Getting Started Guide
Page 1
... cable is connected to the printer. 4. To connect the printer to a wireless (Wi-Fi) network, make sure that the printer, access point, and computer are turned on the printer hardware setup poster, then continue with Step 4. Disconnect any USB or Ethernet cable that is already connected, restart the printer when installation prompts to connect the cable. 2. To print from a computer, continue with "7. Continue to Connect through a network. Find the printer IP address in wireless network connection (nw models) 1. LaserJet Pro MFP M25-M27 Getting Started Guide...
... cable is connected to the printer. 4. To connect the printer to a wireless (Wi-Fi) network, make sure that the printer, access point, and computer are turned on the printer hardware setup poster, then continue with Step 4. Disconnect any USB or Ethernet cable that is already connected, restart the printer when installation prompts to connect the cable. 2. To print from a computer, continue with "7. Continue to Connect through a network. Find the printer IP address in wireless network connection (nw models) 1. LaserJet Pro MFP M25-M27 Getting Started Guide...
Getting Started Guide
Page 2
.../support/ljM25-M27 Select Drivers, select the appropriate operating system, and then click Next. Readiris Pro for HP Download this computer using a USB cable • Connect through a network • Help me set up a first-time wireless connection N OTE: When connecting through a network, the easiest way to detect the printer is to select Automatically find my product on -screen instructions and prompts to save the file to select a connection type, select the appropriate option for the type of the installation program...
.../support/ljM25-M27 Select Drivers, select the appropriate operating system, and then click Next. Readiris Pro for HP Download this computer using a USB cable • Connect through a network • Help me set up a first-time wireless connection N OTE: When connecting through a network, the easiest way to detect the printer is to select Automatically find my product on -screen instructions and prompts to save the file to select a connection type, select the appropriate option for the type of the installation program...
Getting Started Guide
Page 3
... connected to print documents by sending them as the printer. Review and accept the terms of use HP ePrint via email to a wired or wireless network and have Internet access. • HP Web Services must be enabled on the printer control panel. Once the printer is connected to print, and select the Menu button. Some devices require downloading the HP Print Service plugin app from the control panel, complete the following steps. 1. At the printer control panel, press the Setup button to open the the following options...
... connected to print documents by sending them as the printer. Review and accept the terms of use HP ePrint via email to a wired or wireless network and have Internet access. • HP Web Services must be enabled on the printer control panel. Once the printer is connected to print, and select the Menu button. Some devices require downloading the HP Print Service plugin app from the control panel, complete the following steps. 1. At the printer control panel, press the Setup button to open the the following options...
Getting Started Guide
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...;, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for firmware updates 1. Press Enter. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). • Verify that the print driver is installed on . • Verify that the printer is not connected. Select Firmware, and click the Download button. Troubleshooting User guide The user guide includes printer usage and troubleshooting information. Type ping, type a space, type the printer IP address, and...
...;, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for firmware updates 1. Press Enter. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). • Verify that the print driver is installed on . • Verify that the printer is not connected. Select Firmware, and click the Download button. Troubleshooting User guide The user guide includes printer usage and troubleshooting information. Type ping, type a space, type the printer IP address, and...
User Guide
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... Update the firmware ...63 Update the firmware using the Firmware Update Utility 63 8 Solve problems ...65 Customer support ...66 Interpret control-panel light patterns (LED model only 67 Restore the factory-set defaults ...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 70 Change the "Very Low" settings ...70 Order supplies ...71 Solve paper feed or jam problems ...72 Introduction ...72 Solve paper feed or jam problems ...72 The product does not pick up paper 72 The product picks up multiple sheets...
... Update the firmware ...63 Update the firmware using the Firmware Update Utility 63 8 Solve problems ...65 Customer support ...66 Interpret control-panel light patterns (LED model only 67 Restore the factory-set defaults ...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 70 Change the "Very Low" settings ...70 Order supplies ...71 Solve paper feed or jam problems ...72 Introduction ...72 Solve paper feed or jam problems ...72 The product does not pick up paper 72 The product picks up multiple sheets...
User Guide
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Check the paper-type setting for the print job 85 Check the paper type setting (Windows 85 Check the paper type setting (OS X 85 Check toner-cartridge status ...85 Clean the printer ...86 Print a cleaning page ...86 Visually inspect the toner cartridge and imaging drum 87 Check paper and the printing environment 87 Use paper that meets HP specifications 87 Check the printer environment 87 Check the EconoMode settings 87 Improve copy and scan image quality ...89 Introduction ...89 Check the scanner glass for dirt and smudges 89 Check the paper settings ...89 LED control panel ...89 LCD...
Check the paper-type setting for the print job 85 Check the paper type setting (Windows 85 Check the paper type setting (OS X 85 Check toner-cartridge status ...85 Clean the printer ...86 Print a cleaning page ...86 Visually inspect the toner cartridge and imaging drum 87 Check paper and the printing environment 87 Use paper that meets HP specifications 87 Check the printer environment 87 Check the EconoMode settings 87 Improve copy and scan image quality ...89 Introduction ...89 Check the scanner glass for dirt and smudges 89 Check the paper settings ...89 LED control panel ...89 LCD...
User Guide
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...; Exit Copy Default Setting mode without blinking when the printer is ready to scroll between the copy settings for number of -copies feature is active. 6 Setup button Use this button to perform the following actions: ● Cancel a print job when the printer is printing. ● Reset the current copy settings to the setting and then press and hold the button for 3 seconds. Press this button again to save the setting. 7 Start Copy button Press this button to start a copy job. 8 Cancel button 9 Toner-level status light 10 Attention...
...; Exit Copy Default Setting mode without blinking when the printer is ready to scroll between the copy settings for number of -copies feature is active. 6 Setup button Use this button to perform the following actions: ● Cancel a print job when the printer is printing. ● Reset the current copy settings to the setting and then press and hold the button for 3 seconds. Press this button again to save the setting. 7 Start Copy button Press this button to start a copy job. 8 Cancel button 9 Toner-level status light 10 Attention...
User Guide
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...bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. OS X: Mac computers are supported with optional software when using the full software installer. See the software installation notes for this printer. ENWW Printer specifications 7 Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with this operating system as part of the full software installation. Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for more...
...bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the basic software installation. OS X: Mac computers are supported with optional software when using the full software installer. See the software installation notes for this printer. ENWW Printer specifications 7 Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with this operating system as part of the full software installation. Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for more...
User Guide
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Go to download the printer software. NOTE: For a current list of the basic software installation. NOTE: Update the printer firmware to be enabled and the printer to ensure all -inclusive help for the printer. The OS X print driver and print utility Download HP Easy Start either from the printer installation are supported. ● Wireless Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be registered with HP Connected) ● HP ePrint software 8 Chapter 1 Printer overview ENWW Mobile printing solutions HP offers multiple mobile and...
Go to download the printer software. NOTE: For a current list of the basic software installation. NOTE: Update the printer firmware to be enabled and the printer to ensure all -inclusive help for the printer. The OS X print driver and print utility Download HP Easy Start either from the printer installation are supported. ● Wireless Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be registered with HP Connected) ● HP ePrint software 8 Chapter 1 Printer overview ENWW Mobile printing solutions HP offers multiple mobile and...
User Guide
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Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 10 Chapter 1 Printer overview ENWW Go to HP support on the Web. For additional instructions, go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer.
Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 10 Chapter 1 Printer overview ENWW Go to HP support on the Web. For additional instructions, go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer.
User Guide
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... allows the network administrator to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Provides the ability to set up Wireless Direct functionality. Tab or section Description Home tab Provides printer, status, and configuration information. ● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows...
... allows the network administrator to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Provides the ability to set up Wireless Direct functionality. Tab or section Description Home tab Provides printer, status, and configuration information. ● Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows...
User Guide
Page 63
...). On the printer control panel, press the OK button. The EWS opens. Go to configure the printer network settings. Press the Enter key on the printer control panel. NOTE: If the Web browser displays a There is a function of Microsoft operating systems and not of the HP printer drivers. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Open the Network Setup menu, and then...
...). On the printer control panel, press the OK button. The EWS opens. Go to configure the printer network settings. Press the Enter key on the printer control panel. NOTE: If the Web browser displays a There is a function of Microsoft operating systems and not of the HP printer drivers. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Open the Network Setup menu, and then...
User Guide
Page 76
.... The printer has experienced a 1. The toner cartridge is empty. The input tray is very low. A door is blinking. If the error persists, contact HP customer support. Table 8-2 Control-panel light patterns (continued) Light status Error code Attention light is open. Verify that supply has ended. Wait 30 seconds, and then turn on . ENWW Clear the jam. Press the Start Copy button to continue or replace the toner cartridge. When the supply has reached this time unless print quality...
.... The printer has experienced a 1. The toner cartridge is empty. The input tray is very low. A door is blinking. If the error persists, contact HP customer support. Table 8-2 Control-panel light patterns (continued) Light status Error code Attention light is open. Verify that supply has ended. Wait 30 seconds, and then turn on . ENWW Clear the jam. Press the Start Copy button to continue or replace the toner cartridge. When the supply has reached this time unless print quality...
User Guide
Page 81
... then turn it in the product, clear the jam and then print a configuration page to the tray. Print a cleaning page to remove the page from inside the product. b. From the product control panel, press the Setup button. c. Release the Cancel button. LCD control panel a. Touch the Reports menu. If none of paper from a different package. 3. Use paper that meets HP specifications for the correct paper size and type on . 4. If paper has jammed in Tray 1, keeping the same orientation. c. The product prints the first side...
... then turn it in the product, clear the jam and then print a configuration page to the tray. Print a cleaning page to remove the page from inside the product. b. From the product control panel, press the Setup button. c. Release the Cancel button. LCD control panel a. Touch the Reports menu. If none of paper from a different package. 3. Use paper that meets HP specifications for the correct paper size and type on . 4. If paper has jammed in Tray 1, keeping the same orientation. c. The product prints the first side...
User Guide
Page 100
... printer ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is listed on the hub. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that the printer is listed on this printer, even if its IP address changes...
... printer ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is listed on the hub. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that the printer is listed on this printer, even if its IP address changes...
User Guide
Page 102
... wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Introduction Use the troubleshooting information to determine the SSID. Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer...
... wireless networks list ● The wireless network is not functioning ● Perform a wireless network diagnostic test ● Reduce interference on a wireless network Introduction Use the troubleshooting information to determine the SSID. Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer...
User Guide
Page 103
... the wireless access point. 2. Make sure that your computer. Update the firewall with the wireless signal including motors, cordless phones, security system cameras, other computers are not more computers to the SSID in the ready state. 2. ENWW Solve wireless network problems 95 Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. The printer does not print after moving the wireless router or printer 1. Make sure that...
... the wireless access point. 2. Make sure that your computer. Update the firewall with the wireless signal including motors, cordless phones, security system cameras, other computers are not more computers to the SSID in the ready state. 2. ENWW Solve wireless network problems 95 Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. The printer does not print after moving the wireless router or printer 1. Make sure that...
User Guide
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... printer 9 document feeder 43 copying two-sided documents 43 locating 2 double-sided copying 43 double-sided printing Mac 34 drivers, supported 7 duplex 43 duplex printing Mac 34 duplex printing (double-sided) settings (Windows) 27 duplexing manually (Mac) 34 E EconoMode setting 59 economy settings 59 electrical specifications 9 Embedded Web Server (EWS) assigning passwords 57 features 51 envelopes, loading 18 Explorer, versions supported HP Embedded Web Server 51 F factory-set defaults, restoring 69 G glass, cleaning 89 H HP Customer Care 66 HP Device Toolbox, using 51 HP Embedded Web Server...
... printer 9 document feeder 43 copying two-sided documents 43 locating 2 double-sided copying 43 double-sided printing Mac 34 drivers, supported 7 duplex 43 duplex printing Mac 34 duplex printing (double-sided) settings (Windows) 27 duplexing manually (Mac) 34 E EconoMode setting 59 economy settings 59 electrical specifications 9 Embedded Web Server (EWS) assigning passwords 57 features 51 envelopes, loading 18 Explorer, versions supported HP Embedded Web Server 51 F factory-set defaults, restoring 69 G glass, cleaning 89 H HP Customer Care 66 HP Device Toolbox, using 51 HP Embedded Web Server...
User Guide
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...(Windows) 31 paper, ordering 20 part numbers accessories 20 replacement parts 20 staple cartridges 20 supplies 20 toner cartridge 20 toner cartridges 20 power consumption 9 power connection locating 2 power switch, locating 2 print drivers, supported 7 print on both sides Mac 34 printing on both sides settings (Windows) 27 priority feed tray loading envelopes 18 R replacement parts part numbers 20 replacing toner cartridge 21 restoring factory-set defaults 69 S scanner glass cleaning 89 locating 2 scanning from HP Scan software (OS X) 47 from HP Scan software (Windows) 46 settings factory-set...
...(Windows) 31 paper, ordering 20 part numbers accessories 20 replacement parts 20 staple cartridges 20 supplies 20 toner cartridge 20 toner cartridges 20 power consumption 9 power connection locating 2 power switch, locating 2 print drivers, supported 7 print on both sides Mac 34 printing on both sides settings (Windows) 27 priority feed tray loading envelopes 18 R replacement parts part numbers 20 replacing toner cartridge 21 restoring factory-set defaults 69 S scanner glass cleaning 89 locating 2 scanning from HP Scan software (OS X) 47 from HP Scan software (Windows) 46 settings factory-set...
Warranty and Legal Guide
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.... 2 Chapter 1 Service and support ENWW If HP is valid in any product to a condition as warranted, you will , at its programming instructions due to such defects. HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M25-M27 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that the operation of HP products will be uninterrupted or error free. If HP receives notice of...
.... 2 Chapter 1 Service and support ENWW If HP is valid in any product to a condition as warranted, you will , at its programming instructions due to such defects. HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M25-M27 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that the operation of HP products will be uninterrupted or error free. If HP receives notice of...