Scanjet N8400 Setup and Support Guide
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... button assignments 13 Print quick start button labels 13 4 Where to get additional information User Guide...14 HP Smart Document Scan Software Help 14 HP Scanner Tools Utility help 15 Technical Resources...15 5 Troubleshooting Scanner error messages...16 Scanner does not work after installation 18 6 Product care and support Care and maintenance...20 Accessibility...20 Getting...
... button assignments 13 Print quick start button labels 13 4 Where to get additional information User Guide...14 HP Smart Document Scan Software Help 14 HP Scanner Tools Utility help 15 Technical Resources...15 5 Troubleshooting Scanner error messages...16 Scanner does not work after installation 18 6 Product care and support Care and maintenance...20 Accessibility...20 Getting...
Scanjet N8400 Setup and Support Guide
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... button on page 18 in the output tray, then the scanner installation might not be complete. Set up the hardware 7 Click the Clean button to feed the cloth through the paper path and land in the Troubleshooting section of this guide. 6. Remove the cleaning cloth and ...unfold it. 3. English Prepare the scanner for the components to dry before inserting paper into the document feeder. 4. Gently open the HP Scanner Tools Utility. Click the Maintenance tab. 5. See "Scanner does not work...
... button on page 18 in the output tray, then the scanner installation might not be complete. Set up the hardware 7 Click the Clean button to feed the cloth through the paper path and land in the Troubleshooting section of this guide. 6. Remove the cleaning cloth and ...unfold it. 3. English Prepare the scanner for the components to dry before inserting paper into the document feeder. 4. Gently open the HP Scanner Tools Utility. Click the Maintenance tab. 5. See "Scanner does not work...
Scanjet N8400 Setup and Support Guide
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...to use for other care and maintenance tasks. Do one of the following: • If the HP Smart Document Scan Software is not installed, scan from the software program that you want to troubleshoot that you intend to use a paper-path cleaning cloth for scanning. If a scan does not... appear on your computer screen, see "Uninstall and then reinstall the HP Scanjet drivers and utilities" on page 19, and then try scanning ...
...to use for other care and maintenance tasks. Do one of the following: • If the HP Smart Document Scan Software is not installed, scan from the software program that you want to troubleshoot that you intend to use a paper-path cleaning cloth for scanning. If a scan does not... appear on your computer screen, see "Uninstall and then reinstall the HP Scanjet drivers and utilities" on page 19, and then try scanning ...
Scanjet N8400 Setup and Support Guide
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... a single topic, choose Print the selected topic. • To print a group of information describe using , maintaining, and troubleshooting the scanner. It provides information about using the scanner and the scanning software. It is displayed. 3. To open the User Guide in another language, follow these steps: ▲... Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click User Guide. To open HP...
... a single topic, choose Print the selected topic. • To print a group of information describe using , maintaining, and troubleshooting the scanner. It provides information about using the scanner and the scanning software. It is displayed. 3. To open the User Guide in another language, follow these steps: ▲... Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N8400 series, and then click User Guide. To open HP...
Scanjet N8400 Setup and Support Guide
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... tray. Clear the jammed paper from the ADF in the Troubleshooting section. Close the automatic document feeder (ADF) hatch. 5 Troubleshooting Scanner error messages The scanner displays status and error messages on both sides until both sides click. 16 HP Scanjet N8400 series For help responding to a scanner error message, see Clear jams from the opening and pressing...
... tray. Clear the jammed paper from the ADF in the Troubleshooting section. Close the automatic document feeder (ADF) hatch. 5 Troubleshooting Scanner error messages The scanner displays status and error messages on both sides until both sides click. 16 HP Scanjet N8400 series For help responding to a scanner error message, see Clear jams from the opening and pressing...
Scanjet N8400 Setup and Support Guide
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... initialized. • The scanner could not be compatible with the scanner. Chapter 5 Scanner does not work after installation If the scanner does not work after verifying the above items, try the following messages displayed on page 6. For more information, see one of the scanner is in working order. Troubleshoot the USB connection: 18 HP Scanjet N8400 series Wait...
... initialized. • The scanner could not be compatible with the scanner. Chapter 5 Scanner does not work after installation If the scanner does not work after verifying the above items, try the following messages displayed on page 6. For more information, see one of the scanner is in working order. Troubleshoot the USB connection: 18 HP Scanjet N8400 series Wait...
Scanjet N8400 Setup and Support Guide
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... your product • Valuable product and troubleshooting information for technical issues • Proactive product updates, support alerts, and HP newsletters (available when you register your product) 3. If you that is available online at www.hp.com/support. 5. It is unable, ...Packard limited warranty statement 21 If HP receives notice of HP products will be uninterrupted or error free. If HP is the fastest source for the period specified above . Hewlett-Packard limited warranty statement HP Scanjet N8400 series scanner Model N8420 N8460 Asia/Pacific 1 year 1 ...
... your product • Valuable product and troubleshooting information for technical issues • Proactive product updates, support alerts, and HP newsletters (available when you register your product) 3. If you that is available online at www.hp.com/support. 5. It is unable, ...Packard limited warranty statement 21 If HP receives notice of HP products will be uninterrupted or error free. If HP is the fastest source for the period specified above . Hewlett-Packard limited warranty statement HP Scanjet N8400 series scanner Model N8420 N8460 Asia/Pacific 1 year 1 ...
Scanjet N8400 User Guide
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...automatic document feeder from the scanner 23 5 Troubleshooting Scanner error messages...25 Scanner initialization or hardware problems 27 Scanner does not start...27 Scanner has stopped working correctly 28 Scanner operation problems...28 Scanner will not turn on...28 Scanner lamp stays on...29 Scanner does not scan right away 29 Scanner scans only one side of... the ADF jams repeatedly 33 Clear jams from the ADF...33 Remove a paper jam within the ADF 36 Contact HP Support...36 6 Advanced technical features Long pages...37 Color dropout...37 Misfeed (Multipick) Detection...37 Index...39 2
...automatic document feeder from the scanner 23 5 Troubleshooting Scanner error messages...25 Scanner initialization or hardware problems 27 Scanner does not start...27 Scanner has stopped working correctly 28 Scanner operation problems...28 Scanner will not turn on...28 Scanner lamp stays on...29 Scanner does not scan right away 29 Scanner scans only one side of... the ADF jams repeatedly 33 Clear jams from the ADF...33 Remove a paper jam within the ADF 36 Contact HP Support...36 6 Advanced technical features Long pages...37 Color dropout...37 Misfeed (Multipick) Detection...37 Index...39 2
Scanjet N8400 User Guide
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... provides information about using the scanner and the scanning software. Wait for scanner information. To print one or more User Guide topics, follow these steps: ▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to get additional information...connect the scanner, test the installation, and troubleshoot installation problems. User Guide This scanner User Guide is displayed. 3. Click OK. 4. Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner into the computer CD drive. Insert the HP Scanning ...
... provides information about using the scanner and the scanning software. Wait for scanner information. To print one or more User Guide topics, follow these steps: ▲ Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to get additional information...connect the scanner, test the installation, and troubleshoot installation problems. User Guide This scanner User Guide is displayed. 3. Click OK. 4. Setup and Support Guide Use the printed Setup and Support Guide that came with the scanner into the computer CD drive. Insert the HP Scanning ...
Scanjet N8400 User Guide
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CAUTION: Use only glass cleaner to see support and troubleshooting information, and then enter the scanner product name and model number. When you use the ADF several times per week, monthly cleaning is recommended. Remove the cleaning cloth and unfold it . ... the environment is fed through it . 3. Follow the online instructions to select your country/region and language, select the option to clean the scanner glass. To order more HP paper-path cleaning cloths, go to tear the cleaning cloth. 2. Press the Tools ( ) button on the glass. Chapter 4 3. Take care not to www...
CAUTION: Use only glass cleaner to see support and troubleshooting information, and then enter the scanner product name and model number. When you use the ADF several times per week, monthly cleaning is recommended. Remove the cleaning cloth and unfold it . ... the environment is fed through it . 3. Follow the online instructions to select your country/region and language, select the option to clean the scanner glass. To order more HP paper-path cleaning cloths, go to tear the cleaning cloth. 2. Press the Tools ( ) button on the glass. Chapter 4 3. Take care not to www...
Scanjet N8400 User Guide
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... door. Close the automatic document feeder (ADF) hatch. Troubleshooting 25 5 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner error messages • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are using. Clean Out ADF Jam - For help for the HP scanning program that you hear a click. Clear the jammed...
... door. Close the automatic document feeder (ADF) hatch. Troubleshooting 25 5 Troubleshooting This section contains solutions for common problems with the scanner. • Scanner error messages • Scanner initialization or hardware problems • Scanner operation problems • Scanner buttons are using. Clean Out ADF Jam - For help for the HP scanning program that you hear a click. Clear the jammed...
Scanjet N8400 User Guide
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...sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. For more information, see Contact HP Support. 26 Troubleshooting If the message is still displayed, contact HP Support. Close the program you are using to scan. Replace the stack of... the front panel buttons. Chapter 5 (continued) Scanner Error Message Clean Out Open Recovery Process...
...sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. For more information, see Contact HP Support. 26 Troubleshooting If the message is still displayed, contact HP Support. Close the program you are using to scan. Replace the stack of... the front panel buttons. Chapter 5 (continued) Scanner Error Message Clean Out Open Recovery Process...
Scanjet N8400 User Guide
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...HP Scanjet N8400 series Utilities 5. Be sure the power switch located on the back of order at the scan destination • Scanner is scanning items very slowly • The image is completely black or completely white • Scanned images are properly connected. A cable might not be disabled in the HP Scanner Tools Utility. 28 Troubleshooting Scanner... operation problems • Scanner will not turn on when you insert the CD, an installation dialog...
...HP Scanjet N8400 series Utilities 5. Be sure the power switch located on the back of order at the scan destination • Scanner is scanning items very slowly • The image is completely black or completely white • Scanned images are properly connected. A cable might not be disabled in the HP Scanner Tools Utility. 28 Troubleshooting Scanner... operation problems • Scanner will not turn on when you insert the CD, an installation dialog...
Scanjet N8400 User Guide
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...the issue lies with no additional benefit. • Color scans create larger files than necessary creates a larger file with the printer. Scanner glass is dirty Clean the scanner glass under the following conditions: • Ink is on the glass • Fingerprints are on the glass • Documents or...• 200 dpi is sufficient for storing documents as described in Care and maintenance . Eliminating these dots can create a smaller file. 30 Troubleshooting Chapter 5 Scanned images are not straight The item might be out of toner or ink. Make sure the paper guides touch the edges of...
...the issue lies with no additional benefit. • Color scans create larger files than necessary creates a larger file with the printer. Scanner glass is dirty Clean the scanner glass under the following conditions: • Ink is on the glass • Fingerprints are on the glass • Documents or...• 200 dpi is sufficient for storing documents as described in Care and maintenance . Eliminating these dots can create a smaller file. 30 Troubleshooting Chapter 5 Scanned images are not straight The item might be out of toner or ink. Make sure the paper guides touch the edges of...
Scanjet N8400 User Guide
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...input tray or output tray might exist. If the ADF does not feed paper, contact HP Customer Support. Verify that they feed into the automatic document feeder, check the resulting scanned ...see that is up to 863.6 mm (34 inches), see the Advanced Technical Features section. 32 Troubleshooting Paper does not feed from the output tray. • If misfeeds occur frequently, perform document feeder... maintenance. For longer pages, the end of the document is connected to the scanner accessory port, and that the ADF has at least two pieces of paper in the scanning...
...input tray or output tray might exist. If the ADF does not feed paper, contact HP Customer Support. Verify that they feed into the automatic document feeder, check the resulting scanned ...see that is up to 863.6 mm (34 inches), see the Advanced Technical Features section. 32 Troubleshooting Paper does not feed from the output tray. • If misfeeds occur frequently, perform document feeder... maintenance. For longer pages, the end of the document is connected to the scanner accessory port, and that the ADF has at least two pieces of paper in the scanning...
Scanjet N8400 User Guide
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Lower the green lever to return the feed roller to the vertical position, and then gently remove the jammed page. 4. Reload the unscanned pages in the ADF input tray. 6. Resume scanning. 34 Troubleshooting Lift the green lever to raise the feed roller to the working position, and then close the ADF hatch. Chapter 5 3. Press down firmly on the ADF. Put the input tray on both sides until you hear a click. 5.
Lower the green lever to return the feed roller to the vertical position, and then gently remove the jammed page. 4. Reload the unscanned pages in the ADF input tray. 6. Resume scanning. 34 Troubleshooting Lift the green lever to raise the feed roller to the working position, and then close the ADF hatch. Chapter 5 3. Press down firmly on the ADF. Put the input tray on both sides until you hear a click. 5.
Scanjet N8400 User Guide
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... For support contact information, see the printed Setup and Support Guide that came with the scanner or visit www.hp.com/support. 36 Troubleshooting Chapter 5 Remove a paper jam within the ADF 1. Remove any paper inside the ADF. 6. Reload the unscanned pages in the ADF input tray. 9. Remove any loose ... the ADF input tray. 2. Locate the ADF access door on the door, and then pull the door toward you until both sides click. 7. Close the scanner lid. 8.
... For support contact information, see the printed Setup and Support Guide that came with the scanner or visit www.hp.com/support. 36 Troubleshooting Chapter 5 Remove a paper jam within the ADF 1. Remove any paper inside the ADF. 6. Reload the unscanned pages in the ADF input tray. 9. Remove any loose ... the ADF input tray. 2. Locate the ADF access door on the door, and then pull the door toward you until both sides click. 7. Close the scanner lid. 8.
Scanjet N8400 User Guide
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... (Multipick) Detection 37 feed roller clean 20 replace 23 file management 3 fuzzy images, troubleshoot 29 G glass, clean 17 H help 8 HP Document Copy uses for 7 HP paper-path cleaning cloth 18 HP Scanner Tools Utility assign profiles to quick start buttons 15 help 9 Maintenance tab 17 uses for...ISIS-compliant programs scan from 13 J jams, ADF 33 L lamp troubleshoot 6 lamp, scanner 29 LCD Reader 9 lines troubleshoot 30 load originals 11 long-page support 37 M maintenance clean feed roller 20 clean paper path 18 HP Scanner Tools Utility Maintenance tab 17 replace feed roller 23 media jams, ADF...
... (Multipick) Detection 37 feed roller clean 20 replace 23 file management 3 fuzzy images, troubleshoot 29 G glass, clean 17 H help 8 HP Document Copy uses for 7 HP paper-path cleaning cloth 18 HP Scanner Tools Utility assign profiles to quick start buttons 15 help 9 Maintenance tab 17 uses for...ISIS-compliant programs scan from 13 J jams, ADF 33 L lamp troubleshoot 6 lamp, scanner 29 LCD Reader 9 lines troubleshoot 30 load originals 11 long-page support 37 M maintenance clean feed roller 20 clean paper path 18 HP Scanner Tools Utility Maintenance tab 17 replace feed roller 23 media jams, ADF...
Scanjet N8400 User Guide
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... 10 set up 14 programs scan from 13 Q quick start buttons assign profiles 15 troubleshoot 31 R replace feed roller 23 reset the scanner 27 S scan files too large 30 from HP Smart Document Scan Software 12 from other programs 13 select profiles 10 with one button ...press 13 scan profiles troubleshoot 31 scanner lamp, troubleshoot 29 power-on, troubleshoot 28 scanner glass place original 11 scanner glass, clean 17 scanner lamp troubleshoot 6 screen ...
... 10 set up 14 programs scan from 13 Q quick start buttons assign profiles 15 troubleshoot 31 R replace feed roller 23 reset the scanner 27 S scan files too large 30 from HP Smart Document Scan Software 12 from other programs 13 select profiles 10 with one button ...press 13 scan profiles troubleshoot 31 scanner lamp, troubleshoot 29 power-on, troubleshoot 28 scanner glass place original 11 scanner glass, clean 17 scanner lamp troubleshoot 6 screen ...