Setup Guide
Page 19
...or type a number on the keypad. To test fax setup 1. Make sure the ink cartridges and printheads are associated with the results of phone cord is connected to make sure it is loaded in the report... to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). In addition to using the control panel, you have completed setting up speed...keypad, and then press OK. • To delete one of fax numbers as an area code, an access code for information on how to fix the problem and rerun the test. From the control panel, press...
...or type a number on the keypad. To test fax setup 1. Make sure the ink cartridges and printheads are associated with the results of phone cord is connected to make sure it is loaded in the report... to a computer, install the device software, and then run the Fax Setup Wizard (Windows) or HP Device Manager (Mac OS). In addition to using the control panel, you have completed setting up speed...keypad, and then press OK. • To delete one of fax numbers as an area code, an access code for information on how to fix the problem and rerun the test. From the control panel, press...
Setup Guide
Page 26
...Check the device • Make sure that all other programs are using a computer running one to the 1-LINE port. If the Attention light is running Windows, and the computer ...the correct installation software for some of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for your operating...have been removed from www.hp.com/support. • In the Windows device manager, make sure that you have removed the orange caps from the printheads. • Make sure...
...Check the device • Make sure that all other programs are using a computer running one to the 1-LINE port. If the Attention light is running Windows, and the computer ...the correct installation software for some of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Solving installation problems This section provides troubleshooting suggestions for your operating...have been removed from www.hp.com/support. • In the Windows device manager, make sure that you have removed the orange caps from the printheads. • Make sure...
User Guide
Page 10
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
... exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is not responding (nothing prints 158 Device does not accept printhead 159 Device takes a long time to print 160 Blank...Ink is not filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from text or graphics...
User Guide
Page 11
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
...issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear... jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP...
User Guide
Page 14
.... Toolbox (Microsoft® Windows®) Provides information about printhead health and access to view status information, change settings, and manage the device from any standard Web browser. HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product •...further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about the warranty and safety issues. The HP Printer Utility is provided with the device software...
.... Toolbox (Microsoft® Windows®) Provides information about printhead health and access to view status information, change settings, and manage the device from any standard Web browser. HP Printer Utility (Mac OS) Contains tools to resolve problems. • Find other resources for the product •...further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about the warranty and safety issues. The HP Printer Utility is provided with the device software...
User Guide
Page 15
... accessible for example, the duplexer) • Number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Understand the self-test diagnostic page. • Serial number •... and resolve printing problems. For more information, see To print the print quality diagnostic page. For more information, see Monitor the device. • Device information: • Product name • Model number For more information, see Use the HP photo and imaging ...
... accessible for example, the duplexer) • Number of pages printed from the trays and accessories • Ink levels • Printhead health status Provides network configuration information. For more information, see Understand the self-test diagnostic page. • Serial number •... and resolve printing problems. For more information, see To print the print quality diagnostic page. For more information, see Monitor the device. • Device information: • Product name • Model number For more information, see Use the HP photo and imaging ...
User Guide
Page 87
...confirmation message that indicates whether a fax was successfully sent appears briefly on how to verify the settings are installed, and that the phone cord is a problem sending or receiving a fax. Some Internet faxing services do this setting, see Set the fax speed. For information on the display and prints a report...Fax Speed setting from High (the default) to make sure it is set up properly for faxing. Make sure the ink cartridges and printheads are correct. By default, the device is set to make sure their Internet faxing service supports faxing. If the test fails, review...
...confirmation message that indicates whether a fax was successfully sent appears briefly on how to verify the settings are installed, and that the phone cord is a problem sending or receiving a fax. Some Internet faxing services do this setting, see Set the fax speed. For information on the display and prints a report...Fax Speed setting from High (the default) to make sure it is set up properly for faxing. Make sure the ink cartridges and printheads are correct. By default, the device is set to make sure their Internet faxing service supports faxing. If the test fails, review...
User Guide
Page 100
...diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you...Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such ...and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to...
...diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of ink you...Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such ...and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you bookmark the site and connect to...
User Guide
Page 147
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ... problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of supported ink cartridges for printing, and in printhead servicing...
...Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, ... problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of supported ink cartridges for printing, and in printhead servicing...
User Guide
Page 149
...quality of the following sequence: 1. Replace the printheads if the problems persist after cleaning. To check printhead health Use one or more information, see To check printhead health. 2. For more of the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic page: Print the...affecting the print quality. For more information, see To clean the printheads. 4. For more information, see To print the print quality diagnostic page. 3. CAUTION: HP is not good or fair, then perform one of your printouts. To print the print quality diagnostic page Use...
...quality of the following sequence: 1. Replace the printheads if the problems persist after cleaning. To check printhead health Use one or more information, see To check printhead health. 2. For more of the maintenance functions, or clean or replace the printhead. • Self-Test Diagnostic page: Print the...affecting the print quality. For more information, see To clean the printheads. 4. For more information, see To print the print quality diagnostic page. 3. CAUTION: HP is not good or fair, then perform one of your printouts. To print the print quality diagnostic page Use...
User Guide
Page 161
...OS, set it as the default in the device. • Printheads and ink cartridges are removed. • The device can have ...the control panel. For more information, see Solve paper-feed problems. • Power light is on . For voltage requirements,... initialize it after the printheads are installed. • No error messages appear on each printhead. • Printhead latch and all covers ...off the power and unplug the power cord from each one to wipe dust, smudges, and stains off of the...• For paper-feed problems, such as from the interior of the device does not ...
...OS, set it as the default in the device. • Printheads and ink cartridges are removed. • The device can have ...the control panel. For more information, see Solve paper-feed problems. • Power light is on . For voltage requirements,... initialize it after the printheads are installed. • No error messages appear on each printhead. • Printhead latch and all covers ...off the power and unplug the power cord from each one to wipe dust, smudges, and stains off of the...• For paper-feed problems, such as from the interior of the device does not ...
User Guide
Page 162
... click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) •...; Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • ...
... click the Networking tab, click Wired (802.3) or Wireless (802.11) in the Manual IP Address box. 3. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) •...; Device does not accept printhead • Device takes a long time to print • Blank or partial page printed • ...
User Guide
Page 163
... , uninstall the software completely, and then reinstall the device software. Check the printhead • Make sure the printhead is properly closed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. Solve printing problems 159 For more information, see Configure the device (Windows), Configure the...
... , uninstall the software completely, and then reinstall the device software. Check the printhead • Make sure the printhead is properly closed. Device does not accept printhead Check the printhead latch Make sure the printhead latch is inserted into its correct color-coded slot. Solve printing problems 159 For more information, see Configure the device (Windows), Configure the...
User Guide
Page 165
... the document size is larger than 3 meters (9.8 feet) long to printouts. For more information, see Set minimum margins. Evaluate any problem areas, and perform the recommended actions. Move the device away from the source of media, and make sure the margin settings for the... the edges of the stack of the electromagnetic fields. After it on again without the printhead installed. Turn off the device after removing the printhead After removing the printhead, turn it has restarted, reinsert the printhead. Check the color print settings Make sure Print in the printer driver.
... the document size is larger than 3 meters (9.8 feet) long to printouts. For more information, see Set minimum margins. Evaluate any problem areas, and perform the recommended actions. Move the device away from the source of media, and make sure the margin settings for the... the edges of the stack of the electromagnetic fields. After it on again without the printhead installed. Turn off the device after removing the printhead After removing the printhead, turn it has restarted, reinsert the printhead. Check the color print settings Make sure Print in the printer driver.
User Guide
Page 166
... cables) can sometimes cause slight distortions to print again. Make sure the media meets HP specifications, and try to printouts. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white .... Chapter 10 Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of the electromagnetic fields.
... cables) can sometimes cause slight distortions to print again. Make sure the media meets HP specifications, and try to printouts. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white .... Chapter 10 Check the device location and length of USB cable High electromagnetic fields (such as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may have run out of the electromagnetic fields.
User Guide
Page 168
... these types of white paper. For more information, see To print on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. To get better results, select Normal or Best. For more information, see Select print media. Wrong... Check the print settings Make sure Print in Grayscale is faded or dull colored Check the print mode The Draft or Fast mode in the print driver. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). ...
... these types of white paper. For more information, see To print on a clean sheet of media do not accept ink well. Evaluate any problem areas, and perform the recommended actions. To get better results, select Normal or Best. For more information, see Select print media. Wrong... Check the print settings Make sure Print in Grayscale is faded or dull colored Check the print mode The Draft or Fast mode in the print driver. For more information, see Select print media. Check the printheads Print the print quality diagnostic page on special or customsized media (Windows). ...
User Guide
Page 169
.... For more information, see HP supplies and accessories. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for a paper jam. Colors do not line up properly Check the printheads Print the print quality diagnostic ...page on resolving jams, see To print the print quality diagnostic page. For more information, see Clear a jam in the device. Another paper-feed problem is occurring Media is not...
.... For more information, see HP supplies and accessories. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device opening. • Check for a paper jam. Colors do not line up properly Check the printheads Print the print quality diagnostic ...page on resolving jams, see To print the print quality diagnostic page. For more information, see Clear a jam in the device. Another paper-feed problem is occurring Media is not...
User Guide
Page 192
...8226; Make sure that you are using are in their correct, colorcoded slot. Press down firmly on each one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure that the computer meets ...not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make...
...8226; Make sure that you are using are in their correct, colorcoded slot. Press down firmly on each one of the printheads and ink cartridges are not all of the supported operating systems. • Make sure that the computer meets ...not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network problems • Solve wireless problems Hardware installation suggestions Check the device • Make...
User Guide
Page 193
...HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. You can download the device driver from each one to ensure proper contact. • Printhead... CD that contains the correct installation software for your computer, and reinstall the device driver. Solve software installation problems Check or perform the following : • Power light is in the CD drive, inspect the CD for damage. Solve alignment page...
...HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in their correct color-coded slots. You can download the device driver from each one to ensure proper contact. • Printhead... CD that contains the correct installation software for your computer, and reinstall the device driver. Solve software installation problems Check or perform the following : • Power light is in the CD drive, inspect the CD for damage. Solve alignment page...
User Guide
Page 241
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...
... stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut-off in driver 22...cord type test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless ...are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test ...