DiagTools User's Guide
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The basic test phase is described in chapter 5. The support ticket can run on the following HP Vectra PC and HP Kayak PC Workstation platforms: Ì All Vectra V-Line and X-Line PCs and PC Workstations released after June, 1997. Ì All HP Kayak PC Workstations. Ì Vectra VE 5/xxx Series 2 Vectra VE 5/xxx Series 3 Vectra VE 5/xxx...
The basic test phase is described in chapter 5. The support ticket can run on the following HP Vectra PC and HP Kayak PC Workstation platforms: Ì All Vectra V-Line and X-Line PCs and PC Workstations released after June, 1997. Ì All HP Kayak PC Workstations. Ì Vectra VE 5/xxx Series 2 Vectra VE 5/xxx Series 3 Vectra VE 5/xxx...
DiagTools User's Guide
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How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
DiagTools User's Guide
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English 19 Although no need to continue with the Advanced Tests or to create a support ticket. 3 Basic System Test Test Result: PASS Test Result: PASS If the basic system test is successful, a screen similar to the following will be effective for ... DiagTools. • If you are running the Hardware Diagnostics for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) Intermediate and experienced users should proceed to the Advanced System Tests, since the error was detected, the...
English 19 Although no need to continue with the Advanced Tests or to create a support ticket. 3 Basic System Test Test Result: PASS Test Result: PASS If the basic system test is successful, a screen similar to the following will be effective for ... DiagTools. • If you are running the Hardware Diagnostics for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) Intermediate and experienced users should proceed to the Advanced System Tests, since the error was detected, the...
DiagTools User's Guide
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...an intermediate or experienced user, you are recommended: • Create a Support Ticket now. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) • If you are a novice user, ...contact your own comments to the Support Ticket (to learn how to do this , press . 3 Basic ...
...an intermediate or experienced user, you are recommended: • Create a Support Ticket now. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) • If you are a novice user, ...contact your own comments to the Support Ticket (to learn how to do this , press . 3 Basic ...
DiagTools User's Guide
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...errors. Do not use the Erase Error List command if you last erased the error list). • Erase Error List: to create the Support Ticket. English 29 Help on Using Batch Tests For help on how to use the batch test facility to run another test. • Browse Current ...Test Errors: to create a Support Ticket (test report). CAUTION 4 Advanced System Tests Batch Tests Once the test has completed, a window appears indicating the result: Test Passed or Test Failed. The...
...errors. Do not use the Erase Error List command if you last erased the error list). • Erase Error List: to create the Support Ticket. English 29 Help on Using Batch Tests For help on how to use the batch test facility to run another test. • Browse Current ...Test Errors: to create a Support Ticket (test report). CAUTION 4 Advanced System Tests Batch Tests Once the test has completed, a window appears indicating the result: Test Passed or Test Failed. The...
DiagTools User's Guide
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It is a complete record of the test results. English 31 You can e-mail or fax them the Support Ticket. If so, you need assistance, contact your local or HP-dedicated support agent for assistance. 4 Advanced System Tests What to do if a Test Fails What to do this point, you ... have sufficient information to page 35). A screen similar to the following actions are recommended: 1 Press to create a Support Ticket. You can also add extra information and your local or HP-dedicated support agent. (To learn how to do if a Test Fails The following will appear: 2 Press to exit the...
It is a complete record of the test results. English 31 You can e-mail or fax them the Support Ticket. If so, you need assistance, contact your local or HP-dedicated support agent for assistance. 4 Advanced System Tests What to do if a Test Fails What to do this point, you ... have sufficient information to page 35). A screen similar to the following actions are recommended: 1 Press to create a Support Ticket. You can also add extra information and your local or HP-dedicated support agent. (To learn how to do if a Test Fails The following will appear: 2 Press to exit the...
DiagTools User's Guide
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5 The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC's configuration.
5 The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC's configuration.
DiagTools User's Guide
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...the new one on your hard disk drive. If you want to create a support ticket. The Support Ticket is the Support Ticket? You can be given the file name and location of the Support Ticket file. The Hardware Diagnostics will be created: • After the hardware detection phase...can do this essential information to your local or HP-dedicated Support Agent. If necessary, you create a Support Ticket, the previous one . CAUTION 5 The Support Ticket What is the most effective way of communicating this by copying the Support Ticket file to another diskette or to a suitable ...
...the new one on your hard disk drive. If you want to create a support ticket. The Support Ticket is the Support Ticket? You can be given the file name and location of the Support Ticket file. The Hardware Diagnostics will be created: • After the hardware detection phase...can do this essential information to your local or HP-dedicated Support Agent. If necessary, you create a Support Ticket, the previous one . CAUTION 5 The Support Ticket What is the most effective way of communicating this by copying the Support Ticket file to another diskette or to a suitable ...
DiagTools User's Guide
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... information may be essential to your comments, using the headings provided as a guideline. English 35 Do not remove any information from the Support Ticket. We recommend you use text editor such as "Windows NT 4.0". 5 Save the file and exit the text editor. For example, under...heading Operating System, enter the name of the file. 4 Type in your support agent. CAUTION 5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can help your support agent solve the problem more quickly and effectively. To add your operating system, such...
... information may be essential to your comments, using the headings provided as a guideline. English 35 Do not remove any information from the Support Ticket. We recommend you use text editor such as "Windows NT 4.0". 5 Save the file and exit the text editor. For example, under...heading Operating System, enter the name of the file. 4 Type in your support agent. CAUTION 5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can help your support agent solve the problem more quickly and effectively. To add your operating system, such...
DiagTools User's Guide
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5 The Support Ticket Adding Comments to the Support Ticket 36 English
5 The Support Ticket Adding Comments to the Support Ticket 36 English
HP Kayak XW (Series U2-W2), User's Guide
Page 87
... more in-depth testing of your system's hardware, you will need to choose between your local or HP-dedicated Support Agent. Support Ticket To produce a complete record of this utility from your PC. This can be sent, via email or fax, to carry out ...out the Advanced System Tests. Advanced System Tests NOTE To perform more information on how to use this utility. 3 Troubleshooting Your PC Workstation HP Hardware Diagnostics Utility Starting This Diagnostics Utility To start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and ...
... more in-depth testing of your system's hardware, you will need to choose between your local or HP-dedicated Support Agent. Support Ticket To produce a complete record of this utility from your PC. This can be sent, via email or fax, to carry out ...out the Advanced System Tests. Advanced System Tests NOTE To perform more information on how to use this utility. 3 Troubleshooting Your PC Workstation HP Hardware Diagnostics Utility Starting This Diagnostics Utility To start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and ...
HP Kayak XW Series 04xx, Troubleshooting Your PC Workstation
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.... Select the Vectra\Kayak Hardware Diagnostics option and it into the floppy disk drive before any tests can then be performed. This utility will start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and restart your local or HP-dedicated Support Agent.... For more in-depth testing of your system's individual components, you are going to create a Support Ticket. English 7 HP Kayak XW 0480 PC Workstation - Advanced System Tests To perform more information on how to carry out the Advanced System Tests. a If...
.... Select the Vectra\Kayak Hardware Diagnostics option and it into the floppy disk drive before any tests can then be performed. This utility will start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and restart your local or HP-dedicated Support Agent.... For more in-depth testing of your system's individual components, you are going to create a Support Ticket. English 7 HP Kayak XW 0480 PC Workstation - Advanced System Tests To perform more information on how to carry out the Advanced System Tests. a If...