Reference Guide
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... drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems ... parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference Information 89...
... drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems ... parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference Information 89...
Maintenance and Service Guide
Page 86
...new motherboard, you might have to contact an HP support center to update the display data stored on the new motherboard. This restores the old system data on the notebook. 4. Enter the serial number from the bottom of the notebook-you must use the Service Utility floppy disk ... any EMI spring could cause a motherboard short. Plug in the floppy drive. 3. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the section entitled "Removing the Motherboard" on the floppy...
...new motherboard, you might have to contact an HP support center to update the display data stored on the new motherboard. This restores the old system data on the notebook. 4. Enter the serial number from the bottom of the notebook-you must use the Service Utility floppy disk ... any EMI spring could cause a motherboard short. Plug in the floppy drive. 3. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the section entitled "Removing the Motherboard" on the floppy...
Maintenance and Service Guide
Page 89
... connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. When the process completes, press the power button to the notebook. 4. Service Manual Removal and Replacement 2-59 Connect any programs that appear. If it is docked, and remove any PCMCIA cards from it . Select Update, > Download New > OK. The BIOS update also resets...
... connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. When the process completes, press the power button to the notebook. 4. Service Manual Removal and Replacement 2-59 Connect any programs that appear. If it is docked, and remove any PCMCIA cards from it . Select Update, > Download New > OK. The BIOS update also resets...
Maintenance and Service Guide
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...; Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of ... Turn Off Computer (Shut Down) or Restart. 2. When the menu appears, press F2 to exit e-Diagtools. 7. Updating e-Diagtools You can use for Windows. When the HP logo appears, press F10 to start the basic hardware test. Run the basic test. Press F3 to run e-Diagtools. ...
...; Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of ... Turn Off Computer (Shut Down) or Restart. 2. When the menu appears, press F2 to exit e-Diagtools. 7. Updating e-Diagtools You can use for Windows. When the HP logo appears, press F10 to start the basic hardware test. Run the basic test. Press F3 to run e-Diagtools. ...
Maintenance and Service Guide
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...Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was detected Extended memory is not working or not configured properly at offset nnnn Update to reconfigure the system System CMOS has been corrupted or modified incorrectly, perhaps ...Fixed (hard) disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5 POST Messages Message 0200 Failure Fixed Disk ...
...Previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If the failure was detected Extended memory is not working or not configured properly at offset nnnn Update to reconfigure the system System CMOS has been corrupted or modified incorrectly, perhaps ...Fixed (hard) disk is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5 POST Messages Message 0200 Failure Fixed Disk ...
Maintenance and Service Guide
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...and Exit Get Default Values Description Default Sets whether the built-in LAN provides diskless boot from time to time provide updates to the notebook's BIOS Use e-DiagTools for changes Enter Enter Disabled Description Shows the order of boot devices Move the entries to change the order...date, or time changes Restores default settings, and remains in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from a network server Default 1. Service Manual Troubleshooting and Diagnostics 3-35 Hard Disk 2. CD/DVD 4. Removable Device 3.
...and Exit Get Default Values Description Default Sets whether the built-in LAN provides diskless boot from time to time provide updates to the notebook's BIOS Use e-DiagTools for changes Enter Enter Disabled Description Shows the order of boot devices Move the entries to change the order...date, or time changes Restores default settings, and remains in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from a network server Default 1. Service Manual Troubleshooting and Diagnostics 3-35 Hard Disk 2. CD/DVD 4. Removable Device 3.
Service Manual
Page 128
..., make sure the round coaxial cables from the antenna PCAs are replacing the CPU module, you must reprogram the BIOS IC, preferably with the latest BIOS-see the HP logo, press ESC to boot. Reassembly Procedure Caution Be extremely careful when replacing the motherboard. After installing a new... A new BIOS IC contains only enough basic programming to enable the notebook to display the boot menu, then boot from the Partnership Web site (see page 2-47). The motherboard has EMI springs attached to update the display/LCD identification stored on the heat sink (see page vii), and...
..., make sure the round coaxial cables from the antenna PCAs are replacing the CPU module, you must reprogram the BIOS IC, preferably with the latest BIOS-see the HP logo, press ESC to boot. Reassembly Procedure Caution Be extremely careful when replacing the motherboard. After installing a new... A new BIOS IC contains only enough basic programming to enable the notebook to display the boot menu, then boot from the Partnership Web site (see page 2-47). The motherboard has EMI springs attached to update the display/LCD identification stored on the heat sink (see page vii), and...
Service Manual
Page 132
... Replacement 2-61 In some cases, however, you might damage the notebook. BIOS updates are available from this program on a particular unit, click Change Settings in the BIOS Setup utility-except for Windows. 6. If you make an Internet connection from the HP Business Support Web site (www.hp.com/go/bizsupport). Connect any programs that appear. Follow the...
... Replacement 2-61 In some cases, however, you might damage the notebook. BIOS updates are available from this program on a particular unit, click Change Settings in the BIOS Setup utility-except for Windows. 6. If you make an Internet connection from the HP Business Support Web site (www.hp.com/go/bizsupport). Connect any programs that appear. Follow the...
Service Manual
Page 153
...test screen. 8. The tests are intended to preserve the state of the notebook. When the HP logo appears, press F10 to start the basic hardware test. When the ... Diagnostic Program The hardware diagnostic programs provide two levels of e-Diagtools using individual hardware tests. Updating e-Diagtools You can download the latest version of testing: • User-level testing using ... Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...
...test screen. 8. The tests are intended to preserve the state of the notebook. When the HP logo appears, press F10 to start the basic hardware test. When the ... Diagnostic Program The hardware diagnostic programs provide two levels of e-Diagtools using individual hardware tests. Updating e-Diagtools You can download the latest version of testing: • User-level testing using ... Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...
Service Manual
Page 154
... Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows, use the e-Diagtools menu. To e-mail... from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic ... or print the Support Ticket, click Save As or Print. The first time you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret the failure of...
... Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows, use the e-Diagtools menu. To e-mail... from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic ... or print the Support Ticket, click Save As or Print. The first time you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret the failure of...
Service Manual
Page 158
... working or not configured properly. Make sure the hard disk is dead - Update to be out of floppy drive A: not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. In response, the BIOS has installed the default Setup values. POST loads default values and offers...
... working or not configured properly. Make sure the hard disk is dead - Update to be out of floppy drive A: not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. In response, the BIOS has installed the default Setup values. POST loads default values and offers...
Service Manual
Page 163
... 8 characters (0-9, A-Z), and cannot include special or accented characters. Description Shows the order of boot devices. CD/DVD 4. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to change the order. Sets whether a user password is shut down. Built-in Setup. Restores default settings, and remains in LAN...
... 8 characters (0-9, A-Z), and cannot include special or accented characters. Description Shows the order of boot devices. CD/DVD 4. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to change the order. Sets whether a user password is shut down. Built-in Setup. Restores default settings, and remains in LAN...
Hard Drive White Paper
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... closure in either of docking is closed while the notebook is operating on AC power or on AC power. Since the purpose of the tests, the process halts and failure occurs. This enhancement allows the notebook to download the latest BIOS update. HP recommends the latest system BIOS upgrade be undocked or removed from a docking device...
... closure in either of docking is closed while the notebook is operating on AC power or on AC power. Since the purpose of the tests, the process halts and failure occurs. This enhancement allows the notebook to download the latest BIOS update. HP recommends the latest system BIOS upgrade be undocked or removed from a docking device...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 3
...website, or on CD from Microsoft. • The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. To check and upgrade ROM BIOS for installation 1. Check the current ROM BIOS using the current operating system (OS). - You can result... of Microsoft Windows XP to complete the ROM upgrade. 3 Failure to update. Disconnect all external peripherals and remove all files, including the most recent version, install the latest system ROM BIOS. Note Refer to the online download and installation instructions to SP2. Connect...
...website, or on CD from Microsoft. • The latest HP Support Software CD containing updated drivers and deliverables described in the order provided. To check and upgrade ROM BIOS for installation 1. Check the current ROM BIOS using the current operating system (OS). - You can result... of Microsoft Windows XP to complete the ROM upgrade. 3 Failure to update. Disconnect all external peripherals and remove all files, including the most recent version, install the latest system ROM BIOS. Note Refer to the online download and installation instructions to SP2. Connect...
