Setup Guide
Page 26
...work if they are not all other programs are closed . • If the display shows a printhead error message, clean the contacts on each one of the most common issues associated with hardware and software installation. Check the hardware connections • ...Make sure that any cords and cables that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that the printhead...
...work if they are not all other programs are closed . • If the display shows a printhead error message, clean the contacts on each one of the most common issues associated with hardware and software installation. Check the hardware connections • ...Make sure that any cords and cables that the device can download the device driver from www.hp.com/support. • In the Windows device manager, make sure that the printhead...
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
...site. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and manage the device from any standard Web browser. Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print ...network. Toolbox (Microsoft® Windows®) Provides information about printhead health and access to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for wireless printing. Available through any ...
...site. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and manage the device from any standard Web browser. Embedded Web server (network connection) Allows you to configure print settings, calibrate the device, clean the printheads, print ...network. Toolbox (Microsoft® Windows®) Provides information about printhead health and access to resolve problems. • Find other resources for the product • Accessibility • Understand the HP All-in-One parts Find other resources for wireless printing. Available through any ...
User Guide
Page 96
... Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the installed ink cartridges. For more information, see To clean the printheads. • Calibrate Linefeed: Allows you to ...installed). Telephone numbers are an estimate only. For more information, see To align the printheads. • Clean Printheads: Guides you to myPrintMileage and shows the device hardware and printhead health information. For more information, see Configure trays. 92 Configure and manage For more...
... Support • HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting the print quality of the installed ink cartridges. For more information, see To clean the printheads. • Calibrate Linefeed: Allows you to ...installed). Telephone numbers are an estimate only. For more information, see To align the printheads. • Clean Printheads: Guides you to myPrintMileage and shows the device hardware and printhead health information. For more information, see Configure trays. 92 Configure and manage For more...
User Guide
Page 97
... support information. To open the HP Printer Utility 1. Configure IP settings for a tray, and set the tray priority. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic ...more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. For more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you to change network settings. Printer Settings panel •...
... support information. To open the HP Printer Utility 1. Configure IP settings for a tray, and set the tray priority. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic ...more information, see To print the print quality diagnostic page. • Clean: Guides you through cleaning the printheads. For more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you to change network settings. Printer Settings panel •...
User Guide
Page 147
...cartridges might come in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, including in ...
...cartridges might come in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of different ways, including in ...
User Guide
Page 149
...more information, see To open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print quality) diagnostic... Quality Diagnostics from the Information and Support panel. CAUTION: HP is not good or fair, then perform one of any printhead is not responsible for damage to check the printhead health. Maintain the printheads 145 To check printhead health Use one or more information, see To print the print quality diagnostic...
...more information, see To open the Toolbox. To print the print quality diagnostic page Use the print quality diagnostic page to clean the printheads. Click the Information tab, and then click Ink Supplies in the left pane, select Print PQ (print quality) diagnostic... Quality Diagnostics from the Information and Support panel. CAUTION: HP is not good or fair, then perform one of any printhead is not responsible for damage to check the printhead health. Maintain the printheads 145 To check printhead health Use one or more information, see To print the print quality diagnostic...
User Guide
Page 150
...are thin white lines across any of the colored blocks, clean the printheads. Press OK when the alignment is done to continue. • Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Align Printheads from the drop-down list in the Print ...• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, you ...
...are thin white lines across any of the colored blocks, clean the printheads. Press OK when the alignment is done to continue. • Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Align Printheads from the drop-down list in the Print ...• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are misaligned, you ...
User Guide
Page 151
... the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. For more information, see To clean the printheads. 1. To calibrate the linefeed • Control panel: Press theSetup button, select Tools,... section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel.
... the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. For more information, see To clean the printheads. 1. To calibrate the linefeed • Control panel: Press theSetup button, select Tools,... section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel.
User Guide
Page 152
Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use it to pull the printhead out of its slot. 5. Lift the printhead latch. 4. Lift the handle of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot
Obtain clean, dry, soft and lint-free cleaning material. Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use it to pull the printhead out of its slot. 5. Lift the printhead latch. 4. Lift the handle of the printhead (which corresponds to the control panel message) and use water. 148 Maintain and troubleshoot
User Guide
Page 153
Ink will be visible on the printhead but do not touch the nozzles. Make sure the nozzles are facing up and are on a different face of the printhead. Maintain the printheads 149 6. Also, ink can cause permanent nozzle damage. CAUTION: Touching the nozzles can permanently mark clothing. 7. NOTE: The electrical contacts are small copper-color squares, grouped on a sheet of the printhead. After cleaning, place the printhead on one face of paper or paper towel. The nozzles are not in contact with the paper. Wipe the electrical contacts on the nozzles.
Ink will be visible on the printhead but do not touch the nozzles. Make sure the nozzles are facing up and are on a different face of the printhead. Maintain the printheads 149 6. Also, ink can cause permanent nozzle damage. CAUTION: Touching the nozzles can permanently mark clothing. 7. NOTE: The electrical contacts are small copper-color squares, grouped on a sheet of the printhead. After cleaning, place the printhead on one face of paper or paper towel. The nozzles are not in contact with the paper. Wipe the electrical contacts on the nozzles.
User Guide
Page 154
... above steps for the carriage to the message. 16. To replace the printheads NOTE: To find out which printheads work with a clean, dry, soft and lint-free cloth. 9. Chapter 10 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. Press down to engage the latch...
... above steps for the carriage to the message. 16. To replace the printheads NOTE: To find out which printheads work with a clean, dry, soft and lint-free cloth. 9. Chapter 10 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. Press down to engage the latch...
User Guide
Page 156
...airtight container, such as necessary. 152 Maintain and troubleshoot Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Perform these maintenance procedures as a resealable ...plastic bag. Chapter 10 6. For more information, see To align the printheads. Clean the device This section...
...airtight container, such as necessary. 152 Maintain and troubleshoot Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Perform these maintenance procedures as a resealable ...plastic bag. Chapter 10 6. For more information, see To align the printheads. Clean the device This section...
User Guide
Page 161
... off of the device does not require cleaning. For voltage requirements, see To Change IP settings. Press down firmly on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not jammed in their correct color-coded slots. For more information, see Electrical...initialize it takes approximately 12 minutes to the device. Keep fluids away from the interior of the device, as well as from each one to a functioning alternating current (AC) power outlet, and is on for wireless networking, and vice versa.
... off of the device does not require cleaning. For voltage requirements, see To Change IP settings. Press down firmly on each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not jammed in their correct color-coded slots. For more information, see Electrical...initialize it takes approximately 12 minutes to the device. Keep fluids away from the interior of the device, as well as from each one to a functioning alternating current (AC) power outlet, and is on for wireless networking, and vice versa.
User Guide
Page 164
...color-coded slot. For more information, see Maintain the printheads. 160 Maintain and troubleshoot For more information, see Maintain the printheads. For more information, see Change print settings. Check the printhead latch Make sure the printhead latch is selected as the print quality. Clean the printhead Complete the printhead cleaning...you are printing black text and a blank page prints, the black cartridge might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Replace the ink cartridges. For more information, ...
...color-coded slot. For more information, see Maintain the printheads. 160 Maintain and troubleshoot For more information, see Maintain the printheads. For more information, see Change print settings. Check the printhead latch Make sure the printhead latch is selected as the print quality. Clean the printhead Complete the printhead cleaning...you are printing black text and a blank page prints, the black cartridge might be empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see Replace the ink cartridges. For more information, ...
User Guide
Page 165
... the device, wait about 20 seconds, and turn it on a clean sheet of white paper. Check the margin settings If the text or graphics are not overloaded. Turn off the device after removing the printhead After removing the printhead, turn off at the edges of the page, make sure the...see Change print settings. For more information, see To print the print quality diagnostic page. For more information, see Load media. Check the color print settings Make sure Print in the print driver. Placement of media loaded in the printer driver. Check the page-orientation setting Make sure the...
... the device, wait about 20 seconds, and turn it on a clean sheet of white paper. Check the margin settings If the text or graphics are not overloaded. Turn off the device after removing the printhead After removing the printhead, turn off at the edges of the page, make sure the...see Change print settings. For more information, see To print the print quality diagnostic page. For more information, see Load media. Check the color print settings Make sure Print in the print driver. Placement of media loaded in the printer driver. Check the page-orientation setting Make sure the...
User Guide
Page 166
...page. For more information, see Select print media. 162 Maintain and troubleshoot Make sure the media meets HP specifications, and try to the device. If the above solutions do not line up properly • ... fields. Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of the application to the application's documentation, or contact... from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper.
...page. For more information, see Select print media. 162 Maintain and troubleshoot Make sure the media meets HP specifications, and try to the device. If the above solutions do not line up properly • ... fields. Also, it is recommended that you use a USB cable that is faded or dull colored • Colors are printing as those generated by the inability of the application to the application's documentation, or contact... from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper.
User Guide
Page 168
... quality diagnostic page. 164 Maintain and troubleshoot Wrong colors are printing as black and white Check the print settings Make sure Print in the print driver. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information,...print the print quality diagnostic page. Colors are printing Check the print settings Make sure Print in the printer driver. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ...
... quality diagnostic page. 164 Maintain and troubleshoot Wrong colors are printing as black and white Check the print settings Make sure Print in the print driver. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information,...print the print quality diagnostic page. Colors are printing Check the print settings Make sure Print in the printer driver. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ...
User Guide
Page 169
...problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet of graphics on a clean sheet of white paper. For more information... specifications for the printer or tray Use only media that is aligned with . Solve paper-feed problems 165 Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Evaluate any problem areas, and perform the recommended actions....
...problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads Print the print quality diagnostic page on a clean sheet of graphics on a clean sheet of white paper. For more information... specifications for the printer or tray Use only media that is aligned with . Solve paper-feed problems 165 Colors do not line up properly Check the printheads Print the print quality diagnostic page on the page. Evaluate any problem areas, and perform the recommended actions....
User Guide
Page 192
... light, which should be on. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page .... • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on the printheads. Check the hardware connections • ...8226; Make sure that the phone cord is running one to the 1-LINE port. Press down firmly on each one of the printheads and ink cartridges are in their correct, colorcoded slot....
... light, which should be on. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page .... • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on the printheads. Check the hardware connections • ...8226; Make sure that the phone cord is running one to the 1-LINE port. Press down firmly on each one of the printheads and ink cartridges are in their correct, colorcoded slot....