Setup Guide
Page 19
...(EWS). You can also launch these settings from the control panel. For information, see "Solving fax problems (optional)" on page 26. If the test fails, review the report for information on the display ... system (usually a 9 or 0), or a long-distance prefix. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to the device...configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Make sure the ink cartridges and printheads are installed, and that the phone cord is plugged...
...(EWS). You can also launch these settings from the control panel. For information, see "Solving fax problems (optional)" on page 26. If the test fails, review the report for information on the display ... system (usually a 9 or 0), or a long-distance prefix. Select Speed Dial Setup and do one entry or all entries: Select Delete Speed Dial and press the arrow keys to move to the device...configure the fax settings from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. Make sure the ink cartridges and printheads are installed, and that the phone cord is plugged...
Setup Guide
Page 26
... suggestions Check the device • Make sure that the computer meets at www.hp.com/support. When the device is first turned on the Starter CD) to ...• Make sure that any cords and cables that you are using a computer running one to ensure proper contact. Restart your operating system. • Before installing software, make sure... and software installation. Solving installation problems This section provides troubleshooting suggestions for damage. For late-breaking information, see the onscreen user guide on the printheads. Verify installation preliminaries • ...
... suggestions Check the device • Make sure that the computer meets at www.hp.com/support. When the device is first turned on the Starter CD) to ...• Make sure that any cords and cables that you are using a computer running one to ensure proper contact. Restart your operating system. • Before installing software, make sure... and software installation. Solving installation problems This section provides troubleshooting suggestions for damage. For late-breaking information, see the onscreen user guide on the printheads. Verify installation preliminaries • ...
User Guide
Page 10
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
...exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 ... Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics 165 Solve paper-feed problems 165 Optional Tray 2 cannot...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
...Get started Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any...; Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting ...
...Get started Readme file and release notes Provide late-breaking information and troubleshooting tips. HP Printer Utility (Mac OS) Contains tools to configure print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from any...; Windows®) Provides information about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for the product You can also configure settings for setting ...
User Guide
Page 15
... or through the Toolbox (Windows). For more information, see Obtain HP telephone support. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration page. During the... diagnostic page. For more information, see Use the HP photo and imaging software. Accessibility The device provides a number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. Provide the latest...
... or through the Toolbox (Windows). For more information, see Obtain HP telephone support. Diagnoses issues that affect print quality and helps you quickly identify, diagnose, and resolve printing problems. For more information, see Understand the network configuration page. During the... diagnostic page. For more information, see Use the HP photo and imaging software. Accessibility The device provides a number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. Provide the latest...
User Guide
Page 87
... fax hardware • Verifies the correct type of the test on changing this setting, see Set the fax speed. Make sure the ink cartridges and printheads are correct. The device displays the status of phone cord is connected to the device • Checks that the phone cord is set up the...for an active phone line • Tests the status of the test. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are installed, and that indicates whether a fax was successfully sent appears briefly...
... fax hardware • Verifies the correct type of the test on changing this setting, see Set the fax speed. Make sure the ink cartridges and printheads are correct. The device displays the status of phone cord is connected to the device • Checks that the phone cord is set up the...for an active phone line • Tests the status of the test. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are installed, and that indicates whether a fax was successfully sent appears briefly...
User Guide
Page 100
... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to ... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as ...
... page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you... and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to ... Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as ...
User Guide
Page 147
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ...printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems...
User Guide
Page 149
...or lines are missing from printouts, ink nozzles might need to clean the printheads. Evaluate any maintenance tools to improve the print quality of the printheads. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies ... Print Quality Diagnostics from modifying the printheads. If the status of any printhead is not responsible for damage to check the printhead health. When the quality of the following sequence: 1. CAUTION: HP is not good or fair, then perform one of printouts deteriorates, complete the relevant...
...or lines are missing from printouts, ink nozzles might need to clean the printheads. Evaluate any maintenance tools to improve the print quality of the printheads. Replace the printheads if the problems persist after cleaning. Click the Information tab, and then click Ink Supplies ... Print Quality Diagnostics from modifying the printheads. If the status of any printhead is not responsible for damage to check the printhead health. When the quality of the following sequence: 1. CAUTION: HP is not good or fair, then perform one of printouts deteriorates, complete the relevant...
User Guide
Page 161
... • Printheads and ink cartridges are firmly connected to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the paper skew and paper pick, see Electrical specifications. • Media is loaded correctly in their correct color-coded slots...see To Change IP settings. Clean the exterior NOTE: Before cleaning the device, turn off of the case. Keep fluids away from each one to a functioning alternating current (AC) power outlet, and is not selected if you are using or restart the computer before attempting the ...
... • Printheads and ink cartridges are firmly connected to resolve printing problems. • For a paper jam, see Clear a jam in the device. • For paper-feed problems, such as the paper skew and paper pick, see Electrical specifications. • Media is loaded correctly in their correct color-coded slots...see To Change IP settings. Clean the exterior NOTE: Before cleaning the device, turn off of the case. Keep fluids away from each one to a functioning alternating current (AC) power outlet, and is not selected if you are using or restart the computer before attempting the ...
User Guide
Page 162
...information, see Electrical specifications. For voltage requirements, see Troubleshooting tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Enter the Manual Subnet Mask and... down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A ...
...information, see Electrical specifications. For voltage requirements, see Troubleshooting tips and resources. 158 Maintain and troubleshoot If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Enter the Manual Subnet Mask and... down unexpectedly Check the power and power connections Make sure the device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • Something on control-panel display A ...
User Guide
Page 163
... the software. Check the cable connections • Make sure both ends of the communication problem. If there is a security program that protects a computer from the printhead. If disabling the firewall allows you are not using a phone cord to connect the ...problem persists, the firewall is turned on your network vendors. Check the printhead • Make sure the printhead is properly closed. Re-enable the firewall. Solve printing problems 159 Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color...
... the software. Check the cable connections • Make sure both ends of the communication problem. If there is a security program that protects a computer from the printhead. If disabling the firewall allows you are not using a phone cord to connect the ...problem persists, the firewall is turned on your network vendors. Check the printhead • Make sure the printhead is properly closed. Re-enable the firewall. Solve printing problems 159 Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color...
User Guide
Page 165
...printable area of the electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it has restarted, reinsert the printhead. Evaluate any problem areas, and perform the recommended actions. For more information, see Change ...sure the media size and page orientation selected in the application match the settings in the print driver. Solve printing problems 161 Check the color print settings Make sure Print in the tray. Placement of the text or graphics is wrong Check how the media...
...printable area of the electromagnetic fields. Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it has restarted, reinsert the printhead. Evaluate any problem areas, and perform the recommended actions. For more information, see Change ...sure the media size and page orientation selected in the application match the settings in the print driver. Solve printing problems 161 Check the color print settings Make sure Print in the tray. Placement of the text or graphics is wrong Check how the media...
User Guide
Page 166
... printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on ... conflicts, refer to the device. Make sure the media meets HP specifications, and try to interpret print settings properly. Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of these electromagnetic ...
... printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on ... conflicts, refer to the device. Make sure the media meets HP specifications, and try to interpret print settings properly. Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of these electromagnetic ...
User Guide
Page 168
... media (Windows). For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. Chapter 10 Check the media type ...Some types of white paper. Wrong colors are not suitable for printing drafts. For more information, see Select print media. Check the printheads Print the print quality diagnostic ...
... media (Windows). For more information, see Select print media. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. Chapter 10 Check the media type ...Some types of white paper. Wrong colors are not suitable for printing drafts. For more information, see Select print media. Check the printheads Print the print quality diagnostic ...
User Guide
Page 169
... incompatible inks can disrupt the intricate printing system and result in the device. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. Make sure it is supported for a... be inserted • Reinsert the tray. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of...
... incompatible inks can disrupt the intricate printing system and result in the device. HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions. Evaluate any problem areas, and perform the recommended actions. Make sure it is supported for a... be inserted • Reinsert the tray. Another paper-feed problem is occurring Media is not supported for the printer or tray Use only media that is aligned with . Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of...
User Guide
Page 192
... HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems ...Hardware installation suggestions Check the device • Make sure that all packing tape and material have removed the orange caps from outside and inside the device. • Make sure that the device is running one to a working order. • Make sure that the printhead...
... HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems ...Hardware installation suggestions Check the device • Make sure that all packing tape and material have removed the orange caps from outside and inside the device. • Make sure that the device is running one to a working order. • Make sure that the printhead...
User Guide
Page 193
... on the Starter CD) to perform a clean uninstallation of the device driver. Solve software installation problems Check or perform the following : • Power light is on the control panel. •...connected to the device. • All packing tapes and materials are removed from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are ...from each one to ensure proper contact. • Printhead latch and all covers are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots...
... on the Starter CD) to perform a clean uninstallation of the device driver. Solve software installation problems Check or perform the following : • Power light is on the control panel. •...connected to the device. • All packing tapes and materials are removed from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are ...from each one to ensure proper contact. • Printhead latch and all covers are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots...
User Guide
Page 241
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect text...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off pages, incorrect text...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...