test again to your computer. NOTE: The HP online troubleshooting wizards may not be in the Help for faxing if an extension phone is causing problems; If the Fax Line Condition Test fails... type of the printer. ● Other equipment, which piece of equipment is not long enough, you having? Troubleshoot fax problems. Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your telephone wall jack, then connect the other equipment...
... 9 Solve a problem ENWW After you resolve any problems found, run the fax test again to your computer. NOTE: The HP online troubleshooting wizards may not be in the Help for faxing if an extension phone is causing problems; If the Fax Line Condition Test fails... type of the printer. ● Other equipment, which piece of equipment is not long enough, you having? Troubleshoot fax problems. Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your telephone wall jack, then connect the other equipment...
User Guide
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... of the following troubleshooting options. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan...
... of the following troubleshooting options. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan...
User Guide
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... the Ethernet light near the connector is a utility that will try to troubleshoot the issue automatically. The HP Print and Scan Doctor may not be available in all languages. HP Print and Scan Doctor The HP Print and Scan Doctor is turned on : ▲ From the printer...have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Enter the Wi-Fi Direct password when prompted. 4. Use an HP online troubleshooting wizard Convert a USB connection to the printer. Change the connection type on page...
... the Ethernet light near the connector is a utility that will try to troubleshoot the issue automatically. The HP Print and Scan Doctor may not be available in all languages. HP Print and Scan Doctor The HP Print and Scan Doctor is turned on : ▲ From the printer...have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Enter the Wi-Fi Direct password when prompted. 4. Use an HP online troubleshooting wizard Convert a USB connection to the printer. Change the connection type on page...
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... that came with the printer. 2. It is available to all HP customers. This section contains the following features: ● Fast access to qualified online support specialists ● Software and driver updates for the printer ● Valuable troubleshooting information for up-to-date product information and expert assistance, and includes the following topics...
... that came with the printer. 2. It is available to all HP customers. This section contains the following features: ● Fast access to qualified online support specialists ● Software and driver updates for the printer ● Valuable troubleshooting information for up-to-date product information and expert assistance, and includes the following topics...
User Guide
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... 126 error correction mode 51 error reports, fax 69 F fax answer mode 62 answering machine and modem, shared with (parallel phone systems) 159 answering machine troubleshoot 117 answering machine, set up (parallel phone systems) 157 auto answer 62 backup fax 54 blocking numbers 55 confirmation reports 68 dial tone test, failed...
... 126 error correction mode 51 error reports, fax 69 F fax answer mode 62 answering machine and modem, shared with (parallel phone systems) 159 answering machine troubleshoot 117 answering machine, set up (parallel phone systems) 157 auto answer 62 backup fax 54 blocking numbers 55 confirmation reports 68 dial tone test, failed...
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... change 62 setup types 145 shared phone line setup (parallel phone systems) 150 sound volume 65 speed 65 test failed 110 test setup 164 troubleshoot 110 voice mail, set up (parallel phone systems) 151 wall jack test, failed 111 Fax screen 6 FoIP 67 forwarding faxes 55 G ...link speed 87 settings, change 87 wireless communication setup 82 O OS X HP Utility 89 output tray locating 3 P paper clear jams 93 HP, order 9 selecting 10 skewed pages 97 troubleshoot feeding 97 paper-feed problems, troubleshoot 97 parallel phone systems answering machine setup 157 countries/regions with 144 distinctive ...
... change 62 setup types 145 shared phone line setup (parallel phone systems) 150 sound volume 65 speed 65 test failed 110 test setup 164 troubleshoot 110 voice mail, set up (parallel phone systems) 151 wall jack test, failed 111 Fax screen 6 FoIP 67 forwarding faxes 55 G ...link speed 87 settings, change 87 wireless communication setup 82 O OS X HP Utility 89 output tray locating 3 P paper clear jams 93 HP, order 9 selecting 10 skewed pages 97 troubleshoot feeding 97 paper-feed problems, troubleshoot 97 parallel phone systems answering machine setup 157 countries/regions with 144 distinctive ...
User Guide
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...panel illustration 4 receive faxes auto answer mode 62 automatically 53 blocking numbers 55 forwarding 55 manually 53 rings to answer 63 troubleshoot 115, 116 recycle ink cartridges 129 redial options, setting 64 reduce fax 55 regulatory information 133, 140 regulatory notices regulatory ...) 150 test fax 164 voice mail (parallel phone systems) 151 voice mail and computer modem (parallel phone systems) 162 skew, troubleshoot print 97 software Webscan 44 status icons 6 subscriber identification code 62 support process 122 system requirements 126 T technical information copy specifications 127...
...panel illustration 4 receive faxes auto answer mode 62 automatically 53 blocking numbers 55 forwarding 55 manually 53 rings to answer 63 troubleshoot 115, 116 recycle ink cartridges 129 redial options, setting 64 reduce fax 55 regulatory information 133, 140 regulatory notices regulatory ...) 150 test fax 164 voice mail (parallel phone systems) 151 voice mail and computer modem (parallel phone systems) 162 skew, troubleshoot print 97 software Webscan 44 status icons 6 subscriber identification code 62 support process 122 system requirements 126 T technical information copy specifications 127...
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port connection, failed 111 setup 164 telephone wall jack 111 tone dialing 64 trays clear paper jams 93 locating 3 paper-width guides illustration 3 troubleshoot feeding 97 troubleshoot answering machines 117 fax 110 fax dial tone test failed 113 fax hardware test failed 110 fax line test failed 113 fax phone cord connection ...
port connection, failed 111 setup 164 telephone wall jack 111 tone dialing 64 trays clear paper jams 93 locating 3 paper-width guides illustration 3 troubleshoot feeding 97 troubleshoot answering machines 117 fax 110 fax dial tone test failed 113 fax hardware test failed 110 fax line test failed 113 fax phone cord connection ...
Reference Guide
Page 1
...printer's name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP Officejet 5740 series > Help. •• OS X: Click Help > Help Center. Standard data rates may apply. If your computer is not included on -screen ...After closing the tray, ensure that this paper is subject to set up your language. Learn about product features, printing, troubleshooting, and support. www.hp.com/mobile/OJ5740 EN ES FR The information contained herein is selected on the app bar, click the icon with the...
...printer's name, and then click Help. •• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP Officejet 5740 series > Help. •• OS X: Click Help > Help Center. Standard data rates may apply. If your computer is not included on -screen ...After closing the tray, ensure that this paper is subject to set up your language. Learn about product features, printing, troubleshooting, and support. www.hp.com/mobile/OJ5740 EN ES FR The information contained herein is selected on the app bar, click the icon with the...
Reference Guide
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...follow the on the printer. Double-click HP Uninstaller, and then follow the on . Anonymous usage information storage: The HP cartridges store a limited set as you click the list at www.hp.com/go/tools to install the printer ...software. The On button will be lit white. 3. Visit the HP Diagnostic Tools website at the left, and then choose Reset printing system. 3. If ... a check mark in OS X v10.7 Lion and OS X v10.8 Mountain Lion). 2. Basic troubleshooting English If you are unable to your computer through USB, disconnect the printer from your computer. 2.
...follow the on the printer. Double-click HP Uninstaller, and then follow the on . Anonymous usage information storage: The HP cartridges store a limited set as you click the list at www.hp.com/go/tools to install the printer ...software. The On button will be lit white. 3. Visit the HP Diagnostic Tools website at the left, and then choose Reset printing system. 3. If ... a check mark in OS X v10.7 Lion and OS X v10.8 Mountain Lion). 2. Basic troubleshooting English If you are unable to your computer through USB, disconnect the printer from your computer. 2.
Reference Guide
Page 4
...If you still cannot connect, turn them back on security software, go to install the HP printer software. 4 This website contains the most complete, up or reconfigure your printer, and troubleshoot networking problems. If connecting your printer to access your printer over your home network. •... not blocking communication over a network. Touch Print Reports, and then touch Wireless Test Report. After installation you will need to : www.hp.com/go /wirelessprinting). solve problems when connecting the printer to the same network as information to help ? If it shows Wireless Off,...
...If you still cannot connect, turn them back on security software, go to install the HP printer software. 4 This website contains the most complete, up or reconfigure your printer, and troubleshoot networking problems. If connecting your printer to access your printer over your home network. •... not blocking communication over a network. Touch Print Reports, and then touch Wireless Test Report. After installation you will need to : www.hp.com/go /wirelessprinting). solve problems when connecting the printer to the same network as information to help ? If it shows Wireless Off,...