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..., ISDN, or VoIP system 117 Send a fax ...118 Receive a fax ...127 Solve fax problems ...129 Fax error messages ...129 Fax memory is retained when there is a loss of power 132 Fax logs and reports ...133 Change error correction and fax speed 135 Problems sending faxes 136 Problems receiving faxes 138 Performance problems ...140...
..., ISDN, or VoIP system 117 Send a fax ...118 Receive a fax ...127 Solve fax problems ...129 Fax error messages ...129 Fax memory is retained when there is a loss of power 132 Fax logs and reports ...133 Change error correction and fax speed 135 Problems sending faxes 136 Problems receiving faxes 138 Performance problems ...140...
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...HP LaserJet M2727nfs mfp only 155 Staple documents ...155 Load staples ...156 Manage supplies ...157 Check and order supplies 157 Replace supplies ...159 Clean the product ...162 Firmware updates ...165 12 Problem solve Problem-solving checklist ...168 Restore the factory-set defaults ...169 Control-panel messages ...170 Alert and warning messages 170 Critical error messages... output-bin areas 185 Clear jams from the print-cartridge area 187 Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only 188 Avoid repeated jams ...189 Solve image-quality problems ...190 ENWW vii
...HP LaserJet M2727nfs mfp only 155 Staple documents ...155 Load staples ...156 Manage supplies ...157 Check and order supplies 157 Replace supplies ...159 Clean the product ...162 Firmware updates ...165 12 Problem solve Problem-solving checklist ...168 Restore the factory-set defaults ...169 Control-panel messages ...170 Alert and warning messages 170 Critical error messages... output-bin areas 185 Clear jams from the print-cartridge area 187 Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only 188 Avoid repeated jams ...189 Solve image-quality problems ...190 ENWW vii
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... along with jobaccounting information. Increases or decreases the allowed fax communication speed. It also logs the blocked fax in which the control panel displays messages and product reports. Table 2-6 System setup menu Menu Item Sub-menu item Sub-menu item Language (List of an incoming voice call from ... numbers. ENWW Control-panel menus 17 Sets whether all Private receive On Off All faxes Print faxes Reprint faxes F/T ring time Print duplex Error correction Fax Speed On Off 20 30 40 70 On Off On Off Fast(V.34) Medium(V.17) Slow(V.29) Description Modifies the blocked ...
... along with jobaccounting information. Increases or decreases the allowed fax communication speed. It also logs the blocked fax in which the control panel displays messages and product reports. Table 2-6 System setup menu Menu Item Sub-menu item Sub-menu item Language (List of an incoming voice call from ... numbers. ENWW Control-panel menus 17 Sets whether all Private receive On Off All faxes Print faxes Reprint faxes F/T ring time Print duplex Error correction Fax Speed On Off 20 30 40 70 On Off On Off Fast(V.34) Medium(V.17) Slow(V.29) Description Modifies the blocked ...
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...a voice call . Alert and warning message tables Table 10-1 Alert and warning messages Control panel message Description Recommended action Comm. Unplug the product telephone cord from the wall, plug in multiple sections if the error occurs again. See www.hp.com/support/LJM2727 or the support flyer ...busy number. Solve fax problems Fax error messages Alert and warning messages appear temporarily and might be affected. If the alert or warning message is related to send the fax in a telephone, and try sending the fax again. See www.hp.com/support/LJM2727 or the support...
...a voice call . Alert and warning message tables Table 10-1 Alert and warning messages Control panel message Description Recommended action Comm. Unplug the product telephone cord from the wall, plug in multiple sections if the error occurs again. See www.hp.com/support/LJM2727 or the support flyer ...busy number. Solve fax problems Fax error messages Alert and warning messages appear temporarily and might be affected. If the alert or warning message is related to send the fax in a telephone, and try sending the fax again. See www.hp.com/support/LJM2727 or the support...
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Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the ...jack for a dial tone on page 117. Only the pages that fit into multiple jobs before resending. error An error occurred while trying to resend the fax. Check for another fax machine. Make sure that the telephone cord... call . Check that you are using the telephone cord that came in the product box. If the error persists, contact HP. See Delete faxes from memory on page 135. Try a different phone cord. Print all received faxes ...
Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the ...jack for a dial tone on page 117. Only the pages that fit into multiple jobs before resending. error An error occurred while trying to resend the fax. Check for another fax machine. Make sure that the telephone cord... call . Check that you are using the telephone cord that came in the product box. If the error persists, contact HP. See Delete faxes from memory on page 135. Try a different phone cord. Print all received faxes ...
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...could not detect a dial tone. Unplug the product telephone cord from both the product and the wall and replug the cord. See www.hp.com/support/LJM2727 or the support flyer that the telephone cord is working by pressing Start Fax. a group-dial. Check for a ...not allowed in a telephone to the phone line, and making a voice call . Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Turn off error-correction mode. Ask the sender to another group-dial is Add one-touch buttons (programmed as an programmed for another ...
...could not detect a dial tone. Unplug the product telephone cord from both the product and the wall and replug the cord. See www.hp.com/support/LJM2727 or the support flyer that the telephone cord is working by pressing Start Fax. a group-dial. Check for a ...not allowed in a telephone to the phone line, and making a voice call . Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action Turn off error-correction mode. Ask the sender to another group-dial is Add one-touch buttons (programmed as an programmed for another ...
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...detected The product answered the incoming call . See www.hp.com/support/LJM2727 or the support flyer that came in the product box. If the error persists, contact HP. Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action No document sent The product did not ... cord from both the product and the wall and replug the cord. See www.hp.com/support/LJM2727 or the support flyer that the redial option is a loss of power The HP LaserJet M2727 mfp flash memory protects against data loss when a power failure occurs. Other fax ...
...detected The product answered the incoming call . See www.hp.com/support/LJM2727 or the support flyer that came in the product box. If the error persists, contact HP. Table 10-1 Alert and warning messages (continued) Control panel message Description Recommended action No document sent The product did not ... cord from both the product and the wall and replug the cord. See www.hp.com/support/LJM2727 or the support flyer that the redial option is a loss of power The HP LaserJet M2727 mfp flash memory protects against data loss when a power failure occurs. Other fax ...
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... to fax calls. ● Set the product answer mode to a number less than the rings-toanswer setting for an error message, and then see Fax error messages on larger media. The product has encountered an error. Check the control panel for the voice mail. Press OK. Faxes are not printing. The fax that is empty...
... to fax calls. ● Set the product answer mode to a number less than the rings-toanswer setting for an error message, and then see Fax error messages on larger media. The product has encountered an error. Check the control panel for the voice mail. Press OK. Faxes are not printing. The fax that is empty...
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... settings. ● View troubleshooting information. ● View online documentation. View a history of the error. For more information about error messages, see Control-panel messages on your reference. This page indicates product conditions such as the estimated percent of life remaining in ...● Network Summary. The event log also contains a brief description of product errors. View HP ToolboxFX Open HP ToolboxFX in Windows XP), click HP, click HP LaserJet M2727, and then click HP ToolboxFX. View detailed supplies information such as a jam or an empty tray. Print...
... settings. ● View troubleshooting information. ● View online documentation. View a history of the error. For more information about error messages, see Control-panel messages on your reference. This page indicates product conditions such as the estimated percent of life remaining in ...● Network Summary. The event log also contains a brief description of product errors. View HP ToolboxFX Open HP ToolboxFX in Windows XP), click HP, click HP LaserJet M2727, and then click HP ToolboxFX. View detailed supplies information such as a jam or an empty tray. Print...
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...take effect. Enter the information for the e-mail server that will send out the e-mail alert messages for the alerts. Add, edit, or delete entries in use, empty input trays, and specific error messages. Add, delete, or view fax numbers that have been received by the product. ● ...Block Faxes. Set up e-mail alerts Use HP ToolboxFX to configure up to two e-mail addresses to the following main pages: ...
...take effect. Enter the information for the e-mail server that will send out the e-mail alert messages for the alerts. Add, edit, or delete entries in use, empty input trays, and specific error messages. Add, delete, or view fax numbers that have been received by the product. ● ...Block Faxes. Set up e-mail alerts Use HP ToolboxFX to configure up to two e-mail addresses to the following main pages: ...
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...number 1 2 3 4 5 Verification step Possible problems Solutions Is the power on page 45 Clean the paper path. Does Ready appear in . An error message appears on page 45 Clean the paper path. Paper jams when printing. Try a new telephone cord. 168 Chapter 12 Problem solve ENWW switch, or... fuse. 2. Does the product send a fax? Print a configuration page. Make sure that media that meets HP specifications. Make sure that media that meets HP specifications. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF...
...number 1 2 3 4 5 Verification step Possible problems Solutions Is the power on page 45 Clean the paper path. Does Ready appear in . An error message appears on page 45 Clean the paper path. Paper jams when printing. Try a new telephone cord. 168 Chapter 12 Problem solve ENWW switch, or... fuse. 2. Does the product send a fax? Print a configuration page. Make sure that media that meets HP specifications. Make sure that media that meets HP specifications. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF...
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... the ADF and reinstall it. If the error persists, contact HP. The cancel process does not automatically clear the ADF. Then, clear the items in the ADF tray and start over . 170 Chapter 12 Problem solve ENWW Alert and warning message tables To solve fax issues, see Solve fax...the auto-continue feature is closed. See www.hp.com/support/LJM2727 or the support flyer that the ADF lid is on page 177. Then, clear the items in the product box. In addition, alert messages, warning messages, and critical error messages indicate situations that might require the user to acknowledge...
... the ADF and reinstall it. If the error persists, contact HP. The cancel process does not automatically clear the ADF. Then, clear the items in the ADF tray and start over . 170 Chapter 12 Problem solve ENWW Alert and warning message tables To solve fax issues, see Solve fax...the auto-continue feature is closed. See www.hp.com/support/LJM2727 or the support flyer that the ADF lid is on page 177. Then, clear the items in the product box. In addition, alert messages, warning messages, and critical error messages indicate situations that might require the user to acknowledge...
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... 163. Clean the ADF pickup roller. If the error persists, contact HP. Engine error, press OK The product experienced a print engine error. The cancel process does not automatically clear the ADF. Comm. If the error persists, contact HP. Doc feeder jam Clear, Reload A piece of media is a warning message only. This is currently in a telephone, and try...
... 163. Clean the ADF pickup roller. If the error persists, contact HP. Engine error, press OK The product experienced a print engine error. The cancel process does not automatically clear the ADF. Comm. If the error persists, contact HP. Doc feeder jam Clear, Reload A piece of media is a warning message only. This is currently in a telephone, and try...
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.... Manual feed , Press OK to cancel the job. Mem. Press OK The product completed making one copy. If the error persists, contact HP. Select the printer driver that came in the correct position for your product. Clear the jam from the area indicated on flatbed only The copy... paper pickup, Press OK The product has failed to pick up a piece of low memory. Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Fit to Page on the product control panel, and then follow the control panel instructions. Memory is low Try...
.... Manual feed , Press OK to cancel the job. Mem. Press OK The product completed making one copy. If the error persists, contact HP. Select the printer driver that came in the correct position for your product. Clear the jam from the area indicated on flatbed only The copy... paper pickup, Press OK The product has failed to pick up a piece of low memory. Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Fit to Page on the product control panel, and then follow the control panel instructions. Memory is low Try...
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... alternates with A used printer cartridge has been installed or Press OK to return to create a scan. moved. to clear the message. Allow the product to finish the job, or press Cancel to the Ready state. Paper path jam. Scanning error Cannot connect The product ...follow the control-panel instructions. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Non-HP supply Installed A new supply has been installed that is low...
... alternates with A used printer cartridge has been installed or Press OK to return to create a scan. moved. to clear the message. Allow the product to finish the job, or press Cancel to the Ready state. Paper path jam. Scanning error Cannot connect The product ...follow the control-panel instructions. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Table 12-1 Alert and warning messages (continued) Control panel message Description Recommended action Non-HP supply Installed A new supply has been installed that is low...
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... then turn the product on The product has experienced an engine communication timeout error. Critical error messages Critical error messages can indicate some kind of failure. See www.hp.com/support/LJM2727 or the support flyer that came in the product box. 55.4 Error, Turn off and then turning on the power and wait for the product...
... then turn the product on The product has experienced an engine communication timeout error. Critical error messages Critical error messages can indicate some kind of failure. See www.hp.com/support/LJM2727 or the support flyer that came in the product box. 55.4 Error, Turn off and then turning on the power and wait for the product...
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... the wall socket. ENWW Control-panel messages 175 Use the power switch to turn on the product. Use the power switch to turn on . Table 12-2 Critical error messages (continued) Control panel message Description Recommended action 79 Error Turn off the power by using the... power switch, scanner sub-assembly area. If a surge protector is being used , remove it . If the error persists, contact HP. See www.hp.com/support/LJM2727 ...
... the wall socket. ENWW Control-panel messages 175 Use the power switch to turn on the product. Use the power switch to turn on . Table 12-2 Critical error messages (continued) Control panel message Description Recommended action 79 Error Turn off the power by using the... power switch, scanner sub-assembly area. If a surge protector is being used , remove it . If the error persists, contact HP. See www.hp.com/support/LJM2727 ...
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...These examples illustrate problems that follow list the typical cause and solution for laser printers. See Print cartridge on page 45. The paper lot is , replace the...product control panel or in HP ToolboxFX. General print-quality issues The following sections helps you use a non-HP print cartridge, no messages appear on page 162, ...HP specifications. Use media that meets HP specifications. The manufacturing processes can cause some areas to see the HP ToolboxFX online Help. The print cartridge might be turned on page 45. If the error persists, contact HP. See www.hp...
...These examples illustrate problems that follow list the typical cause and solution for laser printers. See Print cartridge on page 45. The paper lot is , replace the...product control panel or in HP ToolboxFX. General print-quality issues The following sections helps you use a non-HP print cartridge, no messages appear on page 162, ...HP specifications. Use media that meets HP specifications. The manufacturing processes can cause some areas to see the HP ToolboxFX online Help. The print cartridge might be turned on page 45. If the error persists, contact HP. See www.hp...
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...Open the Printers or Printers and Faxes dialog box, and verify that the media meets HP specifications. Problem Pages did not print. The product might have encountered an error. The product might be ● Disconnect the cable at both ends and defective or incorrectly connected. See Control-panel messages on page... not be interfering. To connect and use the product, disconnect the other device or use two USB ports on page 49 for an error message. See Load paper and print media on the computer. The product might not share a USB port. This will produce a higher quality...
...Open the Printers or Printers and Faxes dialog box, and verify that the media meets HP specifications. Problem Pages did not print. The product might have encountered an error. The product might be ● Disconnect the cable at both ends and defective or incorrectly connected. See Control-panel messages on page... not be interfering. To connect and use the product, disconnect the other device or use two USB ports on page 49 for an error message. See Load paper and print media on the computer. The product might not share a USB port. This will produce a higher quality...
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Is the product plugged in and turned on. Does a message other than 2 meters (6 feet). 2. closed . See Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only) on ? Make sure that the product is designed to a computer, complete the following items to... time. Solution The convenience stapler has a staple jam. Make sure that both ends of control panel messages and corrective actions. 206 Chapter 12 Problem solve ENWW If the error persists, use a different USB cable. Solve connectivity problems Solve direct-connection problems If the product is ...
Is the product plugged in and turned on. Does a message other than 2 meters (6 feet). 2. closed . See Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only) on ? Make sure that the product is designed to a computer, complete the following items to... time. Solution The convenience stapler has a staple jam. Make sure that both ends of control panel messages and corrective actions. 206 Chapter 12 Problem solve ENWW If the error persists, use a different USB cable. Solve connectivity problems Solve direct-connection problems If the product is ...